electric fireplace in the room didn't work and on-site staff couldn't help

parking a little difficult, but ok.

parking and the construction going on at the gas station. that was really the bummer!!

parking was a little difficult, spaces were small. reception was not that friendly

convenient parking and amenities next door

one a small note, there isn't laundry service which is a bit inconvenient

our kids loved the gas fireplace

but we brought our electric scooter and skateboard and kids bike and wagon and we had a great time accessing

wifi wasn't strong enough

our kids loved the gas fireplace

full kitchen, good beds, 2 tvs, access to recreational paths, next door to a marina, next door to a

location and parking was good too

pool and spa were excellent

the kitchenette and wood burning fireplace made it extra cozy

having a working fireplace in the room was great being they are hard to find in other hotels

parking is easy, there are bikes to borrow

ice was baggies of ice kept in the ice cream freezer in the lobby, and the pieces were huge, like golf ball and

available wifi

we had the correct location because the address matched, but the name on the sign as well as all parking spaces

location- ocean right in front. easy access to walking/ biking parking for guests

laundry was upto 9.00pm and opens only at 6am

the laundry facilities also had a line and perhaps they could consider more than one set of machines

laundry facilities were useful

the convenience of the laundry room was a bonus

my kids loved that it was walking distance to the beach

would be great if you had a laundry facility and a continental breakfast within the hotel premises

i had called for laundry bags and they never brought them to me

the pool is heated

had a drink at the bar and was awesome

the hotel is located right off the beach. it has a pool, hot tub, and gym. there was a balcony.

our room had updated fixtures that had a sitting room adjacent to the bedroom with a small gas fireplace, couch

it advertised a sea view'its more like a parking lot

wifi was a bit slow in spots.

suite, fire place, big windows, easy parking, sitting room, patio, quiet environment, comfortable bed, easy walk

we loved fireplaces in our rooms

and the laundry room was a wonderful bonus

gym, laundry, breakfast

the guest laundry was excellent and the fitness room impressive

exceptionally clean large updated rooms excellent laundry room friendly and helpful staff amazing value for the

clean, very comfortable with friendly, competent staff and an outstanding gym and laundry facilities

the biggest shock was that the hotel lost my laundry

mini bar is empty, you have to call

the fitness room had all new equipment, was spotlessly clean, with chilled scented washcloths in

looking out on ocean views abutted by cliff drops from the golf course greens is soothing, like getting a mental

excellent room service

laundry is located outdoors in back of building; and i think i saw the ice machine next to the

requested 2 additional towels, they only gave me one stating that it was too early to do laundry

laundry facility expensive and in parking garage

pswd i asked about nearby restaurants - he responded google it you had to go outside for ice or laundry and yes

clean room, roomy. wifi

kind of staff and they have somewhere you can do your laundry

free parking, breakfast included, laundry room available, secure

the laundry room needs a change machine or to be able to use card

their laundry fee is good too.

electric vehicle charging. laundry on premises. no touch door keys.

had to pay for laundry and the dryer doesn t dry some of the clothes even after 45 minutes

24 hr laundry very comfy and spacious rooms hotel staff who actually deserve a big smiley face -

coin laundry (great when been away for a while), comfortable room and reasonable price

laundry facilities

great to have a laundry, and at a good cost

laundry inside the hotel helps us during our stay

good laundry

pool not open

were on our honeymoon and thought that the amenities advertised such as a pool and hot tub would be there and

gave us the wrong room, there was no sofa bed, my kids slept on the ground

our room was located near laundry room

unfortunately the laundry facilities were in-op . may not matter to most people.

close to airport and other areas for shopping, laundry, groceries, fast food and

free laundry. adequate size rooms

laundry costs a lot of quarters but there is no change machine

very very cute, laundry service machines

they did not have working laundry services as advertised

i also saw a laundry facilities available

laundry available for additional price

reception was helpful and a laundry on site (payable) was very useful

and maintenance team, extreme cleanliness in rooms and overall facilities (from gym, pool, laundry)

the location was so helpful to the airport, the facilities were excellent - loved the guest laundry

we loved the pool

i love the breakfast, easy parking, 1 short block to caltrain and bart when i don't drive

having a gym.

coin laundry and comfortable clean rooms are pluses

free shuttle is awesome

room service and no pricing on the menu

only thing was that the shuttle driver took a 1/2 hour to find us because he wasn't told we're to look

super comfy beds, spacious for 4, located 5 mins from airport, free airport shuttle.

was great - the food options weren t the most extravagant for room service but still enjoyed

we had perfect food/drinks from the guaranteed 20 minute room service

breakfast at the restaurant

room service was basic and more like bought in order than kitchen food.

the gym was clean and had a lot of nice equipment

in quarters to do one load of laundry (6th floor) but if you want to buy detergent it is for purchase in the

to airport shuttle service clean nice front lobby all amenities laundry pool fitness room walk to stores and

clean, modern, comfy beds, pool and games for kids

clean, modern, comfy beds, pool and games for kids

were all spacious and we had two different ones the lobby and bar hip and modern privacy safety pet friendliness

another plus there is a gym

comfy beds, shuttle timely, good price

the swimming pool's water was too cold.

pool was a little too warm, and it would have been nice if there were some things for kids to use when at the

waited a long time for shuttle from airport

i use the laundry room, i think the laundry is a little bit expensive.

it was very convenient to have an in-house laundry available for our use

comp breakfast and we got an early check in and shuttle to

breakfast staff very friendly and helpful

the breakfast is good. the location is perfect for traveller, they shuttle too.

free internet, room service available anytime

close to airport; complimentary shuttle.

the centralized hub of elevators. the far distance to the pool. the outdoor pool.

a family stayed in the room next to us and the kids got very loud early in the morning, so we're couldn't sleep

proximity to the airport. accommodated an early check in. friendly staff

nothing. despite advertising bars restaurant and pool etc there was not even a laundry

rooms great view on the bay nice restaurant area with a lively atmosphere hotel also has a guest laundry

the fridge didn't have a freezer, laundry was only located on 1 floor which was the 4th floor

i needed laundry room, got that done

no pool no laundry service

needed the laundry facilities but the machine was broken

the attention to detail. laundry, tea and coffee station, nice size room. nice staff.

operated laundry issues

aircon is not functioning properly room is really hot. self-laundry facility not functioning.

in the same area is a washer and dryer for laundry needs

room was next to the busy laundry room

flexible management as we first had a room next to the hotel's laundry

room next to laundry room can prevent you from sleeping at night; try to avoid

they had laundry on site, breakfast in the morning and were only a couple miles from the airport

the carpet in the room was filthy (my kids' feet were black

free laundry room, breakfast and lovely pool area

some improvement shown short term, laundry facility lacks equipment that does service well, a drop leaf folding

i also love that their laundry is right across the gym

doing laundry for free and having good breakfast.

plenty of room, brillant laundry service, staff exceptional from the moment we arrived especially ray

great breakfast, laundry facilities, parking, the amazing views

hotel had just about everything you would need including laundry room and gym but maybe a swimming pool

laundry facilities

laundry facilities. one dryer was out of order.

and comfortable with a view of the bay, lots of natural lighting and good lighting inside room, laundry facility

there is no self service laundry machine and dryers.

no laundry service available! always reason for not providing service!air

the staff was really friendly and super helpful, the suite was perfect, the bar and restarurant were pretty

when i booked i was told breakfast was included for 2 adults 2 kids and i get there and they argue and say it

the airport shuttle was awesome. staff was very efficient & polite.

my room service attendant was fantastic!! friendly and accommodating!! thx

staff are accommodating! shuttle to and from airport is a plus!

room service was prompt

arrived very late but still had a nice welcome with a warm cookie

the hallways always had dishes from room service for days. our shower curtain was dirty.

ice machine was broken, no laundry , no pool or spa

breakfast could be better..

parking is not free. breakfast hour is too short

nice and helpful and caring room was very clean cozy close to airport and san francisco downtown wifi was good

breakfast with make your own waffles was fun

more laundry facilities would be helpful. washers and dryers busy

had a guest laundry

guests can also enjoy various amenities, including an on-site gym, a laundry room, a hot tub, and a pool

the laundry room was much appreciated

guests can also enjoy various amenities, including an on-site gym, a laundry room, a hot tub, and a pool

use of laundry facilities and the spa/hot tub were well needed and much appreciated

clean has laundry, also the jacuzzi was amazing

i did miss having a hot breakfast

free breakfast and parking always a plus

the jet spa jacuzzi water was dirty

this location with heated pool, laundry, close to airport with shuttle

no frills room, but reliable airport shuttle, guest laundry, and pool. helpful staff as well :)

laundry facilities on site

they had a facility to do laundry, i needed that.

laundry on site and friendly staff

nice to have laundry available but it was almost $5 per wash and dry

laundry facilities if needed

all is good. enjoyed the pool .oh the blower in the spa would not work.

the pool and staff were great

the pool was the highlight

room was next to the laundry room and it was very loud

also i wish each floor had laundry service

close to airport & onsite laundry. the room had two bathrooms & two tv. great service 7 staff.

great setup, clean, my son enjoyed the view. staff super nice, room service was great.

i was able to get early check in and late check out

first room was located under a laundry room so noise all night with some sort of fan starting and stopping

30am by lot of noise from the laundry room to the point that the two kids could not sleep

pet fee not included in the booking price extra payment for parking some electrical outlets not

handy for the airport bed comfortable rooms big gym decent

the bar was comfortable & convenient

no self serve laundry facilities

basic necessities which you would normally expect, toothbrush, toothpaste, shampoo, conditioners, laundry bags

should consider having laundry

only upon request, no laundry during weekend days, ac ground standing unit, parking with charges, closest services

is no coin operated laundry ( i think there isn't one)

nice room, pool, gym and laundry services.

there is a nice gym and laundry room

had to walk across the main hotel building to eat breakfast, do laundry & use the fitness center

it was clean and it had a laundry facility. you were able to access netflix from their tv

well equipped hotel (especially the laundry can be helpful

-because of covid the airport shuttle didn't work (but they called a taxi for us ) the laundry was not

cost of laundry

cost of doing one small load of laundry was quie expensive

the parking isn't that bad they will find you a spot, the staff is helpful and friendly, the laundry room for

stay away from the laundry

room was next to laundry. vent in bathroom leaked, no one resolved it.

the delicious warm breakfast provided a lovely start to a long day of flight

the hotel was great for rest, and the breakfast was awesome

at breakfast, the coffee and waffles were good

breakfast was excellent, thank you

laundry room was very dirty

there was everything you needed, laundry etc... the beds were comfortable and it was very clean

and the laundry room was definitely a plus for my family

laundry room only had one small washer and two dryers

fact it had free wifi, a swimming pool, breakfast each morning & laundry facilities

was the ten floor room 2023 because the first three floors were packed with family with lots of kids

breakfast was alright, those cube potatoes need work, very hard once served

the covid-19 laws that closed the pool and the gym and the restaurant

wet by the elevators due to kids swimming and going in and out.

liked the complimentary happy hour, the room was good value for my money, pet friendly and felt safe

laundry for guests per floor! fitness facilities and overall room

no laundry bag aswell

it has a really nice laundry room and business center

just one, our wifi didn t work.

the breakfast each morning was superb

the laundry machines were not working

the guest laundry situation was not the clearest and there was inconsistencies between staff.

the front desk staff was extremely accommodating and i was even able to do my laundry.

there were many amenities included with the rate, including access to laundry facilities, a fitness center,

location, location, location. oh, and free laundry facilities.

more breakfast buffet (but instead you have to order based on a very limited selection), no more laundry service

were given the room across from the laundry room

they didn t have any quarters for the laundry.

i like the self-service laundry for my business trip

additionally, there was coin operated laundry, bit no way to get change

elevator not working/laundry facilities not working had to ask for towels in gym!!!!

better maintenance of laundry facilities

guest services - laundry - business center are excellent !!

rooms, super comfy beds, plenty of parking, laundry facilities as well as a fridge and kettle

there was a shuttle, laundry and a hot tub for sore muscles

the laundry machines here are also free to use for guests, which was a welcome surprise (i knew they

laundry, room with kitchenette

privacy, ammeneries, free laundry!

accommodations, beds, kichenette, laundry availability

laundry service is spectacular

location for what i needed, room was well designed and laundry was very inexpensive

tight parking

the parking was tight to say the least, but manageable

parking is too small

wifi and carpets

not good value for money for a company that has only virtual staff - laundry uses coins and doesn't have detergent

laundry needs a boat load of quarters, which means it's as good as having no guest laundry

the dryer didn t dry so well in the laundry room!

the 24 hour help # she gave me a code for a concierge closet which turned out to be a laundry room with

and free laundry

was clean and arranged early check in

was no breakfast in the morning or no more

staff was very friendly and helpful.complimentary breakfast was really nice.

received a smoking room which was okay, but it was nasty; the walls had old cigarette smoke on it , i had to

the wifi was not working

was free last year when i stayed here, and laundry too

location, friendly staff, excellent food and bar onsite, clean comfortable room and huge bathroom

we could hear the neighbor and their kids playing and talking when we were trying to get some sleep

there was no paper towels in the kitchen

we when to the bar area the bartender was vary friendly

quiet, nice laundry facilities

good free breakfast with plenty of choices on site laundry facilities free internet and use of printer on foyer

elevator ice machine laundry and store room

the gym was everything i needed

nice place. clean room and good breakfast.

the hotel also has a self-service laundry facility

bed is comfortable, laundry was

loved that a gym and laundry mat was available

they also have a laundry room, but the machines are coin-based (purchase at the front desk)

laundry mat on site which was great

laundry facilities terrible, nothing worked properly

paid laundry, plumber woke up us at 7 am to check water temperature in the room

laundry was 3$ per wash which is too expensive

there was a guest laundry

would just ask if they could offer better brands of laundry detergent supplies for there guests to buy

stay the room was comfortable and clean, with access to a laundry which was very convenient

coin laundry machine, soap sold at deskfront

liked the kitchenette in the rooms with everything you need to prepare a meal and the laundry

there was a warm indoor pool and there were laundry facilities on-site

cozy rooms and good breakfast

traveled for a week before staying here and needed to wash my clothes- thankful for their laundry room and access

guest laundry machines cost $4 to wash and $4 for 30 minutes in dryer

we used the laundry room, but the washer/dryer were $2

did struggle much with the laundry facilities as i stayed for a week

ice, laundry, our room had an empty nice mini fridge i put my drinks in

it would be useful if there was a guest laundry

not e4ven a laundry bag

doesn t have guest laundry

clean room, comfort beds and good breakfast.

however, the room was clean, fully stocked with the usual amenities and we had no problems with parking or with

24 hour self service laundry using the app was perfect for a long time stay

very clean and spacious. central location. good breakfast. nice laundry room.

kitchen space is the best feature for me

breakfast is always good

location, clean, quiet, great room layout, great breakfast

very close to restaurants, groceries, banks, and laundry mat

the parking area is a little steaper.

thing that was a little inconvenient was the traffice on el camino at 8:00 am to get out of the parking lot but

vehicle parked and blocking view of oncoming traffic as attempting to leave parking

parking lot slopes dramatically so when someone opens their car door next to you, it can swing open

guest laundry was out of service. washer and dryer both broken

our room was also next to the laundry: whenever it ran, the entire room vibrated and droned

easy check in - check out process and best thing is the free parking, you can park anywhere

small pool

also to set up free wifi was complicated and intermittent

self service laundry machines no hot water for hot washing and dryin too expensive; guest are loud; hotel does

though i did not utilize them, knowing that there are laundry rooms is a big bonus

laundry facilities are good

i appreciate having a laundry facility

clean, ample parking, large room, laundry available, accessible bathroom

also, a guest laundry, exercise room and a breakfast area with a free breakfast

good laundry facilities, good kitchenette

breakfast, parking included

the last night we had a family above us with kids jumping all over the hotel room until late at night

room has kitchen , clean, good food , good location

laundry, which is still only $1 per wash

laundry facilities, swimming pool, service center, close to a big shopping

the swimming pool was not pleasant.

clean, attractive rooms convenient to absolutely everything free parking

just gym issues

also, the laundry facility washing machine was horrible

were renovating and failed to mention no laundry facilities

not having a laundry facility inside our room, but no big deal.

laundry machines required quarters, and i never carry change

the laundry room, gym were all well kept, clean and easy to use with nothing

there are laundry services available on the second floor and also a dry cleaning service available

nice people run it free parking, wifi, and 24 hour coffee coin operated laundry room nice lobby and courtyard

kids were looking forward for a free breakfast (as it mentioned on the website) but find out in the

the gym had been expanded and they removed the pool all

the kids love the pool, so easy to access

gym facilities are

breakfast selection is very weak

wifi was very unstable.

gym was amazing, breakfast was definitely amazing

clean, good staffing, great breakfast

also needed coins and or dollar bills to get coins in order to wash laundry

had a laundry facilities and staff is friendly

the vending area was nice and there were laundry facilities onsite.

fairly sound-proof rooms, nice and warm, window opened, and laundry easily accessible

laundry

the great laundry room was

i also didn't like that i wasn't told clear information on where the guest laundry was located

i liked they had a laundry facility on site

laundry room, tv

location, rate, good parking.