front desk (and no noticable concern about the issue from another staff member) when trying to do laundry in

nice pool excellent food and located close to home and work

gym might is a bit small but manageable.

walking distance from the state farm arena. no parking fee. cheap and clean!!

hotel was absolutely filthy and our license plates were stolen from our car parked in the hotel parking lot

safe, mini fridge, clean bathrooms,direct tv, free wifi, pool, onsite laundry

had originally paid for a honeymoon suit and was supposed to be decorated with rose petals and wine all over

not enough lightning on parking lot

safe, mini fridge, clean bathrooms,direct tv, free wifi, pool, onsite laundry

a whole week of staying there, they wanted to charge extra for our pet, when it says pet friendly on site

had underground parking, wi-fi, restaurant, small pool, and restaurants/shops nearby

location, clean rooms great room service food was really good

the breakfast had almost only mexican things

breakfast not included

staff very nice and polite. room very clean and excellent room service.

the room service from restaurant

restaurant closed saturday at 6 pm, no room service, no assist from reception ordering food

wifi was almost completely dysfunctional

internet was slow and the breakfast buffet was minimal but a lot of great fresh fruit!

the continental breakfast has the best fruit you ll ever have

wifi in the rooms was really bad. signal level is insufficient, constantly disappearing

we asked for non smoking gave us smoking

the bed was nice and comfy the tv worked, the wifi was good

airport shuttle was advertised (reason i selected this hotel), they don t offer transportation until

the pool and great customer service

breakfast was very good staff was friendly

room was great had a view towards the city and the staff was respectfu, and breakfast was included was

the pool was clean and enjoyable

they don t have laundry facilities like washer/dryer to wash your clothes

bungalow was very nice, the staff was excellent, the grounds were very well kept and the food/breakfast was

kitchen without utensils or pots, clean lady came in when we put the sign no disturb , i

love the cleanliness the way they great you it was an amazing place your breakfast was great as

the wifi was down so we couldn t watch tv

clean room, amenities including free laundry, great breakfast.

in the pool wasn't really warm enough for little kids to swim in, maybe it will be in summer

bigger pool towels

top of that the place is very clean the rooms are very spacious beds are very comfy the bbq and pool area are

another the pool was a little dirty good space but it could be a little more clean

great pool, clean place all together, great breakfast, excellent hospitality.

not go for a swim because the swimming pool was dirty

great pool, clean place all together, great breakfast, excellent hospitality.

the staff was friendly and very helpful. ok breakfast was very good

fitness center great, breakfast and facilities excellent.

very good breakfast with a variety of options

the biggest high light was the indoor pool for my kids

full breakfast

breakfast'very disappointed

the construction around the pool.

breakfast was good.

was unlucky because there was a big party witch ended at 03:30 in the morning next to the pool

very clean! breakfast was amazing. staff was friendly

the bedroom and the breakfast

breakfast was good

i liked that the fitness room was very clean with good equipment.

i liked the free breakfast. pool area was nice.

parking, would have preferred covered parking

noisy parking lot with full night lights

swimming pool was nice but the size is too small

the ice machine on our floor did not work and out of 5 washing machines and 4 dryers in the guest laundry room

the laundry room needs attention

laundry service

the pool was a little dirty

was dirty and didn t work properly and the first night we was there we had to complain about kids doing

no quarters for laundry and the dryer needs to be replaced

we got a room in front of the pool

huge swimming pool and clean rooms

my family loves the swimming pool and all nice employees

our parking spot was painted crooked

people out partying by the pool and with noise till 5am also the very little choices you get for

noise the have party at the swimming pool with speakers and too much noise until 4 am , plus the breakfast so

wish the pool was open

lots of music in the room very loud and people drunk in the pool area very late in the night

service so bad, too much noise the have party at the swimming pool with speakers and too much noise until 4 am

the breakfast was very decent, my kids wife and i loved it. wide variety of hot,filling food.

pool hours. lots of kids unaccompanied by adults

and family friendly with a indoor pool

good for couples without kids

i liked the fitness room.

when i stopped by the laundry room, i saw

the place has a laundry

towels in our room, the hall reeked of smoke even though i was in a no smoking room the hall was a smoking

didn t like the smell of the room, it was a smoking room which i didn t ask for but i tolerated it for one

staff location price swimming pool

bad wifi.

most holiday inns have a indoor pool. this one didn t and it was freezing

wifi was somewhat slow/sometimes didn t work, but still good.

close parking

dusty!. pool is not the same as in pictures when you book! the area is good.

improve laundry process

self-operated laundry facility is a good ad-on for long stays

rusty iron and insufficient laundry room.

clean nice staff outdoor pool shuttle to airport

gym facility could have been more spacious

-extra pillows -room change -coins for laundry exc

laundry facilities, no laundry soap in dispenser and none at front office

parking is poor, no refrigerator or microwave

that the pool was closed

front desk staff were very accommodating since i requested early check in , they are the best front desk staff

lock on door wasnt engaging properly had to lift door to make it secure laundry area for guest can use

comfortable beds, good laundry facilities. breakfast was good especially the scrambled eggs.

wish they would of served decaf coffee at breakfast, they only had regular

the staff very friendly and the pool very very clean

the breakfast could last longer.

parking

fact that our stay was too short,because our grandkids really wanted to go swimming with the other kids and

was so nice and helpful friendly, pleased with our stay that my kids don't want to

the pool area. no places to sit outside, benches or relaxing chairs?

fact that our stay was too short,because our grandkids really wanted to go swimming with the other kids and

breakfast ran out fast as well as coffee

the breakfast is very good and the location.

size, price - fully equiped kitchen, proximety to the grocery store and restaraunt

staff was friendly and courteous. breakfast was good..

the upgrades on looks have not been reflected on the breakfast

i went out in the lobby and it was a woman drying her clothes because there is no door on the laundry room and

great breakfast!

the breakfast room was way too small for the number of guests.

the pool was perfect

the breakfast was good

the laundry facility needs to be revamped, its outside.

mistake i selected a smoking room

was limited breakfast & the waffles weren't tasty

then i was given room 210 and that one had cans in the kitchenette and wrappers on the side of the

pillows were lumpy, the wifi didn't work, the parking was limited when it got late and it was like a club scene

location, easy access to highway, good breakfast, clean pool

breakfast was great we were upgraded even better your front desk girls are amazing so nice we love

everything good but 2 adults 2 kids room is small.

some one clean pool

next to highway hot breakfast

pool

i know there was a pool

you have to leave a 100 deposit, small parking lot

the pool

the front desk were very friendly and very helpful at all times, my only one complaint was the parking lot, i

we loved that there was a laundry room in case you needed to do some laundry but didn t see a machine to make

seems like they had a problem with the wifi and it wasn't working.

the bar and pool and the rooms were comfortable

the pool closing at 10pm ( maybe extended since we got spring break/summer and kids wanna stay a little bit late

the spa in the pool area & excellent gym time

indoor pool was clean and water was warm

getting the wifi was tricky. a.c. was hard to fine tune. the breakfast was really sad.

there were multiple entrances and parking

we stayed for two days, and my kids could not use it

he swimming pool was small.

2 bedroom suite with kitchenette was very spacious. like staying in a mini apartment.

breakfast, everything seems to spend to much time on the fire so everything is dry and there is no

good room service great breakfast and so many things to do with the kids and also 2min away from the

good variety at breakfast, friendly staff, nice location, nice pool and bbq area.

it had an indoor pool

the primary problem was that the the swipe lock on the back door from the parking lot was broken

pool was unavailable with this heat it should be open

pool was very kept up. one staff member was very great. seems very secure. if stay again

room was next to pool. that didn't end up being a problem.

but, ,there were also cars that parked in teh parking lot for hours and noone ever got out

my parking was right in front of room

parking is really small

the room was really close to the parking lot.

the parking area was a bit small.

one of the worst location for la copa , it s very dangerous and have random thugs walking the parking lot at

family and i enjoyed the pool

the restaurant & bar staff were extremely friendly and gave great service.

only negative was parking

room service options were not very good

hire staff to work after holidays and to maintain gym equipment in good working order

the room didnt have tv service, wifi didnt work, toilet paper roll was used

see the dirt on the bottom and water looked greasy rooms were crappy for their price never again wifi was slow

parking lot was very well lit and plenty of parking available

my son had a good time at the pool too

wish hotel was a pet free hotel.

the sound of the pool water feature which was close to my room was a bit distracting.

men smoking in the pool area and leaving ashes in the pool so my son wasn't able to swim because of that and

pool was clean

that it was close to restaurants and room had a kitchenette

the pool

i liked the pool, and the area

and they put us away from the big families on the other side of the building where the swimming pool was and we

property is old and a bit shabby but the parking lot was newly paved and the rooms made as clean as possible

the pool was clean and there was enough parking spaces

it had another room that was a kitchen. i really liked it and so did my family.

we enjoyed the mini golf and pool/hot tub area with the kids and had a good evening time at the hotel bar

my kids and ourselves loved the pool area and mini golf area

very clean the breakfast my kids loved the chocolate chip cookies

the kids loved the golf area

spacious room, having a kitchen was nice! slept like babies

price and room size, clean and comfortable, stores not far from location, pool clean and comfortable too

the good service, the breakfast, facilities, parking.

wifi pillows were bad bedroom was clean although they were some spiderweb on the top

clean, location, parking, fitness center and breakfest. great place

great location! my kids loved the pool so much. breakfast was a great added bonus.

the staff was very friendly, and the breakfast was great.

hotel specifically for the pool and when i was checking in and hotel was already booked i was informed the pool

pool was under construction.

bed was comfortable and breakfast had too many people eating so just glad had coffee in the room

everything's good breakfast and everything

the wifi was terrific

too many kids in the pool we just wanted to relax in it

week in a row, my gf and i had a great time by the pool and enjoyed having a restaurant and bar within walking

loved the gym too.

the room was spacious and clean beautiful pool and view

wish the pool had a way of heating the water up but other than that it was very nice!

i didn't have the breakfast, but the limited complimentary options kinda sucked.

indoor pool, friendly staff, very clean, has a nice lounge with bar and family games to play

had complimentary breakfast that included eggs, sausage links, waffles, and many other things

pool was freezing cold and no hot tub, hotel is suppose to be on the nicer side and that was very

parking was great, not alot of vehicles

very clean room and pool

there was a fight in parking lot and they wouldn't do

the pool was locked and dirty

everything was great. especially the swimming pool area.

best part of our stay was the breakfast and beer tap

breakfast was amazing! front desk woman was super sweet and accommodating!

it was hard to connect to the wifi

i like that they are pet friendly and have a nice small breakfast at no charge

the location, the room and also pool.

breakfast ok

i asked for extra towels and didn't get any and the pool site was very messy

nice pool, quick check in and comfy bed!

employees rooms breakfast helpful just a very good experience

it was exceptionally clean, the breakfast was hot and the staff was friendly.

no laundry on site

even with some families with kids it was relaxing

i liked parking on same level as my room

loved the shuttle bus and the grounds

it was difficult getting room service upon request during business hours

the pool was closed and is under construction

breakfast pretty good, location is okay if you're here for shopping .

breakfast is good

location and pool, family oriented and complimentary breakfast

i believe they recently added a spa area with massage, we weren't able to use it because we had no time left

no coins available to operate laundry facilities no kleenex or drinking cups

they gave me the room in front of the laundry and they were super loud all night.

hotel was clean. easy to get to. laundry room.

available great laundry facility great air conditioning staff helpful within the limitations placed on them

there was no fridge, microwave or coffee maker in room and the outdoor pool was really cold.

limited laundry hours

it was also dirty and according to them non smoking and reeked of cigarettes

breakfast .no eggs and fruit except for bananas

no breakfast ac need to be upgraded to digital cuz it wasnt as cold

pool/jacuzzi barbecue area and location, staff

had a laundry facility

great location. awesome staff. has laundry on site.

also, laundry room out of service for our whole stay

i finally knocked on the laundry door

really didnt like when other guests were canon ball jumping in the pool & using huge floaties & toys

old property. rooms need updating. and laundry needs more towels. wi-fi is lack luster.

the kitchen and room were great

the location is great, rooms are spacious and pet friendly

it was non-smoking but smelled horrible

a non smoking room and put my family in a smoking room

their parking is awful, one way lane that would get blocked by the crowd hanging out at the shopping

i was only allowed one free breakfast (via coupon) even though it was advertised as included

good location/secure parking/nice restaurant

i liked the fact there was a restaurant, pool, and breakfast included

pet friendly good breakfast

would have like to not been next to the laundry area for customers

i didnt like that the pool wasnt very clean. there was a lot of debris inside the water.

the pool was great, the room was very spacious & the beds were soft.

pool not heated for this time of year

the pool area is big enough for multiple families to enjoy

the pool was dirty

booked because it had a pool and the price was right,however the pool was green and had grass was just not what

swimming pool n it being close to my meeting place

not enough parking

gave us a smoking room and we booked a non smoking, staff wanted to charge extra to change

new hotel, very clean and a decent hot breakfast included in price

loved that they had a shuttle to the airport

this property is well maintained and the morning breakfast buffet is really delicious.

parking and close to the boarder

hospitality, clean rooms great breakfast

the breakfast food selection. they should fire the kitchen manager.

its clean, great for family. pool was clean. rooms were comfertable.

the room have tile instead of carpet . parking lot is safe.

excellent and delicious breakfast that is included

room service was good

bedsheets and towels were clean but the room smelled like wet laundry

the lobby was nice looking. the parking lot was good.

internet was a problem the cable sucks an the day we checked out to get the pet deposit back the front seat lady

breakfast was amazing

drapes wouldn t close to block the bright spot light in the parking lot that shined straight into our room on

wifi didn't seem to work. not enough ice machines around

employees were very polite and eager to help and breakfast was awesome.

the breakfast was good and the pet charge was very reasonable. the room was comfy enough.

just the pool very clean

price, location, excellent taco breakfast

breakfast was very good. just add instant coffee to make it oneself

the breakfast wasnt good, we only got two pieces of bread and coffee..

the location was great, near to reynosa mall, the breakfast was great

location. the breakfast chips...!!

now their are just on the floor, first day they only left half of toilet paper and no extra one, breakfast area

breakfast and cleanness overall

good hotel. great value for you money. fairly good complimentary breakfast.

the gym was a lil bit less than i expected

ac was not working correctly, the doorknob was loose, phone didn't work so we couldn't order any room service

our sheets on the next day of our stay when i asked her, with the best attitude, thank you jenny, breakfast was

not use the pool or hot tub

complimentary breakfast would've been excellent

didn't try breakfast

the breakfast every morning, it was delicious

since the listings indicated that there was an airport shuttle available i went along with the reservation

i liked that my car was in a safe place because the parking lot is gated

breakfast was good and great selection

sure if there was a laundry room but would have been nice to know for our wet pool clothes love that check out

you need a huge sign w/ large letters in the pool/hot tub area no glass allowed etc

very clean. staff friendly. good breakfast

tv did not work, bed sheets did not feel clean. wifi was not working. no hot breakfast

the pool was out of service

kids enjoyed it

good breakfast friendly front desk

the breakfast was very good.

facility was sanitized and they had a breakfast to go bag the pool was open and the gym was open

the pool is great and we love being in the area

informed about meal times, pool, laundry nor cable

we didn't have breakfast here

friendly staff, pool is great, nice gym, and can t say enough about the breakfast

mexican breakfast wasn t served everyday

problem i had was the room above us was so noise with kids running and jumping after 11 pm and i couldn't sleep

the pool

pool looked very clean

pool water was cold but weather wasn't warm either that's why the pool water was cold.

very good overall. didnt use the wifi but staf was great and service as well

weird people watching at the pool (truck drivers)

gym was a good size

out friday night it seemed like our neighbors were having a party until 2am and they seemed like kids

not enough breakfast options.

everything from the room, the gym to the indoor pool!

was good kids actually ate eggs tasted good

wifi

good location, adequate parking, and breakfast served.

the pool is beautiful nice and clean.

wifi kept booting u out every 3 minutes

place and they are pet friendly

our room was in an adjacent building, where we had to walk to get breakfast and use the pool and laundry service

was a small patch of grass by the door about 12x5 ft and the garbage for cleaning up after your pet was incredibly

kitchen staff at breakfast

they shared a parking lot

staff, gym, rooms, swimming area, complimentary breakfast

pool chemical container was in pool area at childrens reach

extended to six total, room is extra large, great bed, and bathroom,, it was cold so did not used pool but it

the spa tub in the room was really nice.

bed was nice liked the spa tub

we also loved the pool

i booked for 5 we got 2 pool towels only

big swimming pool and breakfast available

the parking area had so many hugh trucks cramping the vehicle parking spot.

i liked the swimming pool

had a crew of tree trimming company, staying made parking super hard when you drive a big

lounge bartender was very rude

24 hour fitness good starting point if need some exercise in the area

the breakfast was amazing

there was plenty parking spaces

2 mineral waters & a mixed drink & the bill was $31 - at 1:35 am we heard a loud group in the parking lot who

we had to have early check in they made sure our room was ready for when he got out of surgery

wasn t any water available unless you got a cup from the coffee station and went down to the gym entrance and

not enough choice for breakfast

very clean and new. the breakfast was really good, and staff was nice.

breakfast was good and all was organized at the time of breakfast was served

laundry facilities and fridge and microwave in room

nice rooms spacious and loved the full kitchen, great location to restaurants walking

didn't check out pool area overall first time staying there everything was good except the breakfast could have

the breakfast was fresh and delicious and they serve till 10am which is awesome

the pool and the rooms spacious

the gym needs attention

staff was very friendly. breakfast was great

swimming pool was not opened that was the whole reason i got this reservation ?

pet friendly

in room above us either had bricks for feet or it could of been kids running around the room

guest laundry out of order

we had to go way to the otherside to do laundry, so i felt i needed to stay

pool was closed due to the covid-19

bed was comfy and desk was helpful. breakfast was standard hotel food.

breakfast is simple but good

had to go to spin and dry laundry mat down the street

it does have laundry room

the choice was so, so for long stay, but i has lucky because of the lady from the kitchen - with her welcome

so clean, rooms are big and pool is small but still nice

breakfast was wonderful

everything was great, just the breakfast issue

clean, well lit, good parking.

more variety of breakfast maybe

was enough parking

no room service had to ask for more towels

good breakfast, nice exercise room, laundry room on property

they have laundry parking was easy

no but breakfast could have more of a selection.

the bed and pillows were great nice pool great breakfast

pool needs a roof this texas heat is no joke..

pool was closed

loud kids running on top floor

pool was working and parking was very clean

convenient location, property well kept. clean pool and the staff very friendly.

pool was working and parking was very clean

the laundry facility had machines that do not work properly

the pool was clean

i reserved a room with a walk-in shower and a non-smoking room but the bed sheets had cigarette burns on it

every time the neighbors went out to smoke, the smell of what they were smoking came in thru the ac and lingered

people partying late at night outside, remote was broke, pool was dirty

was a cat in my room my phone didn t work i told 2 different staff members never got change wifi didn t work

parking lot was dirty and seemed unkempt

parking was ok

parking and excellent programming on tv plus close by fast food restaurants

plenty of parking and close to a few fast food places

overall awesome hotel for the family , great location , pool was amazing

parking was off

the full kitchen is great especially if your staying for a few days

not have breakfast due to very early leave but they were very accommodating with early check in that was very

wifi was not so spotty

lots of parking, right off the freeway and very cose to several places to eat, shop and even the theatre

breakfast was amazing

people hanging out in the parking lot all night -lots of noise

hotel itself, room, staff, breakfast

parking lot. needs more light.

laundry room was like a sauna!

the hotel was very nice and clean, breakfast was great and a lot better than what's served in other hotels and

happy first room was hot ac didnt work then i wasn't told pool would be rented privately took my kids to get

pool needs a little attention

swimming pool needed upkeep. unable to swim because of its appearance.