no information provided on laundry services

shower (shower handle) could use an update and deep grout clean. no wifi.

comfortable room with kitchen close to beach walk very clean with lovely9 touches with towels

this saved me substantial parking fees, very much appreciated

sometimes parking can be an issue especially in the evenings

free guest laundry, an amazing fitness suite and a fabulous continental breakfast included

very comfortable, good value family suites, gym and free to use laundry

also there were free laundry room facilities in the hotel and a large, well-lit gym room with tons of equipment

everything including free laundry

great to have the use of a guest laundry

they have laundry room, definitely recommendable for tourists

beds and pillows very comfy,staff friendly and efficient, quiet, clean,free wifi.

love what they have done to the rooms, so much more spacious , very clean , quiet exceptional heating/ cooling

is via a separate turnoff from the highway, i found this confusing as the access into the parking lot uses a

also when i was looking out the window over the parking lot i could not help notice a huge garbage bin full of

island very big and comfortable room it had the facilities we needed for our short stay - laundry &

swimming pool, hot tub, laundry facility and great breakfast

were very clean and new, good facilities (even a small laundry room) and an excellent breakfast

laundry room always busy, the washing machine is not clean

and facilities - laundry and pool/spa were great to help us prepare for our next

the rooms aren't sound proof. the laundry detergent smells too strong

free parking means parking on the street

the hotel and parking were slightly problematic

offered extensive parking time and trips to and from vancouver airport

the parking situation was a bit crowded but free, so that's a +

they front desk didn t provide coins to do laundry

site laundry

room is above their laundry facility and we got woken up by the machines

also liked parking on site and laundry

the view, the room and the spa tub were amazing! my favorite hotel so far!

maybe laundry detergent used or febreeze

friendly staff,laundry on site, comfy :)

bedding and towels had been washed in scented laundry soap

room had a sliding door to the bathroom(pet hate) with no handle which made it difficult to open/close

we had use of a full kitchen if

is very small but they offer what we want, for example coin laundry room for wash and dry, microwave

laundry location to safeway

breakfast was in the basement with the electrical, mechanical, laundry rooms

i even got a free car wash from the lovely man cleaning the parking lot

we arrived later in the evening and the kids wanted to use the pool and the shower

there was old laundry from a past tenant hanging in the bathroom

laundry

great location. laundry facilities were helpful. lovely garden out back.

once i paid with credit card they put the room key, receipt and wifi password info into a lock box, gave me

only positive thing about the site is the ample off street parking

house, had kitchen, laundry facilities, clean and tidy, in a good neighbourhood

we were even able to do some laundry and relax

easy to deal with welcoming they have everything organized mini kitchen laundry room they have games all the

chinese guesthouse easy to use utility( wifi,dining tools and laundry facilities) nice

beautiful kitchen and shared area

host forced me to fold another guests laundry in front of her, as host was not listening when i told her it

i was also surprised at the cost of doing laundry

this place is like a hostel, no talking, no music, no tv, no cooking, no laundry after 8pm, no normal talking

we were also able to use the laundry and there's free parking

wifi and washer/dryer unit available

laundry facilities was a bonus pleasant staff kitchenette was a welcome addition/full size fridge

owner is very rude. rats and mice dancing in room and kitchen. bed bugs and dust mites all over.

location , big trees , good staff , good parking

enough wifi for all units nite or daytime

facilities was a bonus pleasant staff kitchenette was a welcome addition/full size fridge wifi had decent speed

the shuttle problem and the price was ridiculous

shuttle service, excellent location near shops and restaurants, and an extremely helpful and

were no wifi login instructions provided (wifi name and password); instead, you had to sign up to a

location i have stayed here before not having shuttle service added $60

loved the gym, pool and buffet breakfast

laundry facilities

there was no laundry facility on sites which would have been very helpfull

wish there was laundry available on site - but not a necessity.

no slippers provided in the room no laundry

chose this property because it advertised a laundry

very poor, the information on the website was insufficient, our room was located near the hotel laundry, of

cleaned the room while we were out, and even folded our laundry

are accomodating, comfortable bed and clean, free breakfast, complimentary shuttle and got a good deal, and so

the breakfast is also good

due to covid there was no continental breakfast but they packed a great little to go bag filled with all kinds

didn t have breakfast, but the airport shuttle was very handy

ala carte breakfast was superb

eak for breakfast

the price not included for breakfast

breakfast was fabulous - enough for leftovers at the airport

free laundry- lovely lobby- good location

there were many facilities which we had no time to experience: winter garden, some type of spa, laundry (ask

in vancouver with a washer and dryer as my washer broke down just as i started to doing big laundry day before

the laundry will need to improved

full kitchen facilities a bonus and laundry appliances convenient although we did not use them this time

however this hotel never provide the free shuttle services to airport anymore

gym and shuttle bus

bar & dining on site

complimemtary airport shuttle available 24 hrs which was very convenient

pool is actually outdoor pool

laundry room available for $1

staff, clean, self serve laundry, pool, jacuzzi, snack bar, next door to many asian restaurants and nearby

swimming pool , free parking , location, self laundry convenient,

facilities- laundry, spa & pool, fitness centre

they offer complimentary breakfast, there's also a laundry room and the pool + hot

they had a guest laundry which was great

laundry facilities very useful when travelling

the window can be opened for fresh air, laundry room for guest and the gym is well-equipped

nice work out room and laundry facilities were convenient

i planned to do laundry but washer/ dryer was out of service then internet was not working as expected

free airport shuttle, free coffee & muffins, coin laundry & kitchenette room

is it would be nice to have a microwave in the room however there is one available in the guest laundry room

the laundry needs attention.

they have laundry - key for remote workers

location and cleanliness. laundry available.

would have been better if we didn't find laundry on the floor, if the tv worked, if we weren't given a stinky

shuttle bus ignored us at international pu lip zone twice so had to move to domestic pickup

the gym in fitness centre is in poor condition.

that at this point the shuttle is not running 24 hours as advertised

pool, hot tub

on my incoming overnight stay which would have been fabulous if you were a heavy sleeper but the laundry and

lack of laundry facilities

laundry services and prices are a little expensive but if it's within your budget look no

bathroom was not clean, smelt like sour laundry, and had black mold in bath tub

no laundry on site

i got to my floor dirty laundry was piled beside 2 separate rooms

there was no laundry room

worst part was there was staff that was either doing laundry and other things either right beside me or above

finally, the breakfast was not in the dining room and the laundry facilities were closed off, although on the

it would of been more convenient if they had somewhere to do laundry

a laundry machine and dryer an atm machine

though booked a long time ago, were given room bottom floor next to laundry with old mattresses that felt like

pool

i like everything but the wifi, it is too weak to use.

quick early check in very friendly

staff at reception, cleaners, laundry operations, our beds, breakfast & proximity to airport

property, but still clean no onsite laundry shower area has no door, so water tends to splash

large room, comfy bed and linens, great staff, very clean, laundry on site

the laundry facilities consisted of one washer and one dryer, and were almost always in use, so hard to

restaurant close by, lots of clean towels, laundry facilities onsite, airport shuttle

laundry facilities located adjacent to the gym so you could workout or watch tv while doing laundry

great having a guest laundry facility

modern and clean good parking laundry and gym were good very good breakfast

love the daily breakfast, the gym and the available laundry machines

the wifi was good

room was next to laundry room

laundry facilities, pool and good breakfast.

we asked for another room after a short night, our room was against the laundry and the icecube-machine

the location of the laundry means washing after 10:00 pm can't be done

the pool and hot tub were very nice

big comfortable room, free wifi

staff was extremely helpful and went out their way to provide early check in for me

pet friendly and no pet fee

the hotel runs shuttle servic to yvr every 30 minutes

6 hours ahead of regular check in, but they accommodated us with an early check in and even a late check out as

no laundry facilities

suggestion for the hotel is to have a coin-operated laundry within the premises, as the nearest is 10mins drive

getting into wifi with staff instructions

had a pet with us - a small 7# dog - and after paying for our room, getting the key and taking our

did not like the wifi as we could not connect our computer

helpful guy saved me a lot of money when i needed to get my laundry done

comfortable bed, salt water pool, new gym equipment

one airport shuttle running in the evening so we had to stay in the shuttle (with 2 very tired kids) for a while

proximity to the tram, casino & airport are convenient

it had a swimming pool and shuttle service from airport and the shuttle was more like a personal driver service

no laundry facilities for travellers

didn t receive room service, no laundry service, untidy

wifi is way too slow, probably because they are a casino resort and they want all their guest in

room service delivered ahead of schedule and food was good

ordered room service and for $19, the fish and chips were more like fish and chip

great suite in a nice big mega private property we had a comfortable rest and peaceful stay fast wifi for free

was easy to find very good beautiful garden that our pet could play there we paid extra fee for our pet they

we had a private access to the bathroom the kitchen and living room in front of our suite was great free wifi

stayed in our room majority but they gave kitchen in front of room to cook and garden to play for kids super

about $300 for three guest clean private suite, including tax service fee, free wi-fi, and free parking

corridor was cluttered with room service trays and laundry bags that weren t cleared until hours after our

the staff let my kids choose a stuffed animal which is above and beyond

small but clean and perfect for the kids to get some energy out

room service was excellent for both the beverages and for breakfast in the morning

they allowed early check in

was not good access to laundry services, which i would expect from a location as urban as this one

in the room there are instructions on laundry service, bags and forms

carts filled with dirty laundry by elevators remained for several

no room service (even for a fork & a bowl) no laundry service

i hope you could have a laundry room

no pool and not family friendly. was forced to book. will probably never book here again.

room service was incredible, the view was magnificent and the hotel itself was very modern and

not clean rooms and did not advise in advance of this or the closure of the pool

ask for room facing away from quay, as the bar facing east-side of hotel have loud live music

position right on the river, comfortable bed and good quality linen, a well equipped gym with free weights,

redone, nice large suite with kitchen facilities, quiet location away from the downtown but still close to things

- spacious room, with fully equipped kitchen stuff

comfortable and could sleep 3; well stocked as a suite suitable for a longer stay with basic kitchen facilities

the bathroom and towels were spotless, and the tv and kitchen were modern and well-equipped

tight with two beds, one bed and a couch would have been spacious lacked undercabinet lighting in kitchen area

laundry is in the basement

it also lingered even in our clean clothes and we had to run everything through the laundry when we arrived

they even gave us complementary wine and there's free parking and laundry

the free parking in the back comes with its own homeless, not so secure,

it's so close to the sky train there is some noise but she provides ear plugs, also tight parking

breakfast was amazing

clean..great security .fitness centre

the suites were modern, clean, and spacious, and having a fully equipped kitchen made traveling with kids much

the complimentary breakfast was a great bonus, and the staff were always friendly and helpful

breakfast was kind of limited

has kitchen and laundry facilities, free on street parking

late night arrivals disturbing sleep . expensive laundry ..

has kitchen and laundry facilities, free on street parking

and wifi worked well, and kitchen seems fine

the kitchen wasn't great

acces to the kitchen was possible

we were able to freely use kitchen area

location, size, kitchen

i rented a car which was the best thing i did and parking was not a problem at all

location is great, ample parking and quiet neighborhood that's between richmond and vancouver.

good location, great facilities; laundry was very cheap. extensive breakfast range.

about a ten minute walk to the closest metro; convenient laundry room; breakfast was simple but good; within

small gym and laundry rooms came in useful

laundry machines available if needed

changed rooms for me upon arrival to the lower floor so i didnt have to haul it up the stairs), laundry room

choice of the item in the breakfast no enough no enough washing / drying machine for self-support laundry

guest laundry sucks

location is ideal and the underground parking is great

roof top pool was a lovely accommodation for the kids as well

had to pay extra for young kid but according to ihg website all kids under 12 are free

my husband had his sock n underwear missing when he used the hotel laundry service n the hotel staff pretend

the pool and hot tub was not working due to the weather

the buffett breakfast and pool made things so easy for travel with the whole family

the pull our couch that my kids used to sleep needed to be updated

bedroom slippers, robes, poor quality toothbrushes, coffee bar that did not make good coffee and bottled water

laundry is picked up in the morning, dropped off in the evening

i was there on an extended buisness trip and they don t have laundry facilities friday thru sunday and it

if the pool was open... but totally understandable due to covid restrictions.

room, nice coffee and tea facilities, very good wifi throughout the whole hotel, clean and nice bathrooms with

the $50.00 pet fee is highway robbery. passive aggressive staff.

we spent the same amount for a pool walk out suite at harrison resort

indoor pool was also open, no hot tub

do not eat breakfast...

gym space could be improved.

this was a.lovely place to stay easy to find with lots of parking and lots in walking distance

there was no in room or shared laundry facilities. the toaster

great location, breakfast buffet was good, the staff are friendly and helpful.

that it has a full kitchen which makes it very convenient when you have kids :)) plus an indoor pool which makes

is good but the amenities are not enough for big crowds as there's only 1 spa and a pool

the customer service was great. we loved the room, pool, gym and continental breakfast.

there washer and dryer were done so i couldn't do my laundry, and still didn't have it fixed 2 night stay,

they also have a laundry room onsite and my card didn't work to get in the door, and donna let me in 3 times

view! of the mountains, quiet, nice staff. laundry, gym

view! of the mountains, quiet, nice staff. laundry, gym

the wifi would expire daily. could use a better room coffee machine that held more than 2 cups.

the staff was nice and helpful, laundry good to use, parking easy, good located for our needs.

the sauna and workout room plus laundry.

bed, great to have kitchen and laundry facilities

when i opened the door there was laundry on the floor and unmade beds

you had to get a separate key for laundry/gym. dryer wouldn t dry your clothes

one of many instances was when i was doing laundry and needed change to complete the drying process

24 hours of services available including laundry on 2nd floor

wifi is a little slow sometimes

great free breakfast pet friendly

needs a pool

laundry room was a messed, towels were all over the floor, they should have atleast closed the

whole place needs an update, lobby, check in opens to laundry

nice choices for breakfast, counter staff very helpful and friendly

nice kitchenette and comfy beds..

good breakfast, parking, room clean and new, coffee machine in my room

serve laundry machines on site would be great

laundry was expensive and time prohibitive

frame windows that sometimes won't close easily to be locked, and inadequate electrical in the kitchen

wifi sucked couldn t see what s on the cable guide whole thing needs to get updated no fridge

toilet wasn t working, towels had stains and strands of hair on them, no tea towel in kitchen, lighting in

would like laundry facilities on site

there are no options in the hotel to do laundry, you would have to drive to a laundromat

wifi, it will take the opportunity to increase the price when you stay continuously, although you

the kids (and adults) all enjoyed the pool and it was a safe friendly environment

can not connect to wifi

drier in the laundry room wasn't very efficient

we enjoyed the pool and hot tub except they ran out of clean towels in the pool so i had to go back to our room

parking was free, but hard to find if you got in late

very rude even with kids

breakfast was good

spacious with kids,good location, laundry.

laundry was also in the suite which was nice

laundry faculties included in the suite and they supply soap

in suite laundry

great having in-room laundry facilities and very close to shopping, groceries, liquor store,

the gym is too small for the size of the property

friendly staff, cleanliness of my room, free parking and complimentary breakfast

later so did not make breakfast

great parking, and connection to tranks-link bus

clerk forgot to provide us the breakfast choice forms and as a result, the lady in kitchen had no indication of

is no coin laundry facility available for the guests in the property's premises

it was in a quiet area, parking for a large truck

we ate at fixin bar and grill, food was excellent ,on the jan15 best burger and fries and chicken and fries

booked what i thought was a king bed room that was pet friendly

the hotel s property and i m not even sure if there are security cameras in the basement parking

the plastic utensils for breakfast, but i realize the need for practicality in choosing the dishes and the

the door hangers for room service i didn't find to be user friendly at all

nice room, great pool, awesome people

pool was great for the kids, fun waterslide, lots of towels available

the pet fee is a little high

no pool for the kids, they were disappointed

the hotel does not provide room service due to covid

not go to any of the restaurants with my kids

the room was big,good breakfast, very helpful staff.

there is no room service available they don't provide glasses in the room and they won't bring you any reusable

location, laundry room, sport room

m not sure if it s because i booked with a discount, but i was given a room right next to the laundry room

other useful amenities included a fitness room and guest laundry

front desk helped with directions to the downtown, and on guest laundry usage

m not sure if it s because i booked with a discount, but i was given a room right next to the laundry room

in-house laundry for guests was useful for our travels

wifi is slow and doesn t really extend to laundry room

coffee not so much :) we very much appreciated the excellent service in all areas and having laundry facilities

laundry service they provide was slow and no one even knew how it worked

all but one of the washing machines in the laundry were out of order.

staff was friendly, also there is onsite free laundry that you can wash your staff yourself

no customer laundry

guest laundry not operational

website advertises that you have a laundry

laundry in the hotel for customers to use if need.

most places like to save on cleaning and laundry as long as possible

no laundry service and air conditioning was ineffective

we loved staying here and it was perfect for our kids

with pet ( dog ), was charged $25 for a pet fee that wasn't disclosed anywhere on the booking

sure if there are any rooms on lower floor but guests with pets should probably be located as near exit/lift as

the ambiance, location, newness, view from the upper floors and gym. they are all great !

casino was tight

i really enjoyed having restaurants, casinos and so many amenities so close at hand

i would like to stay at the hotel and be able to enter the casino through the elevator

didn t have breakfast.

incredible place, so trendy, the lobby has the best decor, nice areas, excellent room service.

i order breakfast in my room and was delicious

breakfast room service is normally just fine but not in douglas

free breakfast offered was for in room dining

service, clean room, excellent room service and jw spa staff

wifi access was not consistent

should cleaning / room service be requested since in two cases where the room has not been cleaned at all we

the bed was comfortable. good wifi. good shower.

breakfast was limited

clean, perfect location, comfortable, cosy, friendly helpful staff from the front desk to the bar to the

and very comfortable accommodation, with shared use of kitchen and access to laundry facilities

ared with another

the kitchen was very well equipped, even with condiments, coffee , tea etc

there's a full-size kitchen

exclusively to get around town, so we have no experience with other types of transportation or parking

told me to leave my laundry at the front desk by 8:00 am if i wanted the same day service

no idea how short the time line was for cleaning staff, no laundry support, no other facilities to

laundry at hotel or downtown

liked that the beds had been washed in low scent laundry soap so did not reek of scented products as many hotels

of some basic amenities such as a microwave and a guest laundry

is no front desk, no concierge, and no room service but you do have a kitchenette and in room laundry machines

refreshing change from droll hotel rooms with great kitchen and laundry facilities too.

nothing to dislike. functional gym but could be more spacious

the kitchen was well stocked

has washer and dryer and well equipped kitchen

good to have a laundry to sort out washing before a trip on a 18 day tour

as a family on a road trip style holiday and found the laundry facilities to be a huge benefit

the laundry room and kitchen were an unexpected

kitchen, gym and laundry service is available

kitchen and laundry facilities on offer were excellent

very friendly staff, laundry available clean. close to everything

wonderful breakfast loved the free laundry too.

able to do laundry was a definite plus

they had a great workout room, hot tub, and laundry room

the laundry facilities are an excellent addition too

smells like dirty laundry

no laundry , but could go to next door hotel. and sauna facilities under repair.

laundry was mixed up with another guest when we are calling sometimes none from the reception is

self laundry facility

the hotel doesn t have a laundry service (maybe worth updating their description as it says laundry + dry

breakfast, bathroom tub and sink were not the cleanest, beds were fine, some guest had laundry clunking in dryer

they do have laundry facilities and vending machines on most floors.

easy, fairly priced laundry on site

room service was nice and very clean and staff were very nice! laundry service was also good.

very comfortable bed and great air conditioning. staff were lovely and it had a laundry

really useful guest laundry available free of charge which was great at that

we loved that complimentary laundry room

the laundry machine, it looks a bit dirty.

room was spacious and the one very convenient facility is the free laundry especially for long

location, guest laundry, comfy beds, cleanliness and the special chocolate treats each night

the bed in the room shook all night from the laundry room

sounded like laundry was going at night time. we could hear from our room. thin walls.

my room seemed to be under or quite close to whatever the laundry facilities for the hotel are, and all i heard

for the price i paid thought i would have got kitchen

easy to store bags after check out, lovely bar past the lobby to chill out in with friendly staff, the beds were

maybe they share laundry facilities with a smoking friendly hotel

they have a dry sauna and a fitness as well as laundry available to do yourself

location close to public transport stops and groceries shops. guests laundry, fitness.

the cheap laundry facilities, sauna & location

and convenient access to bus just outside front door for downtown vancouver guest laundry fresh fruit at

laundry facilities are very useful

i appreciated the self laundry available at a very reasonable rate

guest laundry every 2nd floor is a bonus for travellers staying over

laundry facilities available for 1

there are laundry facilities

ear buds on floor - restaurant dinner was very overpriced with low food quality - no self service laundry

a laundry would be handy

no laundry or stove/sink

needed more towels no breakfast bed less than comfortable no laundry facility available in the

since we were still in the tourist mode we were not able to connect with the off site laundry

watch was found in laundry, and the manager jumped my car and saved me $25 for a cab doing it

laundry in the basement was cold down there

great location, very friendly staff, guest laundry services

also when i arrived i was advised there was no room service due to covid which was not advised at time of

rooms clean and tidy with good tv and excellent wifi