quite long check in procedure. not convenient with little kids waiting.

you will find a restaurant with fine dining great food and family friendly and small park for kids

and the wifi was brilliant

room was very small and wifi coverage was not there..

friendly staff, the room was very clean, the facility is renovated, wifi in the room worked perfectly

surroundings, lovely hotel near the bus station, free parking, great rooms, nice and helpful

it has a private parking lot

the small pool was great for a quick dip after a hot day of sightseeing in granada or walking in the sierra

i would rather do that than pay an arm and a leg for parking in downtown granada

free parking on the street

also, they assured the laundry service within 24 hours

no swimming options for kids. no kettle in the room.

is an on-site hamam in the hotel so i was hoping that it would be possible to use the spa area free of charge

wifi is very slow and weak

the breakfast is excellent, lots of food choices on bar menu and room service

the restaurant is big, it doesn’t open until 8pm which didn’t work for us, 4 young kids with us and after

breakfast was included in the room rate and offered many options to choose from, which immediately

they have a play room which was great for us (pool) and kids

breakfast was not that good. not very fresh and not much of variety .

the room it was kind of cold, the breakfast room specifically was a bit more than chilly

liked the pool and staff at front desk

room service giving by the nearby restaurant, part of the property the hotel's garden and outdoor pool the

route to the spa was a bit convoluted and the lighting control was a bit extreme as you were entering spaces in

i assume this was because it is out of season (no bars, room service)

the area around the pool needed a good clean

good size buffet breakfast with lots of choice and freshly made coffee

large room with bath and shower, nice view of pool and mountains

the breakfast was excellent - good choice with local and homemade produce

wifi didnt work well in the room

breakfast was basic but good and homemade

and mine dress for evening became creased arptbtge bottom - no iron available only a chargeable laundry service

was exceptional and we stayed 2 days with 4 years old kids ,they love it

the hotel was immaculately clean , room was fantastic, pool great

we could hear kids shouting, women shouting, men talking very loudly

breakfast was good, sufficient for us

wish there were more basic amenities provided to the guests like disposable slippers and laundry

walking distance to alhambra and the variety in breakfast (at additional charge) made us and our kids come back

the wifi was unstable.

wifi was non existent in my bedroom but available downstairs. a minor gripe.

nice sized room and bathroom and strong wifi

laundry services was prompt and reasonably priced

staff were all lovely, bar area has great views as well

fantastic views, fantastic bar (open all day), superb staff and a great location

the view from the terrace bar over the city is exceptional and this is where you eat and drink

clean rooms with all the accommodations, bar with stunning view, definitely will comeback when in spain

great on time laundry service which was crucial for our stay

we used the laundry service which was speedy and

the gym has cardio equipment but no weights

great outdoor space at pool but bar not manned monday and tuesday for drinks etc

really great breakfast

the property was also close to a laundry shop, a few grocery stores and restaurants

poor continental breakfast. very small swimming pool.

only window in the room overlooks the communal dining room, poor breakfasts, closed swimming pool, staff did

small pool was perfect for that current heat wave

pool info also scam (closed - dirty and not maintained)

reception staff was helpful but dry, had to ask to open the gym and seemed our request was an annoyance (why

loved the relaxed pool area

not informed about the amount of residential kids staying over our period of stay

accommodations that smack of the youth hostel, bad and slow wifi

spa facilities

our laundry was returned with a pair of trousers that were not ours. not resolved.

and the hotel lends itself to becoming a spa hotel

also, they could offer amazing spa services given the historic context

a room service carry was in hall overnight

terrace bar menu a bit disappointing

staff at this hotel helped me a lot whenever i need any help (tour, parking, laundry service, transportation,

laundry one small load 140

a problem like giving a laundry bag late and asking them to deliver it back for the following morning has been

the laundry also collected from this point very early in the morning and very noisily

we had some laundry done and that was the most expensive one

washing machine in the room, (although the hotel manager offered to sort out laundry)

rather small rooms and expensive laundry

sure if there was a bar in the hotel but we didn't need it anyway as went out for drinks and meals

beds very comfortable and mini bar fridge so we could have fresh milk in our tea and coffee

wifi was poor with no internet connection

no laundry facilities.

cost of laundry was a little excessive.

indoor pool was in the spa and no children allowed

and bar staff were lovely

the wifi connection wasn't very good

the location is one of the best possible, everything is near, including sightseeings, shops, laundry, even

breakfast was delicious

behind the hotel there are concrete sportsfields with school kids making a lot of noise during the day and

we didn't mind the kids playing basketball behind the hotel but the housekeepers started to clean rooms at

breakfast buffet good quality and plenty of choices

and the wifi really didn't work in our room

at nightfrom my room, stairs inside my kids room which makes it difficult to carry luggage and theres nobody to

the wifi was slow inside the room though.

smell from sewer pipes in toilet and under kitchen units at times.

however, there is a full kitchen and a washing machine

the hotel manager arranged for a taxi to pick us up at the airport and arranged for our personal laundry to be

free wifi

limited 5g reception in the room, but free wifi.

poor wifi

great wifi also

we also did our laundry in a nearby laundromat that was so clean and modern = the best

restaurants and a laundry shop are a few steps away

good wifi connection, comfortable beds

nice location for all the sights. great local bar candella close by.

the only issue is that the wifi was pretty weak in the room (the mobile network is also weak)

it was nice to have a laundry service -very reasonable price

the staff were very friendly and did laundry for us for a very reasonable price

in room laundry service was convenient and quick/

stayed in room 16 which is just opposite the laundry room

there was a very good laundry service at a reasonable price

accommodation has no kitchen facilities, at all

you can keep your style but by putting functional equipment -unstable wifi -bad communication from the staff

the tap in the kitchen is like an impact drill and the upper neighbours walking sounds down like rumble

no wifi (the name advised on the welcoming message not available) and no answers about this from the

fully functional kitchen with tea and coffee supplies

would have liked a proper bar and didn t detract from a good

the hotel is lovely, with an olde-worlde feel, we had a huge room with spa bath and rituals bath products, and

attention to details, central, clean, hospitality, tasty breakfast, perfect!

but the restaurant and bar were not open

the breakfast buffet was average

doing laundry there was relatively

good to have a safe and also had some laundry done

cheap efficient laundry service

laundry service was fast and affordable

loved the patio, terrace, food options, helpfulness of staff, location & laundry service.

request it twice since the first day we realized it seemed as if they forgot to send someone or room service to

wifi was a bit spotty.

biggest problem - wifi was very spotty throughout the hotel

wifi did not work the first few minutes when i arrived, but later was

the room was very comfortable, and the wifi was solid

we had laundry done at the hotel and, while it was quite expensive, they did a nice job and gave us a

the next room people talking and the old man was snoring loud whole night, also i guess the hotel laundry room

laundry rates were ridiculous just get an airbnb to do laundry

we ordered a room service and the food was not so good for the price.

there was no 24h room service, the rooms were old and the air conditionnong loud, the welcome package was not

is that, due to my room being on the first floor and opposite the stairs that led down into the bar and restaurant

wifi not working so good

wifi signal is very weak in the room

interior view was not specified, and wifi never worked. never had my roomed turned down.

no wifi which is disturbing

wifi signal was very poor

beautiful breakfast area and wonderful afternoon tea

room was beautiful but there needs to be better directions for how to work the spa tub

hotel wifi was a bit weak - i had to do a work zoom from my room, and my connection kept lagging

the breakfast food was excellent with many choices

and the laundry prices are extortionate - 9 euros to just iron a shirt

noise very much also the noise from the hotel service staff was loud as our room was beside the laundry area or

iron (only paid laundry service which is not really an option if you'd like to iron a shirt in the morning), no

2) due to severe stomach illness i asked for extra laundry soap to wash

but don't have a iron for lend to anyone, when i asked one, the front desk said to send to the laundry services

the kids sure loved playing with duna, a very friendly golden retriever

excellent facilities, easy parking, pool, terrace and sun bed area, honesty bar

breakfast and dinner by the pool was also a big part of the overall experience and the food itself was great

the kids sure loved playing with duna, a very friendly golden retriever

lovely pool, relaxed floor cushions, seating, loungers etc

the wifi basically didn t work in the room

near tapas bar and in heart of el centro.

wifi spotty

wifi was very patchy on the third floor

bar should stay open later than 10 pm, i was shocked to find closed at 10

there was a shared kitchen on my floor, but was very dirty and messy every day i was there, so i didn't use it

wifi wasn't working

wifi was reliable

room, wifi connection worked well and within walking distance from the main attractions

nice location, not too noisy (although i had a room to the street). large shower, good wifi.

could have booked 4 star cheaper with pool etc

no spa bath breakfast was average

for 5 min, no sound proofing(i can hear everything what is going on in the room next to mine), no room service

hotel was super clean and tidy comfortable with excellent hot water and wifi, it s the staff that made the

i wanted 24 hour reception ( ie a person there to greet you), room service and breakfast

next to noisy laundry

free wifi

wonderful, helpful staff. fantastic breakfast and central location

breakfast a good choice

it was very cold during breakfast, but everything else was great

wifi connection worked but with some strange issues, such as it didn't allow connection via our vpn

the wifi was no good - very slow, kept cutting out, 1-2 bars when it was not cutting out

was clean and good facilities apart from wifi

wifi worked well too

wifi seems to be restricted which made it difficult for downloads to help with planing the next

there is no laundry service

laundry done in 1/2 day for 22

the location is perfect, the whole hotel was spotlessly clean and very comfortable and the bar and restaurant

40 euro luggage storage facilities and great wifi

room with everything needed, including water and tea for free, and adequate priced mini bar 3

parking, dinner reservations, booking massages at the turkish baths, and even arranged same day laundry

a booklet in the room indicated laundry service was available, but it wasn't.

the lobby was interesting, but we the robes and slippers provided were helpful, as was the laundry service, as

breakfast could have a bigger selection.

gave us a room upgrade without extra charge nice room with excellent view helpful staff great breakfast

that did not have laundry service

wifi and breakfast was also okay

location in the very center of the city. fast wifi. very good price on booking.

everything was great! wifi not super fast, but fast enough.

wifi was a bit spotty but we were in the top floor.

was really bad - kids complaintes a lot

great location. very good wifi. great shower. very clean. good breakfast, although boring.

comfortable bed and good wifi

location is excellent, a lot options for tavernas tapas bar and night life

we ate in the bar restaurant which was lovely and the special dishes were very well priced

the hotel quoted euro 40 for laundry.

ingo, eva, lola and the other staff were always ready to help - even with our laundry and ironing

laundry service was an added plus

the staff are terrific, and they even do some laundry for free

we really appreciated the offer of free laundry and coffee, snacks and sherry in the snug panelled area close

the laundry service was very expensive - make sure to get a quote beforehand

using their laundry service is very expensive.

for money taking into account all the facilities (fantastic roof top terrace bar, swimming pool, gym and good

was full of kids and cloudy

first room we were given was beautiful, but didn't have wifi

laundry service was very expensive in light of over service costs

there was also laundry service, bathrobes and slippers, which i didn't use though

excellent wifi

wifi speed could improve further

the wifi was

helped with getting to various areas and arranging for laundry service

we required laundry service and it was done by the bag for 15

kathy was helpful in many ways: she gave us directions, tips about the alhambra, sent out our laundry and had

could hear everything, cleaners in the morning, nextdoors shower, to laundry guy at night

the hotel will even have a bag of laundry serviced for you for a slight fee

no slippers water pressure not enough laundry was a bit expenssive.

breakfast and gym was good but rooms are from last century and i dont ment here of the best side of last century

i would love them also to have couple of more equipment in the gym such as elastic bands maybe but overall

everything was great - the staff, food, the room. i loved the bar on the roof too!

the wifi did not work for my mobile in the room but for my laptop

no facilities such as iron or laundry service, the room fridge was not working and no kettle to make tea

breakfast buffet

breakfast was stone cold every day even when the eggs & bacon just came from kitchen all cold also bread &

complimentary breakfast not included & had to pay for it.

the wifi worked well and the windows had soundproofing so you couldn't hear anything at night on the

i also used the laundry service and apparently they lost the paper i've given them and do only laundry to my

there was a bar on the top however it was for club members. had a very nice view.

breakfast was excellent

the room is abit small. the breakfast is standard

air conditioning only served adult bed-- kids area was warm because there was no additional air conditioner

wifi is a nightmare

mobile worked fine on the hotel's wifi; however, i had difficulty and was unable to connect my laptop

is no internet: the wifi doesn't work in the bedroom and even the 4g doesn't work correctly no breakfast available

wifi failed for 2 days, not being able to connect

the wifi connection is too slow

kitchenette could be a little more equipped if possible for longer stays

wifi needs boosting

lousy wifi, average breakfast

have been good if they kept some coffee and tea in the room rather than us having to call room service for it

they also make a good cup of tea and do room service as there are no facilities in the room

no frills , no coffee in the room, no paper tissues, no bath rope, not even a laundry bag

no local or wi fi or room service info in room.

staff were very friendly and the roof top pool was clean and refreshing

honor bar at the pool

staff went out of their way to help us. with early check in and booking attractions

location great ,nice interior ,desk allowed us to get local laundry picked up .

no coffee in the hotel and no laundry facilities.

the laundry service that we desperately needed wasn't working

wifi was super fast

wifi was intermittent in the top room. tv old fashioned.

they also arranged a same day laundry turnaround at reasonable prices

noisy and it would have been nice if the front desk could have helped me find a laundromat to do laundry

the beds weed a bit uncomfortable, fine for the kids.

no room service

room was a decent size, staff were friendly. room service was also good

roof top bar was excellent and a nice place to have a drink at sunset before dinner in nearby restaurants

the royal breakfast was great & also we cherished the hammam + spa area with the pool

room service fees are expensive.

staff beautiful property great location very good gym . spa average

decent gym and nice to have the hammam (warm pool and small steam room)

the hotel offers many additional services, such as massage, room service, laundry cleaning

price of sending laundry to be done

the pool in the last floor is really nice

the hotel offers many additional services, such as massage, room service, laundry cleaning

good wifi

great secret rooftop bar too

have to pay extra to use gym (8 euros/day for an extremely small and basic gym) and pool facilities (25 to 35

of the time and with the exception of the gentleman who checked us in on the first day and the barman on the

disappointing for the price that use of the pool is 15 euros per person extra per usage which feels excessive

on a side street, so nice and quiet at night; lovely garden with comfortable seating and bar service; spacious

do not do your laundry there, it is very expensive and we didn't have the price list in advance

i send message via booking to ask about price of laundry, never get respond

we walked into the centre and also to the parque de ciencias good facilites, my wife and kids enjoyed relaxing

in front of the hotel there a very nice kids park

the spa hotel is quiet and situated in a nice area

receptionist was nice comfortable room and beds reasonable room service

we would have liked breakfast and perhaps room service

we requested a suite because i was traveling with wife + 2 kids, and our rooms were very spacious and clean

don't know if they had room service but the restaurant was only open for breakfast

it would have been nice if there was a pool. the kids were asking for one.

air con very good, wifi excellent

could not get wifi except for a little while at start made life very difficult

kitchen public area is great if you want to microwave your food or have warm water for drinks

, the room size is excellent, refrigerator and safety box are available, the ac was amazing and wifi was

also good wifi

room service did not provide fresh new towels or any slippers which we had to request for on return

comfortable rooms, friendly staff, underground parking (accessible from hotel lobby), pet friendly (as all nh

good room service

has in the room nespresso, and a mini bar (so you have a little fridge)

the restaurant was not open for dinner but they served some of the same menu items in the bar and they were

the view of the apartments with laundry wasn t the best but since we were out all day it wasn t a big

spa and facilities

- friendly and helpful staff -gym -sauna -perfect location - big patio

junior suite was excellent for kids. lovely staff. beautiful buildings.

the staff (adela, in the morning) solved a challenging frustrating situation- the spa area was not functional

nice and kind staff good location which is easy to access to the historical site good laundry and vallet parking

also laundry delivery happened both days before midnight right under our window, which we could hear

they also went the extra mile to get our laundry returned in on the same day

the spa needs more improvement

my kids were really disappointed and

helped me with laundry service and booking tours for al hambra after all the tickets were sold out online

did a bag of laundry for 25 euros

they offer a free wifi hotspot so you can have access

everything was good. got early check in as well.

friendly staff, clean rooms, we upgraded to a bigger room for just 10 eur per night, nice breakfast area, location

the wifi seemed slow but only a minor issue.

wifi was slow and didn t work very well in our corner room

the wine bar adjacent reception is a great place to stop before dinner for a glass of wine and tapa

the breakfast was exquisite, and we got it in a basket as a room service

we had 3 rooms: a triple room, has a sofa bed perfect for 2 kids and separate large double bedroom, and

wifi was just too slow

wifi really slow. no bath tub. no leisure facilities.

wifi was shotty

my room didn't have a good view & the wifi was slow.

the wifi didn't work the first day so we asked to be moved to another room

the bar was fantastic with the best sangria we had in all of our spanish travel

staff without exception from reception to valet parking to room service were of very high levels of professionalism

good restaurant, very nice bar and excellent breakfast

wifi not good

spa and facilities closed. the room was too obscure

had a small continental breakfast, but it was adequate for starting the day

breakfast limited

breakfast was nice and included in our stay

with parking nice breakfast on the roof of the universal following morning

wifi was down for the whole hotel due to router issues

good wifi

wifi worked fine

the shower, the vending machine (the coffee one), the air conditioning, the room service

next, the wifi is useless in the rooms

small bed, not for 2 adults

our room was next to the laundry room, bit noisy in the morning

it had a tv and wifi

excellent in room wifi

great roof top bar with view of the alhambra

in the other hand, the hotel is clean, room service is excellent, and the hotel close to all transportation

wifi didn`t work

the wifi doesn t work very well, its slow

this wifi is a bit dodgy, i just gave up on it in the end

wifi is horrible

friendly service & early check in

location , room, laundry service . staff

there was no tea making facilities in room (but room service was very good)

rooms medium size with small balconies overlooking at a square with cafes& bars

breakfast a location were perfect. beds was comfortable and check in and out easy

they let us have late check out with no extra!

no laundry facilities in suite

the building has lots of souvenir shops, mom and pop restaurants, small grocery stores, and a laundry mat where

wifi was a bit hit and miss. rooms a bit dark.

loved it! kitchen and 2 balconies in our premier suite.

v quiet and huge rooms with lounge kitchen bathroom and bedroom

they even offer laundry services, which we needed

having laundry service in the hotel was a welcome, and much needed, surprise

good size room, wifi and ac

the room was nice and clean and the wifi was working well

gorgeous room with a balcony, strong wifi and good shower facilities

pool is tiny and was not the cleanest

slow wifi

parking garage attached to the hotel, no room service

enough sun beds - at least 3 to 4 could have been added maybe more where the tables were near the pool

worthy of 4 stars no facilities whatsoever (bar,gym,pool parking) rooms are dated with poor facilities no kettle

is no swimming pool and the laundry prices are way too high (3 times what we have seen in sevilla, jerez and

50 euro surcharge per person for room service

the pastries at breakfast were also so delicious - light and oh so flaky

lots of restaurants and bars in close proximity

great design, good location, helpful staff and very good breakfast.

night stay the spa was closed due to a burst pipe and there were no treatments or access to the pool and facilities

wifi in our room,idid mention this on the first night the second morning / evening and night, had

the atmosphere in the restaurant/ bar area in the garden was very pleasant

no swimming pool

excellent wifi that served well netflix etc

wifi network was a working correctly

friendly staff, location, parking, pet friendly, cheap : ticked all the right boxes to us

bathroom was extremely clean and the room had everything one would need including, a/c, tv, good wifi, soap,

the room was clean and had enough space, wifi worked really well

the free wifi. the free computer. the smiljng accommodating staffs.

bed is hard noise mainly from neighboring guests no place to dry laundry despite having a washing machine

laundry machine and the shower

only reason we dropped one star was because the very modern electric stove top and laundry machine with digital

kitchen equipment sufficient but not great

breakfast is good, in the city center, perfect for families, good and very speed wifi

laundry charge was very high.

no iron in the room and when i asked for one i was told it can only be used as part of hotel's laundry service

wifi worked well, there is a mini fridge which was very useful

the rooms are very dated and could do with being redecorated and the wifi is very slow.

very pet friendly hotel and staff

there were bags of dirty laundry all over the hallways, which made the whole place seem dirty

wifi does not work well, when i was booking it said they have bathtub but there was only shower

not located in the attractive center but still ok, accessible by walk. has wifi.

comfortable bed an bedding . early check-in and late check out

we had to go back later for better explanation around wifi password and other things

were given a room that apparently shared a wall with the laundry or utility room

wifi noisy room as window wouldn t close, car too big to be able to use parking

wifi, didn't work properly, it was keeping disconnecting

the wifi was terrible.

pool can be crowded