add some more tables with the chairs around the pool. maybe some new chairs too.

kitchen area and bathroom

good location in bucerias. nice pool and beach.

private pool to cool you off or just let you float your day away

full kitchenette which we didn t need but had the option

friendly and the pool is very nice

the place is very nice the parking

could use some more wifi zones

no where for kids to swim after 6pm other than the ocean

i had issues at check in and they were going to charge me more for kids even though i specified ages upon

the parking beside that everything was great

breakfast buffet was excellent each morning and the staff everywhere was very friendly and helpful

the buffet breakfast was included and was really wonderful, the hotel staff was very friendly and

breakfast was great! lots of fruit and fresh pastry

if you aren't interested in that don't take a welcome breakfast

beautiful pool, spa, and grounds

kids were entertained

that there was no room service. and the coffee maker was dirty

kids were entertained

i preferred this hotel pool and beach set up over the riu palace next door

there is a gym and spa on the property

it was spotty at best and the rooms did not have wifi

kids had fun

omelette bar was fantastic

capacity, so the only thing i would note is you need to get up early to reserve chairs by the pool

with a special compliment to ana our housekeeper who was meticulous, gracious and helpful, to the pool consierge

apartments are huge for two people, with 2 full bathrooms and another shower with toilet off the laundry room

front clean relaxing staff was amazing bar area was so fun gracias carlitos y las muchachas

the pool bar served great tasting and reasonably priced food and drinks

location beach , pool , swim up bar , great food , the rooms are so big

living room furniture is not very comfortable. wifi works but is not strong enough.

needed more seating in the lobby area and maybe more seating at pool and beach area

terrible wifi, pools hours, bar hours, cafe hours, room service had a fee and you have to go to the

the food was great, the pool side dancing was so fun and the views to die for

wifi was the biggest issue

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

loved every minute :) 3 pools, 9 restaurants, super king beds, 24/7 room service, cafe - what is not to love,

need to supply a few rubber mats around the pool area especially

we ordered room service at 0006 hours and was supposed to be delivered by 0100 hours but it never arrived

found the tiles around the pool very slippery

in the pool on far right the concrete loungers were very uncomfortable

if you’re going with kids older than 5 years, they have a perfect kids club with marvelous staff (diana,

beach was the best part and ther masseuse luis miguel amazing lorenza breakfast wa the only food i enjoy and

there was a lot of birds living on the tile roof and they would poop in the pool everyday

the food was underwhelming, and if you stay for only 1 night, you only get two meals (dinner and breakfast)

is also next to nothing to do during except sit at the pool or beach, good luck keeping your kids entertained

an example, no nuggets for kids

they didn't give any layout of the land or restaurants, bars, pools, etc

an example, no nuggets for kids

) and gave my niece and i a hard time for wearing a pool cover in the dining room, when we hadn t previously

for kids its super easy and there is lots to do

better access to a laundry room !

- one is just a small area with a bar, one is a sports pool with games all the time, one is a kids pool which

we have kids they need to start eating at 11

was no pool party or club (pacha) available while we were there because of the riu jalisco hotel being

clean and personnel is very helpful all restaurants are delicious several pools are available and loved sitting

the restaurant was okay for breakfast (buffet), but deplorable for supper

too bad the outdoor pool wasn’t’t heated

once the coffee urn was empty at breakfast that was it for

breakfast is supposed to start at 7:00 am but during our long 6 days here, nothing was ready at

breakfast was very limited, eggs or chilaquiles

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

the spa staff was not available on some afternoons because they were in training sessions

the breakfast was good

there wasn't much entertainment during our stay at the resort, that would have beem -the wifi our whole stay

-breakfast the first day was delicious and so was lunch and dinner

and some servers at the breakfast and dinner

cleanliness, room with private pool

pools are small, basically for kids or to stand there

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

the waiter with the hat on the pool was very nice and attentive

amenities food kids activities

breakfast was awesome

was left extremely disappointed as i booked this at the time because a free round of golf was advertised

one day, a child was doing poo in the pool

location right on the beach, with multiple pools, including a quiet “no kids” pool which we found relaxing

amazing staff. amazing hospitality. good food. amazing pool and beach

fifth, i could always find a chair at the pool or on the beach

the breakfast was good.

breakfast buffet and variety of daily menus.

the food options were okay, nothing that really stood out (breakfast hall was good)

out of 4 restaurants, 3 restaurants accepted kids under 12

best pool service of any all-inclusive

out of 4 restaurants, 3 restaurants accepted kids under 12

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

the wifi in our room would always cut off at night around 9p and resume after 8am

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

and with lack of beach seats, the smoke that is coming from the pizza place is affecting the kids pool, too much

was small and had a poor layout, adult pool was full of kids, construction noise was constant, food was not good

spa was great!

we also had a room service staff member enter our hotel room without permission while our baby was sleeping

the spa and hydrotherapy was nice

esmeralda in the buffet restaurant and bartender benjamin and cocktail server annabelle at the lobby bar were

bar off the lobby was great except it adjoins the smoking area which is the open area towards the

nice pool and beach chairs

on the beach, beach beds, royal level pool, bars and bar staff and premium liquors, royal level breakfast

we loved the vip feeling of royal, with access to bar with better liquor, vip pool and beach booths, vip check

breakfast was adequate at the buffet tulum

didn't use the kitchen, but it's a full setup where you can probably cook all of your own meals

great service by the pool and on the beach

not sure why they charge for gym - should be free

clean, staff, ac the spa and overall the private beach!

minor thing...no pool.

the mini frig with honour bar was a nice touch

we have a view over the staff entrance and the parking garage next door

roomy suite with nice kitchen and nice sized balcony

small pool warm pool was a bonus

the hotel is right on the beach. love the bar service.

it s a family hotel so be ready for kids and a lot of people in the pool

also the smokers sitting at the bar beside the kids pool, all the smoke was going towards the kids

maybe the breakfast buffet... needs a little more of a better selection of food.

too much loud rap music at the pool

the view from our room over to the sea was awesome and the pools were lovely

pool, cafe, and access to the ocean were nice.

proximity to the pool and ocean

they charge for valet parking and don't tell you you can park on the road in front

the pool and ocean were a hop, skip from the lobby

pool is covered in shade for every hour of the day except for 90 minutes between 4-530pm

the pool was nice

lobby area and bar area was comfortable and clean breakfast in the morning was excellent

was very clean and the breakfast was great and the pool is very nice

friendly staff at the front desk that my service dog (with proper id) was not charged pet fees

quality of the food in a la carte restaurants was good excellent breakfast

good gym

great bar tender.

restaurants were closed, not enough chairs at the pools, coffee bar is open until 10pm but stops serving coffee

room was on top of the bar with shows every night

the somewhat too loud music at the pool ...

the breakfast food and the service was not good and valuable related with the cost

the food at the restaurant next to the bar was just ok

been making it a priority to hire highly trained staff and improve their amenities, restaurants, spa services,

beautiful rooms, beach, pool

it s more like a kiddie pool

food and amenities for my kids.

they said i have to pay extra for the kids

it was still beautiful for walks and spotting sea creatures with my kids

it was still beautiful for walks and spotting sea creatures with my kids

the adults only is on one side and kids on the other

the adults only is on one side and kids on the other

at the end the guy gave us our two rooms near by the sea and with at least swimming pool view and sea view

pool loungers were broken or used so badly they were uncomfortable and we would have to switch them

preferred at floor 8, jose joya at 6; amairini at coffee station and nereyda at the world cafe breakfast

breakfast buffet was excellent

daily fresh seafood at boteca. water sports included. friendly staff. spa staff.

was not able to have breakfast at restaurant due to 1-2 hour wait to eat

aspects of the property are very out-dated and a little bit sketchy for young kids

check in was unorganized and only one restaurant for breakfast and lunch which cause plates to run out and food

laundry, tv, windows you can't open, the bed smells bad, not water in the room

dining area is a mess and there s no service elevator for the laundry and the trash, it s not appealing to

close to airport, breakfast and a pool, plus laundry room

they have a laundry room you can use for free

clean, new and bug free bathrooms and laundry facilities

gym may need an upgrade in treadmills but overall has good equipment and space for exercises

great service around the pool too

the magic show was the best for having kids be engaged and watching every movement

my husband and i love fun games by the pool. this resort doesn t do that but not a big deal.

the magic show was the best for having kids be engaged and watching every movement

there is no laundry service which is annoying

you also have access to laundry machines if you need

the kitchen was fantastic

with a kitchen, comfy king size beds, a balcony, fresh water in the fridge, coffee, and parking

the huge 2 bedroom condo size room with balconies along with modern finishes and a euro style kitchen, although

location is perfect, staff was really nice and the kids club was great for my girls

the kitchen was a little basic, but generally met our needs

the water needs to be pumped at a much greater volume from the inner pool to the ocean pool to prevent all the

beautiful gardens and nice pool. excellent staff.

kids club activities were non-existent

at the reception were very helpful, assisted me with luggage and with sending my clothes for laundry

no swimming pool or other such

overall, great stay but needs better wifi

wifi in my room was mostly non existent

no pool and a bit noisy the coffee was really bad.

have loved if it had a laundry option in the condo

however, the coffee at breakfast was good

enjoyed the breakfast almost every day of our stay

enjoyed all meals we had in the beach side restaurant, pool food and drink service

of the renovation, there was only one restaurant option, and the buffet was not as extensive for kids to pick

further, i didn't like the private pool area set up at all

the pool is amazing, the food is great and the location is perfect

the pool area was excellent and the food was good

the pool is gorgeous

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

free laundry services

did have an unfortunate experience with the service i requested for laundry

like but hopefully in the future the hotel can add a washer and dryer since i had to go to the laundry in front

night closer to the airport, new hotel near the marina, clean, nice pool and hot tub area, free laundry machines

no laundry in house for customer

comfortable beds and pillows, excellent checkin, bar and restaurant service and complimentary breakfast was

we requested a early check in but hotel was not able to accomidate.

no bar fridge, but not a big deal.

room service was not satisfactory

breakfast was good if you are not looking for a full meal or if you are in a hurry

it had washers/dryers available to do laundry free of charge

guest laundry. breakfast fare. shuttle service & pedro.

breakfast always had many delicious choices, even for people with food allergies

was outstanding and room service was delicious and affordable

comfortable room and room service was great

close to the marina, which is walkable distance from a lot of restaurants, laundry, stores

too many kids in jacuzzi & not supervised.

pool/bar staff was excellent

though we didn't visit the one next to the beach, the asian one in back didn't have a kids menu or good options

pool and pool bar

lounge chairs at pool,people were putting towels over multiple chairs ,despite signs

morning while the main restaurant is only for non-premium guests which may have long queues kayak spa loved the

kids have a lot of fun and that is what matters the most

swim up bar should have been located in an adults only area of the pool

breakfast was my favorite

we bought the breakfasts tickets in advance

no room service or snack bar

everything as great except the wifi which was hard as i had to take a couple calls and couldn t get

for 10 pesos will take you to centro and the malecon ( seas wall) , as well as a number of nearby gyms

location breakfast

starbucks in lobby as well as a small mini market and on site laundry

kids club was closed, spa was closed, construction. wish there was a kids area in the pool.

breakfast bar was nice

slight noise at the pool, otherwise no interference with our experience

pool and swim up bar are great

was not free unless you were in the lobby or in the bar near the lobby

spa treatments were excellent

could use more activities for kids and music all the time not just at certain times

and the bar tender made an excellent fresh skinny margarita as requested

great for family with kids, staff was always very attentive and food was absolutely amazing

the laundry service relied on an external company, they were terrible

drain full of someone else s hair and dirt (absolutely disgusting), watered down shampoo and laundry soap

booked one night here before meeting friends and this was a great find as it had free parking and free breakfast

wifi was really poor in the room. basically unconnectable

free shuttle downtown

conditioning not working building is old and the facility is not clean, the parking lot had so much trash

the breakfast was really delicious

the kids entertainment and facilities are great, food is excellent, great clean beach, very attentive

many kids and families, lovely pools and great beach

was no bacon, which is very disappointing for a large breakfast buffet

pool/bar massage on the beach special restaurants fox sports channel thatch roof bar our maid

the room service is not included

dinner reservation system was a little challenging and the breeze bar was just below our room and stayed pretty

the room service staff we're rude

you are rarely running in to other people as you walk around the property and we loved the adults only

and fresh food, then for in between snacks you could get sushi at the rooftop bar (w an infinity pool) and drip

the swim up pool suite was very nice, breakfast at the hacienda buffet was very good variety.

i would recommend finding your ideal spot before breakfast as sun beds all over the resort begin to fill up

to the pool and then you had to see minors with lounge chairs while you have to sit under the bar area

beach service and pool service

room was serviced everyday with fresh laundry when needed

couldn't communicate, terrible front desk service, no elevators, took 3 days to get a load of laundry back

too expensive spa and laundry services

the buffet breakfast hsd a lot of choices it was good.

we ate chilaquiles for breakfast daily with beans and eggs

i did have a view of a construction site, propane tank and were they throw the dirty bed linen laundry

the breakfast chilaquiles were exceptional

entertainment was lacking - bar closed most nights at 9pm - buffet although tasted good, it was lacking in

a taco bar would have been nice

the only improvements would be room service timeliness when i requested washcloths (i would have to call two

room service wasn t available on night, no laundry service

the was not a hair dryer you can not ask charges for services to your room like laundry

but beach, pool slides, and a kids club

was great that the resort was family friendly, one of the pools had slides for the kids

pool we had to wait 4) min for a beach towel

it s no that i didn t like it it s cuz i wished that the laundry was free lol

pool would have been nice if it wasn t for kids throwing balls out of pool and constantly yelling

good location with free indoor parking. it does not have beach but the pool is great.

drinks and food service at the pool was incredible as was room service

we liked spacious room, comfortable bed and kind staff. hotel offers free parking.

the water park for the kids was very enjoyable for them

family chose this all inclusive resort primarily for the newly installed kids water park and the location

room service wasn t included for our family members that didn t get married there even though

there’s a lot activities for kids.

i like the resort coffee shop and you had a stocked bar fridge which was a nice touch

friendly, taxi available, laundry access, restaurants in hotel, beach access, safe place, two large pools, very

view, staff, room service, breakfast, beach, facilities including laundry, check in, check out - all wonderful

full kitchen, untensils, even tupperware so it is as if you are home

like that when we were checking in they were telling us that our two kids were not on the reservation when they

wifi is $10 a day or gl with service

three flights of stairs and no laundry facilities

coin laundry nearby

wifi very poor

the dish drainer in the kitchen was quite old and dirty

beautiful pool, nice location, very friendly and accommodating staff

charge $1 usd per item for laundry service, which i find quite expensive

do not have laundry washer and dryer on site

adults only and climated pool

i did not take a pet with me, but i love that it s pet friendly

i travel with a small dog and they truly welcome your pet

pool, beachfront

grounds, great staff in kids club (but they charge hourly) and staff at beach and restaurants

to make sales, water was supposed to be complimentary but they would charge almost $10 with tax, kids club #15

because the food at the restaurants was so excellent, i considered the room service food to be lacking

stylish & cozy restaurants & beach bar with tasty food

i sent my laundry down at one point and it came back beautifully prepared and the cost was negligible

new years party very well organized. breakfast choices adult pool and balcony overlooking beach

we are not pool people but my wife fell in love with the tanning area at the end of the pier which for

great food ( esp breakfast) and view in the two buffet restaurants

the gym was under construction and it didn t give warning anywhere on the booking site

pool was awesome. kids loved it!

daily room service was excellent

like it was understaffed in terms of service at the pool bar as well as delays in ordering food at dinner with

pool for kids.

the amount of kids out weigh the amount of adults and overtime some of the kids become unsupervised

i was moved from 2nd floor to 1st same style room but actually smaller with a laundry deck

great location! easy walk to downtown. staff were always cleaning! pool was nice and warm.

our favorite part was the heated pool tho

bright clean and the pool

they have golf carts available for rent, which i would recommend for exploring the town for the day

breakfast options included were light and easy

wifi was sometimes a bit hit or miss but very good for the most part.

the server in the kitchen for breakfast is always not so nice

the breakfast was simple and nice, but could be improved by introducing some real local dishes, e

great setup with the pool in the middle, fantastic food and great service.

the room was a decent size and the interior balcony was quite large; good for meals and for the kids to play

do with getting half decent wifi in the rooms

the kitchen utensils were quite dirty so we had to clean everything before usage

the pool could have been warmer

kitchen in room design so you can enjoy your breakfast on your private terrace