the wifi at this property does not work

no wifi. no clean bed sheet. no proper heating

the comfy beds, lots of seating, caravan-size fridge-freezer, well-equipped kitchen, 5 minute walk and you're

there's a shop on site which is handy and the kids enjoyed the arcade

was no wifi

location, lovely room very friendly staff, good home cooked fresh food, cozy fire burning in bar area, great

we had dinner and breakfast at the property and would recommend the restaurant

nice old hotel in a pleasant village. very friendly staff and good food. also very pet friendly.

breakfast was great. wonderful choices.

lovely food and we had a very relaxing evening in the bar and had dinner

the nightly surprise of a false alarm. ( perhaps the lack of laundry facilities ).

doesn t have laundry. doesn t have grocery nearby.

a laundry and dry cleaning were advertised at this motel but weren t actually offered at all.

we found someone's dirty laundry, also in the bathroom there was mold on the shower gel jar, there was a lot

the leisure facilities ie pool, gym and sauna were out of this world thank you for making our short holiday to

breakfast was super

and if you were a golfer and the b&b experience was not the focus of your time there

location excellent for golf. hotel was clean and staff were very friendly

the location was perfect for exploring the golf coast

complaint sitting at window in bar a slight draft

was rather perculiar as people were still eating food in the dining room, she said we could have room service

smashing breakfast - so much choice

plenty of parking and near shops. very quite

very friendly, check in process quick and simple , breakfast choice very good and we had free parking which

ample parking

tv worked very well and wifi was good too

gravel driveway and car parking.

the meal in the restaurant, chairs placed to view the sunset over the sea and golf course, was delicious as

breakfast equally good

we could not have breakfast or dinner at the restaurant, so had to other room service (different menu from

my room had a view of half lovely trees and the other half big green laundry bags.

room we were given was 208 right above a laundry room i believe we could hear the whirling of a washing machine

room service stopped at 8pm, when the restaurant closed, is a remote place, we tried to order food,

- pet friendly rooms - beautiful castle

easy parking

breakfast was perfect - full scottish breakfast, porridge, rhubarb compote and the view included

hotel is very pet friendly and the staff are particularly attentive

and unhelpful - having to wait over 30 minutes for a rhubarb staff to call us back for our room service, only

could do with at least a small spa area.

golf course grass cutting early in the morning. not hotels fault.

we were offered free round on second occasion and free laundry on first occasion - might have been better to

laundry to be picked up by houskeeping for 12 hours yet it was never picked up

room right next to laundry had to walk round laundry and staff to get into

an industrial noise like a laundry or something similar

i looked at the same trash laying on the hall carpeting for 2 days in a row as well as dirty laundry left on

breakfast was great and the close proximity of the tram is ideal to explore the city.

breakfast, so very disappointing

the dinner and breakfast were of the highest quality and standard

no spa or swimming pool

i highly recommend the brulee porridge with whiskey for breakfast

stayed with us , after her shift to ensure we were ok with a temporary problem you had in the laundry

we used the on-site laundry twice

bed, clear tv, kitchen amenities, close to transit, friendly staff, safe location, laundry on site, huge bathroom

besides being able to do the laundry and have your own breakfast at the hotel (might have been a bit hard to

was in an ideal location and with kitchen facilities and also laundry facilities it was great

location easy 20 minutes walk to royal mile good selection for breakfast laundry facilities handy for travellers

no laundry service. helpless stuff at reception

took some of my clothing by mistake to the laundry, but they were able to clean it and return it before my

breakfast was very good as well

dinner menu could have better selection including kids

quick and excellent laundry service

room had wifi, surround sound, well stocked fridge and original paintings adorning the walls

very impressive healthy, high quality breakfast from such a small kitchen, amazing!

basement apartment was excellent - a huge room with sitting area and well equipped kitchen diner

poor wifi, close to zero most of the time.

we used the laundry which is easy to use: download the app, put some money on it (we used about 14 pounds for

they had a laundry machine on site. people are respectful.

but were pleasantly surprised by the room and facilities, including secure bicycle storage and laundry facilities

card for using the laundry was not available for two days, and then the magnetic door broke to the laundry room

like kitchen things, iron boards, laundry room are easily accessible

information in room concerning air con,room service,laundry etc

i also want to add that the receptionist told us that it takes a day to do laundry, but it took 3 days and we

no spa or laundry services on public holidays

location, pool, comfy bed, breakfast was very nice, late check out

room with a king size bed and an extra sofa bed overlooking the side street and a school, kids' chattering as

since housekeeping had been sleeping on the job, they didn't charge us for the laundry and the coffee we had

which was freezing cold due to being as far from humanity as possible and beside the staff and laundry facilities

they didn't collect the laundry in spite of several calls, they didn't clean the rooms and

no housekeeping to pick up laundry, you need to send it to reception but they will return into your room after

they do provide laundry service to a company in town, but you pay for each article

superb facilities including kitchen and laundry

the kitchen had everything you could need and we also used the laundry facilities a few times

the instruction in the laundry room isn't very clear

dirty laundry was left in the corridor from fri morning and was still there sat morning.

there are good laundry facilities and clear

no laundry

the web site indicated onsite laundry which was not the case.

nice parking space

wifi was a bit wonky and unstable--they could use an upgrade so there is a stronger signal

loved the free parking

laundry service available if required

only thing is there isn t any parking space in the property

the possibility of early check in was very appreciated

there is some variety in breakfast options, including freshly cooked breakfast

wifi was a little slow.

lack of laundry facilities

could have been something else but maybe the hotel staff could check this out and relocate the laundry room if

we also had to ask the reception for amenities such as toothbrush, toothpaste and laundry bag which was a bit

no laundry machines. no ice machines.

the only thing missing was onsite self service laundry facilities

staff is extremely helpful, and the hotel offers a welcome laundry service at a modest price

staff were fantastic - an excellent laundry service provided despite our very limited turnaround time, and we

sudterrain room right in front of laundry packing area. a bit lacking in privacy

laundry service

also noticed laundry lying on floor outside our room, which i take was going to be used to make up beds

i asked for laundry (just wash and dry) and she offerred to do that for only 5 fee, which was very nice

stairs are a little steep and windy so need to be careful with little kids

the homemade breakfast was scrumptious and was halal. kids loved it and enjoyed their meal.

free wifi

fast wifi

pool was closed for 3 days in row although it could be fixed far before the bad weather arrived on

it s located in a quiet place surrounded by green fields, the dining experience was superb, the breakfast,

bigger bar and more constant service

was limited and water pool out of order

pleased we were able to park in disabled parking space and it is worth a mention that the castle has a lot of

is perfect , nice staff , self laundry , gym and huge sitting area since you can sit in the restaurant for just

kitchen facilities, large bathroom. laundry machines available.

the laundry room was very useful

we did the laundry on the last night

proximity to attractions, laundry facility

for stuff like laundry

(2) could not register my card to have laundry and bar bills paid to the room because 'the system

the glass walls in the bathroom as it lacked privacy , also both mornings of my stay was woken by laundry trollies

drinking in the bar and was told the bar was closing at 12

was noisy at front of hotel - designated a family room it would have been really hard to get kids to sleep with

noisy outside from a laundry late at night and first thing in morning

laundry delivery van was outside the room window before 7am everyday, including sunday and was

one member of staff was on the phone trying to trace a bag of laundry, perhaps important for her but not for

just give you the password, but its not that simple as you have to access the u of e network; and laundry machines

was great - within walking distance of major sights - laundry available - east checkin and check out - no issues

breakfast & room service

struggled to find fault with the hotel itself, however i would say the room service menu was a tad limited

this included giving us late check out

hotel, stunning rooms and roof garden, staff excellent and even room service food was good

early check in, smart room, lovely bar and breakfast room

thought it would have dressing gowns for that price though you have to take into the laundry.

don't have laundry service food quality just average you have to ask for the shampoo and soap everyday, as

our stay was very comfortable and gym access was a plus

we arrived on a thursday aswell and got a super early check in which was

has some noise in the mornings from the kitchen

we found some laundry from previous guests behind the curtains in our bedroom

room is way too dark, no true laundry service option. door access card was very problematic.

of an in-house laundry service as i had arrived from ten days on the northern isles (shetland & orkney) with

the rate is with breakfast

a nice bathroom, lovely staff and it was extra pet friendly, the staff couldn't have been kinder

it very noisey from 6am,laundry getting delivered right under our window

laundry service was efficient and reasonably priced

room backed onto the laundry room (though we didn't know this at the time) until we heard a noise that was just

was in the back by an alley with noisy laundry carts; room was half the size of a typical holiday inn express

it would have been nice to have a laundry room to be able to wash clothes.

weak signal for wifi

room, incomplete room service, expensive at over 900 for three nights, expensive breakfast at 18

no wifi in room. shower difficult to control and water went all over bathroom.

room service breakfast always on time and delicious

nice shower, comfortable beds, good wifi, quiet. nice stuff and great location.

smell of damp, mould, or a smell similar to stale wet laundry on the 3rd floor and in our room, number 311 was

hoped for as our window faced the back of the building, seeing and hearing trolleys full of dirty laundry from

more suitcase racks, no laundry facilities.

our package included dressing robes which we repeatedly asked for and were told they were in the laundry and

overlooked yard where dirty laundry stored

apart from a minor issue involving the laundry bill, there was absolutely nothing amiss.

laundry service was not possible because of miscommunication

perfect location, clean rooms and the spa was amazing

the swimming pool was quiet and perfect for an afternoon with the kids

great location they allowed an early check in ! which was awesome

we had them do some laundry

had coffee ring marks also didn t like walking the hallways daily past all the rubbish bags, laundry bags,

laundry service way too expensive. however found local laundry within 900 m from hotel

very good location. good breakfast!

location was excellent and the rooms were very good but the staff, especially the lady at breakfast on friday

everyone great location1 amazing handy east laundry facility coffee nd croissants in the mornud83dudc4cud83cudffd

love that there are laundry facilities but the dryer heats the clothes well - just takes forever to actually

it has very convenient self serve laundry facilities and their taxi call button brings a cab in minutes

brand new, modern hotel with total room package, laundry and breakfast

there is also a free laundry service if needed which is handy if you need to wash your clothes

laundry was outside the bill,, only light breakfast was included in the bill

no laundry service. no iron or board. tv remote worked inconsistently. hall rugs dirty.

laundry service is an external service

and even though the property listed a laundry room in their post, they do not have one on site

breakfast was varied with a lot of options from vegetables, fruit, bread and cereal, to cooked

i placed some items for laundry but next day they return it without doing the request

it says that there is laundry service, but it is very very expensive they make you pay per item

dropping any laundry bad experience that they changed some of the item in the checklist without informing me

our room lacked everything no chairs, no slippers, no toothbrush, no laundry bag not to mention how

the breakfast was lovely the best haggis and black pudding ever

must have been near the laundry because i heard the alarm every time the dryer or washer finished

however, we also used their laundry service and they lost our laundry

by about 5 minutes but the man at the front desk offered complimentary drinks in the hotel bar while we waited

it was a great place to enter, clean, bar area was quaint and gorgeous, rooms perfect

breakfast room is very comfortable and the breakfast was very good - great variety of options too

the staff was always helpful with laundry service, directions to sites and in their assistance with booking

our room seemed to be the dumping ground for dirty laundry and equipment which was a bit off putting

would not get laundry done there, as it was very expensive compared to a laundrette down the road

laundry service

self service laundry

needed to do laundry but they forgot to provide us a laundry bag in the room, then told us they couldn t find

we did a laundry service which was delayed based on when we handed clothes over.

us for being in the lift with our suitcases when he had been waiting for it for a while with the laundry trolley

laundry service was excellent

when coming out of it to find our room and it smelt bad - it was used to transport rubbish and laundry which

room was very close to the laundry facilities which made our room and surrounding corridor very hot

outside our room (3808) was the corridor to the hotel laundry room and the staff started walking though the

full sized laundry

some family must have lived there before as you can tell from the kitchen and laundry room that it was someone

room was small and located directly above the hotels laundry room where i was woken early by chatty staff

we stayed here twice and luggage storage and return of laundry between our two stays was handled flawlessly -

there were nice touches offered daily - cookies and milk for kids, slippers and turn down service for adults,

the spa was fantastic. the room was so comfortable.

spa area fantastic

but at the balmoral they had equipped the room with kids dressing gowns, a secure step in the bathroom so the

and often got the orders slightly wrong -receptionists are very friendly and responsive -laundry service is good

one other thing that i came across for the first time at 5* hotel was having to pay for the laundry bag

bar with views of castle were stunning

everything was perfect just wish there was more variety on room service food

gym was not as well equipped as it could be no access to spa and sauna

nothing much to comment here but it would be nice if a laundry bag was provided.

rooms, excellent location, fast wifi, staff is helpful and gladly recommended things for us

location near the main station. room was very clean. wifi was very good.

there was no free wifi and even when i tried to pay for the bt wifi, it would not work.

wifi, bed linen, towels. lot's of stains on the carpet in the hallways, but clean room.

were very friendly even got checking in early which was great , no laundry cleaning everyday due to covid 19

dod assisted me with my laundry which was so appreciated

wifi was decent, view was beuaitful and plenty to see, room size good and shower decent also

very good location and the breakfast was perfect

staff were exceptional at all times from checking in, room service, bar, breakfast, bag drop etc

we have had to throw away clothes and spend additional money through laundry bills ensuring we didn't take the

staff organised laundry run for us

washer / dryer available and no laundry service

of laundry in the hallway - our first view of the hotel from the lift

nice hotel in city centre allowed early check in cute little fridge spacious room and clean