the staff. they are greedy and rude. the laundry is not clean and they brush you off

everything was clean food was good. beds was clean. and laundry was also clean.

the outdoor pool should be cleaned daily not weekly

breakfast could be better

this location's wifi and tv programming is bad, if not the worst of any hotel i have ever stayed

it literally started smoking and shorted out soon as she turned it on smh

the hotel is really small, parking lot only fits about 30 cars or so

parking was right by the rooms for easy access. right next to walmart too.

that they didn't have breakfast and they charging to much for the rooms

breakfast and tv didn t work but one of the workers helped

kitchenette

vwalmart almost shares the same parking lot and other shopping is close by

the room, kitchen and bathroom have a nice design. fun retro looking fridge and microwave.

easy to find, good parking, efficient entry, comfortable bed.

liked the kitchenette

wifi is extremely slow, cant really stream or download anything at 4mbps download

i booked a smoking room and was given a non smoking room

very nice staff, nice room, bed was super comfortable and they have the option of smoking rooms.

the room smell a lot like cigarettes and i asked for a non-smoking room

few options for breakfast.

no towels no room service

no pool access

people smoking in the no smoking rooms and the parking because your room key wouldn't work on any of the entry

dirty pool

when i asked for assistance with the wifi, the black lady working at the desk had an

small cockroach, kitchen sink was rusted, a cuple of stains in top of toilet

the kitchen setup and the room size

the cleanliness of the room, the size of the room, and the kitchen.

kitchen & free wifi

was a very weak wifi signal in the room

no breakfast

the facility and my room were very clean and the parking lot was well lit .

it didn't have the kitchenette like it said when i made the reservation

they didn t offer breakfast!

didnt have quarters for laundry machines, there was no atm & no coin changer so staff adjusted bill & gave me

facility has laundry, workout area, and a lot of shopping areas and restaurants around the hotel just in case

decor in rooms, wifi is excellent, decent breakfast, lobby is clean and right, laundry was a bonus

laundry is not clean

the breakfast sausage looked weird

comfortable beds. laundry room, and machines. friendly staff.

it smelled of laundry soap which implies that it was fresh

the hotel was pet friendly with a charged amount of $25 which i felt was reasonable

there was ample parking

wifi was key

very friendly and helpful designed for a longer stay, so kitchen appliances were available and laundry

laundry much appreciated

also included at the hotel is a guest laundry, which was unexpected (but much appreciated), and a really good

nice pool too

bed, would be a good place to stay for a few days- kitchen had enough equipment for basic cooking if that was

no designated area for trash and dirty laundry drop off, since no housekeeping was available due to holiday

very clean. delicious breakfast and the laundry room. made the stay very comfortable.

i liked everything about this place but the breakfast could be better

the room, the kitchen, and tv options.

pool was nasty.

highway was dirty because they was remodeling what i paid for i did not get i couldn't use the laundry room cuz

one of houston's busiest streets westhiemer and just outside of the beltway 8, great value, free laundry machines

the staff was helpful and i loved the market place and free laundry!

this is the 3rd candlewood suites property i have stayed in the last 30 days and even though the laundry machines

the wifi seemed to be very slow

i was on had loud closing of doors all night a baby screaming and crying until the morning the breakfast should

breakfast was shut down way before 10:00 both days we didn t make it to breakfast due to it

for the pull out was nasty looking all stained up (uncomfortable) also there was a roach and parking was

the parking is terrible

gym was a nice size for those vacation workouts

run out of breakfast early

wasn't able to use the pool which is one main reason why i booked it, so just a little disappointed

we wished the breakfast was served later :)

the pool looked more green than blue, so we didn't use it

kitchen, dishes, bed, etc

used the guest laundry twice which was

if i really had to be nitpicking anything i guess the guest laundry area could ve been bigger cause it was

i liked only location and laundry.

while in pool area i was asked for money by a bum

downtown, scary area unable to sleep comfortable not knowing if my car was going to be out in the parking lot

the breakfast was cold

we had breakfast both days delicious

the hotel also have a gated parking

breakfast was not included so we ate at london cafe a couple of miles away

breakfast looked excellent and a good number of folks staying at the holiday inn were taking

laundry services aren t expected everywhere, especially 3-star hotels, but when i saw a laundry

the back up self parking lot can be a bit better. it gets very cramped.

staff were very rude i think i should get my money back since i slept in my car in y all s parking

the cold weather, that we couldn't enjoy the pool area.

is a casino hotel with poorly trained house keeping team, they just don t clean the room properly and

only problem was the pool closes early ish like every hotel so not being able to go was on our behalf but that

very clean, pool clean and love being indoor, staffs very friendly, location very convenient, safe and clean

friendly staff with easy, free parking. clean and new rooms.

the staff was welcoming and cordial. breakfast was satisfactory.

everything but it's new so it was to be expected the breakfast blew my mind i loved it

old things lift not working very old laundry

the laundry machines didn?t work, the room was hot, no management on site

the laundry room didn't wash the cloth right

sheets are not clean / not dry yet from laundry

room was spacious, staff were friendly, free breakfast was good, nice lobby, love the laundry

no laundry room, buttons in the elevator were broken, only one waffle maker worked, so there was

night staff was watching my kids hard with mugs on their faces and assuming my kids lied about cover that wasnt

wifi was unreliable

, the agent made me pay for my 2 kids ages 6 months and 8 years old

the whole staff is so nice, the property is clean and they have hot breakfast unlike other comfort suites

the laundry room noise was right where our head was while sleeping so we heard the washers draining and

loved the pool, gym and guest laundry facilities was much appreciated

only disappointing thing was the pool

bartender ashley, always made me and my kids feel like it was awkward when it came down to her from the kids

the inside pool was available as well

easy to navigate the laundry services which are reliable and efficient

friendly staff, hotel location, services, gated parking lot made our vacation perfect.

headed to the gym at 7:00 a

the parking is gated.

gym awesome

laundry room.door was broken

the fitness center and the bed was comfortable,

have sharing parking with other buildings someone is driving like crew in parking lots be careful if you walk

spa tub was amazing and the room was clean and breakfast was delicious

online pictures not true the spa tub needs to be bigger and i didn't get the room i requested then when i asked

they also have a fine laundry facility

hotel appearance, when we got off the elevator to the right trash on floor, a big crate of laundry, weird smell

wasn't a cookware set in the kitchen cabinet

typical simple breakfast buffet

the free breakfast was very good

the breakfast is wonderful as well as the gym; it's worth.

the breakfast was better sunday morning compared to saturday morning ud83dude02 nothing crazy

location, in room private kitchen

location and breakfast

breakfast - waffles not good taste.

ie don t say you have free laundry when nothing works

all the other amenities provided were appreciated, from the laundry to the swimming pool

the breakfast was great. so happy they had a guest laundry and fitness room.

clean , friendly staff & free laundry

the laundry is free and much more

they have a very nice laundry room and gym

free laundry, very good breakfast, breakfast changes daily, free parking, good location

to lots of food choices and entertainment, free breakfast and free laundry machines and service pet friendly,

the wifi was okay

simple clean lively decor. great gym! smiling engaged housekeeping

the pool was green, but it got quickly fixed.

breakfast

good value/money ratio gas station nearby enough space for outdoor parking free wifi

good value/money ratio gas station nearby enough space for outdoor parking free wifi

coffee @ breakfast bar, quiet location with open space to the north (security, visibility), helpful staff

the warm cookies the staff the room was awesome the breakfast buffet was massive

excellent breakfast, totally dark window capabilities, parking lot security.

hotel was brand new and very clean. staff was friendly, breakfast delicious, sparkling pool.

i enjoyed the smell, room, and breakfast. i also liked that the tv was tied to my account.

pool was heated

no bag in room for laundry, floor in bathroom was dirty, shower didn t work, grounds were messy-not maintained

laundry on site was reasonably priced and clean

pet friendly.

the kitchen items thats available

what i like the most was the small kitchen

given a giant rolling laundry bin to move my bags into hotel

plenty of parking

pet friendly

it has a kitchen and it's in the heart of the area of houston i'm mostly in.

it's so many people hanging out in the parking lot.

no room services, breakfast in a bag gym closed laundry closed

laundry room was never workable and automatic glass door seems to be very lethal, wanting to shut

rooms are nasty laundry smells burned it s not up to date on pics and no elevator

customer service is below zero, gym is out of order, pool is dirty, laundry is out of order, no cleaning staff

laundry room was not working my main door was broken in my first room and didn t lock and the

the front desk girl and the laundry lady

laundry machine and dryer were broken by the time we stayed, which was very annoyed because

i didn't have any issues with parking my car the parking lot was very well lit at night and seemed pretty secure

location, cleanliness, room size, room amenities, parking, etc.

room was nice and breakfast good.

laundry room washer/ dryer u can utilize for free

i went into the hall to ask a housekeeper for extra towels, but she told me that i had to go to laundry to grab

nice remodeled rooms spacious and clean. laundry was complementary and again very clean.

free guest laundry facilities

they accommodate you with fresh towels upon command and also offer free laundry

was dirty, no fireplace- false advertisement, had to go get towels, ice machine had brown ice in room

room was a cute set up with kitchenette and even fireplace.

pool ver extremely small

very small parking lot, difficult to find the hotel, and quite a few broken things in room.

very large and comfortable room. friendly staff. free breakfast buffet.

i loved that there was a complimentary laundry supplies and the cost of using their laundry equipment was also

is a laundry room, far from places of interest, check in counter person was not courteous, anyone can go

the gym was a big joke you need to upgrade big time

no complementary breakfast. the little food bar they had was extremely high with few options.

access road and a couple of other properties it is a bit interesting to get into and out if the parking lot

a blood stain and not a heap of blood all over the bedsheets, i wonder if they ever do laundry or they buy new

they even could not provide me with extra blankets because their laundry cleaning room and store was closed in

water, unable to change the sheets and towels as there had been no water to be able to do any laundry

were very nice the room was ok kinda smelled weird hair on toilet the bath tub had been painted parking was

it said very good breakfast. can be misleading.

laundry prices are high. though i don't know what other hotels usually charge.

was a great place to take the kids and let them play in the indoor pool and hot tub

indoor pool

nice staff, clean, friendly, great to bring kids, good breakfast included

gym very small, not much equipment or space to exercise

doing laundry, etc

laundry room was closed

laundry facility was out is service

everything that came from laundry was stained

made 3 attempts to get me in a clean room with laundry service

the laundry facilities not having tap to pay. i don't really carry cash, let alone quarters.

we are living post co-vid times, most hotels have a limited not cooked free breakfast

the cleanliness the location the breakfast service and the helpful and kindness

lighted; very clean well arranged and decorated lobby with soft music- feels like home, good hot breakfast/menu

it was too cold to use the pool

slow internet speed and no guest laundry

soda bed, when asked if we could get a pillow and blanket i was told they were short handed and laundry didnt

breakfast

friendly staff, really nice pool, and very good hot breakfast

there was ample parking space and the staff was very helpful too

not working laundry ice machine, jacuzzi breakfast had no food out at 8 am.

no hot breakfast yet

pool was dirty, gym not working, better food. computer room broke, workers cant answer questions

wifi service was good

the parking lot light shining in the room and no way to close the curtains to block it out.

laundry detergent spilled allover three machines and it was never cleaned

price of laundry facility

my second day the front wouldnt give me change for laundry room

rates keep going up,some of the staff have poor customer service,i wouldn't receive all of my laundry or wasn

longer breakfast time not everybody waits up before 9.

15 minute wait at the front door as the clerk would doing laundry his job

sheets ,pillows look old , board with nails in closet , non smoking room had a strong odor of smoke

location and how quiet it was. this is an extended stay location so it had a kitchenette.

sink has been messed up for a week, the tv still doesn't work properly and the wifi goes out all the time

we liked having a kitchen and items needed to cook and eat furnished

the breakfast was great and laundry & gym was a bonus 8 used both very clean

breakfast was very good and we all had more than enough to eat

but room service should pay better

we loved the indoor swimming pool too

like that the pool was open until midnight and my kids loved that

very clean place, easy to find and close to big roads, parking had a lot of space

- we weren t thrilled about the lack of a deadbolt/swing-lock, the filthy carpets or the non-smoking room that

not friendly check in staff, didn't not offer wi-fi password or have extra towels for the pool, pool was dirty

pool was dirty the whole entire visit roaches were crawling on walls bed was super uncomfortable

rooms are very old looking and even if you get one that s non smoking it still smells like cigarettes

no pool no laundry and no gym

seemed to book only one side of the building so parking was very tight even for a smaller car

great pillows, fast wifi, easy location

no kitchenette and no pool

parking is a little tight

indoor pool, gym, bar, laundry and so maybe restaurants and attractions nearby

including the swimming pool and laundry room

tokens or adding laundry cost to the patrons room account could be beneficial if implemented

open pool and breakfast

there was a small group of kids there

laundry facility-clean & reasonable rate, secure, police patrolled the area

many people hanging around outside in the parking lot that night

disappointed that the indoor swimming pool had a temperature of 50 degrees

their children,they run around at all hours of night & in the mornings making noise & messing up breakfast

breakfast was good, love the waffles

the parking

like smoke, arguments in the parking lot at 3:00am -cops called, looks dirty, hole in wall

laundry devices are old and inefficient, also the front desk doesn t have quarter exchange for

i like this hotel because it has microwave, laundry, exercise room, meeting room, swimming pool

super, super clean; great breakfast; big tv, quiet hall way and safe location

breakfast

pet fee was daily and i missed that

we went & bought roach spray, the sheets were filthy and when we asked for new ones she said that laundry was

breakfast laundry

laundry facilities was nasty, dirty

we got a suite and in the sofa bed the kids found a used condom

i was moved to another room, and that room smelled like pet urine

too many things out of order pool, business office, laundry and broken gym equipment

sonesta claims they have a laundry facility

breakfast was ok, the pool was nice.

customer service and decent breakfast

nice staff, tiny gym was clean, and they fixed the pool. room was pretty clean overall.

nothing particularly stuck out, ohh i was able to wash and dry at 2am laundry facilities were open

hallways crowded with equipment,room did not have kitchen equipment,staff had no change for laundry,did not

and friendly employees, clean room, laundry facility, it's like a whole apartment

the call went to laundry since it was after 11, and the lady said that since the front desk is closed at that

laundry person was checking in guest not professional at all

no laundry, same breakfast everyday

hotel was super clean as well as the pool

thought we were getting a kitchenette which usually means a stove and cooking utensils

location was nice exterior was nice and ample parking. room look exactly like online

breakfast had a great selection and food was hot and fresh

t have any and housekeeping was gone for the day and they apologized what facility do not have a laundry room

staff was helpful and friendly, there is laundry room for guests on site

think they should get a change machine for guest laundry since they don't accept cards

created a mess to get shirts to, and from external laundry service - air cond fan impossible to fully switch

the end of my stay, i was asked to pay for the laundry to get clean, the room i was in, i reported the air was

only one entrance but terrible but made going the gym/pool and parking a much longer walk

have conversation , they do not freshen up the rooms during your stay if you need something from room service

room service and bar

bedding, cold a/c , hot water, nice room furnishings, small fridge, microwave, coffee, free parking and nice

open bar and restaurant were great

guess laundry out of service and seem no intention to put it in service

was delicious everything was very clean, excellent chef, secure parking lot, all the personnel help a lot on

the room, gym and the breakfast.

everything was great from the room , staff , breakfast , pool , gym it was beautiful

and set up for if u bought your kids

big clean swimming pool great staff clean rooms comfortable beds and free wifi

the staff was great and the cleanliness and the pool is awesome

especially the pool

the pool was well kept

great place big clean swimming pool, great staff clean rooms awesome security

i dont think they laundry the towels and sheets

many amenities including a starbucks, indoor/outdoor pool, hot tub, gym, restaurant, bar, and laundry

entertainment do not have kids channel

the location was not really great and also parking was an issue. maybe because it was a weekend

most of times need to drive around to find the available parking spaces

-sent kids to do laundry on third floor, someone accused them of playing in the elevator

lot of the offerings of the hotel were out of order: the washer in the laundry room, vending machines in the

very spacious room, big bed, kitchen included, laundry facilities.

room, bed bugs, unclean towels and during my stay never changed the sheets, they said they have laundry problem

dirty stairs, unclean sheets and towels, they have laundry problems, they never changed my sheets while staying

location and parking space

kids loved the pool

breakfast felt fancy with real plates and silverware

breakfast was like home foods. kitchen staff was respectful and courteous.

we used the basketball court, outdoor seating, and the pool

could be cleaner, no laundry during weekend days, classic/old furniture, no reservations at frontdesk

pool area. pool water was dirty and very cold. hot tub was dirty and very hot

near my office, well stocked gym, bar staff

room maid service was efficient and bar service friendly

wifi speed is slow 5

it has a gym and laundry room, pool

the gym facilities were average

high quality hotel, ample parking, incredible speed internet and most of all the staff is above excellent

pet friendly is always a plus for those of us who travel with our furry family members

staff very friendly staff nice pool

the parking

parking was not the most convenient and breakfast was not included.

there was a broken down car in the parking lot, parked near the entrance

well maintained, however there was a broke down car in the parking lot.

the moment you drive in to the parking lot (zero trash), to the moment you walk in to the spotless sliding glass

laundry facilities are on the first floor

laundry and lift were not working

, the laundry room

the main lobby is beautiful and comfortable, and the free complimentary breakfast bar is clean and nicely

hard to see from i 10 service road as it is actually set back. no hot breakfast as advertised.

no laundry service

it was a little noisy could hear kids running down hall.

i enjoyed room service & this was nicely cooked with continent produce

rooms have great views and the pool area is ideal for guests with kids

pool was awesome - perfect temperature

the pool and the energy great lobby

room was very comfortable and quiet, our stay was very relaxing and the pool was nice too

the internet tv and wifi are very shoddy.

the place has wifi, coffee, snacks and a nice lounge

-there was no free shuttle (i would only need to go 3 miles from the hotel - limit is within 10 miles) -no

breakfast was very limited. even if you add jam and peanut butter would be a major improvement.

i was told the pool wasn t open yet, then the day we were leaving we saw some kids in it

i liked that it was quiet & i was able to get a smoking room

didn't serve any kind of breakfast which on the website said they did

promised breakfast or quit promoting free breakfast

check in, friendly and helpful staff, free breakfast, clean and safe environment = a great night sleep & stay

breakfast and service

breakfast was terrible.

breakfast was good just wanted pancake makers for my kids. full kitchen, nice size room.

kitchen was well stocked

the cleaning staff took my personal pillows and they were found in the dirty laundry

the gym, is way too old and the

not get wifi my phone had one bar other than the wifi and phone and tv guide everything was great

loved the friendly staff and the free breakfast it was all so good and the wifi was excellent for a hotel

it was past midnight and our kids were tired, we did not ask for another room

gym had no water or cleaning supplies. had to change rooms because the ac didn t work.

parking snacks in the lobby for pet and people free breakfast pet relief areas highway access

shuttle to airport

breakfast was phenomenal, i liked the little chefs bar where you can get your eggs and pancakes hoe

we really enjoyed the breakfast and happy hour

self laundry only vs serviced laundry option at least offered

poor breakfast. not enough washing and drying machines in laundry. long queue most of the time

i was also told that they would check the laundry and give me a call back either if found or not and i didn

slow elevator and pack the kids running playing in hall ways

breakfast pool cleaning

pool was very small

very clean and plenty of parking

pool, gym, nice rooms-great value for such a high quality stay and relatively low price

pool area had debris from the trees all over the sitting area fruits leaves that fell from the tree

excellent amenities especially the gym. comfortable room. tech friendly. location is excellent!

no microwave in the rooms and no on site laundry facilities

even though i filled out the form for laundry if you don't bring it down room service will not collect it

laundry service was quick (overnight) but pricey

9am - should do it until 10am), in exclusive, everything needs to call front desk to get it (like laundry bags

no self-serve laundry

laundry on site byo laundry detergent

we made use of the grill, which turned out great, the laundry room, which was neat and clean, and the breakfast

the room had a pull-out sofa bed which was really nice for my kids

this would be perfect for a longer stay with the full kitchen and living area

clean,comfortable,free wifi and parking. very comfortable bed and good breakfast.

i wanted to use the laundry but i found it a little expensive, for a tshirt 6usd seems a lot

wonderful breakfast, free laundry room

laundry facility was a plus.

wifi was not working so i couldn t complete my work tasks

only thing i didn t like was the pool water was very cold, even after i spoke with the staff and they sent

no room service from the on site grill

i was also disappointed the bistro bar area wouldn t take cash for the payment of breakfast, card only

i didn't like that there was no room service...

great pool area, the hotel was fairly new and updated

they did not disclose that pet fee was $50

the pool was clean and well secured for safety

the look and the breakfast was nice very neat and the pool was great.

pool gym room

the pool is adequate for recreation and laps

it was real nice and clean the pool was clean the rooms were clean we didn t have any problems

went well but would apprciated a service for the laundry to be done by the hotel the team of the hotel was very

there's a laundry room and the front desk keeps quarters to help you out

the elevators were slow and one was out of order. way to much salt in the salt water pool.

location was ideal. breakfast was very good. pool was nice.

all staff were very friendly and breakfast was remarkable

turned the ac on and showered (the towels were very stiff, no way they had good laundry detergent) and got

parking was a little tight due to the limited building space, but compared to the sun suites (which

pool wasn't open

not much, loud music from parking lot

the room location was facing the parking lot.

very friendly staff. and clean laundry room. clean rooms. nice stay.

the laundry room is alway flithy with clothes, full trash can, and lints from dryer all over

didn't like not having towels service and being told to bring my dirty laundry downstairs to change

good value for money. laundry service useful.

the laundry facility was not clean.

the staff were really friendly and accommodating. the laundry facilities were good.

parking lot was well lit

didn't like that the bar and restaurant stayed open for only 5 hrs.

breakfast wasn t great.

convenient to other locations. parking was convenient.

a more thorough vacuuming and a microwave and a little frustrated there were no plastic bags for laundry

access to the pool was also broken =( the main reason why i picked this hotel is that it has a laundry room

simple tasks like getting a printed receipt, giving laundry on time, giving complimentary water etc etc seems

good location and friendly staff. close to restaurantts, bar district, and shopping centers...

the hotel had kids running around on every floor pressing every button on the elevator being very loud