laundry service promised same day but wasn t done after second day when we were leaving

didnt provide laundry breakfast didn't provide eggs

plenty of safe parking

calling room service ~10pm there doesn't seem to be any service in the hotel -> 'get it yourself in bar

were comfortable, restaurants good, easy parking, location perfect for everything northampton has to offer

the older asian woman who manages the breakfast bar has been there since my last visit in 2021 and she is so

i luckily brought my own for the kids

gym is tiny & couldn t get the tv to work, b ut the ones attached to the machines seemed to work

the free breakfast was delicious and we love webs yarn which is in ealking distance

noisey room over the pool

great laundry facilities, clean. room was airy and good use of space.

we found an empty beer bottle under the bed the staff was sitting around smoking outside the laundry room which

possibly from pipes in laundry below room

didn’t allow early check in- person who answered was rude

good parking etc

location (2nd floor) did have some added noises since it was close to an ice machine, the guest laundry room,

asked for a late check out, but that wasn't communicated to the staff the next day, so they came knocking on

the breakfast was good. the hotel was very quiet. plenty of parking.

microwave was nice fireplace at reception /breakfast area was great gym and

signing in to wifi everyday. android sign in was near impossible.

laundry didn't work

we arrived ( late afternoon) there were piles of dirty laundry in the hall outside a number of rooms

the dryer didn t work well so i had to spend hours drying laundry.

the very rusty door in the pool room. t

more fruit and healthy breakfast options...

staff was very nice and breakfast was amazing

to keep our travel schedule we needed to leave before breakfast but made an exception in this case

room 11 is a gorgeous suite with a full kitchen and views of the falls

the kitchen was so well equipped

all kinds of pasty, an oatmeal bar and hot eggs, bacon, sausage and biscuits

laundry is two dollars and fifty cents to wash and one dollar to dry but requires coins which can

the dryer in the laundry room didn't work

is incompetent, covid dirty laundry left in the hallways overnight houskeeping forgot about it and left

laundry machines came in very handy also

very clean. pool was nice. having laundry facilities came in handy.

large room with a small kitchen and work area

it was nice having a pool and breakfast available

convenient parking

kids loved the pool

there isn't bar or restaurant to dine in, breakfast is limited

laundry facilities were available, which for me traveling over a week was helpful

swimming pool, jacuzzi included, laundry available

there was the everpresent smell of natural gas coming from the laundry facilities

nice that there were laundry machines on site

smell in room kids in pool, screaming and jumping in, diving using hot tub ( which is against rules and rough

instead the lounge bar lacked atmosphere

room was comfortable. had a refrigerator and coffee maker. room was spacious. free parking.

pool and gym a plus

the indoor pool was too cold to swim in for me, anyway. i enjoyed the hot tub.

good gym facilities and good location for visiting amherst and umass campus

also disappointed that the spa and library were closed due to covid

library had a fireplace lined with the most amazing old books

the bar is great with a lovely outdoor seating area, and the restaurant food is delicious

lovely place with cozy rooms, nice bar, very nice common room with fireplace going

the bar delivered into the library so we were able to read in comfort

the pool is small, but it is indoor and heated

the pool was small.

experience, parking, and breakfast was good

hotel is quiet, convenient location, staff very friendly, and the breakfast is excellent

breakfast was good.

i enjoyed the pool, and the laundry room was convenient.

i also liked the laundry facility near the pool so we didn t have to leave our wet clothes in the rooms

come clean the room while we were out and the pool was closed and no change machine by or in the laundry

the on-site laundry is very convenient for me

nice, had a laundry on site which i used

our room 222 abuts the laundry room. noisy door and vending machine after midnight.

miss daily cleaning-picking up of garbage and laundry

great staff, wonderful room and very good breakfast.

parking lot had no directions for leaving and getting back to the main road, so we did it wrong

the breakfast was great. there was a wide variety to choose from.

smell of chlorine from pool too strong,, no smoking facilities, laundry only on 1 flr..

no vending machines and no quarters for the laundry room.

put in the back of the building wasn't able to sleep all night because they were doing the hotel laundry right

i appreciate that it s pet friendly

put wine glasses in the kitchen!

great laundry facilities

i needed a pet friendly hotel because i have a dog

breakfast ended too early. most hotels are 10 not 9 am.

had dents an the over head light was crack an pulled all the way out just wasn t happy my kids an i cleaned

excellent room. fine breakfast. close to dining choices.

charges for laundry weren't clear to me and i ended up getting charged wayyyyyyyyyyy more than i thought i

laundry facilities, free coffee, free breakfast!

also the gym was locked by appt only and even though it was empty that same staff member refused us entry or

breakfast could have been better but not a big deal

breakfast was amazing

i ran out, then had to take all my clothes to the laundry mat

by the gym and laundry rooms.... interrupted sleep

tv didn t work, there was no wifi

breakfast was fine. parking and access convenient

the breakfast was good i thought everything was satisfactory

no laundry

a/c. wifi. size was good for 1-2 people. cheap and accessible.

better wifi

there was flooring and no carpeting or area rug around the bed so very loud and echoes when walking or whenever

could have my pet with no additional fee

glad to have a laundry room

on-site & clean, do-it-yourself laundry is a plus

i was also expecting more of a kitchen than just a microwave and stove top

the pool and pool area was clean and in order

nothing was open , as in pool and gym

free breakfast,laundry on premises

great pool

many people outside in the parking lot, obviously not guests

very nice breakfast in the morning, easy checkout

walls are thin so we could hear people in the hallways, cars in the parking lot, noise from the highway

in clean sheets and she said that the sheets were from an outside company but i walked by the laundry room on

i like this hotel. it's a very nice place and the breakfast is very good

location, that they served breakfast, and that they had a pool

free parking

the room was clean and the breakfast was ud83dudc4d

the hotel or came back every staff member stopped to say hello- wether it be a grounds keeper- laundry person-

staff was helpful as they provided me with toothbrush, shaving cream and detergent for laundry

room next to laundry

i didn't expect to have to pay for parking

inside pool.

wasn t as clean as i d like breakfast food wasn t good pancake machine was broken laundry facilities were

room but we got the room next to the ice machine and washing machine and someone was doing their laundry until

clean, good customer service, great breakfast.

pool closing at 9

great staff. clean everywhere. pool fridge microwave :)

this is a relatively new hotel, they still haven't completed the laundry room

pool was perfect for what i was looking for as was the room

i used the gym and the elliptical worked well

breakfast food selection

the wifi was missing since their computers were down.

the location was perfect. clean room. the pool!!!! laundry room, great breakfast.

the pool is tiny

fix the gym. the heavier dumbells don't come in pairs and some of the treadmills are broken

was such a great time everything looked brand new the bar and the bistro was amazing the room was extra

good location. very clean rooms. welcoming lobby. nice pool. very nice staff.

breakfast was really good. comfortable bed, clean room & bathroom. easy check-in & checkout.

breakfast and coffee was good and staff was very pleasant

breakfast was kind a of sparse, there was basically just donuts and bagels to eat, i like to have a

that i could bring my dog and the pet charge was reasonable.

parking

free laundry and a lending library for games or appliances you might need

laundry that worked properly

free laundry open 24/7

needed to do laundry, but dryers were not functioning well.

laundry didn't work and messed up my day.

laundry facilities on premises

clean pleasant room pool was very well kept

pool was not open and just toast and a coffee for breakfast

i stay before the summer so i don't get to use the pool, but they have a pool

not enough towels and when we asked for more, they gave us one pool towel

good parking, great laundry

a laundry machine for guest use (not free), the staff was helpful, the included breakfast was nice,

hotel was well maintained. had a nice pool too. liked the laundry.

laundry not available, soda machines and ice machines on 3rg floor. not convenient

on-site laundry was a great convenience

staff, coffee maker, fridge, fitness room, laundry, clean rooms and affordable

was provided with air freshener when i complained about smell, cos i mistakenly booked a smoking

the room was perfect, they have a fridge, microwave, free wifi, the whole room was clean

free parking

entrance parking lot gives the impression of a flea-bag place, but the rooms were very good

good variety considering pandemic, close to amtrak/bus station dunkin donuts right next door, laundry on site

laundry facility on site

the bonus for us was the coin operated guest laundry which made travelling easier

they only had $3 worth of coins at the front desk so we couldn t let the kids do arcade or laundry

all the towels were rather small and very thin perhaps this reduces the laundry burden and helps the environment

no laundry room.

staff were exceptional, we were given a room on a higher floor so the kids could have a good view

the pool open

service not up to previous msrriott service - room service

one of the best gym/pool/hot tubs i've had in a hotel

nice room on the club floor. nice pool and gym. very helpful staff

not stay for breakfast, but must tell you concierge staff was fabuous - helpful, kind, attentive and so friendly

pool area was freezing due to outside door being left propped open by staff

great king bed. sauna was a nice addition to the pool/gym area.

for parking in there own garage, also there was some sort of conference with kids so the place was packed, i

the breakfast is fine

inn is very conveniently located, the bar is very friendly

the bed was very comfortable and most of all the breakfast was awesome

breakfast was yummy, nice selection of food

continental breakfast at 7:00 was very small, but we could not stay for full breakfast service at 8:00 am

on this trip, i needed laundry service, which they do not have.

corner room next to laundry too loud

that we where next to the laundry shoot and you can here it early in the morning.

in addition, the hotel has a public laundry room, you can buy laundry powder at the front desk

there was a laundry center, fitness center and pool

hotel has no laundry room, no gym, very dirty floors, old mattresses with urine stains, no dining room or

parking was a little tight and wasn t able to get the continental breakfast

a lot of parking space

wifi was great

in the lobby they offered continental breakfast

it was nice having a full size table for meals and kids homework, too

should have some paper towels or hand towels in the kitchen

spacious downstairs with a large dining table, couch, and kitchen

my wife paused, my kids slowly laughed and asked,

all the cars zooming in and out of the parking area made us nervous about our cars potentially getting hit

brightness comfortable access to things like computer gym laundry breakfast quit no

travelled with kids so having an extra seat would have been nice

the pool was very small

brightness comfortable access to things like computer gym laundry breakfast quit no

luckily we have kids so i was able to wipe a lot with baby wipes

laundry facilities weren t utilizable

laundry room came in handy

easy to access from i91. good bar restaurant next door

room cleanliness and the beds were comfortable. the children enjoyed the pool and gym.

i had to pay $25 just in case i used room service after already paying for the room in advance and you had my