on site spa is very nice; a few steam/sauna/pool options are included in the stay

couldn't use the spa facilities as it was very busy - i have heard from other users it is complimentary

no slippers were given, water jets in pool were broken, lots of wear and tear on items throughout

wifi code didn't work for first day, but was soon corrected

plenty of parking - but you have to drop off at the

room we were given was 208 right above a laundry room i believe we could hear the whirling of a washing machine

my room had a view of half lovely trees and the other half big green laundry bags.

fantastic facility. great rooms. great bar . very peaceful

parking was plentiful

room service stopped at 8pm, when the restaurant closed, is a remote place, we tried to order food,

doesn t have laundry. doesn t have grocery nearby.

we found someone's dirty laundry, also in the bathroom there was mold on the shower gel jar, there was a lot

the nightly surprise of a false alarm. ( perhaps the lack of laundry facilities ).

a laundry and dry cleaning were advertised at this motel but weren t actually offered at all.

value kids breakfast took into account that small kids don't eat much.

the web site indicated onsite laundry which was not the case.

no laundry

was very helpful and warm, the advice given regarding bus routes, wifi and knowledge of the city was

there was no wifi.

the wifi was a bit iffy at times.

laundry service available if required

wifi could be a bit better

friendly owners, room glorious, beds so comfortable and breakfast a delight

owners were lovely, great location & good value. breakfast was excellent.

i had 2 kids with me, my mom and husband, we were treated extremely nicely and that totally makes a

and unhelpful - having to wait over 30 minutes for a rhubarb staff to call us back for our room service, only

beautiful breakfast table. we only like a simple breakfast which is what we had.

great mini bar snacks plus biscuits & cakes in our room wuth a great coffee machine

no bar, funny restaurant set up, small room, dreadful breakfast room service

on the lawn, handmade cookies and chocolates in rooms, fine whisky and champagne, haggis at breakfast

i asked for laundry (just wash and dry) and she offerred to do that for only 5 fee, which was very nice

the homemade breakfast was scrumptious and was halal. kids loved it and enjoyed their meal.

stairs are a little steep and windy so need to be careful with little kids

the homemade breakfast was scrumptious and was halal. kids loved it and enjoyed their meal.

wifi was shocking

took some of my clothing by mistake to the laundry, but they were able to clean it and return it before my

location easy 20 minutes walk to royal mile good selection for breakfast laundry facilities handy for travellers

no laundry service. helpless stuff at reception

lots of parking and ev chargers which was a godsend

do with a bar to purchase drink instead of ordering at reception and having to pay for room service

one member of staff was on the phone trying to trace a bag of laundry, perhaps important for her but not for

staff, breakfast and laundry

location. able to use gym and laundry facilities

noisy outside from a laundry late at night and first thing in morning

was great - within walking distance of major sights - laundry available - east checkin and check out - no issues

thought it would have dressing gowns for that price though you have to take into the laundry.

don't have laundry service food quality just average you have to ask for the shampoo and soap everyday, as

occasion i was in room 124 on the 1st floor which looked onto the back of the hotel which had a kitchen funnel

location, comfortable. nice bar and my room had a wonderful view

the bar was a nice place to have a drink if you didn't want to venture out anymore for the night

information in room concerning air con,room service,laundry etc

i also want to add that the receptionist told us that it takes a day to do laundry, but it took 3 days and we

no spa or laundry services on public holidays

the concierges were exceptional in fact all staff were very good. great gym & pool

reception was kind enough to give us late check out while we were waiting for our train back

even laundry detergent was given for free

laundry room very useful although you do need to load money onto an app

was in an ideal location and with kitchen facilities and also laundry facilities it was great

besides being able to do the laundry and have your own breakfast at the hotel (might have been a bit hard to

they provided us with a fan and with laundry detergent for free

location and service (free laundry service); staff was very helpful and courteous

it also had a laundry room

i didn't need it but there was a small laundry room near the reception too

the laundry service is also wonderful

was fantastic, so was the room and all the amenities - complimentary laundry machines, room had everything we

of an in-house laundry service as i had arrived from ten days on the northern isles (shetland & orkney) with

room is way too dark, no true laundry service option. door access card was very problematic.

we found some laundry from previous guests behind the curtains in our bedroom

nice big room for two kids family. good location and easy walkable distance to main locations.

the bar had no lemonade

there were also laundry facilities

we did the laundry on the last night

amenities worked out well for an extended trip having a kitchenette and laundry on the ground floor

is perfect , nice staff , self laundry , gym and huge sitting area since you can sit in the restaurant for just

laundry room wasn t and and economical

fast wifi, great location

maybe wouldn t recommend for kids/families but 100% would recommend for couples

loved the courtyard. bistro and bar were comfortable and food and drinks excellent.

the breakfast and room service from the bistro was also excellent

wifi was good too

no laundry service. no iron or board. tv remote worked inconsistently. hall rugs dirty.

laundry was outside the bill,, only light breakfast was included in the bill

and even though the property listed a laundry room in their post, they do not have one on site

laundry service is an external service

had to go through bar and restaurant to get to room.

there was no safe to store valuables in the room no laundry bag either

we decided to have dinner downstairs in the restaurant / bar and that also didn't disappoint

room service is great too

room service breakfast was good with some very tasty options

rooms quiet, even when bar and restaurant hectic

had coffee ring marks also didn t like walking the hallways daily past all the rubbish bags, laundry bags,

laundry service way too expensive. however found local laundry within 900 m from hotel

we had them do some laundry

the bed was extra comfy and the spa facilities were very relaxing

spa was lovely and clean

the staff was always helpful with laundry service, directions to sites and in their assistance with booking

would not get laundry done there, as it was very expensive compared to a laundrette down the road

our room seemed to be the dumping ground for dirty laundry and equipment which was a bit off putting

no laundry facilities, had to walk down to the adagio

reception toilets were hard to find and blocked by laundry trollies

we have had to throw away clothes and spend additional money through laundry bills ensuring we didn't take the

staff organised laundry run for us

washer / dryer available and no laundry service

of laundry in the hallway - our first view of the hotel from the lift

they said yes but once there, the kitchen (which is in the pub next to the hotel) refused to do it due to

more suitcase racks, no laundry facilities.

noisy back-yard activities at 7am, moving bins, laundry etc

smell of damp, mould, or a smell similar to stale wet laundry on the 3rd floor and in our room, number 311 was

dirty laundry left out in the rain in trolleys in the car park

our package included dressing robes which we repeatedly asked for and were told they were in the laundry and

it says that there is laundry service, but it is very very expensive they make you pay per item

dropping any laundry bad experience that they changed some of the item in the checklist without informing me

our room lacked everything no chairs, no slippers, no toothbrush, no laundry bag not to mention how

i placed some items for laundry but next day they return it without doing the request

great stay, room excellent, room service prompt and food wonderful

there is a common laundry room with a washing machine and a dryer

wifi was very good and pressure in the shower was great, beautiful kitchen/ bathroom/ sheets/

small thing is that we had to call to ask the wifi code, but realised that we had just missed it in our guide

quick and excellent laundry service

tons of space in the kitchen and dining/living area

breakfast was very expensive and kids portions were not available

as for breakfast, the kitchen opened at 8am for hot meal (omelettes, etc

couldn't connect to wifi

we used the laundry service which was a lifesaver due to our attempt to pack light

noise of the laundry wagon and cages being moved around at 5:30 am - too noisy by far and too early

when asked about a laundry service one front desk clerk said that there was no in-house service when in fact

restaurant only opens for breakfast and dinner, and laundry is quite expensive

30ish when the laundry/delivery was at the hotel

staff, the room, the food at the restaurant, value for money, laundry quality

unfortunately, the view from our window was directly onto dumpsters, staff smoking, and laundry bins full of

we sent a large load laundry to be washed and some came back shoved & squished in paper; not even folded

the hotel can offer (heard multiple conversations in front of customers with people not knowing laundry services

of response in getting laundry done

us for being in the lift with our suitcases when he had been waiting for it for a while with the laundry trolley

problem was noise in our room which affected my sleep, it sounded like we were above the laundry room

we did a laundry service which was delayed based on when we handed clothes over.

it was a bit noisy as it was across from the cleaners'/laundry room and also close to the bridge (outside)

needed to do laundry but they forgot to provide us a laundry bag in the room, then told us they couldn t find

they do provide laundry service to a company in town, but you pay for each article

laundry wasn't open for the period i was there

since housekeeping had been sleeping on the job, they didn't charge us for the laundry and the coffee we had

no housekeeping to pick up laundry, you need to send it to reception but they will return into your room after

which was freezing cold due to being as far from humanity as possible and beside the staff and laundry facilities

nothing much to comment here but it would be nice if a laundry bag was provided.

location, excellent wifi, netflix, new bathroom, friendly staff

wifi, bed linen, towels. lot's of stains on the carpet in the hallways, but clean room.

location near the main station. room was very clean. wifi was very good.

superfast wifi

location was amazing stuff was very friendly room was very comfortable good for family with kids

staff was extremely courteous and accomadating, allowing an early check in after an overnight transatlantic

pizza was cold ordered room service

room service was great

excellent wifi throughout; good tea & coffee making facilities; comfortable bed & pillows!

was greeted with laundry bags, stored in the hallway leading to my room

hotel is tired and i didn t like all the laundry (clean or dirty - it was unclear) was stacked like potatoes

hallways were very poor looking - laundry piled everywhere

also the fact that the dirty laundry bags were scattered and left in the hallways did give the hotel a more

3rd and 4th floors had stinky dirty laundry stacked in bags causing a horrible stench

keeping- they left empty bottles, chips bag, laundry plastic bags around without throughing them away

we love the place coz its a pet friendly hotel, we are glad that we bought our little pet.

pool was a must as the kids lived relaxing in it

the room was spacious and modern with great facilities as well, free wifi etc

wifi wasn t great, mattress was a bit hard and the room was too hot when the thermostat was

a bit noisy out on the main street, and super expensive laundry.

it meant sharing the lift with the cleaning staff and laundry trolley which i am sure was more of a nuisance

are over a high bath and it is actually dangerous climbing in and out for an older person no laundry

laundry is super expensive and they don t have the laundry bag option, to get a bag on

enjoyed the pool and free kids breakfasts

out how to do it ourselves after telling her we had tried that (5) the outrageous charge for the laundry

hoping that there was on site laundry

room was nice and clean, turned down daily (if you like) and offered additional services such as laundry and

laundry facilities would be good for guests to do own laundry.

some of our group had golf bags and the staff offered for us to leave them in storage during our stay which

lack of room service/restaurant (other than for breakfast).

my favorite was the nightcaps from their well stocked single malt bar in the lobby

no wifi in room. shower difficult to control and water went all over bathroom.

the foyer area (with christmas tree when i visited) was friendly and welcoming and the was a bar there for

love the decor and the staff friendliness, love the front bar area

laundry service was not possible because of miscommunication

apart from a minor issue involving the laundry bill, there was absolutely nothing amiss.

the kids loved their stay as did we

early check in. clean room.

pool was quiet and kids loved it

there was no laundry

very expensive for a 3 night stay. laundry service that is contracted out is very expensive.

loads of clean and dirty laundry outside our room for too long

when booking we saw that they had a laundry service

bathroom could be cleaner. the tv didn’t pick up any kids channels

we stayed here twice and luggage storage and return of laundry between our two stays was handled flawlessly -

incredibly comfortable, central location, staff very friendly and helpful, attention to detail, room service

a sitting / lounge area would be beneficial. sitting in bar area does not have the comfy effect

putting up a kids tent in the room, a christmas stocking on the door, wrapping the phone chargers with small

and there is no place for families to sit and have a drink bar was too busy and we got told the kids couldn�

staff is extremely helpful, and the hotel offers a welcome laundry service at a modest price

sudterrain room right in front of laundry packing area. a bit lacking in privacy

also noticed laundry lying on floor outside our room, which i take was going to be used to make up beds

staff were fantastic - an excellent laundry service provided despite our very limited turnaround time, and we

laundry service

suite was huge with more amenities than we expected, like a full kitchen and on-site laundry

brand new, modern hotel with total room package, laundry and breakfast

there is also a free laundry service if needed which is handy if you need to wash your clothes

was great to have a laundry room to use for free as a guest but oof, that needed a good clean which we did with

it also provided a guest laundry, and a light complementary breakfast if you require it

dod assisted me with my laundry which was so appreciated

were very friendly even got checking in early which was great , no laundry cleaning everyday due to covid 19

wifi was decent, view was beuaitful and plenty to see, room size good and shower decent also

food options was limited for the kids but think restrictions due to covid and feels was nice

the room was a good size comfortable bed . free wifi the staff were friendly and helpful

location for theatre at playhouse was brilliant and snug bar in the hotel was perfect for a nightcap after

very poor wifi connection

perfect. cocktail bar staff were amazing. receptionists polite helpful and made us feel at home.

this included giving us late check out

i ordered room service and the food was delicious

for stuff like laundry

the glass walls in the bathroom as it lacked privacy , also both mornings of my stay was woken by laundry trollies

(2) could not register my card to have laundry and bar bills paid to the room because 'the system

perhaps a later room service for food as the play finished and we came home there was no food service available

wifi was okay but did buffer

in the morning was not impressed to have to step over laundry outside the room door

price that hotels charge for laundry services

laundry service extremely expensive.

i had to walk over and around the dirty laundry that was thrown on the landing by the room staff

the bar and restaurant were also very nice with lovely views

don t open, lack fresh air, slow inconvenient lifts often used by staff to transport large laundry containers

looked like laundry cages or something

staff and was forever on the basement level when it did reach us it was sometimes full with laundry of something

when we checked out, the front desk gave a generous cookies for our kids

convenient location, great for kids. room was very spacious.

one other thing that i came across for the first time at 5* hotel was having to pay for the laundry bag

and often got the orders slightly wrong -receptionists are very friendly and responsive -laundry service is good

spa looks great

the bar staff in the w lounge whose names i don't remember (he was from brazil and she had a lovely

everything. room was amazing and the roof top bar was fantastic, great views.

it very noisey from 6am,laundry getting delivered right under our window

was in the back by an alley with noisy laundry carts; room was half the size of a typical holiday inn express

room backed onto the laundry room (though we didn't know this at the time) until we heard a noise that was just

laundry service was efficient and reasonably priced

no laundry facility and valet laundry pricing is outrageous

good, breakfast fantastic staff lovely room has everything you need only downside was the damp laundry smell in

some laundry was lost

30pm and hoped room service would still be available

there is a lovely park across the road with a playground if you have young kids

the wifi internet is just bad

bar very good

we didn t use the spa but it looked so nice and again the staff very friendly

the spa was very small

brought my dog with me and was absolutely shocked at 100 charge per night for having a pet

perfectly equipped gym

we used the laundry which is easy to use: download the app, put some money on it (we used about 14 pounds for

great laundry, where one load did all my clothes from the previous 10 days of travelling

they went out of their way to help me with tourist questions, laundry facility operation (for a private laundry

like kitchen things, iron boards, laundry room are easily accessible

having the self-serve laundry facilities in a separate building from the residence also worked very well

must have been near the laundry because i heard the alarm every time the dryer or washer finished

however, we also used their laundry service and they lost our laundry

a better breakfast selection

is very particular and did not affect my stay in any way but would have been great if the little gym had some

tv was a struggle to turn on as it wasn t connected to the wifi and the controller wasn t working, but we