i did not like about our stay was the cleanliness of the laundry room

the staff was extremely polite. rooms very clean and plenty of parking.

the front desk lady was awesome!! the breakfast was hot and a nice selection.

breakfast was just ok

kids running on the floor above or folks walking can be heard

water no towels for pool, wouldn't give us an extra bath towel to use - said they were all in laundry

breakfast are very good and delicious

in has everything literally in walking distance you would need from food establishments to a gym close by and

big parking lot

i liked everything especially the free parking

staff laundry services

was great customer service, nice working gym and clean fresh room

their was no jacuzzi with the pool

love the side door entry when parking is maxed out with easy tap key entry

great location with delicious breakfast and helpful staff

property was clean and gym was open for usage.

no continental breakfast, but coffee makers in room.

didn't serve any kind of breakfast which on the website said they did

i booked a non smoking room but i guess there was none left

breakfast was very limited. even if you add jam and peanut butter would be a major improvement.

pool wasn't open

laundry facility-clean & reasonable rate, secure, police patrolled the area

the chairs by the pool need repair.

people just hang around in parking lot and front lobby area make u feel unsafe at times

our arrival two gentlemen were out in the parking lot waiting for the police, their car had back windshield

indoor pool was a little cold, but that s ok

laundry devices are old and inefficient, also the front desk doesn t have quarter exchange for

i like this hotel because it has microwave, laundry, exercise room, meeting room, swimming pool

front desk staff very nice , clean establishment, pool was great for the kiddos.

every night, staff was super nice, proximity to everything, amenities were nice (gym,

breakfast is awesome

no laundry, same breakfast everyday

the gym was a nice space as well

best aspect for me was the clean pool and the friendly staff who assisted with me extending my stay each night

i wished there were a bit more meat options for breakfast.

new building, parking, breakfast.

15 minute wait at the front door as the clerk would doing laundry his job

room smelled like someone had been smoking weed there for 20 years and then moved out and we got their

sheets ,pillows look old , board with nails in closet , non smoking room had a strong odor of smoke

the kitchen. there should be better pest control to handle the roaches.

facilities are bad and i asked for a non-smoking room and the smell of cigarettes in the room was unbearable

simple tasks like getting a printed receipt, giving laundry on time, giving complimentary water etc etc seems

access to the pool was also broken =( the main reason why i picked this hotel is that it has a laundry room

a more thorough vacuuming and a microwave and a little frustrated there were no plastic bags for laundry

amenities are great - gym, restaurant on site, roof top pool

strawberries on breakfast bar weren t good

including the swimming pool and laundry room

indoor pool, gym, bar, laundry and so maybe restaurants and attractions nearby

tokens or adding laundry cost to the patrons room account could be beneficial if implemented

they also had breakfast options which we appreciated even during covid time

i would have not mentioned to young kids if i was told correct information

not working laundry ice machine, jacuzzi breakfast had no food out at 8 am.

the parking lot light shining in the room and no way to close the curtains to block it out.

the gym lacked operating equipment

breakfast

quite and well kept. no bad smells and parking is plenty

slow internet speed and no guest laundry

soda bed, when asked if we could get a pillow and blanket i was told they were short handed and laundry didnt

location for dining and shopping, friendly staff, awesome breakfast, nice pool and fitness center

bed was super comfortable, the breakfast was great, very diverse for any taste, the kids loved the pool

breakfast is ok. rest everything is good

made 3 attempts to get me in a clean room with laundry service

everything that came from laundry was stained

laundry room was closed

laundry facility was out is service

doing laundry, etc

the laundry facilities not having tap to pay. i don't really carry cash, let alone quarters.

my subsequent room had a kitchenette that didn t work

the fitness center was very private and clean also

clean pool and fitness center stocked with towels

clean pool and fitness center stocked with towels

i loved that there was a complimentary laundry supplies and the cost of using their laundry equipment was also

is a laundry room, far from places of interest, check in counter person was not courteous, anyone can go

other guest bbq and loud music in the parking lot and the staff did

gym n room

rooms did not have refrigerators so that sucked and pool was extremely small.

suite was very clean, the kitchen was very organize and has everything you need during the stay

able to have pets at the hotel

of the room including the kitchen are spacious and the monday to wednesday evening snacks are very appetizing

the swimming pool is very small and non for kids.

no hot breakfast just grab and go bags due to cv19

new few more laundry plastic bags.

no self-serve laundry

laundry machine for use on the facility, bathroom could have a better lighting and exhaust fan

no laundry room.

no microwave in the rooms and no on site laundry facilities

no pool no laundry and no gym

garbage on the parking lot

was a little dirty, my ac unit did not work, the tv remote did not work, i could not access the wifi,and i could

cars in parking lot with loud music late at night

second time that i have seen multiple police vehicles in parking lot

pool, gym, nice rooms-great value for such a high quality stay and relatively low price

there was no food or room service, the pool is tiny

6 days of staying and i didn't get room service a single time

pool area had debris from the trees all over the sitting area fruits leaves that fell from the tree

very clean and plenty of parking

free laundry, very good breakfast, breakfast changes daily, free parking, good location

to lots of food choices and entertainment, free breakfast and free laundry machines and service pet friendly,

they have a very nice laundry room and gym

the gym is beautiful and there's a nice pool

loved the location and it's pet friendly which is awesome i have a service animal

the breakfast is wonderful as well as the gym; it's worth.

the breakfast is wonderful as well as the gym; it's worth.

breakfast - waffles not good taste.

good choices of breakfast with plent fruits

location, in room private kitchen

the breakfast was great. so happy they had a guest laundry and fitness room.

laundry room was free an awesome breakfast as well as hospitality

all the other amenities provided were appreciated, from the laundry to the swimming pool

the laundry is free and much more

ie don t say you have free laundry when nothing works

no bag in room for laundry, floor in bathroom was dirty, shower didn t work, grounds were messy-not maintained

laundry on site was reasonably priced and clean

with plenty of food options walking distance from the hotel as well as a sam s club across the parking lot

no swimming pool and wifi was terrible

the area, aldi, heb and whole foods, so that a person could do meals in their room since it had a kitchen

pool opens at 10 that is way too late for an indoor pool.

the easy check in , the breakfast , the patience, the pool and etc.

hotel was clean staff was nice and breakfast was really good

it was so clean, and even the pool was spotless.

the pool hours

i went into the hall to ask a housekeeper for extra towels, but she told me that i had to go to laundry to grab

free guest laundry facilities

they accommodate you with fresh towels upon command and also offer free laundry

laundry room washer/ dryer u can utilize for free

nice remodeled rooms spacious and clean. laundry was complementary and again very clean.

a blood stain and not a heap of blood all over the bedsheets, i wonder if they ever do laundry or they buy new

water, unable to change the sheets and towels as there had been no water to be able to do any laundry

they even could not provide me with extra blankets because their laundry cleaning room and store was closed in

the breakfast was scarce

roaches no gym no pool. rude staff. i want a refund

the cleaning staff took my personal pillows and they were found in the dirty laundry

friendly staff we went to the bar and the staff there was very nice and courteous.

the bar and room was fantastic

we couldn t stay longer to experience all the amenities of the hotel (fitness room, pool)

the location, shuttle service got us to the concert in less then 7 minutes

location for one, the pool had dirty water, noise and prostitution in the area

i had absolutely not problems comfort wise, parking and checking in and out

the big flat screen tv was the best part for me and here is plenty of space for parking larger vehicles and

they hung out in the parking lot late at night being loud

very clean place, easy to find and close to big roads, parking had a lot of space

the pool and the price

the rest, meaning parking lots and surroundings are pathetic unless you enjoy prostitution and drug deals right

comfortable rooms with a mini fridge, microwave, cable tv, and wifi

pool, tv, wifi, bed and shower.

pool, tv, wifi, bed and shower.

turned the ac on and showered (the towels were very stiff, no way they had good laundry detergent) and got

wifi on and off in room

pool wasn't open

parking lot it s a little small but not bad

music in parking lot, constant foot traffic, fight downstairs

* effective and cheap laundry service * morning breakfast

i bet they were, i cannot tell you how many drug deals in the parking lot happened that we saw, not to mention

it was very clean and the staff was very friendly. the hot breakfast was much appreciated.

the staff is exceptional, they are all very friendly and helpful, breakfast was awesome the best i've had at

wifi struggle

it didn't have the kitchenette like it said when i made the reservation

location and parking.

just breakfast u need to wake up at 5am to enjoys

very poor breakfast and if you're late you missed it (no replacement)

the facility and my room were very clean and the parking lot was well lit .

the food and drinks were always good and the facilities (i used the laundry and pool) were great as well

finally figured out i was allergic to the laundry detergent or maybe something on the blanket and

was a fire in the laundry room and the fire alarm on the 4th floor only beeped once and did not continuously

breakfast was not what we expected also not knowing that we had ask for room service

no pets. i had to take my pet to my sister's

no laundry room, buttons in the elevator were broken, only one waffle maker worked, so there was

rooms are very spacious! really nice pool (not big), hot breakfast - best check in ever by emily

the wifi is truly poor

wifi connection wasn t that great my laptop and my phone connected but they moved very slow while

all over the building which shows my wife was always smoking outside never inside bcuz our kids stayed with us

they said all bath towels are not clean and no laundry is done

room was clean, attractive and even had a kitchenette and a lounge area so that we could feel right at home

pool is cozy & the rooms were humongous & had everything we needed

loved the small kitchen and all the supplies they provided to go with it

full kitchen with flatware dishwasher

laundry room.door was broken

com did not mention the hotels pool is currently closed because their spa is broken

everything especially the breakfast

music from neighboring bar until late

of parking(really think you should do a garage, & you could charge fees to park in there for security

the pull out couch was dirty with trash still behind it, the pillows smelled like sweaty laundry

breakfast not so good

the closet bar was falling off the wall

lights were so bright in parking lot, it was hard to get room dark with curtains

comfortable bed, good wifi and good parking

the parking lot was used by shoppers even though there is signage that states hotel use only

the hotel is located in a shopping area which was nice. ample free parking as well.

we enjoyed the jacuzzi & pool

love that there was a gym and pool. yet the pool was too dirty to use.

the wifi was trouble

laundry services aren t expected everywhere, especially 3-star hotels, but when i saw a laundry

t confirm if it was bed bugs but my clothes had to be washed before they entered my house, the pool was closed

bar soap provided to wash our hands is quite drying, but the lotion that is also provided does help

uncomfortable with security present at the hotel due to it being a casino, being checked for weapons made us

parking lot can get crowded during poker events, requiring to park on the meadow

easy to navigate the laundry services which are reliable and efficient

gym awesome

it had a closed in parking lot.

well lit parking lot and security coded parking gate

friendly staff, hotel location, services, gated parking lot made our vacation perfect.

ice machines on alternate floors and one out of service. laundry room also off line.

the walk to parking and only front door access..

very good hot breakfast

gym not in working

tv didn't work the phone didn't work the wifi didn't work breakfast was not good was almost the elevator was

good breakfast and coffee

small hot area by pool

advertised breakfast, but it was very limited. understandable because of the pandemic.

could have had a later pool time during the summer

breakfast was good too, lots of options

breakfast and room was big

the breakfast was great with many

a fan of parallel parking, and that was all that was available, every time we came in, lol

the pool wasn't the cleanest and it was closed for maintenance on a ladder the last two days, even

liked having a living room and kitchen area separate from the bedroom in our 1-bedroom king suite

the customers as well as the staff and customer service,the food/breakfast, the pool, the laundry room (washer

dreadful wi-fi, very poor. gym and pool need some attention

oh and pool was outside our room and children were loud until late night

i liked the courtesy of the staff, the bed was very comfortable, the breakfast was very good

if only it had an indoor pool it would put the cherry on top.

room layout, breakfast, and friendly staff

that the bar is still not open due to the pandemic

breakfast, was good, but could have offered more choices

only problem was the pool closes early ish like every hotel so not being able to go was on our behalf but that

parking wasn t an issue and we were close to the highway and everything else we needed to be by

the staff was it was not clean at all and you had to bring your old towels and sheets to the laundry and change

the weak wifi signal that constantly drops

private parking

no elevator, no wifi, no breakfast, no microwave.

bed covers looked used , no wifi , roaches crawing in some room areas .

the laundry machines didn?t work, the room was hot, no management on site

room was spacious, staff were friendly, free breakfast was good, nice lobby, love the laundry

old things lift not working very old laundry

sheets are not clean / not dry yet from laundry

the laundry room didn't wash the cloth right

laundry facility was not working and pool was to cold and the trash outside was stacked up so high

laundry facilities on site, good breakfast options

pool was freezing and the air conditioner in the pool room was freezing as well

love the pool inside the hotel and the staff were very nice and told me every detail of the hotel that i

delicious breakfast, and the during-the-day staff was very nice and helpful

love the fact that they have on site laundry area

the wifi was also sporadic at best

slow wifi. breakfast .

the bed was very comfortable, had alot of channels to choose from,and parking lot was well lit.

into the parking lot is a little tricky and the traffic is non stop busy

the parking was different but works for the property

the guests dogs waste pickup, most tenants ignore this law and don t clean after their pets

studio is roomie and clean, kitchen appliances in great working condition, hotel has ample lighted parking,

free parking, free wi-fi, conveniently located to stores, shopping, venues and restaurants

i like that my pets was able to.be there without me paying a pet fee and the room was clean

no kitchen in the suites

the staff was great, the breakfast was great and the overall facility was nice and clean.

clean, comfortable with a fabulous breakfast

it was amazing from the room, pool to the front staff was the best

at all times, room was clean, temperature perfect, soaps/tissue was stocked, adequate towels, parking was

maybe the laundry

a do not disturb sign on the door when we left left laundry in room and when we came back laundry was gone and

it's a non-smoking hotel a lot of bums and drugs at it servicing through the halls no swimming no laundry service

smelt badly of urine (pet), room had rubbish under the set of draws

how there wasn't any cartons of milk for breakfast.

they also had laundry facility on site

put me next to the laundry room and was loud starting at 6 a

bed size, shopping and dining convenience, bathroom, and laundry

big room, onsite laundry facilities.

parking. we came back late and couldn't find any parking.

issues with laundry room

free laundry facilities

temperature very cool, complimentary tea and coffee, kitchen in room, pool, gym, &a laundry

amenities offered such as the equipment in the weight rooom, some of the washing machines in the laundry room,

it included a kitchenette and small living room and a separate bedroom

comfortable beds. laundry room, and machines. friendly staff.

it smelled of laundry soap which implies that it was fresh

i had kids and family , this is freaks all my family and never never never come back this hotel agian

always a clean comfortable stay. safe parking

the hotel is pet friendly but they charge a fee that we didn t know about, i have stayed at plenty of hotels

laundry room clothes take forever to dry

the lack of coins and resources for a paid laundry room

is bad , they shud start laundry service pandemic is gone people who are working professional has no time to do

laundry out of order

nice hotel pretty quiet great parking the breakfast is pretty good as well ud83dude18

loved the pool, gym and guest laundry facilities was much appreciated

the laundry room noise was right where our head was while sleeping so we heard the washers draining and

i love the fact that there was a pool for the kids but it was way to hot in there!

everything the pool the atmosphere

gym was very small, the shower only had hot water which was annoying considering the day had been

hotel appearance, when we got off the elevator to the right trash on floor, a big crate of laundry, weird smell

they also have a fine laundry facility

pet stains everywhere, dated, and

the kitchen and internet were great

parking lot was pretty clean

very nice hotel with free parking, wi if and breakfast. bed was comfortable

bed was comfy, breakfast was great.

your staff was excellent and the breakfast was on time.

one thing, ants by the pool's sitting area need to be addressed.

staff we're friendly and the complimentary breakfast was great.

no laundry machine

wifi, tv, plug ins, lamps didn't work

& the plug outlets didn t work then downgraded my room to a room with no remote for tv & no wifi for my laptop

has no wifi and very bad service at the reception

room had no wifi, microwave, refrigerator. had to use microwave in lobby.

everything was clean food was good. beds was clean. and laundry was also clean.

the staff. they are greedy and rude. the laundry is not clean and they brush you off

the rooms are big and parking is free and plenty

parking space is very limited

and was expecting a little more when they said breakfast

love the cleanliness, variety of breakfast items, on site laundry facility

very clean could smell fresh laundry in hallways and outside

laundry facilities were good and nicely priced (compared to new york, washington dc, new orleans

also, the wifi was horrible for simple gaming on the pc but worked fine for browsing on the phone

breakfast didn?t taste very good. wanted bananas

room smelled funny like dirty laundry

cockroach, dirty bedsheets, poor wifi, only sweet brekfast, gym not working.

location! walking distance to nrg. front desk staff friendly/helpful. shuttle driver was nice.

wifi poor signal

kids were running down the hallway beating on the doors

given a giant rolling laundry bin to move my bags into hotel

the people hanging outside in parking lot

for comfortable stay is there, refrigerator, little kitchen, spacious room with two tables, safe parking, good

to much chatter and the wifi that i didn't order

kitchen availble

on site laundry room

didn't like that the room didn't have any microwave refrigerator and no laundry room for all the basketball team

bathrooms pricey breakfast and problem with the shower knob no laundry rooms on the property

pet fee that was not known to us until we checked in

we would not allow our kids to swim due to the poor condition of the water

no designated area for trash and dirty laundry drop off, since no housekeeping was available due to holiday

very clean. delicious breakfast and the laundry room. made the stay very comfortable.

breakfast & cleaniness

hotel room was nice with large room with very comfortable beds. pool was very nice.

pool was nasty.

free laundry

laundry didn t work throughout the stay so we have to go to nearby laundromat

also when we drove up there was a skanky car sitting out front and then 3 cars down was about 2 laundry baskets

appreciated the complimentary laundry

loved the location, the full kitchen, the price, and the room is modern and very comfortable

rooms are nasty laundry smells burned it s not up to date on pics and no elevator

customer service is below zero, gym is out of order, pool is dirty, laundry is out of order, no cleaning staff

there was coffee but no coffee machine,the laundry was not

no elevator. have to climb stairs to do laundry

three nights and had to bring our own laundry to and from room to desk to get fresh linens

laundry machine and dryer were broken by the time we stayed, which was very annoyed because

the front desk girl and the laundry lady

the beds are comfortable, breakfast was good and staff friendly..

the mini kitchen

old lady in the kitchen i didn t like her how she respond to me

i dont think they laundry the towels and sheets

many amenities including a starbucks, indoor/outdoor pool, hot tub, gym, restaurant, bar, and laundry

very nice without being overly expensive or gouging you on every little thing, like internet and parking

the rooms were clean and the room service was also amazing

restaurant and bar on premises

pool is quite small. cannot exchange coin for laundry.

the location was great, clean hotel, breakfast was good

breakfast was great!!! and they offered a medical shuddle to my appt.

good breakfast provided

friendly staff and great breakfast

coin laundry, which i did not expect at such a hotel.

our stay a full lent trap caused a fire in the laundry room the 1st level was engulfed with smoke and a horrible

laundry very bad shape, raccoons in dumpsters and around trash cans

the desk, the breakfast, laundry and housekeeping

pool hot tub and gym were exceptionally clean

if i really had to be nitpicking anything i guess the guest laundry area could ve been bigger cause it was

used the guest laundry twice which was

i liked only location and laundry.

pool was dirty. could not go in water which was disappointing as we had some downtime.

they need some patrol at the parking lot at night.

free laundry services and a small but well maintain gym

bugs toilet loose lid floors dangerous alot of spaces in between planks & dips in floor free laundry great but

like the laundry which was free

my room was in main hall to laundry and a common wall with the exercise/laundry room.

refrigerator noise constant, television remote not functional, staff did not address issues, laundry facilities

gym could be better equipped. basic and okay but could be better

i loved the full breakfast that i had the privilege of enjoying.

beautiful and especially the staff in the hotel reception staff all room service workers all the staff and

no pool

they also had a few roaches that my kids saw

wifi

room was very comfortable and quiet, our stay was very relaxing and the pool was nice too

wallpaper, old carpet, old non functional bathroom faucet, non functional pool, poorly maintained gym, and

bar wasn t even open

pool dirty

no laundry service

i also liked the pool and hot tub as well

pool and spa was a nice area to relax in

had a nice view of the pool from my

location and convenience to the galleria area! free parking was an added plus!

there was no pillows, no wifi, no towels, there was cockroaches, dirty bed sheets, no comforter

time is somewhat shady with some people smoking and loitering outside on the stairs or on the parking lot

many parking spots in lot and we saw few other guests

internet wifi was very poor and keeps disconnecting

parking close to room

on the building is very poor the air-conditioners don t work properly the dryer for guest laundry doesn t

but to make things right the staff allowed me to finish up my laundry using staff laundry room

husbands and my personal laundry bag with our clothes in it was taken from our room when we were out, housekeeper

gym needs dumbbells

the breakfast could be improved.