laundry facility expensive and in parking garage

requested 2 additional towels, they only gave me one stating that it was too early to do laundry

pswd i asked about nearby restaurants - he responded google it you had to go outside for ice or laundry and yes

laundry is located outdoors in back of building; and i think i saw the ice machine next to the

also, the wifi worked with the phone but didn't work right with my laptop

i had called for laundry bags and they never brought them to me

would be great if you had a laundry facility and a continental breakfast within the hotel premises

gym facilities, heated pool, secure car parking and waking to views of the pacific ocean

would have been nice to have access to a microwave, and it was a real bummer that the gym was closed

so no pool/hot tub/room service

the convenience of the laundry room was a bonus

laundry was upto 9.00pm and opens only at 6am

laundry facilities were useful

the laundry facilities also had a line and perhaps they could consider more than one set of machines

i liked the quiet atmosphere, convenient location, and the free breakfast

coin laundry and comfortable clean rooms are pluses

staff was very friendly and the shuttle to the airport was great!

like do you have wifi

super comfy beds, spacious for 4, located 5 mins from airport, free airport shuttle.

beds, nice to have a slide out desk/table and quality products in the shower, great to have gym

some improvement shown short term, laundry facility lacks equipment that does service well, a drop leaf folding

free laundry room, breakfast and lovely pool area

breakfast was included. laundry service available. pool area

doing laundry for free and having good breakfast.

refrigerator, dishwasher, two separate bedrooms each with own bathroom; there s also laundry facility in the

good bathroom, laundry on site

very very cute, laundry service machines

guest laundry is rather expensive at usd 5 each for washing and drying.

laundry would be useful

i also saw a laundry facilities available

quiet, nice laundry facilities

good free breakfast with plenty of choices on site laundry facilities free internet and use of printer on foyer

elevator ice machine laundry and store room

pet friendly continental breakfast

breakfast was excellent and staff was great

it was clean and it had a laundry facility. you were able to access netflix from their tv

had to walk across the main hotel building to eat breakfast, do laundry & use the fitness center

there is a nice gym and laundry room

like that it has a mini grocery, a coin laundry,, a gym

laundry, out of work.

laundry on site and friendly staff

laundry is just two washing machine and one dryer

they had a facility to do laundry, i needed that.

t like, the only thing i can think of is once the front office didn t have quarters for the laundry

this location with heated pool, laundry, close to airport with shuttle

room was next to the laundry room and it was very loud

close to airport & onsite laundry. the room had two bathrooms & two tv. great service 7 staff.

also i wish each floor had laundry service

unclean. no room service. noise.

wifi was broken

ice machine was broken, no laundry , no pool or spa

everything, i would add more breakfast toppings

breakfast could be better..

very broad and quiet in addition to some simple nearby extras you may want to have like a tiny gym room or a

the gym was closed

clean has laundry, also the jacuzzi was amazing

use of laundry facilities and the spa/hot tub were well needed and much appreciated

the facility was clean and well kept and i was given a late check out.

the gym and the jacuzzi

we would appreciate to be noticed to the whirl pool and hot breakfast not available due to covid

the laundry room was much appreciated

guests can also enjoy various amenities, including an on-site gym, a laundry room, a hot tub, and a pool

guests can also enjoy various amenities, including an on-site gym, a laundry room, a hot tub, and a pool

had a guest laundry

more laundry facilities would be helpful. washers and dryers busy

first room was located under a laundry room so noise all night with some sort of fan starting and stopping

30am by lot of noise from the laundry room to the point that the two kids could not sleep

the bar was comfortable & convenient

new gym a

pet fee not included in the booking price extra payment for parking some electrical outlets not

stay away from the laundry

cost of doing one small load of laundry was quie expensive

laundry really expensive to do on site

the parking isn't that bad they will find you a spot, the staff is helpful and friendly, the laundry room for

cost of laundry

room was next to laundry. vent in bathroom leaked, no one resolved it.

clean, comfortable and roomy. the breakfast and coffee was very good

the delicious warm breakfast provided a lovely start to a long day of flight

at breakfast, the coffee and waffles were good

good breakfast, comfy beds, all needs met

had to pay for laundry and the dryer doesn t dry some of the clothes even after 45 minutes

staff were friendly and laundry onsite

i also liked that they had laundry services although i didn't have the chance to

great to have a laundry, and at a good cost

excellent and helpful reception staff. swimming pool. laundry facilities.

because of the coronavirus, they had to shut down the gym and laundry rooms

the laundry room needs a change machine or to be able to use card

their laundry fee is good too.

free parking, breakfast included, laundry room available, secure

kind of staff and they have somewhere you can do your laundry

and the laundry room was definitely a plus for my family

the location of the laundry room.

fact it had free wifi, a swimming pool, breakfast each morning & laundry facilities

laundry room was very dirty

laundry mat was dirty

had to order food through front desk they didnt give order to kitchen so had to wait repeatedly

pool had a really strong smell of chlorine

the pool was kept clean and staff was always close to help, the gym was nice and convenient

pool was loaded with kids ,need more adult time til like 9-minight

we were a party of 10 with kids and 3 rooms and had more space the

unfortunately the laundry facilities were in-op . may not matter to most people.

pool, laundry facilities, location

our room was located near laundry room

free laundry. adequate size rooms

very clean, heated pool and hot tub, plus an exercise room & laundry facility for guests.

laundry for guests per floor! fitness facilities and overall room

no laundry bag aswell

it has a really nice laundry room and business center

breakfast was very good

group of kids came in for breakfast at 6am when we arrived as our plane was delayed significantly

convenience, very clean and comfortable hotel, reasonable room service prices and quality

good gym

the room service, internet and the view of the airport is amazing

the hotel has great food and offers room service

we started off with cocktails at the bar and enjoyed chatting with our bartenders and watching the basketball

additionally, there was coin operated laundry, bit no way to get change

were given the room across from the laundry room

they didn t have any quarters for the laundry.

i like the self-service laundry for my business trip

laundry room only had 2-washers/2-dryers

the room was a non smoking room. but it strongly smelled of cigarettes.

breakfast buffet would have been nice

microwave, refrigerator, king sized bed, free uber to airport, free wifi, price of stay, parking,

wifi was not good

breakfast is pretty sad. i wouldn't even call it breakfast...maybe snacks.

great to do a load of laundry. the place was clean and quiet.

the room was big and comfortable. laundry service in place. very good and rich breakfast.

laundry service is spectacular

great breakfast and laundry facility

accommodations, beds, kichenette, laundry availability

laundry inside the hotel helps us during our stay

good laundry

outdated, no room service, no bar, gym is small.

you can also print your boarding pass, and there is a gym

the breakfast is also great

was free last year when i stayed here, and laundry too

value for room$ very comfy beds, clean room, indoor heated pool, excellent restaurant beautiful waterfront

also got a complementary late check out

we very much appreciated the late check out and that the property is within walking distance to a few restaurants

having an indoor pool, the water were pretty cold and our kids did not enjoy staying in it much

much to my surprise the attendant said they had no clean laundry in stock and would fulfill the linen request

loved that a gym and laundry mat was available

laundry mat on site which was great

great staff! they have a laundry room, 2 rooms for gym (1 cardio and the other weights)

bed is comfortable, laundry was

would just ask if they could offer better brands of laundry detergent supplies for there guests to buy

paid laundry, plumber woke up us at 7 am to check water temperature in the room

laundry was 3$ per wash which is too expensive

laundry piled in hall

there was a guest laundry

and maintenance team, extreme cleanliness in rooms and overall facilities (from gym, pool, laundry)

the location was so helpful to the airport, the facilities were excellent - loved the guest laundry

king studio was well equipped with a great kitchenette

large room with kitchen area and nice bathroom

gym could have some more equipment

couldn't access wifi. only had decaffeinated coffee in the room.

friendly staff, free parking

parking was a little difficult, spaces were small. reception was not that friendly

it's beautiful just like the two staff that met me on arrival and their seriously super cute kids

parking and the construction going on at the gas station. that was really the bummer!!

stay the room was comfortable and clean, with access to a laundry which was very convenient

liked the kitchenette in the rooms with everything you need to prepare a meal and the laundry

there was a warm indoor pool and there were laundry facilities on-site

coin laundry machine, soap sold at deskfront

very clean friendly service clean gym

in quarters to do one load of laundry (6th floor) but if you want to buy detergent it is for purchase in the

to airport shuttle service clean nice front lobby all amenities laundry pool fitness room walk to stores and

the room was clean, very nice bathroom, sufficient lighting and free wifi access

shuttle to airport

clean, modern, comfy beds, pool and games for kids

allowed us to have early check in which was exactly what we needed after the 14 hour flight home from singapore

this trip the front desk staff was sooo helpful and the bar staff did a great job

gym was not as well-equipped as you could expect from this large and high-quality hotel

pool was a little too warm, and it would have been nice if there were some things for kids to use when at the

comfortable room and nice bathroom, good breakfast. pet friendly with grass to walk the dog.

we used the laundry room, but the washer/dryer were $2

did struggle much with the laundry facilities as i stayed for a week

i believe my room may have been above the laundry room

last name and room number), + transparent refrigerator, + handy phone (reception / room service / laundry -

ice, laundry, our room had an empty nice mini fridge i put my drinks in

the laundry facilities was a bonus for us

location, close to a regional park with nice hiking trails, separate bedrooms, laundry on site

were cold, heater works badly, wifi did not work in my room, walking around felt like from horror

room and well equipped: a fridge, iron and iron board, tv, coffee machine, wifi, bath, very spacious room and

we had one of the end rooms and so wifi was almost non-existent (used my phone wifi)

i use the laundry room, i think the laundry is a little bit expensive.

it was very convenient to have an in-house laundry available for our use

clean, good water pressure in shower, thick towels, good breakfast with hot & cold options, gym, and great

shuttle was on time

comp breakfast and we got an early check in and shuttle to

i needed laundry room, got that done

nothing. despite advertising bars restaurant and pool etc there was not even a laundry

the fridge didn't have a freezer, laundry was only located on 1 floor which was the 4th floor

rooms great view on the bay nice restaurant area with a lively atmosphere hotel also has a guest laundry

no pool no laundry service

room was next to the busy laundry room

room next to laundry room can prevent you from sleeping at night; try to avoid

flexible management as we first had a room next to the hotel's laundry

they had laundry on site, breakfast in the morning and were only a couple miles from the airport

minimum parking stalls available and limited seating in the breakfast room.

they also had a pair of washers and dryers to do last second laundry

hotel had just about everything you would need including laundry room and gym but maybe a swimming pool

laundry service on site as well as a computer station with printer

laundry facilities

staff very pleasant & helpful great breakfast will store bags able to do laundry

big rooms. the wifi is free and fast.

time there were a couple of conferences with lots of kids who were over zealous at times

kids took over the pool splashing like crazy and well

free shuttle to airport

wifi was kind of back and forth, sometimes it worked sometimes it didn't

operated laundry issues

aircon is not functioning properly room is really hot. self-laundry facility not functioning.

in the same area is a washer and dryer for laundry needs

gym was great , laundry facilities were good

very nice laundry facility and fitness room

there is no self service laundry machine and dryers.

no laundry service available! always reason for not providing service!air

no breakfast wifi was tricky to connect overall good expirience

free shuttle bus to sfo airport every 15-30 mins, so can take train to the city

restaurant and sports bar for meals

room service was prompt

by the water, ease of airport shuttle frequency, view of the bay

shuttle service to airport, great bar and restaurant staff, especially michael and jesus

room service charges were over the moon and food quality was poor

my room service attendant was fantastic!! friendly and accommodating!! thx

nice to have laundry available but it was almost $5 per wash and dry

laundry facilities if needed

hotel because it had free airport shuttles every half hour to and from sfo, my son wanted to a gym, and it was

t like the pillows, and the gym and pool were closed which was a bummer

free buffet breakfast, the best! excellent room service

is no coin operated laundry ( i think there isn't one)

only upon request, no laundry during weekend days, ac ground standing unit, parking with charges, closest services

no self serve laundry facilities

should consider having laundry

basic necessities which you would normally expect, toothbrush, toothpaste, shampoo, conditioners, laundry bags

one a small note, there isn't laundry service which is a bit inconvenient

the spa is lovely

wifi kept dropping out.

terrible wifi, many things closed

we ordered room service and that was fun for the kids

of yes and parking was complimentary too

gym is a shoebox with only two machines and the one treadmill clanged so loudly it was hard to

great room! great location. right on the beach... pool..we ll be back

we were on the parking lot side of the building and our 'view' was the entry to the lobby, not the santa cruz

did not like to use the outdoor pool and jacuzzi because of the wind and cold weather

location- ocean right in front. easy access to walking/ biking parking for guests

available wifi

we had the correct location because the address matched, but the name on the sign as well as all parking spaces

wifi wasn't working.

the wifi was out, but we didn't really need it so that was okay

we also used the hotel laundry machines which are clean with change available at reception to use the machines

the guest laundry situation was not the clearest and there was inconsistencies between staff.

the laundry machines were not working

noise level in the am, was near laundry area.

the front desk staff was extremely accommodating and i was even able to do my laundry.

guest services - laundry - business center are excellent !!

rooms, super comfy beds, plenty of parking, laundry facilities as well as a fridge and kettle

elevator not working/laundry facilities not working had to ask for towels in gym!!!!

laundry facility broken elevator broken

there was a shuttle, laundry and a hot tub for sore muscles

the owners accommodated an early check in, and baggage storage after we checked out, along with public transport

wifi kept dropping out which was annoying.

impossible to connect to wifi

there was a kitchen and a laundry room available

nothing to cook on the kitchen , you need your own stuff

changed wifi password on us when we lost an uber and had to re order

the kitchen needs cleaning and refurbishing

felt v safe once inside. quiet. room itself was clean. wifi was great !

location for what i needed, room was well designed and laundry was very inexpensive

the parking lot is small under the building due to the pole

tight parking

wifi and carpets

the parking was tight to say the least, but manageable

the rooms were clean and tidy and there was ice and vending machine and laundry facilities on site

laundry room available for guests

helpfulness of the staff. good laundry. nice and clean.

accessibility, having an ironing box and laundry

free safe parking , excellent location and laundry facility

it was convenient and i like the fridge and microwave and accessible for laundry on premises.

the staff , the convenience of having a laundry room and not having to share a bathroom!

of laundry facilities, ice machine, vending, etc

is friendly, laundry is accessible and easy to use, the whole property is very clean, bed is comfortable and

i tried to make laundry all day but the machines are used by the cleaning lady until 8 pm and than they all my