the outside area was quiet, there is a pool bar where you can have lunch and you could always get a sun bed

the bar was reasonable for drinks considering the standard of the place

the phone and wifi didn t work

whilst no dedicated hotel parking, we did manage to park outside hotel every day without any issues at all

great breakfast and swimming pool area

renting a car there's a free parking on site and if you're staying longer there is a self-service laundry

my kids loved it very much

the staff was really helpful, the pool and mini golf were our favorite parts of the hotel

the mini golf facility was unusually beautifully landscaped with a stream along the lanes

gym was small and poor

laundry facilities, just 2 public machines with one broken, for a very busy resort, totally

too few laundry machines for the size of the

our apartment was fully equipped with all kitchen items and large size refrigerator so you can prepare your

good room, beautiful view with pool, rich breakfast

we pick gran oasis after reading the good reviews about the wifi

pool area is really nice

this means there are not a lot of people at the pool, which is very relaxing

i loved the view from the second floor, which offered an amazing vista of the golf course and a bit of the sea

direct access to the golf course

near golf course

the kids day time and evening entertainment was great

we had numerous things had problems with ants on our kitchen table (contaminated our food) had beetles on our

bad connection with wifi

room quite big with nice terrace. enough kitchen stuff. swimming pool is available.

actual live music act was very good and it was a large bar and seating area but there was only 9 people attending

roof terrase is only for adults, so we could not stay with our kids to enjoy the view and have a drink

had a lot of facilities, shops, swimming pools, bars, spa and others

room and hotel, friendly and very kind staff, nice swimming pool and spa (i recommend a massage), good food

very nice room and confortable bed. very nice bar on the roof. good breakfast.

spa facilities- jacuzzi and sauna pools dinner was great- different everyday

the hotel has its own mini market and laundry facilities

the laundry was good

should have the bare minimum like: porter to carry the luggage back to the room room service laundry - pressing

great villa, atmosphere, parking, and location. laundry service available.

had an amazing stay, very lovely appt with a small kitchen and big terrace

laundry, pool, spa, very basic gym, 24 hour reception, etc

the breakfast was fantastic

the resort itself is very clean and beautiful with a nice pool and gym

helpful staff lovely pools spa gym etc

beautiful spacious room and great value for money with a lovely view of the golf course.

for tea facilities and iron - shocking tv didn t work at first and room was noisy especially on laundry day,

laundry at the facility was a plus

the laundry room was adjacent to toilets

staff, food, location, wifi, the rooms. self service laundry.

the hotel is clean and friendly for families with kids and staff is always helpful

outside my room was very noisy. a van came early morning and would load up laundry

room service was poor, they bringed my laundry clothes after 3 days

honestly guys, it would make everybody happy if everyone could enjoy the time around the swimming pool while

outside the party area which is crazy loud if you walk on the seaside in the evenings), public parking, amazing

the location and the breakfast was very good

gym was closed throughout our visit even though there was a letter under our door telling us it was

although our stay was short & i didn t have time to visit the gym or was able to get up to the pool before

breakfast buffet was also very good choice if hot and cold food

pool on the roof was so nice, dry peaceful and relaxing

fresh ( the poached eggs were perfect every time) although we didnt use them, the pool area and gym were good

iron or iron boards available so you need to use the laundry service and pay an extra 50% if you need it for

was no iron available, they only offer a ironing/laundry service so perhaps bring a travel iron if you don't

the staff, food options, pool area and bar, location

gym is extremely dated and requires new machines and dumbbells

gym, pool, bar and location were great.

there is a parking inside the house

place has parking space too

large home large kitchen, dining, living room area quiet parking on site great views seating area outside 20

parking

the parking was available

wanted to have a massage but their 'spa place' never seemed to be open even though the opening times say 10am-

comfy beds and warm pool

the breakfast amazed us, it has everything you want and more

more hot vegan options at breakfast

if i was to be picky the water in the adult pool was warm and gym was small.

outdoor pool and huge outdoor jacuzzi was fabulous

noisy bar next to the hotel which was annoying but we appreciate that is nothing to do with the hotel

breakfast buffet with everything that you could want

food, plants (inside and around the hotel), spa and location.

adults only

services - the hotel couldn't guarantee a laundry service to be completed even with 48 hours (

there was also a small kids pool and that would be my only concern - other than that there was nothing that

i really enjoyed the pool bar and sunbeds

and there is always something for the kids to

staff was very friendly and it was very clean i defently will come back in summer with my kids.

no iron but hotel provided a laundry service at an extortionate price

i had read some reviews saying the food was repetitive and that there was no coffee or drinks at breakfast

being able to have sunchairs near kids pool and some parents left them alone there

the pool area

kid's disco funny and makes kids smiling

by the way, i really was disappointed by the fact that such a big hotel does not have its own laundry and we

nicely organised and we were offered a great selection of activities in the hotel (swimming pool, gym, game room

would have liked a room coffee machine. could do a little better with pool bar food options.

entertainment for kids and adults in the evening was

to report apart from the main swimming pool was freezing

updating, also i was unimpressed by hotel not having an iron for you to use, i was informed about laundry service

laundry service -ironing only on express service took about 30 hours to return and we were checking

at the check-in location breakfast gym cleanness of the room comfy mattress and pillows great view from the

think there should be a waiter/waitress going round pool area

the gym could do with modernisation, as some of the equipment was broken

laundry and ironing a bit expensive and the service is not fast (24-48h) unless you pay 50% extra

my request for an iron was declined and i was told to use the laundry service

irons only laundry service at 6euro plus per item no fridge had to pay extra for everything i feel like it was

railing in the middle of the pool were wobbly unsafe not enough staff at the bar at night not get selected on

the corridors all hours at night and morning the breakfast was top class very clean around the pool , our room

public laundry 5 minutes walk

new comfy sunbeds were great right next to the spa pool

breakfast, dinner - lovely different meat every night

the hotel provides private and safe parking for guests vehicles

best hotel i ve ever stayed in for adults only

if necessary, in a neighboring building, a paid laundry, 5 euros for washing, 4 euros for drying

pool on the roof is good but you need to be quick to get a sun bed, great views though

the room service came in while i slept but i assume thats not their fold.

we checked in after a 4 hour flight 4 mature golfers asked where the bar was he went to a fridge at the reception

not the usual tourist hotel as it is adults only

nice gardens, clean common zones, free drinks in the saloon, available laundry, good bar, very polite and calm

in room to us smoking weed and playing loud music til early hours, food was 3/10, shower pole fell on my head

breakfast was good too

perfect for hens and stags i wouldn’t take kids there as this is so near the strip but was perfect for us

food was very poor and so was the wifi .

best pina coladas in the sunset bar

staff at front desk and bar were amazing

it was easier to go to the bar and order drinks ourselves

hotel was beautiful, the breakfast was excellent ud83dudc4c the pool area was clean, and

also the breakfast was amazing

location was great. the property was nice and the spa was fabulous

gym was only open from 11:00am, some of the rooms were close to the elevators and you could hear

there needed to be a little park for kids

the pool area should have something for kids to play at maby mini slide or something.

would definitely recommend to couples and families as the kids club looked amazing, we didn't have any kids

didn't like the people smoking next to swimming pool

i loved the little touch of coming round pool with fresh fruit, also as we were in excellance room we had a

no wifi free unless sat at

nice pool area, plenty of sun chairs.

is fantastic brilliant views close to beach approx 150 metres away down steps and numerous bars restaurant all

the room on the 7th floor above the laundry was very noisy 24 hours a day.

a luxurious hotel with plenty of activity onsite (gym classes, games, entertainment) and high quality facilities

pool a bit warmer.

the property had a lovely pool area and gym , the bar and reception are are very nice

you had to sit and order, this included kids ice cream

a laundry room for guests to use would be a

the volcano situation is great and facilities are great rooms are lovely food is great love the spa pool area

also the gym has all you need to make your stay that little bit more active and burn all the calories you

i would have liked to see more of loose equipment in the gym

bar closed at 5:30pm

laundry got lost, and took 6 days to get back to us

beautiful pool grounds and the snack bar there was actually tasty

quicker wifi

privileges, pc with printer, calm areas, bluetooth speakers in thr ceiling of your room, endless pool area

hotel was in a great location and the fact that it was adults only was a massive bonus and worth the money on

there is a laundry room, and all the washing machines are out of service there is a football pitch and all the

the laundry room is nothing special and could be cleaner and upgraded

returned from a wonderful week stay with family and two kids

amazon hotel. brilliant for families with kids. very central, will 100% be back

receptionist perfect staff great bar staff very clean really nice and quiet with a great

kids club was the best i have ever seen and the staff was amazing

to an amazing beach, free parking, never had an issue finding a space

location and amazing pool oh and breakfast

great for families and kids

there was free parking place ad wifi

the experience of doing laundry was far from perfect as well, we called three times and when someone from staff

delicious breakfast with live piano music , parking availability for rented car or scooter, kids club and many

loved the piano playing at breakfast time

great breakfast options with piano playing in the background

good location ,nice pool ,great kids club. most of staff very friendly and helpful.

the rooms, it was said for security reasons it was not allowed but would be great to have as the laundry service

minibar,safe,wifi, indoor pool

gym wasn t so good

big shoutout to teo from the bar (restaurant)

wifi was 25 for a week but only covered one device, so would be better if it could have covered

there didn t seem to be a toilet in a public area when in the bar or around the pool

breakfast could have been better, but ok giving the pandemic they are operating in

spa treatment was class

the beachfront location room was fabulous. terrace with private pool and lovely breakfast

very good breakfast and outstanding service

laundry service

basic gym set up

wifi is free but actually it s not working

hotel great facilities lovely food didn t feel the need to eat elsewhere lovely roof top bar with amazing

gym was very small

appartment was great, the facilities and particularly the pool were excellent and the hotel is in an ideal

the charming staff were friendly and helpful, pool good and convenient, breakfast buffet good

was there to attend a wedding so there was mostly adults and the bar in hotel closed at midnight and the hotel

many facilities for kids

plenty of children friendly activities and well organsised kids mini disco

gym equipment - lots broken

hotel, nice staff apart from one, who offered us late check out and then told us this isn't possible anymore

only the food at pergola bar was not up to the standard

nice not to have kids around

wifi connection not really reliable.

puddles to get to the bed, there s no views outside it s just a tree and where they hang laundry

city life and the nearby national park for hiking, and it was a big plus that the hotel offered parking

location. would be great views if there weren't a noisy parking in front

wifi was a nightmare, it didn t work in our room

great breakfast

good room size and amenities (silver apartment) kids pool and normal pool were good size with lifeguard and

of restaurants nearby - courtesy room - overall comfort - other activities such as yoga club, gym, spa etc

room, pools, gym and skybar all great 3

only thing probably music in the pool bar could have been better ud83dude02

just a wire fence we laughed we were like animals in a zoo directly outside room was a pool table kids playing

thought is that it don t have iron or iron board , you have to pay the hotels laundry to do this for you at

good, didn't replenish laundry bags in the room after use

complementary drinks no tea or coffee in the rooms and no iron available you had to use the laundry

bigger gym with better

this is perfect especially when you have kids so we can all enjoy the night

gym and swimming pool are great

was brilliant hannah a waitress in the bar in evening was superb we go to this hotel when we go to

luckily 2 of my 4 kids are 20+ and did not come with

gorgeous hotel, excellent location, very nice staff, comfortable rooms and area. good breakfast.

good indoor and outdoor bar areas

great facilities in the hotel around the pool with a gym and health spa, tennis etc on the sea front and 10

wifi was very bad and weak

no food available after 9pm. no room service after 9pm.

in our opinion the pool area and bar were exceptional

breakfast is amazing, pool bar ir brilliant and beach restaurant is excellent ud83eudd70 as always hotel was

the view was amazing and so was the pool and the hot tub

breakfast was lovely

the pool was clean and all services were done very discreetly

my wife is disabled so we tend to use room service a lot and i thought the selection of food available was very

the pool was heated and the view was amazing

parking was pretty bad - no valet service and rarely a space to park in

enjoyed the location , the pool activities (love the aquabike sessions) and the entertainment at

also the room service people would knock on the door 4-5 times during the day starting from 8

excellent for family’s with small kids (without being in ur face), couples, older groups, and it is close to

we don't usually do all inclusive but did as the spa was not open and it was very good

the smell from the laundry cloths dryer on my balcony in room 1115.

sofa bed could have been more comfortable. wifi was not the best.

it is a little expensive so could afford to bring kids for 2 weeks

the pool bar offers less appetizing food; it's not recommended

fantastic views from the room of the pool and sea

the price of the laundry was every expense after the price we paid for a upgraded room

the breakfast is huge and also there is another kids' room so parents can eat while kids are playing

acua gym was fun, plenty of sun beds, resturant by the pool for dinner vas very good

families with young kids *amazing focus on kids activities and needs *close to duque beach *free parking (valet

gym could have been a lot better. my husband joined a gym up the road which was fantastic

excellent service from spanish david in public relations who is a credit to the hotel

great staff; breakfast and buffet dinner superb with great choice; rooftop bar awesome; and great pool

location, sea view, staff and area in general is excellent poor wifi experience which took 24 hours to resolve

swimming pools, gym, room

love the breakfast including the prosecco

they send laundry out and i knew to kiss it goodbye then

minor but one of my personal laundry bags went music, which i assume was accidentally taken by the house keeping

gym, swim, food, late check out and room service all so

facilities were great and breakfast was very good as well

gym, swim, food, late check out and room service all so

we booked this hotel only because it had laundry facilities and was disappointed it didn t have it , but the

no laundry detergent provided. a small amount for 1/2 loads would have been nice.

communal pool which is heated but it meant we always had to leave our lovely suite to oversee the kids

parking inconvenient

room service could be more efficient (time awaiting so my daughter informs me)

the place was great so good for kids

great access to a lovely beach and nearby shops very nice evening atmosphere free and flexible kids club lovely

super interactive with the kids

very kids friendly

the breakfast and location

one thing we missed was a laundry line on the balcony to dry up clothes after the beach

good but we didn’t eat excellent well equipped modern gym staff very helpful couldn’t get a late check out

there's hardly any reason to leave it for more than a short trip to a zoo or water park

), spacious underground parking

pools were incredible kids club was great fun, lots of fab activities breakfast was lovely staff super helpful

the gym with an ocean view is something else

was 3-times some group gymnastic at the pool side with music

the bread in breakfast was not fresh and crunchy.

this is consistent across all areas, from room service, to the spa, to the excellent restaurants

we used the spa for a couples massage which was also great and did yoga every other day under a ring of palm

is no laundry service over the weekend (not possible to leave laundry there on friday while checking in

tired rooms and no room service

also, using wifi can be complicated if you use more than 2 devices per room since you have to log out on one

great hotel with beautiful infinity pool, friendly staff, delicious food and great location.

4 star hotel, for adults only

not with smaller kids, though

food excellent staff very nice pool areas beach views also good complaints

shallow pool which i assumed was for kids, is apparently where kids are not allowed to play with floats or any

there was, what looked to be a well stocked gym and spa with plenty of beauty treatments on offer at a good

you have to pay for water at dinner and throughout the day , it is provided at breakfast only

breakfast was healthy and good

has in place parking

spa was wonderful and free for a day within the first 3 days but worth the 12 per day afterwards

super hotel will definitely be back. great pool, lovely staff and lovely location.

priced, food was terrible everything s was cold , room service wouldn t answer the phone until you called

could not borrow an iron to use in room had to use laundry service

laundry service was not gut (left stains)

iron in room (laundry service only) laundry service not all ways needed when you want to take a few creases out

would have been ideal to have air conditioning in the gym and a rowing machine but otherwise perfectly adequate

gym should open from 7am instead of 9am.

indoor pool needs a little clean. mini bar empty.

nice spa pool

the spa is in another building so you need to cross a small road to reach it

the restaurant and breakfast

pool, jacuzzi, restaurant and bar

access to kitchen

a dining room, a large place to sit and chill around the swimming pool, and a big private parking

wifi was not the best but outside of that it wouldn't be fair comparing this sweeet little hotel

kitchen is a bit cramped for multiple users

great atmosphere, total serenity and calm. the pool, shared kitchen are great!

white company toiletries, nightly turndown service, huge balcony, laundry room in suite, excellent beds, plenty

liked the laundry room; came back with all clean clothes

although i could get room service

the buffett breakfast was stupendously arranged and varies according to wants and needs

aquafit sessions in the pool were great and the gym was good also

we also preferred the kitchenette and laundry facility provided in the room

food outside of fine dining on this side of the hotel - we were offered only room service

were told room service is 24 hrs and the day of check in we din get any room service at 12 in the morning

i prefered rooftop pool, my wife liked the one near restaurant

the spa is lovely and really good massage

area with couch, big tv with chromecast, dining area with minibar and of course the outside pool area with the

staff, parking, smell, size of the villa, decoration, food, services, privacy

we had a villa with a private pool and it was amazing - it is very private and would recommend it if you want

and that you can swim in a river from your pool, perfect

villa with spacious rooms and beautiful terrace with private pool

pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully equipped kitchen and laundry facilities

we had a panoramic suite with a private pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully

excellent service, facilities, equipments and breakfast

height in the gym is a bit low for certain activities, 5'6 not a problem, and the champagne we received on

location is not ideal and they are having trouble with the wifi and i was not fully operational till the next

pool, good yard area, parking inside walls

pool area is amazing

swimming pool was a bit cold but i guess during the summer time would be perfect

a really well equipped kitchen

thing that we knew beforehand: the children would probably have spent even more time in the pool if it was heated

close to beautiful golf courses but the rest was like scrub land

the room service is also excellent, they cater to your every need and they are very fast in delivering

the wifi could have been better the beauty amenities were rather poor

maybe only that our apartment did not have ocean view and the pool is small for swiming.

villa resort and delicious breakfast

we also used the laundry service once

liked the hosts and their attitude towards me as a guest, very warm welcome, i managed to get my laundry done

they offer free coffee/tea, facilities for cooking, laundry service

very affordable & convenient laundry service (3 , usable at any time)

we always found parking spot on the street, so no worries about it

in a very nice location a vullage you must see. good restaurant and ampull breakfast comfy bed

parking is a bit difficult as it is public parking bays

easy to get a parking spot at the street

food was also very good - our deal included evening meal and breakfast

wifi didn't work for my computer (it did work for my mobile phone

in buffet was good selection but always stone cold, pool bar snacks very limited and basic and sporadic what

kids club and staff great

round the pool all day, so i ended up having to buy long sleeve rash tops for myself and the kids

kids loved the entertainment and claudia & gary were so good getting them involved

kids club heated swimming pools use of the sister hotel (bh costa adeje) variety of food at buffet

i have also used the express laundry service which was done in less than a day and result was good

the general information was that the use of the spa facilities was included in the prestige rooms but this is

the equipment in the gym was rusty and the ac there was not as powerful as would have been ideal

excellent room service and kind and hospitable staff

fitness activities near the pool were annoying, with terrible loud music

laundry lost 1 item

can't fault any of them from maintenance to laundry to check in and customer relations

dislikes but suggestions for the future: - one of the pools should allow swimmers to swim - the gym should be

the gym is ok it has what you need - but they seem to use

the suite was very spacious, with a super comfortable bed and a sofa bed for the kids

long staying families should note, there is no self-laundry in the hotel

coming with children, you'll need to clean clothes after only a few days -- using the house laundry services is

the gym and all the facilities undercover parking available so you don t have to hunt for some free spots

mini bar was well stocked and replenished daily in the all inclusive package

however, we were really dissatisfied with room service food

laundry on site

also wish they had made use of the bar on the top floor

no bar available inside as advertised (not so good in the evening)

the pool area is quite small, but not crowded, well laid out, there is a pool bar for lunch and drinks

no wifi

self service laundry

super friendly staff, proper all inclusive in terms of food and drinks, self catering rooms, laundry facility

gym is in the next building and it is quite small but you can get a very basic workout done

good staff, good breakfast, good dinner, comfy, and clean bed

great place, good swimming pool, great staff

instead, they send your clothes to the laundry, and it takes 48 hours to get them back

pools, food, room bars, staff all spot on

though few pools claim to be heated, but in our opinion in should be heated few degrees more to make the pool

6 pools, 4 restaurants and 24h bar sounds good

tv limited to 3 channels but good wifi

very small issue - 1) - there was no laundry service at the hotel - and nothing available locally - i did see

in the evenings, there was a mini disco for kids followed by different shows for adults very entertaining

have to say ,our kids were asked to take off their floats in an empty swimming pool

complex story of a system of vouchers and bar redemption, but when you get to the bar not possible to use if

under the new management some of the outdoor amenities such as the petanq courts, darts and mini-golf had

staff, beautiful ocean view, perfectly clean room, comfy bed, convenient parking, good breakfast

great location with free parking

kettle, no water ( as advertised ) would be nice if the bar was open beyond 7pm, to give the chance to interact

great hotel with great bar & restaurant

free, private parking

it is better to have a car - you can't dry your clothes (no balconies), but ok-they have laundry

the spa was fantastic

here was easy - near teide national park - from here you can go directly to paisaje lunar - parking was easy -

is only street parking, but it was never a problem to find a close spot

very convenient being a short drive to both the airport and the teide national park, with free parking on the

were amazing and friendly, handy app service to organise everything, dinners, laundry, extra shampoos etc

the facilities are great, including the pool and gym

is stunning, rooms are lovely, staff are the best , entertainment team are brilliant with the kids

room service is almost non-existent

spa facility was lovely, but 10 euro for a visit, without any treatments, just to use sauna and spa

internet not free the fee is 2 euros no iron or iron board & they don t have laundry services

apart from the gym facilities the description of the hotel was very accurate

wifi could be better - the water in the pool could also be warmer.

bathrooms in the room could do with updating. maybe an outdoor bar could be a option.

bar and entertainment could have been better

to use for services was not well utilised, in some cases i had to follow up requests such as room service

room service and poolside service could improve

the pool areas were very comfortable; the royal level area has cabanas and day beds and nicer loungers

the breakfast has plenty of different choices and always very tasy

gym was poor - old and poorly maintained equipment and a water cooler with no cups (on any occasion

location in a forest extensive buffet large indoor pool and sauna included in the price good

there was a steam room, sauna, solarium, plunge pool, jacuzzi and a decent size swimming pool which looked like

the spa and gym are part of the package and are a very nice treat

also didn't no where to get a drink from without ordering room service or been in the dinning area

staff, beautiful location, spa facilities with swimming pool and complimentary tea, awesome huge room, comfortable

free street parking nearby

wifi is good and the add on breakfast is excellent value

good location, parking is close to the hotel

com platform - parking is on the same street in designated places, or just around the corner

wifi signal did not reach to our room (but did work in other rooms).

they have lockers, towels, beduinen and wifi for everyone of us

i got bitten by bed bugs, the wifi signal didn t arrive to my room.

kitchen with appliances was available for guests

close location to the airport, and easy to get to. shared bathroom with a kitchen & wifi too.

near the airport and very clean. kitchen available for use.

the staff was very friendly, the breakfast was pretty good, the location is good.

breakfast was good some fruit would have been nice

very large room with balcony, clean bathroom, very friendly staff, sufficient breakfast, great location

the breakfast was average and the lack of wifi in the rooms was inconvenient.

the breakfast was sufficient but nothing special

- very loud (next to the busy road) - hard mattress - very weak wifi connection - small tv

good wifi

wifi was not protected

the location is perfect and the wifi.

convenient location. 24 hour access. wifi. clean. well ventilated.

used the laundry service and one of top was ruined, however, to the hotels credit as soon as i raised the

s not the hotels fault but the amount of flies in the pool areas is incredible annoying

they ve no longer got the sports bar there which was a great relaxed venue in the past!

the breakfast setting was beautiful !

could only buy soft drinks from the bar or mini bar

has small parking space, take rental car anyway parking is manageable outside on street

location and views. car parking.

the breakfast was sooooo great, so many different things

excellent breakfast

stuff was helpfull, they have private parking

it looked like some storage rooms or laundry rooms were remodelled into bedrooms

lovely room overlooking the sea, great breakfast so much choice

also that the bar stayed opened later than 9pm & why was the swimming pool taken away

if you have kids, there is a public kinder park right in front of the hotel

wifi is not good, kind of on and off again