comfortable bed, clean room, room service. gym and sauna.

was not able to order room service on the website from the qr code

breakfast was great

breakfast was excellent though there s a language barrier preventing us from communicating well

the pork meat served with for breakfast

room service never pick dishes

price$$$ was good, customer service from all the staff was excellent, free breakfast excellent, room service

restaurant/room service is good, and the bed was super comfortable

very good the breakfast

the pet fee was overly expensive.

breakfast and was not good at all

pet friendly, wonderful staff and great views.

breakfast is good. i regret restaurant did not serve dinner. there are no restaurants close by.

facility was old, sheets had holes, breakfast was not very good

the breakfast was very simple, the room had little light, the last one had no room service.

to park, was denied first at the security guys, and was told to continue to find our parking, that ment a lot

pillows are comfortable, the city view is fantastic, the staff are very helpful and considerate, breakfast was

ordered laundry of shirts got them folded back not ironed!

bed, tv size, gym.

rooms too little. i expected more space. mini bar will be nice

wifi slow down often

gym equipped friendly staff clean

to the hotel was through the unstaffed parking structure which is dark and just gives off a bad vibe knowing

spacious cleanliness supportive staff good parking and checking at comfortable time

breakfast is delicious

the service at breakfast was very professional and friendly

the wall around the spa had humidity issues

noisy a/c, in my case confused laundry service, the hotel's surroundings do not invite for a stroll outside

the facilities are very modern, there is a great pool on the (covered) rooftop, a good gym

as we are from a glass company, the glass on the pool needs maintenance.

everything was good, clean and nice people. top floor has pool and gym.

great gym and pool facilities

we only had breakfast at the hotel which was good but the coffee not so good

breakfast was very good ud83dudc4d

we only had breakfast at the hotel

although a small bar of soap was provided in the bathroom, i could not find any shampoo

breakfast and dinner are excellent good, and it's not a noisy hotel despite its closeness to

receptionist was very nice, very helpful.( forgot to ask her name) free laundry.

- very poor gym with broken machines, hence

this one are layers, they claim to bring you a private apartment with kitchen and everything, but they not,

location, central ac, staff was kind, the kitchenette with mini fridge, wifi

as i am traveling with my kids, i cook for them as they have facilities to cook

gym room is on construction

expensive for what it really was and very poor room service menu

amazing room, very clean! very happy with the location! big plus for a free wifi in the room.

gym upstairs, breakfast is great

room service available , room decoration could improve

comfortable bed, loved the kitchen amenities, high standards of hygiene and cleanliness, wifi worked perfectly

spa temperature should be hotter. seemed like 98f degrees. prefer 102f.

it was close to all my activities, clean and with parking

excellent restaurant - breakfast: a wide variety of entres offered for 3 hours daily

small gym

the room was clean but if you have luggage, you will have a difficult time as the room can barely accommodate

is a bar in the rooftop and they play music until 3 a

at night it gets loud because they have a bar in the hotel

good location, breakfast good, nice roof garden, friendly staff

the bar in the rooftop play live music until 3 am on a weekday:

i appreciated the laundry service i had twice

arrived and i ended up sweeping the floors myself with the broom and dustpan available in the laundry area

apartment was two bedrooms very comfortable, small kitchen and washing machine

breakfast was a little disappointing

nothing really. we were very happy. the complementary breakfast could be a little better.

nice, modern, spacious room with kitchenette and full size fridge

amenities: there was no soap, shower cap in the bathroom, sleepers, or dishwashing liquid in the kitchen

also there was a family with kids staying on the

upon checking in we were given a long list of does and don't for a pet

hotel, friendly staff and nice pool and gym

very expensive laundry service

they need to be more transparent about laundry services and fees

lovely, friendly, helpful staff, room clean and comfortable, nice breakfast, great location

breakfast was amazing, many choices, fast and well-prepared

breakfast was amazing and the staff were very kind and helpful

pillows, breakfast, service at restaurant, reservation agent.

the breakfast is too slow

bed comfort, shower, gym

was only one morning when the breakfast came out after ordering nearly an hour late

early check in was offered, and the staff were great

wifi, drinks, breakfast it has become one of my favorites hotels

wifi was a bit slow

breakfast was ok, not quite as elevated as the rest of the experience.

of the property, the service and attentiveness of the staff is way beyond expectations, the breakfast was

from the morning breakfast staff to the front desk staff to the evening staff, to the drivers and the cleaning

clean, functional gym

also a nice gym

i didn t love breakfast, but i am a little difficult.

no restaurant, no room service, no concierge, no 24/7 maintenance) - rooms are very small with low ceilings,

old, ragged sheets. wifi not working. only 3 channels of local tv

hotel's wifi was spotty

the spa and gym was very small.

the gym is small and there is no outdoor space.

i expected a better breakfast (included) for the amount i paid for my room.

gym was uninspired and the restaurant was very tasty but didn t have a very charming decor

the only minor issue we encountered was with breakfast

room was a bit noisy and when we asked for the laundry, one of the staff told us our things will be the ready

cozy place while offering all the conventional comforts of a good hotel, including a delicious breakfast

there is a mini kitchen if you need to cook and very good breakfast every day al gusto

there was a kitchen sink, mini fridge and microwave and minimal utensils/dishes

our room has a kitchenette, living area, balcony, and amazing room and shower

location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around

the pool was really small (more like a big jacuzzi)

new , the best location in polenco, excellent food and drinks , roof top bar , amazing staff

are very comfortable, the staff is amazing, specially the breakfast team

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

very good gym

walk - the rooms were incredible stylish and luxurious - silent and comfortable beyond belief the breakfast was

warm, engaging service; lovely leisurely breakfast; proximity to manicured neighborhood park.

design, the rooms , the location, the staff, the coziness, the breakfast and the attention to

breakfast was great, location was very good in the diplomatic area.

had pungent smell receptionist made me pay for laundry in advance and promised to deliver to my room at 10pm

the wifi was not strong enough in the room. we had to go to the first floor to connect.

wifi big suite location conference room

and there was a lot of noise at all times, including night and early morning, coming from the kitchen and admin

the breakfast was delicious, and there's a great variety of restaurants and museums nearby

ry small and basic, but nice detail) gym has 3 machines

the gym is very small and only has light weights and treadmills - better to exercise at the park

breakfast was good

breakfast was good, however, butter should be offered

part of town), staff very helpful and professional, the bed is super comfy, and the terrace and breakfast are

i like that they did my laundry at my request

you have to go to a different hotel to have breakfast (two blocks away).

breakfast was good but at another hotel not far away

it was noisy as doors are very thin. breakfast was so-so

the breakfast, the bed, the localization

attention was amazing, included breakfast was filling, i will be coming here again

kitchen took long

you will have the breakfast in your room

sub par breakfast

breakfast included is really simple

the breakfast was also not as good or plentiful as it usually is in mexico (eggs were extra and there

room service took more minutes than we expect, but nothing was wrong

24 hours gym helpful whenever whatever staff size of the rooms

facility like spa, pool doesn't allowed for kids

hidden charges for ordering room service

plus the bar is cool try the smoky ruby for a new taste

additional services such as the pool and the laundry are very efficient

pool was perfect for relaxing in the heat of the day

pool were excellent

location, clean and modern facilities, gym with a great view, heated pool a plus, excellent

gym was a bit cramped and the men's locker room connected to the gym not as well kept as one might

having a microwave oven in the room or laundry machines available to costumers, because the laundry service was

laundry service and valet parking

the room service can be very slow and sometimes does not come at all

the gym was a nice surprise and an even better surprise was the hotel van

don t like how the hotel advertise free shuttle so prior to my arrival they re like oh no we don t pick

laundry didn't return to room for 48 hours after multiple enquiries

the view from our room, the restaurants, the gym, the service

this hotel is beautiful: staff, restaurants, location, cleanliness, spa zone and massage

with spectacular view friendliness of staff particularly the bar concierge were extremely helpful and such a

great hotel in a superb location, staff excellent and very attentive, breakfast very good

laundry department destroyed my velvet suit jacket

perhaps can give complimentary laundry service to guest who stayed after certain period of time.

wifi was great. room had a great view. everything woeked (ac was great)

staff ask you to sign the breakfast voucher every morning as though they are not aware that you have all inclusive

very convenient, clean. gym and spa are great. staff is very helpful.

moreover, the gym advertised by the hotel simply did not exist

also not even coffee is free for breakfast

the boutique gym on the rooftop was a great bonus, and everything was spotless and thoughtfully curated

the breakfast was frankly disappointing

would be nice to have a little more extensive breakfast and coffee

we really liked this hotel: small and friendly. very well designed hotel. good breakfast.

breakfast is super good quality and the staff amazing

pool dining and dining room seemed understaffed at busy times, slowing them down but they still

the fruit infused water available at the reception and in the spa was great, and the welcome tequila was very

location staff breakfast

they were helpful with laundry service and providing recommendations on outside dining

room has very bad sound proof so you can hear everything from the laughing in the bar to the phone in the

security at the door, the gym

concept idea behind and everything revolves around that concept and name - very nice rooms - good wifi - nice

even though it was a deluxe double, poor lighting in the room, minimal drinks in the mini bar, room service

the breakfast wasn t that great

wonderful breakfast

the breakfast was good and it s nice that they have a gym

the rooms are well taken care and it includes breakfast.

room was clean, good breakfast and gym is good for cardio

the tv only had 1 chanel working,there is not laundry

wifi is free and good quality

was not available wifi in my room, even that i prolonged my staying one night more, the wifi sucked

bed sound old, the floor the same, the bathroom had a 10 litlle tank, , the parking lot to

bed was hard as a rock, very expensive area, and the wifi was continually interrupted.

good wifi for work

building and room as well as the courtyard where we enjoyed the complimentary full breakfast

the hotel does not have room service

our room was right next to the kitchen and it was very noisy in the mornings.

gorgeously styled hotel, very comfy bed. breakfast was delicious and service was excellent.

nobody made an apology the next day and reception blamed the laundry machine

bad breakfast, no laundry service, no room service

com shows are of a full apartment with a kitchen, living room, etc

on the terrace was good, there is a small gym which is perfect and the location is very good

the shower, the bathroom sink, and the kitchen sink were dripping

there are not pool

the room was big and they have a gym that actually works

there was a menu in the room where you could order from their restaurant(room

no wifi in room which reception staff explained was probably due to high season but i m not sure if

bed wasn't comfortable, wifi was poor, television was too limited and stream servi es wasn't runing ok because

when i was asking the personnel ( like concierge) to do something (bookings, laundry, etc) , i had to ask 2-3

mini bar empty

spa is too expensive

and i hear has the best spa in mexico i m sure

the only thing that could be improved is the room service food

they also advertise laundry service that they do not have

bad wifi and very bad showers

parking lot

the parking lot and that you can only check-in after 3pm, even if the hotel doesn't look busy.

bad wifi in the rooms, very limited breakfast options

breakfast goes until 11:00am

breakfast was very delicious

breakfast was simple and filling

limited variety at breakfast

breakfast was changed to room service

air conditiones broken, delay in bringing clothes for laundry

there's the gym where i was stayed and the service room storage also

wifi speed is good when it's working but stability leaves a lot to be desired disconnects and

can t sleep. too close to the high way. not good wifi.

the free parking place helps a lot, and you can count on parking service

nice decoration, welcoming staff, good location, excellent wifi service. nice digital keylocks.

location is perfect; staff very helpful, rooms in general pretty and new, high speed wifi

great attention and room service. also the included breakfast was amazing.

wifi was available however it was totally useless

the room got cleaned they didn't resupply with soap, the sheets didn't look very clean, wifi didn't work in the

laundry services are too expensive

arrival we were assigned room 1510 on the first floor--across from the laundry--the room smelled of too much

quick laundry turnaround

the architecture is phenomenal, the pool is great and worth the stay.

gym was perfect

we also appreciate the laundry service available to all guests, which is extremely practical for longer stays

good facilities, including the kitchenette and the laundry room

addition of an english instruction sheet would be great with info on where to find the gym and laundry (never

the parking, the laundry service, the location, the cleanliness

+ laundry was available, which was awesome, though i didn't get to take advantage of it because the

laundry service, wrote to have my cotton slacks washed not dry cleaned

in was very slow, they made us wait a lot of time and it was 10:30pm and with 2 kids, with 3 people at front

no room service the day of my visit

bar area is close to the resturant but we didn't get honey we needed from the bar area staff while

room service was great and available 24 hours which was a plus

the guy serving breakfast did ok.

advertised pool, gym and spa, were not open

the restaurant was not opened much but room service was great

park (although the entrance is 10 minutes away you could consider it if you are traveling with kids like me and

out as it doesn't include breakfast and you'll have to take it elsewhere since the restaurant is not good

wifi mostly didn t work or was extremely slow

wifi can be a bit of a challenge

the wifi was really bad, it only worked 50% of the time

the bed was too firm, poor wifi connection

wifi was good on a laptop, but rubbish on a phone

the hotel nearly lost my clothes when i sent them for laundry

cleanliness and all amenities are meant to keep you comfortable throughout the stay, including laundry facility

the laundry service came back in less than half a day and was very reasonably priced

the laundry service price was very reasonable and fast

an early flight with my baby, they let us do an early check in without paying extra

staff is 5 star. from concierge to check-in, room service, laundry, spa

the laundry prices were a little high but i guess that s what you get in a 4/5 star hotel

only thing is that the hotel's top floor was undergoing renovation, so the pool could not be used

gym and spa were closed, also the club, which i normally enjoy very much and book my work meetings

haven t tried breakfast or gym, nothing to say about them

lack of laundry and washing machine

breakfast would be better if it includes eggs; only one coffee machine creates line up.

the breakfast was awesome, very far from the airport.

gym is very small and i had to pay for the parkins service

the morning breakfast at city plus was the start of a beautiful day every

there is a bar very loud after midnight in front of the hotel

the room service food was very bad and it made me throw up

the room service was very slow

room service bad

i highly recommend visiting the rooftop bar since it has some very nice

large room. kitchenette. good shower. huge bed. laundry. closet space. good value.

we thought there were in room laundry facilities which is why we booked it, and it turns out you have to take

booked this apartment as i needed laundry facilities after many days of touring

we were able to do laundry as well

location, it has in suite laundry, kitchen and very clean

had a bad cigarette smell, they did say they ran out of towels and that they were doing the laundry, i asked

best place, but bad wifi.

nice clean rooms. the room service was good too.

beautiful and comfortable hotel with breakfast included.

for the price i would have expected a better breakfast and i only had 1 channel on the tv

clean, modern, friendly staff. nice breakfast too. 10/10

the pool could ve been warmed during the cold season to enjoy

nice little options for breakfast and great location

there was a sofa which is very relaxing and a little kitchen which is especially good to store stuff :) it

very nice breakfast

staff would continuously wake us up around 8am for laundry cleaning and sometimes open the door while we are

for start my working day, but i had salmon with asparagus, and chocolate cake for dessert for room service, but

lady from the room service team was very kind

wifi is unusable

wifi was very slow and sometimes not usable

therefore it was hot the whole day and night and the light of the laundry area was shining right into my bedroom

the stuff is excellent, cleaning everyday, did our laundry

got a room upgrade, so we had a kitchen & lots of room

well functioning kitchen with utensils, staff services.

small kitchenette looked useful although i didn't use it