the wifi works well

tap in the kitchen is quite load

there is a kitchen with everything what you need

interesting experience with a shared bathroom and kitchen

kitchen with appliances was available for guests

they said it was beef but it was actually pork, another time they refused to give water as the bar was not

gym was poor - old and poorly maintained equipment and a water cooler with no cups (on any occasion

hotel with very friendly helpful staff, excellent modern rooms, lovely dinning experience and breakfast with

breakfast and location were excellent

expensive so it was annoying to see several people without royal level wrist bands taking their kids (often

were amazing and friendly, handy app service to organise everything, dinners, laundry, extra shampoos etc

mihai at front desk), various and delicius breakfast, great fitness room, good wifi

all was good, very good food, friendly staff and nice pools and good gym !

the facilities are great, including the pool and gym

the wifi was too slow and poor. it was too silent ( there were no music next to the pool )

internet not free the fee is 2 euros no iron or iron board & they don t have laundry services

very good and plenty choice breakfast

location beautiful pool staff excellent and went the extra mile

day of our in hotel stay in bar we order a cocktail which was deliciuos, but next day other bar attendant didnt

i missed a thermal pool acess, and a game room

self service laundry

super friendly staff, proper all inclusive in terms of food and drinks, self catering rooms, laundry facility

great place, good swimming pool, great staff

the pool was lovely

i dislike the kitchen being locked and not been able to use the kitchen

very small issue - 1) - there was no laundry service at the hotel - and nothing available locally - i did see

all family members have to finish their drinks before someone goes to the bar for refills only them to have to

mushrooms for breakfast!

i'd also like to see music playing by the pool upstairs where the bar is during the day

my kids were happy, i was happy, we had a great time at this place

laundry on site

the kitchen was not well equiped

a towel robe in the room, cushions on sunbeds, a drink with evening meal if half board and full pool waiting

my teenage son also made good use of the gym

big room with kitchen, balcony and own sunbeds

the pool is not heated so the water is cold in winter but our kids enjoyed it nevertheless.

casa oroteanda is a very comfortable house with a beautiful pool and garden

the garden and the pool were great. daniellla was very nice and helpful.

pool, good yard area, parking inside walls

villa, great views, comfy beds, private pool, kitchen equipped with everything to eat for cheap

the breakfast was great; reception very friendly

wish they would cut out the copyright free background music around the pool, it will send you crazy after a

there is also a lovely bar on site with some music, which we did not see or enjoy as we only stayed one night

free parking is provided and good-quality wifi is in the room

wifi could be better in the rooms

it looked like some storage rooms or laundry rooms were remodelled into bedrooms

direct access into sea, amazing sun rise views having breakfast on balcony

bar terrace at the back with stairs down to the sea was a real bonus

slow wifi

a variety of food for breakfast for all tastes and dietary recommendations

i have never seen anybody sweep below the beds, laundry room was a mess, the fridge smelled, and i had to wipe

poor wifi

actually there's really nothing to complain about.. maybe wifi: works only on 1st and 2nd floor.

dirty grown up kids, not cleaning their stuff in the kitchen, they should bring their

a lot of people from all around the world, very comfortable common area, strong wifi

wifi was not protected

all tv programmes in spanish. wifi connection a bit hit and miss.

they even volunteered to give me a late check out since it was after 2am when i arrived

convenient location. 24 hour access. wifi. clean. well ventilated.

clean room, large bed, clean bedsheets, fast wifi, large desk, friendly helpful staff, fridge, tv, tub with

so a family with tree kids had just dry toast and a jam from plastic

wifi is in small lobby area only

the room smelled of cigarette. shame they make you pay for the wifi ...

breakfast was great, staff were friendly

breakfast was good some fruit would have been nice

they offer free coffee/tea, facilities for cooking, laundry service

liked the hosts and their attitude towards me as a guest, very warm welcome, i managed to get my laundry done

we also used the laundry service once

very affordable & convenient laundry service (3 , usable at any time)

is located in a nice residential area with plenty on street parking

there were always enough sunloungers available at the poolside whatever time of day we arrived (we based

orange juice at breakfast could be better.

no pool service during night

good, younger adults might find the location too quiet and the entertainment in the evening is really for the

didn t like the noise at night we tend to turn in early and found that the noise from the bar carried up to

very nice stone houses. pretty view. very good wifi all over, with mobilephone.

it reminded us of albergues for pilgrims on the camino de santiago, but with perfectly clean kitchen :) it is

wish we had time to enjoy the pool and scenery

well equipped commounal kitchen with several tables

there are also enough parking spaces and the road is good

good breakfast. very nice staff.

easy to get a parking spot at the street

wifi not working

parking can be a challenge as in centre of village and so not much close by

a free parking is available very close

parking

there is a parking inside the house

place has parking space too

the parking was available

large home large kitchen, dining, living room area quiet parking on site great views seating area outside 20

wifi was incredibly strong and stable the entire time, even during the brief thunderstorm

but overall, the rooms are spacious and well kept; there are renovations in place to install a spa and fitness

pool area was lovely and pool snack bar food and drinks were fabulous

when the staff brought round a late morning drink of fresh blended juice, drinks from the pool bar to purchase

pool is beautiful

stop doing all drinks on roof bar for all-inclusive

helpful and always smiling, the rooms were immaculate and beds really comfortable, slept well, wifi throughout

adult pool.all of it.

had a lot of facilities, shops, swimming pools, bars, spa and others

i wish the pool times were extended so that they close at 8pm

renting a car there's a free parking on site and if you're staying longer there is a self-service laundry

cold pool

pool was heated

pool area was amazing and the sauna and gym was a big bonus

the staff was amazing and the activities for kids and adults were well organised nd the girls have been amazing

beautiful location, really peaceful. the pools and gym facilities are excellent.

beautiful setting, great location, brilliant food, gym and bike facilities were fabulous

breakfast buffet with everything that you could want

nice hotel with all facilities and adults only

great location, lovely pool and gym. rooms nice and spacious . very friendly staff everywhere.

iron or iron boards available so you need to use the laundry service and pay an extra 50% if you need it for

was no iron available, they only offer a ironing/laundry service so perhaps bring a travel iron if you don't

the area around the pool is cramped, and the wellness centre and gym is a very small area and there was no

ocean view, upgrade to suite :-), rich breakfast, clean room, friendly helpful stuff, free parking

adults only hotel

staff, food, location, wifi, the rooms. self service laundry.

laundry at the facility was a plus

for tea facilities and iron - shocking tv didn t work at first and room was noisy especially on laundry day,

the laundry room was adjacent to toilets

plenty of entertainment for kids, ideal family hotel

puddles to get to the bed, there s no views outside it s just a tree and where they hang laundry

was ok swimming pool area excellent hotel location fantastic, peaceful, quiet

during the day the bar was open to buy drinks whilst sitting round the pool, and in the evenings the restaurant

wifi was a nightmare, it didn t work in our room

the wifi doesn t work properly and i was unable to get mobile signal at that exact spot too, no

nice spa pool

bathroom very small : door barely closed around toilet

breakfast was excellent. the dinners were good too.

breakfast and dinner at the restaurant were a very high standard, we loved all the food

we did some sightseeing, made use of the hotel's spa and had a lovely dinner there

too few laundry machines for the size of the

laundry facilities, just 2 public machines with one broken, for a very busy resort, totally

very unstable wifi, old tv, late breakfast (starts at 8 am), limited gym (available until 8 pm)

loved the hotel swimming pool.

loved the pool area and the food.service was excellent

no bar in hotel. would benefit with a bar on site

the hotel has been renovated in recent years and has a beautiful roof-top pool with stunning views over los

pool on the roof was so nice, dry peaceful and relaxing

the small spa area/jacuzzi didn't appear to be open

excellent service in all departments comfy beds and great location great swimming pool

wonderful hotel and golf course with excellent staff

quite a stuffy atmosphere, not enough bar staff so slow and long waiting times

understaffed timings of gym facility lack of friendliness of some staff

i had breakfast, lunch, dinner, and extra meals at the restaurant, but i feel this area needs improvement

we specially enjoyed the spa and the billiards room

kitchen was, lacking some basic utensils (dish detergent, sponge...).

room lovely .... breakfast so so good...... pool excellent...

the kids day time and evening entertainment was great

room was nice, with a big balcony overlooking the pool

slow wifi very uncomfortable sun loungers till price doesn t match drinks menu prices double toaster

great villa, atmosphere, parking, and location. laundry service available.

should have the bare minimum like: porter to carry the luggage back to the room room service laundry - pressing

the laundry was good

the hotel has its own mini market and laundry facilities

were really friendly,the apartments have the wow factor, the food and service was great and the pool was amazing

laundry, pool, spa, very basic gym, 24 hour reception, etc

breakfast was amazing ud83eudd70ud83eudd70ud83eudd70 great facilities as well if you don t fancy

was a good location and the hotel itself was so clean and comfortable we went with 2 kids and they loved the

wifi worked everywhere

amazing pool - amazing view and big apartments - events inside the building - breakfast amazing - gym inside

if necessary, in a neighboring building, a paid laundry, 5 euros for washing, 4 euros for drying

pool side bar but nothing said regarding bring your own drinks in

when we called the reception for water they said there's no room service, that we were welcome to buy it

8 a day for wifi is overly expensive

no bar or music around the pool

the beachfront location room was fabulous. terrace with private pool and lovely breakfast

breakfast staff not very attentive

the breakfast was self serve for serials etc but a choice of hot food was freshly cooked to order

plus their day spa is heaven

big room, big bathroom , comfortable.. excellent breakfast.. great area, free parking place

day our room service was skipped, but we could have used a change of two of the towels

also the pool bar could have served food for a longer time period

a nice golf course out the back

the gym was good too

i found it more adult focused but that suited us as we was away as couples with no kids for the weekend

had room service for tea due to a tummy upset the water was warm, i didn't report it until the next day

recommended for family with kids

there was free parking place ad wifi

the variety of refreshments at the poolside bar i thought could have been better

amazing property ,cannot fault in anyway,breakfast was fantastic ,rooms cleaned everyday ,pool was massive and

the experience of doing laundry was far from perfect as well, we called three times and when someone from staff

location very comfortable luxurious parking very good breakfast

loved the piano playing at breakfast time

from the free wifi, the beds, pillows, food, staff, pool, sun loungers, piano playing to the friendly staff

parking spaces compared to hotel rooms, but luckily we have always managed to find a space for our

public laundry 5 minutes walk

used the gym a few times, whilst it s basic which is fine, i think it would be good for the air

the spa was excellent and so were the meals

breakfast and dinner was tasty, nice personal, good location (not far from the beach), parking is available,

and especially that it's adults only when you looking for nice quiet relaxing holiday

outside my room was very noisy. a van came early morning and would load up laundry

room service was poor, they bringed my laundry clothes after 3 days

wifi was not very strong and sometimes wouldn't connect to devices or wouldnt work unless i

there was plenty to do through the day for adults and kids alike, yoga,pilates, archery,fashion show, pool

the hotel had a rep readily available to inform you of poolside entertainment (aqua gym, bingo, paella

a laundry room for guests to use would be a

i would have liked to see more of loose equipment in the gym

also allowed us late check out at no extra charge which was a nice touch

heated jacuzzi pool was great, gym and spa also good

ice for the room at the bar which i was told i could only get a glass of ice and i would have to pay for

no iron but hotel provided a laundry service at an extortionate price

the gym was disorganised and hidden in the back of the underground parking area

plenty of activities for kids

the pool area

pool was a bit small

the room on the 7th floor above the laundry was very noisy 24 hours a day.

in the imagine bar disappointing due to the poor layout of the venue which resembles a school gym

you had to sit and order, this included kids ice cream

breakfast buffet

gym was closed

there is a laundry room, and all the washing machines are out of service there is a football pitch and all the

the laundry room is nothing special and could be cleaner and upgraded

from reception to the restaurant, the bar team to housekeeping, maintenance to entertainment, everyone was

the kids loved the football court and the apartment is very nice, great beds and plenty of space

wifi fatal, muy lenta o nula

nice gardens, clean common zones, free drinks in the saloon, available laundry, good bar, very polite and calm

loads of differant fresh breads for breakfast lunch was also good spag bol

staff, kids clubs, adults activities, bars and swimming pools

i would say hotel is not for families with kids, mostly for young who likes partying

to cross the road to leonards overall hotel is very good loved that you can walk out gate at pool straight onto

the rooms, it was said for security reasons it was not allowed but would be great to have as the laundry service

there were so many things to keep the kids entertained and the atmosphere was welcoming for families

there were so many things to keep the kids entertained and the atmosphere was welcoming for families

equipment in the gym mostly defective

b'fast and lunch choice selection,helpfulness of reception and room service staff.

complementary drinks no tea or coffee in the rooms and no iron available you had to use the laundry

thought is that it don t have iron or iron board , you have to pay the hotels laundry to do this for you at

good, didn't replenish laundry bags in the room after use

from the cleaning staff to the photographers the waiters and bar staff were all perfect

pools, food, great staff, animation, beautiful place, clean. for me the best hotel in tenerife

my request for an iron was declined and i was told to use the laundry service

laundry and ironing a bit expensive and the service is not fast (24-48h) unless you pay 50% extra

irons only laundry service at 6euro plus per item no fridge had to pay extra for everything i feel like it was

the night staff in the reception was a little rude when i asked about wifi connection.

kids food area had no variety

s was almost perfect except quality of spa services

lack of entertainment by pool.

prices at the pool bar a bit too high

suite for a family of 4, huge terrace which was great for lunch and drinks with our other teenage kids

breakfast and the staff were amazing. location was fantastic ud83dudc4c ud83dudc4f

it is better to have a car - you can't dry your clothes (no balconies), but ok-they have laundry

there was a seating area at the reception, but not really a bar where you could have some drinks during the

that was sad to wander around the little town with almost all but one bar open

enjoyed the relaxing spa facilities

the spa was fantastic

updating, also i was unimpressed by hotel not having an iron for you to use, i was informed about laundry service

laundry service -ironing only on express service took about 30 hours to return and we were checking

sometimes they played their music too high in the pool area

pool areas

the place is the staff who can t do enough for you especially the guys and girls at the pool bar me and my

services - the hotel couldn't guarantee a laundry service to be completed even with 48 hours (

you are allowed to smoke on your balcony and front of the hotel,but not around the pool

cons: it s hard to come up with anything, but if being picky, a better children s pool area with a slide

we were 2 couples with kids, he was always preparing our table in advance, with child seats and cutlery, very

need refurbished outside space given as priority to smokers area around adult spa should be nonsmoking and area

by the way, i really was disappointed by the fact that such a big hotel does not have its own laundry and we

pool party for kids at late evening/night and many others, can't really list everything

issues apart from paying a bar bill at reception and being told i hadn't

gym

pool towels

club breakfast staff were awesome artemio from the bar was great housekeeping we re excellent would definitely

we booked a club suite in order to accommodate 2 adults and 2 kids

the spa was excellent and massages/masseuse's were fabulous ( ava in particular

staff so friendly and accomodating, great pool and food and drinks were great

sunset bar was highlight for us

the pool has been rebuilt to a lounge area that nobody is using

the pool was out of order - i was very disappointed on this

there was reserved parking available right out front

good parking

bar and restaurant have not yet opened - essential if you trekk long as there are not so many

wifi wasn't working properly pillows weren't so comfortable you'd probably need a car or taxi to

she allowed an early check in for my father's room

extremely nice host who made us feel welcome from the beginning and even found the perfect parking spot for

parking place is located nearby

also didn't know that parking would be difficult

the vip areas are a real nice touch and the adults only sun terrace with it's own bar is

all inclusive food around pool bar was lacking in variety

really much i didn't like, could of had more information given to me booking in like spa prices, gym times, bar

really bad wifi conection

food, drinks, pool, rooms, staff all excellent.

hotel is amazing for families with kids

kids club staff were outstanding & the hotel was exceptionally clean

my son who is 18 months old had the time of his life: lots of activities for him at the swimming pool and he

kids activities are so good and stuff is really helpful.

size of rooms - very large heated pool location

laundry got lost, and took 6 days to get back to us

only downside is that the rooftop pool is quite busy during the day and that you have to get there early to get

wifi was also really speedy

the room service menu was awful

beautiful pool grounds and the snack bar there was actually tasty

there were veggie options for dinner and a ready soya latte with my breakfast

there was a steam room, sauna, solarium, plunge pool, jacuzzi and a decent size swimming pool which looked like

beautiful and calm place, relaxing spa area, very friendly staff

the gym was impressive

the breakfast was lovely - plenty of choice and dishes freshly cooked to order

laundry service

hotel great facilities lovely food didn t feel the need to eat elsewhere lovely roof top bar with amazing

great room service

every year is a little bit worse and the choices are smaller but still it is enough for hungry kids, specially

wifi did not work.

breakfast was the only meal we included and it was excellent, great selection and it is was great

the pool times were restricting. 10.00am to 6.00pm. the gym equipment was extremely poor.

small insects in kitchen and bathroom, although dealt with swiftly when reported

the wifi was intermittent which is very annoying when listening to the radio.

even we spend only mornings and evenings in the hotel, but kids like swimming pool, football fields, snooker,

hotel is one of the best adults only hotels we have stayed in

maybe better gym

free in room safe and free wifi

told a late check out was possible and then it wasn't

together with a complimentary welcome drink at the bar in the evening

my kids loved this place and wanted to stay forever

good room size and amenities (silver apartment) kids pool and normal pool were good size with lifeguard and

allowed big groups in and never controlled their foul language with kids around

the pool bar closing at 6pm, then the sun did not get too cool till gone 7pm

the location was good a lot of swimming poles a gym (not recommended for weight lifters such as bodybuilders

personally i love the cold pool as it is excellent for swimming

location is very convenient and parking was very accessible

inclusive breakfast was fab

delicious food, relaxing environment, comfortable rooms, and nice room service

sunbeds were reserved every morning at 7 or 8 by guests and no one cared the spa was very small but cost like

breakfast was incredible especially with the view and everyday a pastry chef would make something

shares most facilities (spa gym evening restaurants) with a massive child friendly iberostar anthelia

quality small hotel, cleverly positioned within a much bigger hotel (so we had the quiet of the 'adults only'

room service menu was poor the main restaurant was only open a few days per week

a proper adults only hotel

we were always able to get a space by the pool after breakfast and particularly enjoyed the salt water pool

parking was pretty bad - no valet service and rarely a space to park in

nice kids pools and aminations

facilities: the hotel is great, provided with swimming polls, small gym (open 24/24), spa (extra price),

beautiful setting and grounds super comfy beds power shower in our room - excellent housekeeping room service

the smell from the laundry cloths dryer on my balcony in room 1115.

and tea wasn't replaced in the bedroom and no milk (you had to go to the bar and get it)

drinks are more than double local bar prices but it s a five star so expected

pool could be warmer

spotlessly clean and friendly, lovely size room overlooking the main pool

the price of the laundry was every expense after the price we paid for a upgraded room

wifi on my room wasn t the best sometimes but the hotel is extremely big so it s expected

pools, for families with kids it's the perfect place, the spa is perfect for having a family 60mn session

physical menus for around the poolside would have been useful as we sometimes couldn t get the wifi to view

for an hour (which we didn t do as our baby too young yet) they have a little pitch and putt golf area, spa

bad room service, coffee pads were not replaced (it looks like they really want to charge you for any

we ordered a dinner on evening by the room service but they missheard the room number and the dinner didn't

the activities were varied for kids and adults

kids club wasn't good

location , plenty off room around the pool area and so close to the beach

they send laundry out and i knew to kiss it goodbye then

minor but one of my personal laundry bags went music, which i assume was accidentally taken by the house keeping

hotel but these would improve it; • life guards need to actually watch the kids in the pool, they never even

separate beds room service poor didn t feel room finish was to standard for the rating room wasn t clean

rfect for fitness and very clean), a perfect staff, location is perfect, also they have free parking area, and

no laundry detergent provided. a small amount for 1/2 loads would have been nice.

we booked this hotel only because it had laundry facilities and was disappointed it didn t have it , but the

parking inconvenient

i wanted to book room service twice, but the process was just long and annoying

breakfast and a wonderful first impression thanks to the view from the room

wifi poor at pool area.

with the spa area

attention to detail is so refreshing - small things such as a lovely welcome drink in the lovely bar area and

they had upgraded the gym since we last stayed here, which was also accommodating, pool and sports facilities

very kids friendly

one thing we missed was a laundry line on the balcony to dry up clothes after the beach

too small space for kids: kids paying grounds outside are missing.

comfortable bed, fabulous showers breakfast is well worth it not a bad thing to report great wifi

i actually liked the walk on an evening, i had the opportunity to talk to the kids longer than we get to at

the kids club is my daughter's favourite

the swimming pool was like something i dream about

that it was 'adults only' which made it so relaxing by the swimming pool

the staff were outstanding. the food amazing. the facilities fantastic and the spa wonderful,

beautiful gym overlooking the ocean

breakfast 10/10 and suite totally wonderful, staff and management are

is no laundry service over the weekend (not possible to leave laundry there on friday while checking in

the main attraction i found was the infinity pool next to the beach

gym had a good range of basic machines

the ac in the gym is not so efficient, opening hours could be more flexible.

the indoor pool and spa was closed and that was the main reason for booking that hotel.

few english speaking staff. school dinner food. uncomfortable bed. no kids club

cockroaches in the outside bar area

breakfast was excellent with super choice ranging from fried english to fish, fruit etc

a little more for kids to do maybe would be good

the heated swimming pool. the food. the room. the kindness of the staff

wifi needs to be improved in the bedrooms area

room service food is also unexpectedly tasty and value for money

poor cleaning of the room and bad wifi connection.

kids under 16 were not allowed in the jacuzzi.

pool area is amazing, very good food and the hotel bar is super nice

laundry service was not gut (left stains)

iron in room (laundry service only) laundry service not all ways needed when you want to take a few creases out

could not borrow an iron to use in room had to use laundry service

families with small kids kept sun loungers reserved although not being used by their kids

breakfast offered a good variety of fresh and tasty options, and the facilities, including the gym and pool,

liked the laundry room; came back with all clean clothes

white company toiletries, nightly turndown service, huge balcony, laundry room in suite, excellent beds, plenty

with pool, quiet, luxurious, beautifully-appointed, comfortable

area for young kids to play would be definitely an asset especially that there is a room on the lhs of the pool

breakfast and particularly justyna who makes such a great greeting every morning that creates

we also preferred the kitchenette and laundry facility provided in the room

great food, good gym, nice birthday surprise, giant room

pool areas magnificent

the only thing that would be great is a better room service menu but its a very minor thing.

a great start to our holiday, our room was just perfect, beautiful views, so clean, mini bar fully stocked and

there is also a sister hotel close by and you re allowed to use facilities like the pool, gym and even the

extra sockets in the kitchen - not possible to plug in the kettle and the coffee machine at the same time

breakfast options were great, the room service was quick and on time, and i highly recommend royal gardens

our kids by any standard did not put a foot wrong but we were reprimanded on a few occasions for doing

main restaurant food wasn t nice. room service was terrible.

breakfast options are very good

villa with spacious rooms and beautiful terrace with private pool

breakfast and location was amazing - everything was perfect

place, everything is beautiful and luxurious, from the parking to the private villas and public pools

the breakfast was delicious with everything you could ever want

pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully equipped kitchen and laundry facilities

expendive at over 400 per night, not all the gym machines working

the team are so helpful and friendly at breakfast and at the pool in particular

the gym was also well equipped

we didn t have breakfast but the lunches were delicious, although the menus for lunch and dinner are quite

the tennis court and spa facilities were out of use due to the second part of the hotel being refurbished

round the pool all day, so i ended up having to buy long sleeve rash tops for myself and the kids

the pools and activities for kids and adults were great

kids club and swimming pool

the wifi was temperamental

i have also used the express laundry service which was done in less than a day and result was good

- wifi was bad

plenty of entertainment options for children, whether it's evening entertainment, the swimming pool, or the

he asked me in an unfriendly tone if i was here for food or drinks, then walked off into the kitchen instead

very lovely room and beautiful view from the balcony and loved the gym.

laundry lost 1 item

can't fault any of them from maintenance to laundry to check in and customer relations

excellent (very tasty and fresh desserts especially), the overall ambiance and concept (music, kidsclub, the

room service menu after 12am was poor

the suite was very spacious, with a super comfortable bed and a sofa bed for the kids

long staying families should note, there is no self-laundry in the hotel

coming with children, you'll need to clean clothes after only a few days -- using the house laundry services is

very wide range of food at breakfast and the staff were very helpful

the gym area could be developed with modern equipments, and better ventilation

in piano bar was great with service and drinks