when we arrive to our room they had left the dirty laundry in the room

we were unable to log in to the wifi

location is good - gym is basic but good to have on site.

location was awesome and parking was very close and convenient

welcome bag!!!!!!!!!!!!! free parking, great location

after the show i went to get ice in the laundry/vending area the machine was not working so i went to the front

the breakfast

pool was ice cold

breakfast was excellent

lots of parking

the pool & hot tub were an added plus

has pool and gym and parking garage

we had a small seating area outside our room near the pool to have morning coffee and the town is a short walk

maybe expand that continental breakfast to a bit more.

excellent customer service, close to the downtown, spa service highly recommended !!

stayed here for a wedding, so 3 nights 4 days and it would have been nice to have on-site laundry, and a pool

no restaurant or bar on onsite.

the restaurant / bar hostess on sun dec 28 was an absolute delight! breakfast was good.

no wifi unless you signed up to become a hilton member

gym is very small

room, #101, was right next to the laundry room where the maids cleaned the linens

i asked for a late check out and the receptionist said is ok, later he became so rude because a arrived 2 hours

the free parking below the building was appreciated as well

the wifi was strong, parking was free in the garage underneath, there was free coffee in the lobby and

desk staff, clean facility, starbucks right next door, very quiet, nice work desk in room with wifi

it is set back a little off the road and was very quiet, clean, onsite laundry

it was helpful having a kitchen and laundry facilities

pool and pool area is very small

the quiet off street location, good parking, pet friendly.

the breakfast options were filling

slept well and got to do my laundry for free.

free laundry was awesome.

the valentine decorations and the breakfast. the laundry room was clean and accessible.

i also liked the fact i could do my laundry for free

laundry room dryers didn't works

definitely liked the on-site laundry room; it gave me access to do laundry at any time in an enclosed safe

great bed , clean bath and kitchen and best value

the bed was comfortable, the bathroom spacious, the kitchen offered a full-size refrigerator, dishwasher, and

especially like the kitchenette

the kitchen in the room and the cleaning it was very nice

had another engagement for breakfast, but the location was perfect for us

the staff was really nice and the spa tub was worth it.

a plus the parking was close to room,

wifi was unusably slow.

pool, free breakfast, clean room. we had a comfortable stay. recommend it.

didn't like absolutely that there were no laundry facilities

facilities, including clean laundry room, and complementary snakes and drinks after 5pm

our room was a cross the hall from the laundry room, so there was loud noise late and early.

room is at 1st floor near pool

room was spacious. extremely clean. awesome staff and the food and bar was amazing.

guest laundry fascility, there was an issue water started leaking from washer they did not even offer to

on site laundry facility was very useful

how easy it was to reserve a spot at the pool

there is a nice little gym with weights, elliptical, and treadmills

upgrades were great- cool furniture! spa small but clean

it was the laundry room right below me

and i think my second-floor room may have been near the laundry facilities because at one

not enough handicap parking cold floor husband back went out and had to sleep on the floor

clean and professional looking establishment. comfortable bed. nice decor in room. free parking.

the hotel is pet friendly, however, there wasn't a designated doggy area or outdoor waste can for pet waste

elevators were provided for rooms that were upstairs each floor had a laundry room facility which was locked

wasn't staying longer, and was unable to do my laundry as it was full the whole time i was there

the breakfast was awesome

love having a full size kitchen in every room

add vegetables to the excellent breakfast

wifi unreliable and cellular signal poor in the room

also, the wifi strength was terrible

tasty breakfast

central to just about anything silicon valley (or just walk across the parking lot to the apple itunes building

very clean and the private parking lot garage and cute and tasty complimentary breakfast.

the laundry machines

dryer and washer can be used for free, no coins needed plus laundry supplies were complimentary

fully functional kitchen, the ref even has ice cubes in the freezer

excellent area of silicon valley! love the shops and parking. thanks!

room was great and with lots of space great breakfast

they lost the my laundry for three days and i was still charged for it when they did find

missed picking up my laundry / cleaning my room on one day (and there was no dnd

rooms were quiet , pool was perfect for our group (though drinks are stupid expensive) but we got to walk right

s always a great place to visit but wish we had the pool open, gym and the full breakfast

pool and roof terrace are a real

con: no laundry facility for guests like me who stay longer than 1week

pool was three blocks away from the hotel

we were in town for a wedding and the hotel accommodated us by allowing us to use the bar and lobby after hours

the bed and room service.

numerous times and found it much better than the average hotel fare, this trip i (only) tried the room service

new hotel, exceptional value for money nice quite room tasty breakfast with omelet bar laundry facilities in

loved how there is a bar and open heated pool pretty late

i didn t catch the person serving my breakfast but you can tell he smiled under the

the fitness center, the pool and the room are very nice, clean and new

had hypoallergenic pillow and blanket in the closet, bed was comfortable, tv could do chromecast; breakfast was

laundry facilities were maintained with messes cleaned up at the end of the day

i m assuming it s because the laundry area and garage is right below

were unable to download the app to pay for the laundry

minimal parking

pet friendly and location.

laundry facilities could use a money exchanger.

great gym, spotless , great equipment

great location. convenient. good gym

the gym was small but decent

parking is free and i greatly appreciate the complimentary breakfast that is served nice and early

steep no phone in the room no staff more than half the time i was here except for cleaning and laundry

24-hour laundry location of elevator comfortable beds and pillows

a room under/next to the laundry room so it was loud and shaky

there's a gym, laundry room and all the rooms are fully equipped and mostly suites

when the laundry facilities elsewhere in the hotel were being used, it caused clear vibrations in the floor

showed pool on premise, but the pool was under construction, we could not access it

advised there would be no pool open due to construction before booking

there are many amenities we didn t use but appreciated such as outdoor seating and a pool

was charged for a pet fee but no where in the check in sheet or in the rooms does it say you couldn t have

they have a cafe style food and coffee bar in the lobby where you can purchase breakfast or starbucks coffee

laundry facilities (inexpensive) including selling the wash powder was unexpected and very welcome

room 350 had some kind of gas smell. maybe coming from laundry?

free parking, quick check in, clean rooms, value for money

the bar was closed but we was directed to a nice british pub nearby which was very good

the gym, staff and wifi

guest laundry services and the dry cleaning was too expensive

and then inquired about laundry and a workout facility neither of which this hotel offers

i only wished they had laundry facilities for guests

amazing custom breakfast delivered by room service at no charge

restaurant and bar on site

laundry (takes quarters) and ice machine on the property

am allergic to tide laundry soap

laundry services are cheap

laundry room

would have hoped that the wifi was free, the nominal fee that i paid was insignificant enough for the motel to

room was very nice, loved the kitchen and that there were so many things we could do in it

really i would say we enjoyed everything about our room, and the breakfast offered was much nicer than i have

my wife loved the kitchen and everything in the room was great

breakfast was great and overall cleanliness of the hotel was wonderful.

the rooms were qutie new and had a spacious kitchen

they ran out of breakfast maybe next time

kids loved the pool

card kept locking me out n the ice machine was in pool area where as it s not even lit up anywhere to see

like installing a new bathroom and rooms curtains, they are reaping and falling a part, no cable, wifi very wick

most of the pool furniture was broken and unusable.

laundry is not available 24hours

laundry is coin operated only but hotel does not offer exchange for quarters

lack of free automatic wifi 2) lack of 24-hour laundry room capability

was quite but it was very dirty and it says that they have a laundry room but the dryer doesn t

cleaning - sink was clogged with hair - bed was very uncomfortable - room was across from the laundry room, and

laundry carts are next to the room i stayed you don't need an alarm as loud as they are you will

laundry on premise though advertised

laundry room is no longer there and i guess the descriptions need to change

breakfast room with tv and board games, great housekeeping, helpful staff, and laundry room

laundry on premises

there's a guest laundry, and housekeeping is also excellent

there s laundry service though i didn t use it

how the laundry room was on the first floor

guest laundry on site

laundry at the facility

facilities were good incl laundry, ice and vending

they even have laundry on site, and vending machines if you want a late night snack

not enough parking

would have preferred bacon or ham . parking lot was pretty full, got a better spot 2nd night.

the pool was cool , bed comfortable , the coffee

no coin laundry.

extera charge if you wanted change room before coming no laundry

there's no guest laundry facilities

was not firm, no afforfable/internal laundry, breakfast should give/rotate options, poor wifi into the

wasn't available, laundry wasn't available, staff was unfriendly seemed annoyed when

the laundry should have been open longer

staff are helpful and considerate all the time. clean and with in-house coin laundry.

the back parking lot is a little sketch

quiet and comfortable room. good wifi. good value for money in the area

ac in the room, good wifi, quiet, parking, good entrance from camino real

had my pet, a cat during my stay and the staff were always friendly and very accommodating with my needs

parking was tight

the parking spaces are big and room for large suv's, which i have and is well lighted

wifi was very bad. maybe it was just during my stay but you could barely load anything.

easy to find, good parking, ev charging stations

the property was great, only one missing item and that was a laundry bag for dirty clothes!

i was disappointed there was no laundry

the damp smell and it was near where the laundry was done

great pool open 6am

property currently under renovation so breakfast is limited. construction noise is pretty low

front desk did not have enough quarters for us to do laundry; they had to wait for the manager to arrive to

got room #126, is very closer to your laundry room and all night was annoying sounds from washer or dryer (motor

no laundry service

were in room 225 next to the laundry room

parking during construction

some rooms had a laundry line for hanging up wet clothes

no guest laundry

no laundry room

gym is not complete

clean rooms clean pool and spa clean fitness center super friendly staff

finally, someone wandered by, from the laundry room

i wasn t able never able to connect to the wifi

parking is available, and the toiletry amenities are well-prepared

no need to drive and hassle with parking which is always a pain

modern - hardwood floors wood blinds/shuter style, costco k-cup coffee - new mini fridge - easy parking

do-it-yourself laundry available on site

parking for small and medium size cars - not good for vans

bed and bathroom. breakfast choices.

also parking was very easy and breakfast was excellent

really clean parking lot

laundry facilities

the guests laundry room wasn t clean.

amenities- full and varied free breakfast, pool area, gym, laundry facilities, business stations

laundry room behind the pool is coin operated with no coin exchange or detergent available, felt

great laundry facilities and they even provided laundry detergent (tide) and fabric softener (bounce if i

no atm for coin operated laundry machine and they did not allow coins to be bought at the front desk with a

coffee and tea are complimentary, location is good, beside a fun golf park, safeway is an 8 minutes walk

breakfast was nice but some items were empty ie: bagels, bread,

very nice clean rooms. breakfast was great.

i never did use the gym, business center, or breakfast room

gym was clean and well-organized

besides, the breakfast was simple but nice

spacious with plenty ways to relax with family in media room and pool table.

breakfasts were a little repetitive for longish stays,but ver good quality.

the breakfast was a bit disappointing but guess its because of my european

they have laundry room so you just need to exchange for coins at the front desk

there is a laundry room for the exclusive use of guests: it has 2 washing machines ($2

laundry machines are not enough

gym room is smelly....

i enjoyed the balcony, the bed was comfortable, coffee and kitchen.

gave me free wifi.

they say they have a gym a t the property, but once i got at the hotel they was remodeling the gym , they moved

it would be an idea to have your coffee bar open in the morning.

the pool facilities could use an upgrade

i also ordered room service one time and it was delivered promptly and tasted great

at each other, and using their tub (until at least 1:30am) was possibly the housekeeping doing laundry

i could see the wifi hotspots, but i never got it to connect at a usable speed

parking, no pool, gym needs an upgrade

us, it was not a problem, but if a guest would like to order room service, it s not available

their little private gym has people sneaking into all the time and taking the water; in addition to punk

no laundry in the hotel, and also under the airplane route of sjc, for me a little noise

the wifi was a little slow - i'm assuming it was everyone

wifi was spotty to bad. didn't always work.

needs better breakfast options

the parking lots there was a group of gangsters with fights and drinking alcohol outside

there was laundry facilities on the floor along with filtered water available - nice touch

also nice laundry service, decent gym and a good breakfast that was reasonably priced

that they re dog friendly and that they have a salt water pool

room service, extra charges for everything including $20 a night just to park your car there

also nice laundry service, decent gym and a good breakfast that was reasonably priced

parking and no change machine for laundry

no laundry due to covid

the dryer in the laundry room was not working.

laundry facilities. but understandable due to covid-19.

pool, laundry and gym was closed.

gym was abit small and no pool.

no hotel bar or restaurant. coffee shop not open later or until 9

room service, breakfast or food available

the room service cleanup was great -they we right on top of it which we appreciated

clean comfortable room and the late check out

staff is incredible and very helpful! love 24/7 coffee, love the free laundry.

free coffee all day free laundry

clean, comfort, lots of drawers for clothes, laundry room is complimentary, starbucks across the street,

staff has to open the laundry room door for you bc the room key doesn't work

walking distance to avaya stadium. free laundry room

location as well as easy to get access for the gym and parking

bar should not close at

expectations of a business hotel, nice room, bar, restaurant gym, close enough to the office to walk

i was extremely disappointed to find out the gym was closed and so was the hot tub

the bar had limited cocktail drink choices.

doesn t have a bar that opens late

there also wasn t a pet fee which was nice

staff at the hotel and bar were very friendly

to room have no clue on when it will be restored need to check out by 12 and were not offered late check out on

there is a clean gym down stairs and the lobby has an area for work or to meet up with people

website had suggested there was laundry on site which wasn't the case, but there was a laundromat a short drive

only downside was room was #100 and on the ground floor next to the laundry / housekeeping area, so in the

good variety of breakfast selections

parking lot they allowed a work truck to park and the driver took up 3 parking spaces which took

continental breakfast had a lot of varieties

over charged me and said it was for laundry and a broken coffee machine and i didn't do any laundry there nor

the bar is nice, the food at the restaurant is really good

was very comfortable, however the wifi and cable was not so good

cheap,clean,conveniently located near food spots and a gym

room service was quick because i asked for extra towels

i told reception whi were going ro contact laundry and get back to me

the lock on the window was gone was scary having our kids alone

idk what the official criteria is but to me, if a hotel does not have 24-hr room service; it is not a 5-star

the bar closing at midnight but it s not a complaint at all. i know it s unrealistic!

upon arrival we learned the pool closed due to remodeling.

room was clean, bed was comfortable, just an 8 minute drive to santana row, and the breakfast had very healthy

kitchenette

great facilities including modern gym and small but very pleasant pool and outdoor seating area

great breakfast

i enjoyed the continental breakfast

there's no laundry room

all facilities were closed. laundry room,breakfast. they should update their ad.

laundry room out of order

they didn't have laundry facilities available.

people using the laundry facilities

convenient guest laundry

pricing was very affordable, there's a pool, workout area and laundry room

there is a laundry room and also an exercise room (did not use)

bed was so comfy, slept like a baby, did my laundry and was impressed how much it was a $1

there is a pool, a laundry and a fitness center - plus-value for this price

and layout of the room, amenities, laundry facilities, filtered water availability, front desk staff, comfortable

coin laundry machine is always occupied

we also ate and drank at the bar on the first floor

my spouse was snarkily asked if he wanted to pay for the two bananas he chose at the breakfast bar when i was

clean, modern and beautifully decorated. craig in the bar was amazing. i d love to come back.

location is good. laundry is a bonus.

location, nice big rooms with a kitchen, a washer & dryer which are very important when you are on the road for

rooms were small, bar was closed, and the spa was beyond filthy.

they charged 15 dollars for parking. the pool and swirl pool was not properly cleaned.

maybe the prices at the bistro. or you could add a kids menu that has more kid friendly prices.

bad area, lots of ants even after spraying, not enough towels- no laundry

a little noisy as i was next to the laundry room.

listed with a on site coin laundry, which is what i needed

roaches, no hot water , no room service, bad customer service, hazards everywhere

no room service

s a laundry room for guest use

my kids commented on this hotel was the nicest they've been to

from wonderful reception to housekeeping, the cleanliness of the room, nice breakfast to great ambiance

fitness room machine noisy. motion activated bathroom light.

i enjoyed the complimentary breakfast

our room was across from hotel laundry room. a lot of noise pre 4 am

t value the price you pay and the internet wifi is just ridiculous, they literally turn of every 5 min, you

the gym was the one of the best gyms i have seen at a hotel. the staff were helpful and cordial.

nice little snack store; large lounging area by the pool and in lobby

it was hurt very deeply ,she also dress the pants i think it's very dangerous to the kids, and i have also

breakfast is much better than average

the wifi was good

location with excellent parking

also, lots of free parking

love staying at holidays inn expresses its fast check inn with a gym and a fabulous breakfast

no laundry facilities or work out room

as if there was a laundry room next door

clean rooms, good breakfast and gym

my family and i love the breakfast. the little room service robot is also incredible.

beautiful and large rooms. great breakfast. nice heated pool

cleaned room, nice with the laundry room

close to the airport. 24hr reception. friendly staff. laundry service.

something that we came across (for future travel), was the in-house guest laundry room, which would come in

i could not find laundry room

no online payment laundry machine.

guest laundry is very second hand

we had the room right above the laundry room

the hotel offers guest laundry, and a microwave is available at reception

no laundry room though 10minute walk to nearest

no laundry facility

shuttle to the airport which is 5 minutes away

the lobby, the bar and overall hotel

convince to the airport . shuttle was very convenient. bar and menu were very good

convince to the airport . shuttle was very convenient. bar and menu were very good

communication and expectations and experience with the shuttle pick up from the airport or lack thereof

we didn t use the pool, fitness room or laundry but all three are great to have

we asked for 2 laundry bags & she said no, but we always get them

there was a laundry room and breakfast in the morning and staff was very friendly just a weird

i didn t use them, but the fitness room and laundry facilities looked very nice

and the laundry room was large and very clean

laundry services

and the laundry room is a plus

closeness to laundry room as requested

laundry facilities

laundry facility

the laundry rooms only cost me 2$ a load, that was to wash &

breakfast was great! laundry room for guests was a great plus! the room was spacious and cozy!!

value nice rooms living room kitchen fridge stove mic

room, courteous staff to include the bar and snack bar

great breakfast. the scramble egg quality is better than its pairs.

they offer free parking, there is a coffee shop and restaurants right next to it, about 2min walk

parking wasn't the best

staff and gym were great. the beds were super comfy.

gym, location, staff

it was clean, but being remodeled. definitely nice. bar is a plus. very modern.

especially staff who picked me up to laundry facility are really helpful for us

we check in late and i asked about laundry facilities

i like that and i was able to get a late check

staff at check-in, quiet room, and shuttle driver to airport.

only thing i do not like is they did not give us consideration in taking shuttle bus from the airport to hotel

suites due to the pandemic we had to walk all the way out and around through the residences laundry and there

coin laundry machines; pool and gym. the breakfast was good. good internet.

shuttle to the airport in the morning let us go a little earlier

free breakfast, friendly staff, clean rooms

hotel room and pool were super nice but the staff were excellent

no place to do laundry

staff, room service, consistency of the doubletree, shuttle service

room service came super quickly after we ordered, and there's also a

very comfortable, lovely pool area and gym.

pool and spa were cold

they had a more environmentally responsible cleaning/laundry policy

- in small plaza with starbucks, gas station and 3-4 small restaurants - small but functioning laundry facility

spa jets were not working

comfortable pool to sit by and restaurants are within walking distance

liked that it had restaurants in same parking lot

housekeeping left pile of laundry in hall over night and other items.

nice staff, great hotel with breakfast included in the price, laundry room available, calm terrace, nearby to

alarm went off in the middle of the night because of some mishap with their laundry machine

breakfast laundry machines

wish there were some healthier options for the included breakfast

great kitchen setup in room and rolling table and setup/layout to make room feel biggger

not enough kid friendly breakfast options

it is clean, good breakfast

this time we didn't use the kitchen but that is a plus

the staff are very friendly i like the laundry room

in the laundry room is a big sign saying that change is available at the lobby

days later when i was doing laundry, i asked him for change

they had laundry facilities as well (although i did not use)

out of order: gym, restroom in lobby, guest laundry, ice machine

laundry macine would have been in the room....

my kids loved the indoor pool because the water was heated

indoor pool is great but would like a hot tub

pool was under maintenance when i stayed there which took some joy away from the kids

room service very friendly staff was polite.

i had an unusually large number of questions and requests - phone charger issues, late night laundry needs,

wifi extra payment, could not include my univ address in the receipt.

spotty wifi (free version).

wifi didn't take right away. it took a little time for it to come on.

pet friendly

the laundry room only contained 1 washer and dryer.

had to stay an additional night and needed laundry,

room is big, location is good, breakfast is awesome, laundry is cheap.

the rooms are comfortable and there is a laundry room on the 7th floor

there is a guest laundry room, which is a big plus for someone who travel many days

dirty laundry on that sat on the floor of the hallway, and having to take a cold shower because the

was clean and the facility had laundry

what i didnt like was the laundry was very dirty, the ice, also the stares in the back.

the airport shuttle was on time and driver very friendly

the front desk staff/personnel, as well as the kitchen people were very nice, friendly and helpful

if you need urgently, there is the laundry, just 15-20 min

i can't believe i paid $400 for a room with a view of the hallway next to the laundry room where all the maid

i didnt like my rooms all the way away from the main tower next to the laundry rooms

kids wouldn t eat the breakfast, except juice and dry cereal

wish they offered some kind of grab and go breakfast items for the kids

ideal place for disneyland, very clean, great fridge in the room. good pool for a chill.

sometimes, you feel awkard to stand outside with family (kids)

the pool is so dirty and not taken care of

like the breakfast and my kids love the bi-level suite

the breakfast scenario