shabby corridors, rooms still being cleaned at 5 o clock, with hampers of dirty laundry and dirty bedding on

wifi had a poor signal and kept cutting out around 10pm

btw the bar works very late (after midnight) for hotel's guests

parking was muddy. not really what you want when staying at a hotel.

the parking, staff and breakfast were all you could ask for

doors bathroom inside door could do with a varnish- one corridor had huge black bags -probably laundry and travel

the staff were friendly and attentive, and the free parking was a welcome convenience

staff friendly, bar service was good

room service food not good

breakfast was great , room size was amazing

it was right over the front entrance by the laundry cupboard

keiley on reception was extremely helpful so was tom and the bar staff they should be commended

food at breakfast, bar snack and evening meal were very good

room was spacious and clean

size room and ability to work at desk with wifi and good lighting and desk lamp

12 each for breakfast seems a bit steep.

requested plenty of parking space swift check in with a very polite and helpful receptionist free wifi which

gym available and easy

breakfast was not great but i did go at nearly the end of breakfast time

public areas spacious and tasteful, fully equipped gym, excellent location just off m1 while convenient for

the bin and laundry area that is overlooked by many rooms could be covered.

there was no laundry on site for guest to use.

gym facilities lacking and parking very confusing

courteous staff. great location! complimentary early check in. location!!

no parking near by especially if you have disabled people or young kids, its a 2 min walk and especially when

no body lotion in the bathroom, they provided a smart tv but the wifi was blocked to stop us accessing netflix

hotel bar reasonably priced and welcoming

)with a coffee from the bar

great location with stunning bar area with views over the city and outdoor seating

told on arrival that the kitchen was out of commission and that there would be no breakfast (nor room service)

wifi very slow

fast wifi

only problem we found was the wifi had times when it dropped out

to find how clean the rooms were with a full size fridge, en suite, and big screen tv and free wifi so i got

the wifi was perfect and i enjoyed the complimentary kettle and fridge and tea and coffee options

laundry was not clean, it was kept folded on a shelf, it was smelly, the one left in the washroom,

mistakenly took my personal towel from the room but that was ok since i found it from their laundry bag but then

wifi wouldn't connect at all so i had to use my phone to tether - but otherwise the room was great,

was very soft and unfortunately it was october so all the kids that have just left home and got to uni with a

beds were comfy but not the kids one

cashless and had to pay via card for laundry

there was no laundry on the premises and washing had to be sent out; as there was no listing for 'slacks' on

room backed onto the laundry room which was noisy

the breakfast was very nice, also the kids really enjoyed the pool

friendly and helpful staff. lovely breakfast. nice clean room.

fully key coded access. functional kitchen and laundry

is very reasonable good facilities locally staff were helpful laundry dacilities (didn't use but good to see)

also we used laundry as free

great parking. clean and tidy rooms

the ease of checking in. convenient location to ema. friendly staff. free parking.

laundry is missing

would have liked if there was a laundry service.

during housekeeping times the hallway was crammed with dirty laundry, room service trays, hoover sprawled across

and i had hoped that their would be laundry service as well and there wasn't

parking on site and early check in

faced this experience at previous day of my check out, laundry was not returned on time

breakfast closed early

the room service chap was also very courteous and helpful

best costumer service and night time breakfast

maybe get guest to check their room number that early in the morning if they want room service to do

laundry facilities

no laundry provided

really appreciated little touches like the kids toiletries left out in the bathroom (which was immaculate)

early check in was accepted.

staff were very helpful, organising a late check out for us and providing me with an ice pack for a recent foot

alas, when we arrived, there were 2 other cars and a laundry lorry that blocked most of the driveway - not a

hotel, lovely rooms, nice and modern, great products in the bathroom and an amazing breakfast

the bar and restaurant was a great atmosphere for dinner and drinks

pinky at breakfast ( supervisor) was great ud83dudc4d highly recommend - thanks to all the

needs a gym, swimming pool and breakfast to open at 7am instead of 7:30am

the bed and less noise in the morning from laundry lorry and other guests banging door's

slow wifi

nice and firm, nice selection for breakfast, excellent for four of us from different parts of country to catch

good staff helping with kids milk

on match days bar food is a bit limited.

the wifi could not be connected to

free parking

good centrally located hotel in a pleasant suberb of leicester, pleny of parking space with good facilities

large victorian house, with ample on site parking about 1/2 mile from the centre of leicester

slow wifi especially in the evening

had an issue with some dirty laundry from previous guest being in the room

i wish the bar was open 24 hours. ( no real issues)

lovely modern and clean with plenty of parking

as a family with kids i expected they would put us in a room not ext to few single guys who was drinking all

the wifi worked well

if i am staying for more than 2 days, i'll love to do my laundry

the only simple improvement i d love in any/all hotels is adding a coin operated laundry as families often

difficulty getting access to wifi

everything was nice, breakfast , room, staff.

a non-business guest, paying for wifi was an inconvenience

friendly and helpful staff. parking laundry, cleaning service

friendly staff, nice warm room, a comfortable bed and excellent parking

location good parking good and staff great and room nice

cleanliness and friendly staff. good facilities in the room. close to the event and good parking

great location, very friendly staff, comfortable rooms and plenty of parking

sounded like a laundry machine running all night

presented, clean, smart, very friendly staff, lovely pool, jacuzzi, steam bath & sauna

where very friendly and helpful the room was cosy and comfortable and pool and sauna was in good order and clean

the spa !!!!

wifi was of good enough speed to stream

didn't look like they'd been hoovered for week, laundry and laundry cages left in the hall ways

when walking to my room around 5pm in the evening the corridors were full of laundry / dirty food and the place

laundry trolled parked outside room door

only 1 person working the reception, bar and kitchen but he did a great job

would definitely go again and use the carpark for airport parking

laundry extractor in room, which was fixed quickly after i called

changing area and toilets in spa area very disappointing, dirty and cold

with the tv, meal in the restaurant took 2 1/2 hours, with kids this was an unnecessary delay

complaints, just think the bar should have a more private area as opposed to being so open to the lobby

car park charge of 6 perfectly reasonable and breakfast may seem expensive, but when you see the range it is

then for around another 3/4 hours after this rude awakening they used foul language and there kids were crying

breakfast was adequate but not much fruit on offer

bar good, i enjoyed the pizza in the restaurant

bed for the kids was not ready on arrival

place was amazing for the kids

laundry bedding was left at the end of each corridor in sight of public, even blocking a fire exit

good food we ate in the bar area, clean rooms and friendly

pool as had few hours to waste , but wasn't told on arrival nor when booking on that day had a kids club using

had to wait at the bar for over 5 mins to be served would of been nice to have someone manning the bar at all

on site gym spa n pool all gooday couldn't fault 1 bit would definitely go

dog in the bar snapped at my husband. and no table in the room.

pet friendliness

secure parking. very clean. lovely views. beautiful gardens helpful staff

room we had was only set up as single occupancy, had to get room service to supply extra

easy to find; quiet location with gardens and view over countryside; plenty of parking; good wifi

room was next to the laundry which was noisy at times.

free kids meals in the restaurant, an activity pack on arrival, kids breakfast station and a lovely

very welcoming and the kids enjoyed their stay very much

sweets left for kids. 4 beds set up instead of 3. friendly staff.

was unhappy that the sofabed was uncomfortable.even kids found it uncomfortable.needs updating.

it has free, on-site parking, my single room was nice, the en-suite was modern & stylish

breakfast very average. wifi inconsistent.

there was plenty of parking at the rear and the location was fairly quite

are clean & comfortable, staff are friendly and helpful, food is lovely, easy to find, plenty of parking

of the hotel regarding the centre of town was excellent, with very good parking facilities

lovely room comfy bed. really good breakfast, even had vegi sausages. would stay again.

welcome on arrival and at breakfasts

great breakfast and option for late check out.

the staff behind the bar :-)

grand reception and gorggenerous cooked breakfast included

very clean, good bar area

had to move rooms as the wifi in our original room didn t work at all

safe secluded parking for our two bikes

wifi issues please can you look into getting ev charger in car park

to hotel late evening to find there was no parking space available

good internet and free parking

twin room was a bit small for 2 adults would have paid for larger twin if it had been

home grown fruits and vegetables, lovely garden to sit out in on a balmy evening, safe off-road parking

nice welcome, great location, good parking, wonderful garden, great breakfast and very comfy bed

plenty of safe parking & beautiful gardens

good parking

comfortable, good parking, good location

some plane noise, bar was a bit limited (just bottled beer and wine)

farmhouse hotel friendly staff lovely clean rooms great wifi plenty of parking excellent breakfast great evening

good, bedrooms great with comfy beds, staff very friendly, and there is a table in the bar area that looks out

the temperature in the room was unbearable and we were next to and underneath maintenance, laundry etc

or lunch or dinner, when we went to look for our room we at the back amongst all the cleaning and laundry

the room looked shabby we was woken up by the laundry van right outside the window and large metal cages being

having my pet dogs in bar area due to complaints from miserable customers whom could sit elsewhere if they dont

the wifi costs 7 per day per device. with 2 kids in tow that was expensive.

wifi works well but is supplied by a third party company who are clearly harvesting user data; for

decor updating more kitchen utensils etc

delicious breakfast cooked to order

ud83dudc4d the breakfast in the morning was lovely,full english and freshly cooked

the breakfast was delicious

have liked bottle of water in the room - sounds basic but it s standard in most places, wifi wasn t great

bar area think a separate check in desk is needed as bar always busy when we check in

boutique rooms, extremely helpful staff, lovely bar & restaurant, great location in a wonderful

nice facilities, a small kitchen area and great bathroom with small bath and separate shower

free parking in the private car park an added bonus

there is free off road parking as long as everyone parks neatly in the space behind the rooms

stains on the ceiling, no obvious wifi signs, had to contact hotel to get the passcode to the wifi

money, spacious rooms, clean and comfortable decor, nice new flooring, good location and onsite parking

wifi was brilliant with no issues and i liked the code access to be able to get in and out of the

the room was large, with access to tv and wifi.

arrived at 2 for check in and given the key and told it should be ready we went in and all dirty laundry was on

till after 11pm by noise that sounded like a tumble dryer and/or washing machine was in a room/laundry close by

had charms, but was unto date. plenty of parking. pub next door for food .

good sleep very good breakfast staff friendly room very clean

wifi wasn t great

in rooms noise from laundry room and extractor fans breakfast was a bit chaotic with limited

free wifi and tv although screen very small from my lovely bed

wifi was inadequate. noise from the road.

noisy kids running around one evening - but it was school holidays.

really good gym and pool area

room was nice and spacious, some lovely mod cons, good shower, comfortable bed, free wifi and the bottled water

we were going to a funeral at the crematorium which is located directly over the road from the golf club entrance

wifi not great in room.

aircon, shower, pillows, parking all great and the golf course looked inviting

the wifi was not too

no laundry service..

no laundry facilities available however excellent value for money.

shared a twin room on the lower floor and it must have been directly below or very near the laundry room

the hotel was very clean, well decorated and furnished throughout with free car parking

extremely clean, beds super comfortable, staff were friendly and helpful breakfast was excellent

room was very noisy throughout the night, especially as it was situated above their laundry loading bay

laundry not provided

added bonus of free access to pool (and some paid activities) at david ross gym whih was a 4 minute walk within

room service menu not great

an ev charger was an unexpected extra

gym was very basic and no laundry facilities. we stayed for a week.

got to be down to the member of staff that fitted them, surely that should have gone back to the laundry and a

extremely convenient location , clean and comfortable, had ev charging

not overly impressed with being charged 4.50 room service, on top of already inflated prices

bar was open late and plenty of car parking

room wasnt ready on arrival due to laundry issue

value for money was amazing as it was kids go free so we had a night for 4 people, including breakfast

the gym is lacking a variety of machines and heavier weights.

more vegetarian options for breakfast. better gym.

nice rooms. enjoyed the gym.

for the superior room i wasn't that impressed with the view from the window over the bins and laundry room

from laundry outside our window all night

toilet paper there was neither a lake view or a garden view only a view of the loading area and laundry

friendly staff, character property, very clean, free parking, surroundings of country park.

large room great bathroom with a bath. room service prompt and tasty

he came to my room, confirmed hearing the noise, but said there was no laundry on that floor and suggested it

nice room on 11th floor, but next to laundry cupboard which was made a bit of a low noise, although this was

we have been with 2 kids ,one of them only 11 years old

gym was not great

beds, good wifi and soundproof rooms with good blackout curtains to keep light out

robe provided and when we asked for another we were told that they had not yet come back from the laundry

saturday morning, when i asked what the noise was the next day, i was advised that it was their laundry servicers

breakfast and staff were absolutely great all over hotel from housekeeping to bar staff

room, breakfast, location, staff, wifi connection.

staff in the bar next door were lovely and they were rushed off their feet with customers but the facilities in

marks on our bottom sheet from the laundry that should have been noticed and not put on the bed

helpful friendly staff decent size tv and range of apps and good wifi

excellent service, excellent wifi, and great location!

reckon it's great that parents can bring their dogs, as that could be a blocker to visiting their kids at uni

really comfy beds, gym facilities and nice