laundry and lift were not working

, the laundry room

laundry facilities are on the first floor

always the goal ud83dudcaaud83cudfff breakfast sparse but had no appetite anyway

they gave me a late check out. without me asking.

it has a gym and laundry room, pool

gym was small

pool is small and gym had very little equipment.

high quality hotel, ample parking, incredible speed internet and most of all the staff is above excellent

the staff, to the parking (free), to the hybrid breakfast everything was in pristine order

pool should stay open later for adults,

no continental breakfast, cafe bar expensive for food quality.

we did enjoy drinks from the bar ans snacks from the little condiment area

parking was not the most convenient and breakfast was not included.

the parking

parking is confusing plus construction.

purpose for picking this hotel was the indoor pool; however water temperature was too cold to put kids in, we

the size of the suite, the staff, breakfast, and indoor pool.

no carpets in the bedroom which was great, well equipped gym, friendly staff and delicious breakfast

we always prefer embassy for the breakfast included, but now they also have lunch, dinner and room service

self laundry only vs serviced laundry option at least offered

poor breakfast. not enough washing and drying machines in laundry. long queue most of the time

i was also told that they would check the laundry and give me a call back either if found or not and i didn

the wifi went off and on but other than that i have no complaints

early check in requires you to pay a fee. there's a paid wifi service.

could be cleaner, no laundry during weekend days, classic/old furniture, no reservations at frontdesk

restaurant, bar, convenience shop, free parking

pool area. pool water was dirty and very cold. hot tub was dirty and very hot

kids absolutely loved staying here as did i

hotel staff were very friendly, excellent breakfast and good gym facilities

there's a laundry room and the front desk keeps quarters to help you out

went well but would apprciated a service for the laundry to be done by the hotel the team of the hotel was very

convenient, lots of parking

the surprise $100 non refundable pet fee

liked it all but could upgrade gym with working scales

the laundry service is also quite efficient

very friendly staff. and clean laundry room. clean rooms. nice stay.

good value for money. laundry service useful.

the laundry facility was not clean.

only for the front desk clerk to tell me to bring them to the laundry and that i would have to wait until the

restaurant & bar is decent and the staff are friendly and try to be helpful

pool was not in service when we booked and the breakfast was not complimentary

breakfast looked excellent and a good number of folks staying at the holiday inn were taking

that breakfast ended at 10:00 instead of a later time

the pool was not available, and no discount was offered

the staff were really friendly and accommodating. the laundry facilities were good.

area was clean bar & grill was excellent,

very clean,free parking,security

hot breakfast

spacious parking and no noise nuances since close location to the i-10

also included at the hotel is a guest laundry, which was unexpected (but much appreciated), and a really good

laundry much appreciated

very friendly and helpful designed for a longer stay, so kitchen appliances were available and laundry

good breakfast...but no buffet because of covid

from the facility itself, to the staff, to the cleanliness, the atmosphere, the breakfast selections, the pantry

small kitchen with some essentials in case you don't want to eat out was a nice plus

great breakfast clean friendly staff

we wished the breakfast was served later :)

breakfast had good variety and the fruit was fresh

the housekeeping lady gave us extra blankets for the kids

the room service was happening once every 5 days

breakfast and supper were also supper

breakfast quality and selection

friendly staff and outdoor pool/basketball court

location, good breakfast daily and a friendly staff rooms were very clean and housekeeping did a wonderful job

created a mess to get shirts to, and from external laundry service - air cond fan impossible to fully switch

t have any and housekeeping was gone for the day and they apologized what facility do not have a laundry room

the end of my stay, i was asked to pay for the laundry to get clean, the room i was in, i reported the air was

think they should get a change machine for guest laundry since they don't accept cards

staff was helpful and friendly, there is laundry room for guests on site

right next to a few good food places that my kids love and they did have fun in the pool

breakfast only few cookies and bananas, cold coffee, not much to eat.

the time for breakfast

eat breakfast, but doesn't seem like much if you're hungry or god forbid, have a family; coffee ran out

the size and kitchenette

no room service

much of a room service to speak about

everything! all of the amenities, for places inside , pool. free parking, friendly staff!

fridge is wired so you can’t put your own items in it - not the best when you have little kids

all well maintained, great breakfast, self parking free at the garage, bring earplugs as the bar can get very

the parking

like smoke, arguments in the parking lot at 3:00am -cops called, looks dirty, hole in wall

sonesta claims they have a laundry facility

too many things out of order pool, business office, laundry and broken gym equipment

a better breakfast selection the entire stay was the exact samejuice, samecereal, same toast and cookies

too many things out of order pool, business office, laundry and broken gym equipment

breakfast was ok, the pool was nice.

the gym was nice and there is an on-site laundry for guests

we didn t have enough bath towels specifically face towels available for us because laundry wasn t done on

to the hotel at 9pm and was not able to check in until 2am the next morning and was not honored a late check

pool was not heated (december trip)

breakfast was great

we went & bought roach spray, the sheets were filthy and when we asked for new ones she said that laundry was

breakfast laundry

laundry facilities was nasty, dirty

clean, facing the pool

swimming pool was nice, the hotel is pet friendly, and the waffle maker was the shape of texas

laundry, good size rooms

had great qualities for an extended stay. cute laundry. friendly staff.

updated and clean and free laundry mat!

the staff are really nice and accommodating. being able to do laundry at no cost is amazing!

large with a good table/desk and seating area, and there are good facilities to do your own laundry

the call went to laundry since it was after 11, and the lady said that since the front desk is closed at that

laundry person was checking in guest not professional at all

the laundry was out of order since i arrived

hallways crowded with equipment,room did not have kitchen equipment,staff had no change for laundry,did not

and friendly employees, clean room, laundry facility, it's like a whole apartment

room, bed bugs, unclean towels and during my stay never changed the sheets, they said they have laundry problem

but everything worked inside the room, the bathroom, the laundry room, and the snack machines

dirty stairs, unclean sheets and towels, they have laundry problems, they never changed my sheets while staying

very spacious room, big bed, kitchen included, laundry facilities.

lot of the offerings of the hotel were out of order: the washer in the laundry room, vending machines in the

didnt have quarters for laundry machines, there was no atm & no coin changer so staff adjusted bill & gave me

decor in rooms, wifi is excellent, decent breakfast, lobby is clean and right, laundry was a bonus

laundry is not clean

facility has laundry, workout area, and a lot of shopping areas and restaurants around the hotel just in case

parking due to discarded mattresses in one end of the lot as well as 2 large demo sized metal trash

pool was dirty

i didn't wake up early enough for the breakfast but overall everything was great

computers never worked washer and dryers was broken all the time elevator was out all the time pool was green

swimming pool

the parking is terrible

open bar and restaurant were great

the bar not open

location, free parking, cleanliness.

of the pool, the pool size was very small, and you have to access the pool and the fitness room from the

lots of parking, fire pit outside which was great, room was nice

clean facility. good price. the kitchen. free laundry.

the fitness room is attached with laundry and gets too hot

cable, no streaming apps, no dishes in th kitchen

so only cooked breakfast

i was impressed with breakfast and the free fountains drinks 24hours

they were holding a kids dance convention on the 2nd and 3rd floor and my room was on the 6th floor

very close to everything. pet owners receive a gift for their fur baby ! really comfy beds.

great rooms, great gym, great pool area, great prices, all around great hotel

i went as a get away from the kids we have and enjoyed the service, pool, mall, food, it made me so comfortable

great staff, customer service is amazing, great location, nice gym, and great rooms.

one of houston's busiest streets westhiemer and just outside of the beltway 8, great value, free laundry machines

this is the 3rd candlewood suites property i have stayed in the last 30 days and even though the laundry machines

highway was dirty because they was remodeling what i paid for i did not get i couldn't use the laundry room cuz

the staff was helpful and i loved the market place and free laundry!

i like the kitchen section in the room.

i like the manner the staffs attend to us also the wifi was ok

easy and affordable with free unlimited wifi and also close to malls and eateries

loved the full kitchen

up in the halls n stairway entry into room buildup like a homeless area no shower amenities no wifi shower n

you can use free wifi and the bed was comfortable for the location and price.

the breakfast was good but you need to get there early to get the best choices

parking and all the none guest that park in the property to go to the club

i couldn t use the gym because everything was broken

breakfast was horrible

no pool access

guess laundry out of service and seem no intention to put it in service

the lobby, pool, room, bar and a place for you to lounge.

the customer service and the awesome breakfast

kids screaming

i did not care for the menu of room service room service also got the order wrong.

the room smell a lot like cigarettes and i asked for a non-smoking room

wifi is extremely slow, cant really stream or download anything at 4mbps download

very nice staff, nice room, bed was super comfortable and they have the option of smoking rooms.

i booked a smoking room and was given a non smoking room

i liked only location and laundry.

if i really had to be nitpicking anything i guess the guest laundry area could ve been bigger cause it was

used the guest laundry twice which was

breakfast was good

breakfast eggs were disgusting.

no laundry

only the laundry.

during my stay, i used the laundry machine provided for guests, and it completely ripped my shorts

we have been their a few times .... it tends to attract crime especially in the parking lot.

super clean and well maintained. definitely our new get away from the kids :)

laundry prices are high. though i don't know what other hotels usually charge.

kitchen can be a little bit more stocked with utensils

kitchen had everything you need like pots, pans, napkins, utensils and even dish soap

gym very small, not much equipment or space to exercise

pool was a little cold while we were there

the breakfast was great and laundry & gym was a bonus 8 used both very clean

pool was very nice and clean

the pool for the kids

only thing i didn't like was that the pool area was close but, due to the covid_19 the hotel had it's reasons

comfortable room and our kids loved the pool with a hot tub and drinking fountain

laundry detergent spilled allover three machines and it was never cleaned

price of laundry facility

rates keep going up,some of the staff have poor customer service,i wouldn't receive all of my laundry or wasn

my second day the front wouldnt give me change for laundry room

are comfortable the full kitchen is amazing im in the orocess of finding an apartment and this feels close to

charged twice for same dish from room service

staffed at the pool area

enjoyed the coffee bar while getting ready early in the morning

the butler bar for morning coffee on each floor is a nice touch

everything we got from the restaurant was delicious and the pool is beautiful

very clean. delicious breakfast and the laundry room. made the stay very comfortable.

no designated area for trash and dirty laundry drop off, since no housekeeping was available due to holiday

the space, lighting, kitchen

spacious, big tv, whole kitchen with appliances and dishware, couch, etc

wanted better breakfast instead a bag,,also i didnt have a middle blanket on my beds i had to go ask ,maids need

moreover, the laundry area is filthy and virtually unusable, with machines that are broken and appear to have

second night and i paid for a night i didn't even stay that s how disappointed i was and the bar was not open

pool was closed, they charged for breakfast, place was barely what i

the tv never worked all the channels were unavailable and to top it off the pool was out of order the whole

parking lot was full of trash

the front desk girl and the laundry lady

laundry machine and dryer were broken by the time we stayed, which was very annoyed because

open parking lot and not a secure neighborhood . carpets looked dirty

poor wifi. a staff said there was nothing he could do about it when i complained.

can't connect to wifi, wrong room description (no washing machine in the room).

asked them to do my laundry

the breakfast was great and the beds were very comfortable

i'd especially like the free parking and good wifi service.

quick check-in and check-out breakfast was good for a quick bite waffles were great

the breakfast. the staff were very welcoming. very clean comfortable room and bed.

there was coffee but no coffee machine,the laundry was not

rooms are nasty laundry smells burned it s not up to date on pics and no elevator

laundry room was not working my main door was broken in my first room and didn t lock and the

no room services, breakfast in a bag gym closed laundry closed

laundry room was never workable and automatic glass door seems to be very lethal, wanting to shut

the self help laundry is always a big plus as you do not have to over pack or spend time looking for a laundry

laundry was down and wasnt free breakfast

fitness center and pool area are nice.

breakfast options, -no housekeeping options (i realize this is covid related) -small parking lot -need to place

parking

loved the laundry room

breakfast buffet -- especially liked that there were healthy choices

was nice & clean, the pool, breakfast, staff, gym, lobby, basketball court, the rooms

pool area was awesome, but the only thing we didn t like was that it was in close proximity to a

the bed was very comfortable, they had a huge cable tv with netflix viewable from the bed, the breakfast buffet

given a giant rolling laundry bin to move my bags into hotel

breakfast ... with croissants

the room was very nice, and i also love the kitchen.

breakfast was not good

the kitchen, it made me feel like i was in my house ?

comfy bed, free wifi, kitchen amenities - what more could you want

no breakfast in the morning no tv in the room tv not working

was no breakfast or snack provisions other than packaged snacks and food for the microwave

comfy bed, free wifi, kitchen amenities - what more could you want

breakfast wasn't provided. location was great.

i dont think they laundry the towels and sheets

many amenities including a starbucks, indoor/outdoor pool, hot tub, gym, restaurant, bar, and laundry

it is a long walk from the parking lot to your room.

location, free parking and room service.

there is no room service for the stay according to the hotel's covid-19 policy.

no laundry service

fact that my room had pet hair in the carpet and hair in the shower

so i didn't get to experience much of what the hotel had to offer including the restaurant and pool

it was a little noisy in the hallways, kids running.

during my stay i did indulge in some room service desserts

there are no elevators & the wifi doesn t work

in poor repair, stove top not working, zero kitchen equipment, no kettle, only warm water, only very thin bed

i felt safe at night because the parking lot was so brightly lit

no wifi

the kitchen sink in the kitchenette was clogged with garbage disposal that wasn't working

it was neat & clean. nice parking lot. big rooms.

great parking

parking was right by the rooms for easy access. right next to walmart too.

the hotel is really small, parking lot only fits about 30 cars or so

customer service ever the manager on duty was rude people were smoking weed on the property i had three night

no body lotion or bar soap

love the back door to the pool from my room

every things is ok just wifi can't use

pool was open but not very clean, the hot tub was very dirty and not open for guests

didnt know wifi password, elevator not working, washer/dryer not working, only had waffles for breakfast and

comfortable beds. laundry room, and machines. friendly staff.

it smelled of laundry soap which implies that it was fresh

i had kids and family , this is freaks all my family and never never never come back this hotel agian

& modern facility, strong wifi, good breakfast, easy check in &check out

breakfast selection was limited

for all of us to be able to stay comfortably with two bedrooms and a kitchen was absolutely wonderful

they also had a few roaches that my kids saw

breakfast and service

went very smoothly & quickly, the front desk attendants were friendly & courteous, and the breakfast was awesome

really was counting on it as we were out all day and kids wanted to unwind in the evening

hotel appearance, when we got off the elevator to the right trash on floor, a big crate of laundry, weird smell

they also have a fine laundry facility

the pool was clean and adequate for families

pool was nice breakfast was good, wish their was potatoes on the weekends and more waffle makers

we were in town for a family member s wedding but as far as my kids were concerned, we traveled to houston

we made use of the grill, which turned out great, the laundry room, which was neat and clean, and the breakfast

laundry on site byo laundry detergent

the parking was full at night and the security was very rude

less options for breakfast.

the kitchen to cook breakfast, the full size fridge with ice maker....

loved the pool, gym and guest laundry facilities was much appreciated

the laundry room noise was right where our head was while sleeping so we heard the washers draining and

my kids really enjoyed the indoor pool

additionally, room service was not available

staff are awesome, property location is great, good gym equipments and easy access to major sightseeing places

lot could use a little more lighting and they are only serving paper bag grab and go breakfast still

wifi is slow, and not a good signal having a hard time getting some work done, the refrigerator is

gym was nasty

nice staff, good breakfast. kids loved the pool.

it was real nice and clean the pool was clean the rooms were clean we didn t have any problems

breakfast, and a great value too

everything was pirfect from the super friendly staff, breakfast and the very comfortable bed!

parking lot trash, making or correcting room exchanges or bookings and last delegating duties to room service

location and free breakfast

only odd thing was there was no shade in the pool area

sheets are not clean / not dry yet from laundry

the laundry machines didn?t work, the room was hot, no management on site

the laundry room didn't wash the cloth right

room was spacious, staff were friendly, free breakfast was good, nice lobby, love the laundry

old things lift not working very old laundry

the pool was closedud83dude22ud83dude22

that the bar is still not open due to the pandemic

choice, no towel in gym, no tea/cofee after breakfast hours

clean, welcoming staff, safe with security on property, and free parking.

breakfast was good

the pool was green and it needed cleaning

didn't eat breakfast

nice n clean pool with hot tub

many random people walking around the parking lot area, cleaning people start very early and we re not quietly

spa room

i wanted to use the laundry but i found it a little expensive, for a tshirt 6usd seems a lot

wonderful breakfast, free laundry room

laundry facility was a plus.

the cable was not working.no tv or wifi for the entire stay.no apologies or compensation.

parking lot safe and always with spaces available

time is somewhat shady with some people smoking and loitering outside on the stairs or on the parking lot

remodeled hotel, good price, free parking

there was no pillows, no wifi, no towels, there was cockroaches, dirty bed sheets, no comforter

internet wifi was very poor and keeps disconnecting

parking close to room

laundry services aren t expected everywhere, especially 3-star hotels, but when i saw a laundry

is a casino hotel with poorly trained house keeping team, they just don t clean the room properly and

they also texted me the wifi code as well

they didn t clean they pool after multiple attempts of telling them to clean it , and it never got clean still

only wish the pool was open 24 hours, as i did a late check in after 10p

easy to navigate the laundry services which are reliable and efficient

gym awesome

friendly staff, hotel location, services, gated parking lot made our vacation perfect.

it had a closed in parking lot.

the reception area was simple and clean, and there s a nice pool at the back of the hotel

everything was clean food was good. beds was clean. and laundry was also clean.

the staff. they are greedy and rude. the laundry is not clean and they brush you off

breakfast due to covid-19

and was expecting a little more when they said breakfast

need more parking spaces

laundry room.door was broken

i did not like is not getting what i booked i booked a smoking king room with spa and they don't have smoking

the fitness center and the bed was comfortable,

my biggest complaint and it wasn't anything under their control was the parking garage across the way seemed

i was charged for breakfast

breakfast was awesome

the breakfast was good, included the waffles

evrrything was exceptional. great staff excellent breakfast so amazing

breakfast is bad. just for safety parking

parking st the room

on sunday the room was shacking i think we was under the laundry mat!!!

we had a awesome stay!!! staff was friendly!!! i didn't the bar need to stay open until 12...

pool should have been a little bigger and maybe outside the tv should be able to move around on the

catalytic convertor was stolen from rental car in hotel parking lot (though this may not be rare in a large

bar was never open

no laundry room, buttons in the elevator were broken, only one waffle maker worked, so there was

flashing light from parking lot

says kids are free, but still continued to charge us an additional $90 on top of what we had already

the pool is not cleaned on sunday until tuesday.

kids running around upstairs all night

we didn't eat breakfast, we did enjoy the stay.

make her go out to the pool it been 6 months

com included free breakfast but we were never given a voucher so when we went to eat they charged us

(and the coffee bar near the front door was much appreciated by the parents

the swimming pool was small, not proper for swimming. the workers look tired.

) the refrigerator didn't seem to cool and then defrosted into a puddle that wet my laundry basket

always book places that have laundry facilities and this place is no different

staff, hwy traffic wasn t too noticeable, good visible parking, hot showers, cold ac, surprisingly comfortable

parking ice machine was in the right place

early check in

kitchen had no kitchen utensils no coffe no breakfast..

the wifi does work

the kitchen

roaches in the kitchen they need to improve their pest control

the location, price, quiet, wifi, cable.

all of the noise from the main check in office as well as being placed by a maintenance room and laundry facility

i would like to see a better laundry facility and a better price to wash

amenities like laundry, business center & first floor bathrooms were not in service

$3 wash & dry laundry

broken furniture, dirty tub, laundry facility down

laundry facilty

and they weren't as helpful as i hoped - no quarters for the laundry

overall room was uncomfortably dirty and parking lot had glass and dog poop all over it

easy parking

the room was clean, bed was comfortable, staff was helpful, parking was easy and close to room.

laundry machines seriously need to be updated to be able to take debit cards

easy parking. security. rooms had kitchen and sufficient space.

false advertisement of breakfast

breakfast

parking

they overcharged us and then gave us a smoking room when we asked for non-smoking

the last guest, the tv didn't work and the drug dealers hanging outside on the balcony and in the parking lot

free wifi

price, friendly staff, accomodating staff, good location, good parking and very well illuminated

it wasn't very clean and there was drug activity in the parking lot all night long

cleanliness, the laundry facility, the pool

there are cheerleaders championship in town lot of kids are hungry for breakfast

the only property out of about 10'ish that had their pool open

were a lot of stains on the linens and couch and when room service came to clean them, they only fixed the bed

was very clean and the pool was great

but to make things right the staff allowed me to finish up my laundry using staff laundry room

on the building is very poor the air-conditioners don t work properly the dryer for guest laundry doesn t

husbands and my personal laundry bag with our clothes in it was taken from our room when we were out, housekeeper

value for money and they have staff member making omelette and pancakes for breakfast

pool could have been a bit cleaner. too many leafs.

room had mold in the kitchen area over the stove

facet in kitchen area is no even close ro

i also love love love that there was a full kitchen

building with small but functional kitchen on the rooms

kitchen stove is fake is not working

have to dry a couple times for laundry to be completely dry and not heavy

site of room was perfect. no extra charge for pet.

front desk was very helpful and friendly. pet friendly. quiet

was a security officer on site and at night they check in all guess pulling into the parking lot

people sleeping in vehicles in parking lot .

the laundry area wasn't working, so we had to go to the local laundromat

pretty decent hotel with that price and it's pet friendly.

pool wasn t working, which sucks because i booked it because of the pool and breakfast

i like it, it was nice, comfortable. i like the parking

complaining about a coffee cup, guests waiting for the elevator, people coming in and out of the gym room

laundry facility was not working and pool was to cold and the trash outside was stacked up so high

laundry facilities on site, good breakfast options

parking was easy

good location and new hotel free parking free wifi free breakfast

i had to go to another hotel and get a last minute reservation, with young kids waiting the entire time