we seemed to be beside a mechanical room or laundry perhaps

right on the beach, great view from the room. pool also is perfectly situated on the beach.

excellent location, comfortable bed, and good breakfast included in rate.

wifi was a bit slow

it was a bit difficult to get on the wifi , which worked pretty well, but the staff helped us

spa treatments were excellent

could use more pool loungers

enrique at the bar is so knowledgeable and welcoming, and the attendant at the pool just goes the extra mile

swim up bar could stay open longer.

made the stay uncomfortable; meanwhile the ac barely worked, was extremely noisy and dusty, the kitchenette didn

refused to do any laundry for so long that it was not possible to do whilst there

spa and excursion pricing

the pool is really beautiful

a nice spa area with a private bath tub

i didn’t like how many kids there were and the limited food options at the restaurants.

the wifi was terrible. i had to go the lobby to get signal.

wifi was good

wifi was pretty fast

poor wifi, no hot water, tv didn't work

very comfy beds, strong wifi and aircon

nice pool area

tv in room, locked everything up in kitchenette, had to ask for coffemaker and burners were off

no tv and wifi never worked at all! shower was very weak so didn t use it.

value for the price considering the small kitchen

wifi almost never worked, had to use up my own prepaid card for important work on the internet; one

private roof top oasis with pool and amazing view

breakfast was basic, but it did the job if you wanted it

good service, central location, amaze view and fresh breakfast

fabulous rooftop deck where a nice simple breakfast is offered

the breakfast was fresh and fulfilling

little neighborhood across the street for some local eats, laundry, etc

dinner options for vegetarians and for families with kids

property is a little dated, it s now a kids hotel/pool

pool

the kids we were traveling with couldn't get the volleyballs etc

great location next to the beautiful boardwalk. pool & bar on the property.

cleanliness of the bathroom and kitchenette could have been a bit better

the size of the room and the little kitchen.

it is pet friendly

per other reviews, wifi was weak, however choosing the right repeater helps and is not explained in checkin

hotel employee at breakfast is a wonderful waiter

the guy also lied that we only paid for a continental breakfast but we actually paid for a full breakfast

great breakfast

music was terrible coming from the bar at the beach, our room was 40 feet from the noise

pool area was disgusting and extremely crowded, we couldn t stay at the hotel during the day

breakfast was great, they brought it to us on our terrace

better pastries for breakfast . pastries were warm but soggy. brighter light at bed for reading.

beautiful gardens, swimming pools and antiques to admire

delicious breakfast and the morning staff were super friendly and helpful.

we opted for breakfast in the room and it was perfect

the roof top pool, hot tub and entertaining area was unreal

lovely staff, clean, beautifully decorated with a stunning poolside.

fantastic rooftop views of the city, wonderful pool to

breakfast - served on the rooftop, continental breakfast is included and it was enough for me

the rooftop patio and pool were like an eagle's aerie, high above the noise of the city

pool was 12 deep hot tub/jacuzzi were not heated or had jets asked front desk if they could laundry my clothes

if you need to do some washing then the laundry is on the second floor which all the hot wings around the town

i had a room of the laundry facility); 6) for coffee in the morning, you need to bring down cups from your room

slow, inconsistent wifi.

the location. has a small pool on roof top. that was great for the kids

location wifi nice staff

we had our laundry done for 90 pesos

friendly and welcoming and available for advice or help with services, including very reasonable laundry

- the small pool was great and the view from the terrace is really nice

excellent location, comfortable bed, good wifi. very clean

was perfect, the beds were incredibly comfortable, and we really appreciated that the hotel is pet-friendly

breakfast was good especially on our terrace and location was fine

excellent shower fabulous pool wonderful staff great views and location

our stay also included a wonderful continental breakfast the next day

the food we enjoyed (breakfast, dinner, drinks) were excellent from a quality and taste standpoint, and importantly

tasteful decorations and the view, the welcome drinks of margarita and wine, the pool, the restaurant iguana

breakfast was good

more umbrellas at the pool, need more staffing, bathrooms ran out of toilet paper, there is a need to move the

there are 2 rather small pools that accommodate mostly kids

don’t begrudge kids having fun, but way too many of them and no security or enforcement of rules

breakfast is good staff fantastic

laundry around the corner did a load cleaned and pressed for about $2

the rooftop pool and bar were excellent. location was great too

ours had a full kitchen in it

they have a nice rooftop pool

the staff are super friendly, speak great english although i did try my poor spanish

the wifi drops out a lot and is non existent in the evenings

they have kitchen but they dont have anything much, you pretty much have to go ask for stuff like a knife to

guests weren t allowed to bring friends up to your kitchen apartment for a meal

the wifi worked great, and the staff was really nice

wifi was not working perfectly in the room, only in specific spots

ac, wifi, a fairly comfortable room and great location

enough to get the most awesome type of room that didn't just have a balcony but it had a outdoor kitchen dining

location, very quite, great restaurants close, laundry service just around the corner

towels were broken (the edge of the towels were tearing apart) laundry room, it was next to the room (i stayed

extra linen and towel cleaning and falsely told the front desk that i had asked her to do my laundry

we loved the pool!

kitchen supplies pot holder

wifi worked well, front desk staff was helpful and always had a smile

the wifi wasn't working the second half of our stay, but we weren't in our room most of the day anyway,

air conditioning was great comfortable bed smart tv - easy to watch netflix on clean restrooms wifi in the rooms

living area had a small kitchenette bench area with fridge and a couple of glasses/mugs

wifi seems okay the 2 nights i stayed but think trying to stream from my own netflix to the tv it

despite the laundry list of negatives, we would

s no laundry service but there s a laundry mart just around the corner, past the corner store where

very nice sized room, good a/c, hot shower, comfortable bed, large closet, good cable and wifi, modern bathroom

my kids loved the rooftop pool.

the wifi, has been an issue every time, we stay. but, we love the area

also, below us was either a maintenance room or laundry, which was generally noisy very early morning

noisy kids, no in room safe

pool wasn't clean enough for the kids to swim in

cloudy coukd not see the bottom and there were people sitting around smoking there plus loads of kids crammed

that they didn't have a bar service on the wonderful patio downstairs

was a bit pricey, as well as the laundry services

staff very friendly alcoholic drinks excellent pool areas awesome

we loved that it is adults only. we also enjoyed the served at the pool, especially juan!!

there is entertainment every night in the lobby bar which engages the guests with singing and dancing

service of the bar and wait staff was top notch

were very disappointed that our grandkids ages 9-15 weren’t allowed in the italian restaurant

a lot of kids checked in on our third day there....that was only downside.

room service is also very good

kids club also excellent

the swim up bar on the now side was super quiet

really like the pool area and the staff at the snack bar was exception

breakfast was also very good, would definitely stay again

everything, from the quality of the bed, to the breakfast , the fourth floor swimming pool

great rooftop pool

pool towels have to be obtained from another hotel, at the beach

another issue i really disliked was the fact that we were unable to get wifi in our room for about 3 days

pool area, very good staff, exceptional house porter

pool was right next to open restaurant windows (did not use the pool)

the room size was comfortable but the bed was very hard and kitchen accoutrements were pretty rustic

i enjoy being able to prepare my own coffee in the morning in the kitchenette

the pool was fantastic just perfect for a nice swim or a cooling dip in the heat of the day, the whole

works on the enormous block of flats being built opposite, which also blocks the sun from the pool until early

the pool was awesome - i swam in it 3 times a day

loved our balcony overlooking the pool

the rooms are very clean and the pool is so beautiful

breakfast was not included but we were offered complimentary coffee and delicious pastry from the

hotel wifi was slow. quicker internet via iphone's 5g service.

pv i don t think it s a good option we have to call the reception several times regarding the wifi and my

wifi was a bit patchy

the wifi didn t have a strong signal in the room

guests saving chairs around the pool.

breakfast could be improved

spacious room with kitchen amenities and close to everything a traveler may want or need in puerto vallarta

of the kitchen areas require a closer cleaning

no breakfast offered.

the dine in resataurant for dinner was very very nice - michellan star the poolside cafe, and the bar and the

wifi was poor in some of the rooms, though if your room was close to reception or the central area,

never told me about wifi, free food and drinks, room service, what was include

a lot of kids

great installations, nice pool and amenities, superb room, awesome food and convenient location

they have on-site laundry machines that guests can use if they don t want the formal laundry service

come back by mid afternoons for beach, pool, comida and cervesas

good gym and spa too

it was actually not noticeable to us as we were out by the pool or in our room

were reserving pool chairs at 7am with their towels and other belongings, but they were not using them

super clean, maid is wonderful - even did my laundry, in a pinch

laundry service

they cleaned our rooms with care and did our laundry with expertise all with a friendly and kind attitude

there s a bar that can be quite loud right across the street

pet friendly is a real plus

pool was swarming with kids, not relaxing at all

breakfast quite good

i did not eat breakfast.

i woke up one afternoon absolutely drenched because a bunch of kids had descended on this pool and were

restaurant and bar staff were exceptional in service/personality and remembering names

i would have had room service more often if there had been a better menu

hotel with beautiful roof top pool, bar and lobby

wifi also tended to cut out all the time and was insufficient to stream anything on the tv in the

breakfasts were good, the pool and ambience were fantastic

location, property, luxury terrace, rooftop pool!

kitchen was a mistake on the website the guy told me

i loved the upstairs pool area

wifi has gotten very unreliable

wifi was top notch

a great little rooftop pool and bar with a wonderful breeze and great view

walking distance to the pool and the friendliness of the staff

the food from taste, and having staff in the gym to help, which you don t get with big hotel chains

if it wasn t for the weekend pool parties, there d be no reason to pay such big money for it, it s not

more pool activities. make the courtesy car available till 9 pm or later

the main pool was closed and this was quite disappointing.

location, food, ala carte restaurant, staff, pool, activities

breakfast best meal, lunch ok, dinners disappointing

hit the omelet bar at breakfast and taco bar at dinner

bar personal was very fun and entertaining

wifi was very hit and miss. i feel like there isn t an excuse for that these days!

although it said there was room service there was not

i prefer no kids at my resorts

the spa is great

i was told it was no problem to bring his electric scooter to the pool by the front desk but then the life

was not advertised as a family hotel and the pool was so crowded with kids it was impossible to use the pool

it even included laundry detergent

laundry facilities in the room were great. i loved the rooftop pool.

and proximity to the beach, spacious room with kitchen and laundry, staff was friendly, ac worked very well

location, well-equipped (in apartment laundry was particularly appreciated

location, huge room with full kitchen and laundry

having access to the mantamar beach club was nice as we spent a lot of time at the pool

the sky bar and gym facilities were fantastic location is convenient for the old town and bars and

only thing i found lacking was the gym equipment, but even that had a perfect view.

towels at the spa are small and raggedy, need new ones or just use the beach towels

i had 2,000 pesos in room service charges but they didn't give a detailed invoice, only a receipt with the

no laundry

beds were comfortable and ac worked great and a bonus laundry room to hang your wet towels and bathing suits

air conditioning unit was not working and the door to the laundry area had a broken latch and would not stay

the laundry room tap had no top, so there was nothing to grip to turn it on

the apartment offers excellent value for money: kitchen, bedrooms, living room, terrace, illumination, wifi,

our kids had little ones, so the room service was a blessing

spa was closed all week

like it was understaffed in terms of service at the pool bar as well as delays in ordering food at dinner with

the kids activities were nothing fancy but just with my 3 year old needed besides a pool and a

our kids had little ones, so the room service was a blessing

i sent my laundry down at one point and it came back beautifully prepared and the cost was negligible

young adults and kids seemed to have no issue with them but that furniture is a one reason we'll not be back

best part was that i was able to take my pet

we are not pool people but my wife fell in love with the tanning area at the end of the pier which for

door guests would come in after 1 am and had young kids screaming at 2 am when we were trying to

do not have laundry washer and dryer on site

charge $1 usd per item for laundry service, which i find quite expensive

there was parking on site in the parking garage which was very convenient

the rooftop swimming pool and bar was great and offered wonderful sunset view

being adults only was the icing on the cake

view, staff, room service, breakfast, beach, facilities including laundry, check in, check out - all wonderful

friendly, taxi available, laundry access, restaurants in hotel, beach access, safe place, two large pools, very

that you have to pay for wifi. that they will try to invite you to go see their time share.

activities for kids and adults throughout the day

we were so hungry when we arrived and of course it was late so we ordered room service, the food was not good

coin laundry nearby

three flights of stairs and no laundry facilities

very friendly staff and beautiful grounds. best part is it's pet friendly

kitchenette with no cooking surface/stove had to buy a two burner electric

the pool is big enough and easily accessible as well

it s no that i didn t like it it s cuz i wished that the laundry was free lol

imposed limitations with maid service, pool, bar and location

central location, clean and modern. good price. near beach. liked the gym and heated pool.

clean and confortable, included parking and the free coffee and tea station in the hallway

the bar & breakfast had great variety.

kids club was limited

rogelio and francia were very attentive offering drinks near the pool

they quickly remembered our names and our kids names and made sure we are comfortable

com and a partial refund from the hotel for the additional money paid for my kids)

the buffet area both at breakfast and evening was similarly full of people in a reduced space

seemed odd to me, was also given a room without a spa tub when one of the reasons we chose said spot was for

i was happy about the free weights in the gym and yoga mats

the gym could have been larger with equipment facing the water.

loved the staff and the people who visited the rooftop bar made for delightful conversations

everything ! the views of the ocean, the decor, the pool area and food. service was also amazing

room service wasn t available on night, no laundry service

the was not a hair dryer you can not ask charges for services to your room like laundry

bar by the pool and staff are very friendly and helpful

the spa was completely closed when i arrived and i didn't see that posted on the website

room service when it rains ( it rained every evening during our stay) nobody at the check in

we also had our laundry made free of charge

sort of people own a place like this, where is your pride dirty laundry and lining, no coat hangers and the fan

the rooftop pool and jacuzzi are also well maintained and weren't crowded at all

the view most of all but also very quiet and most times we had the pool area all to ourselves the time we did

the hot tub and pool are the nicest that i've ever expected in mexico

i did have a view of a construction site, propane tank and were they throw the dirty bed linen laundry

i said before it is adults only but we saw kids in this area which was kind of confusing

i wished the pool stayed open longer. the beach was dirty

if you have kids you can t eat at all of the restaurants

did not appreciate the hidden amenities that are charged like the wifi in the rooms is not included and the

wifi was not good

no elevator limitation of stairs and how dip down the parking spot

the kids complained of a

we also loved cooling off in the pool after dinner at sunset

hand towel would have been helpful in the kitchen, or complimentary paper towels would have helped

room service came at extra charge and not a great selection

gym is not good enough

they didn't cause problems, but there are already people jockeying for spots close to the pool and then you

the hacienda is beautiful and peaceful. the pool is perfect - we spent most of our time there.

i loved how clean & quiet the adult side was. the pool was absolutely beautiful and peaceful.