old property. rooms need updating. and laundry needs more towels. wi-fi is lack luster.

the kitchen and room were great

additionally, this is a long stay hotel, it has a kitchen

it was non-smoking but smelled horrible

the location is great, rooms are spacious and pet friendly

bedsheets and towels were clean but the room smelled like wet laundry

cleanliness, breakfast and coffee

the parking lot light was visible into the room and made it difficult to sleep at night

gym facility was very muggy and and potentially moldy.

window in room faced a well lit parking lot and convenience store, curtains did not help.

limited laundry hours

swimming pool and jacuzzi

no pool open.

lots of free parking

swimming pool was filthy but the pool repair man arrived because it was obviously broken and the hotel was

not enough parking

for booking online, they said their policy was to give us a smoking room, even though we asked for nonsmoking

the pool was dirty

booked because it had a pool and the price was right,however the pool was green and had grass was just not what

the pool was nice and the room was clean

sure if there was a laundry room but would have been nice to know for our wet pool clothes love that check out

very convenient location. actual hot breakfast as advertised. constantly cleaning eating area.

breakfast was very good. lot of options. the staff was friendly and cheerful.

nice great area around great restaurants nice staff breakfast a plus rooms are great live comfy pillows and

very clean. staff friendly. good breakfast

so when others smoked, our kids inhaled it

good breakfast friendly front desk

they have a fitness center and pool which is kept well

no breakfast

the pool looks very relaxing unfortunately we didn't have time for a dip

wish hotel was a pet free hotel.

they changed us from room at 1:30am and wifi wasnt working very good and i need it for work

pool wasn't clean,pillows were a little dirt

parking lot was very well lit and plenty of parking available

friendly staff pool parking

informed about meal times, pool, laundry nor cable

kitchen

the breakfast was really good & it was comfortable

new, updated, super clean, friendly staff, good bed, good breakfast, plenty of free parking

the breakfast was perfect with several options to choose and the swiming pool was clean

wifi password either didn't work, or wifi itself didn't work

pool looked very clean

very good overall. didnt use the wifi but staf was great and service as well

couldnt use the pool ect because of covid

clean, comfortable, and pet friendly

i loved that it was pet friendly and they had wood floors. the bed was perfect.

clean pool and dining area

old and the room had a really badd smell the other thing that i didn't like they said that the pool was open

i love the pool

manager very unprofessional seen drinking at pool last time i stayed

the pool was locked and dirty

parking was great, not alot of vehicles

there was a fight in parking lot and they wouldn't do

very clean room and pool

everything was great. especially the swimming pool area.

our room was in an adjacent building, where we had to walk to get breakfast and use the pool and laundry service

on the tv and it not going out or losing signal and having the pool open for certain hours i would have liked

kitchen staff at breakfast

had to walk across the parking lot to other location for breakfast

that is pet friendly

pet friendly and wonderful staff!

room was next to pool. that didn't end up being a problem.

pet friendly

the wifi was unstable, the tv was not smart to add my netflix account.

i enjoyed the cleanliness of the room, as well the pool.

room was not clean well, found hairs on commode, pool was close kitchen close u could have let us know when

the breakfast was super tasty

breakfast was like eating at a restaurant!! delicious tacos

the breakfast was good and the pet charge was very reasonable. the room was comfy enough.

loved the breakfast it was made as you order

comfortable beds, good laundry facilities. breakfast was good especially the scrambled eggs.

lock on door wasnt engaging properly had to lift door to make it secure laundry area for guest can use

the staff very friendly and the pool very very clean

wish they would of served decaf coffee at breakfast, they only had regular

location.. falicities... excelent.. breakfast

breakfast was great we were upgraded even better your front desk girls are amazing so nice we love

the very friendly staff and tasty comfy breakfast.

the furniture was , obviously they have remodeling going on the gym was closed and i thought pool was closed

loved that the pool was still open for the kids to swim

at the corner of the wall where the furniture was , obviously they have remodeling going on the gym was closed

i liked the pool, and the area

three cockroaches in our room while we were there, the pool and room both have outdated furniture and the beds

wifi was terrible almost nonexistent

the pool was clean and there was enough parking spaces

parking should be one per room in front of the corresponding room.

the sound of the pool water feature which was close to my room was a bit distracting.

that it was close to restaurants and room had a kitchenette

room was in front of swimming pool and at night was very noisy and people nocking my door

pool was clean

the pool

size, price - fully equiped kitchen, proximety to the grocery store and restaraunt

i like the pool and the jacuzzi

went to get my key re-keyed, and the kitchen employee shouts to the manager

staff was friendly and courteous. breakfast was good..

i liked the price of the room, that there's a pool and grill

the breakfast was very decent, my kids wife and i loved it. wide variety of hot,filling food.

wifi and cable selections no streaming services

inside pool and breakfast. bar and hotel elevator. my kids loved the view

shuttle limitations

room service food was awesome

no laundry on site

location, pricing, rooms, cleanliness, excellent staff, restaurant excellent food and service, parking on third

don t really have any complaints, nothing was overcharged; the wifi and parking was free for example

did not like that i called room service and when i came back from the beach, my room door was left open

even with some families with kids it was relaxing

the wifi didn't work and there was no breakfast because of covid 19

wifi was weak/intermittent

quiet, clean , pet friendly

wifi didn't work

the noise and that the wifi connection wasn t working.

parking

fact that our stay was too short,because our grandkids really wanted to go swimming with the other kids and

gave me a reach around answer that did nothing but prolong, im tired, my wifes tired and kids tired

lights in the parking lot were never on at night

parking at night was difficult

the rooms were very clean. free parking on site.

big, clean rooms, great bed and shower. good wifi signal and superb location.

the parking area was very well distributed and they have an ice machine that help a lot on these hot

wifi was choppy and wasn t working great, sometimes not at all.

you have to leave a 100 deposit, small parking lot

the laundry facility needs to be revamped, its outside.

breakfast was basic.

wifi is terrible, extremely limited access, this should be made clear when booking.

then i was given room 210 and that one had cans in the kitchenette and wrappers on the side of the

was limited breakfast & the waffles weren't tasty

laundry facilities, no laundry soap in dispenser and none at front office

-extra pillows -room change -coins for laundry exc

cable tv and wifi kept going out. bad weather out.

paid for bad room service

the parking lot

we loved that there was a laundry room in case you needed to do some laundry but didn t see a machine to make

and the breakfast was really good

pets are allowed, very friendly staff and good parking.

comfy bed, fridge with freezer section, microwave, wifi was good, good breakfast compared to other covid-times

add a few more choices for breakfast.

i went out in the lobby and it was a woman drying her clothes because there is no door on the laundry room and

the breakfast was great. the room was large and spacious. the bed was comfortable.

the pool was perfect

around the pool

the pool and rooms

improve laundry process

rusty iron and insufficient laundry room.

self-operated laundry facility is a good ad-on for long stays

charge me the morning breakfast that was supposedly included and they took me out of the pool not nicely because

not much parking

lack of cleanliness. gym out of order.

most holiday inns have a indoor pool. this one didn t and it was freezing

clean and spacious rooms, good breakfast and great location

wifi kept dropping

security in parking area

the place has a laundry

when i stopped by the laundry room, i saw

not like and the most important reason why we will not ever be returning to this location is no wifi

smell of smoke, i understand it's a smoking room but damn, sanitize the air after every stay

the pool closes early at night

the laundry room needs attention

laundry service

the ice machine on our floor did not work and out of 5 washing machines and 4 dryers in the guest laundry room

thank you for the airport shuttle

the pool is great

no quarters for laundry and the dryer needs to be replaced

mcallen is not a walkable town, though la copa hotel is just across the parking lot from the largest mall in

working was rude, told us only 2 pool towels and i have 4 kids

free parking

the pool area once in a while could be nice because there was a family throwing cheetos to the pool

clean room, amenities including free laundry, great breakfast.

the kitchenette was stocked with dishes so you don't have to spend money going out to eat , the pool was nice

facilities in room, loved the little kitchenette, it even had a dishwasher

would definitely recommend this hotel , was very close to the mall , and i was pleased the kitchenette was

free breakfast is really good, and it also has a social hour that offers refreshments, snacks and beer

i like everything but could be more variety of breakfast

breakfast, indoor pool for kids and jacuzzi area

the biggest high light was the indoor pool for my kids

a plus, with indoor pool

the biggest high light was the indoor pool for my kids

the pool is very small

i liked the free breakfast. pool area was nice.

noisy parking lot with full night lights

it would be nice if the bar would've been open during the weekend

swimming pool was nice but the size is too small

the pool was broken and drained, but the hilton next door let us use their pool at least

hotel is fairly new, the staff was friendly, quick check in, great breakfast, rooms were clean, comfortable and

reliable wifi

2 mineral waters & a mixed drink & the bill was $31 - at 1:35 am we heard a loud group in the parking lot who

small swimming pool

the breakfast menu

clean, great breakfast

also someone kept knocking on the door at night when we woke up for breakfast there was a feminine pad stuck

everything was great and delicious breakfast

the ladies that served breakfast and the girls that cleaned the room were always so sweet

locations being so close to the airport and having a shuttle

breakfast, location right next to the mall and other restaurants, very spacious room and huge

clean and straightforward. easy parking and decent fitness room

the staff was friendly and very helpful. ok breakfast was very good

great location, shuttle service is a plus. breakfast was great.!

breakfast hours and check out hours

not enough choice for breakfast

breakfast was good and all was organized at the time of breakfast was served

location, parking and facility

wasn t any water available unless you got a cup from the coffee station and went down to the gym entrance and

we asked for non smoking gave us smoking

the bed was nice and comfy the tv worked, the wifi was good

laundry facilities and fridge and microwave in room

the pool got closed the next day nothing anyone would have don t and we understand why

the breakfast and the gym and pool! staff was so kind, room was clean. we loved everything

spacious suites , i absolutely loved the kitchen

nice rooms spacious and loved the full kitchen, great location to restaurants walking

large room. great price. good breakfast.

the stove wasn’t working, found a vape under the bed and i had kids with me.

kitchen equipment is rather poor. not even dish detergent provided.

entire family used alltables, grill, filled the pool with kids and young adults for 5 hrs

in room above us either had bricks for feet or it could of been kids running around the room

guest laundry out of order

we had to go way to the otherside to do laundry, so i felt i needed to stay

during my stay i had meaningless wifi

pool closed early (8:00pm)!

pool area closes by 10

rooms were a whole floor apart and they did not have a crib available also wifi wasn t that good and breakfast

only thing is the wifi

gym

everything from the room, the gym to the indoor pool!

no wifi connection the whole 4days i was here.

the pool was green and full of tree leaves we didn't even get in

it had a pool.

did like the fact that we could take our pet outside without much hassle

the pool was dirty so we had to clean it ourselves in order for the kids to get in

pool area.

it would be nice if the complimentary drinks and breakfast were available longer

pool area was great

room service was slow.

breakfast options, great decor and everyone was very accommodating.

room service options were not very good

wish the pool had a way of heating the water up but other than that it was very nice!

pool a little too small

i also relaxed in the indoor pool and am so grateful for that area

pool was freezing cold and no hot tub, hotel is suppose to be on the nicer side and that was very

indoor pool area very messy super

kitchen had all equipment necessary to make dinner

the location, the room and also pool.

the beauty of it. everything was clean and breakfast was delicious.

the lack of regard from the staff about the guests using the pool after hours.

best part of our stay was the breakfast and beer tap

oh and the guy from nola making drinks at the bar was great

bed, gym and breakfest

excellent breakfast, clean, location, nice staff, 2 drinks included in happy hour, good gym

breakfast was very good, they offer many different options

everything was awesome breakfast was amazing.

nice rooms and big pool

spa, etc) used your gym and it was great

the wifi was terrific

clean pool & gym

it was like one in the morning and the kids of the side room was making a lot of noise and you can hear them

had to go to spin and dry laundry mat down the street

it does have laundry room

i thing you need numbers for parking spaces

the evening bar for a drink and to mix with the locals

hard to find parking after a certain time

it had an indoor pool

having kitchen!

kitchen

good variety at breakfast, friendly staff, nice location, nice pool and bbq area.

2 bedroom suite with kitchenette was very spacious. like staying in a mini apartment.

the breakfast was great.. very clean pool area small but enjoyable gym very good

we chose this hotel initially for the indoor pool and hot tub

making to much noise which she wasn't then the following morning they called early saying that my kids were

pool needs remodeling.

bar on brown sack, the bottle of oj was the only thing good about yhat way too minuscule of breakfast had to

need as sign on how to get into pool

an extra fee for people in the pool

no elevator, room had holes in wall, no plug for tub, no wifi code given nor made aware of breakfast offer

room service

availability of free wifi during my stay, the cleanness of the room was decent

my kids love the pool!

the 1st floor below a family with loud kids, wallpaper was bubbled up on wall, no extra toilet paperbin room,

more towels by the pool would have been nice.

everything was great, just the breakfast issue

plenty of front parking

big swimming pool and breakfast available

had a crew of tree trimming company, staying made parking super hard when you drive a big

i liked the swimming pool

i booked for 5 we got 2 pool towels only

and disrespectful to me about the fact that i have came early i had a booking for a single king smoking room

the laundry facility had machines that do not work properly

the police station is next to it the pool was taken by a big family

that the pool wasn't working.

i made reservations for 3 rooms none smoking 2 of them

the pool was filthy

the mini golf and pool

the kids loved the golf area

the kids loved the golf area

big room, lots of space. fully equipped kitchen. good location.

pool was awesome

the beds were good and also se pool , i definitely will return! the breakfast was good too !

employees rooms breakfast helpful just a very good experience

breakfast not great

the breakfast was very good

excellent breakfast options and loved the different menu daily

safe, mini fridge, clean bathrooms,direct tv, free wifi, pool, onsite laundry

room was gross and smelt like smoking

parking a plus to be at your door

not enough lightning on parking lot

extremely friendly staff. cozy room. nice pool.

i believe they recently added a spa area with massage, we weren't able to use it because we had no time left

i would like to see the breakfast go a little longer otherwise all ok.

location and pool, family oriented and complimentary breakfast

the pool wasn’t working mold in the bathroom old lamp shades

the dining area had enough varity of breakfast items and excellent coffee

the pool and breakfast

the business center and the pool were not available.

hotel specifically for the pool and when i was checking in and hotel was already booked i was informed the pool

pool being closed but the alternative was good

wasn't aware the swimming pool was not in service

was a lot of dead and and alive bugs behind bed, and in the restroom too, i was worry for my kids

everything staff was rude. room was not clean. asked for non smoking and gave me a smoking room

plenty of parking and close to a few fast food places

there were bugs, condom box in the drawer, dirty, no light bulbs, no lamp shades, wifi didn't work, no instructions

didnt offer breakfast, no free wifi network, jacuzzi tub broken with no hot water

hotel was clean. easy to get to. laundry room.

no coins available to operate laundry facilities no kleenex or drinking cups

they gave me the room in front of the laundry and they were super loud all night.

available great laundry facility great air conditioning staff helpful within the limitations placed on them

the dirty parking lot

front desk (and no noticable concern about the issue from another staff member) when trying to do laundry in

breakfast was nice, not very elaborate only cereal, milk, juice , coffee and waffle maker

poor breakfast, just cereal and bread gym not available, machines not working

location of this hotel shares the parking lot entrance to the state farm arena - extremely easy to get to and

staff is awesome and the property is very well maintained breakfast is great and swimming pool is the best this

they don t have laundry facilities like washer/dryer to wash your clothes

breakfast bar had the necessary essentials (cereals, waffle maker, juices/beverages/coffee

they have a heated pool

everything clean. friendly staff excellent gym

great spacious bungalows, tv in the bedroom and living room; room temperature was outstanding, breakfast was

great location. awesome staff. has laundry on site.

also, laundry room out of service for our whole stay

had a laundry facility

i finally knocked on the laundry door

the pool was amazing, and breakfast was very delicious!

good breakfast, nice exercise room, laundry room on property

they have laundry parking was easy

they have laundry parking was easy

great location, easy parking, clean, safe and friendly

took a couple days for them to get pool clean but then the water was so cold!

would have like to not been next to the laundry area for customers

breakfast food could have been better

the pool and breakfast were closed because of covid but i dodnt mind it because the price was amazing

rooms were clean, friendly staff, good parking lot.

that kind of upset me was that my room was not ready for me when i got there and the swimming pool was kind of

had underground parking, wi-fi, restaurant, small pool, and restaurants/shops nearby

the breakfast had almost only mexican things

good location, room service

breakfast was excellent. delicious!!!

pool

staff very nice and polite. room very clean and excellent room service.

restaurant closed saturday at 6 pm, no room service, no assist from reception ordering food

internet was slow and the breakfast buffet was minimal but a lot of great fresh fruit!

the continental breakfast has the best fruit you ll ever have

they put me in furthest room with no wifi

wifi was almost completely dysfunctional

the pool was nice and the staff are very friendly and the breakfast was delicious

we stayed longer so we could make use of the kitchen and the big closet

kitchen and living room

parking was off

hot breakfast was great

parking in front was a bit tight (we worried about lovely palm trees getting hit) but it wasn't bad

the fitness facility

i read somewhere that it has an indoor pool, there was no indoor pool.

great staff, free parking/breakfast and hotel was close to everything needed.

he even helped us get the car in a parking spot and call someone for repair

laundry room was like a sauna!

staff, breakfast, and room were amazing

about requesting an early check in she said that she would have to contact head of housekeeping and that she

we were able to get an early check in thanks to the manager i did not get his name, but he was very accommodating

pool needs a little attention

got a sign on the desk saying no refills on breakfast

the breakfast is fixed and not that much.

the pool was closed due to the cov19

great location and breakfast. the room was clean.

noisy at pool area

wish the pool was open

noise the have party at the swimming pool with speakers and too much noise until 4 am , plus the breakfast so

lots of music in the room very loud and people drunk in the pool area very late in the night

people out partying by the pool and with noise till 5am also the very little choices you get for

service so bad, too much noise the have party at the swimming pool with speakers and too much noise until 4 am

there was an on-site laundry

new hotel. laundry, coffee machine, pets free. nice stuff. thank you.

need a bigger laundry room and fill the vending machines

wifi was extremely erratic

easy to find and well cared for, plenty of free parking.

, they leave no parking for the ones that do have room

clean, friendly and polite staff, good location and the swimming pool was a plus.

pool closed

pet owners not picking up poop

when i checked in, they asked if i wanted a smoking or non-smoking room

with good a/c and nice small rooms and attentive staff airport shuttle is available at no charge breakfast was

the location and they don t have shuttle .

new hotel, very clean and a decent hot breakfast included in price

parking and close to the boarder

shuttle bus stop to early

laundry room dirty breakfast was not supplied had to ask for coffee and syrup

laundry was horrible

laundry basket in the isle where guests are to walk

the pool and hot were great and nice to have laundry services on

the king bed and the spa bath

the parking lot was safe.

they took way to long to get our breakfast in the morning

their parking is awful, one way lane that would get blocked by the crowd hanging out at the shopping

good location/secure parking/nice restaurant

pool,room service..awesome bar and patios

hot water poor breakfast no room service i think they change ownership and the new owner wants to make fast

we had no room service or clean towels and toilet paper. breakfast is very limited.

the breakfast food selection. they should fire the kitchen manager.

breakfast was not that good and they charged extra if its not

location, clean, nice facilities, pool, free breakfast and restaurant in complex