wifi didn't work in the annexe. i had to switch it off on my phone to send and receive emails

room service was lovely meal

the breakfast across the road ( literally) was beautiful and cooked to order perfectly ud83dudc4c parking provided

free car parking

brilliant breakfast, having to cross the road is so ok on a fine weather day

messy changing rooms by the spa, full of wet towels, and laundry, pool was on the cold side

it was a significant bonus to find that the hotel has an ev charging station that is free for guests to use

my room was a little too far and wifi connection was not very stable

the friday night we had room service, the burger was great

pet friendly location spa facilities service in the bar - one lady (long brown hair) especially

how welcoming the staff were and how pet friendly it was

the breakfast was outstanding

perhaps for future bookings there will be a box where you can say if your staying with your pet

interesting location up a narrow lane also used by the golf club.

track windy road is shared with golf course traffic

we didn t play golf but may well return to do so another time

breakfast

restaurant was full but had the option to eat at the bar or room service for extra

food at breakfast was suberb room and failities lovely spa was

staff were very friendly , the rooms were spacious and very clean

the staff were helpful and friendly lovely breakfast

i was in the outbuilding, wifi was not available in that part of the hotel

lodge not with a working kitchen area as photographed and advertised

beautiful room and so clean and comfortable, food in the bar was stunning

garden lodge room was excellent - lounge and kitchen were a very nice surprise

we ate our evening meal in the bar area as the restaurant was fully booked

friendly staff, huge parking area

late check out on request and an excellent breakfast

lots of parking

to dislike but the bar area could be more spacious

kids love the fairy tale vibes

wifi spotty, and no air con, not a big deal

we used room service which was very easy and quick

food,breakfast, lovely plus pet friendly great

did request the swans and petals on bed as the pictures online showed but this wasn t done but not a big deal

if on the tourist route for over a week no easy access to laundry facilities

the room was great, the bar and food were fab

friendly team, beautiful location, beautiful building free car parking on site and loads nearby pub was decorated

spotlessly clean & well-equipped (nice to have tea & coffee making services in the room) & good wifi, ample

not much parking.

com did not offer me a family room when i booked only two rooms for my wife and kids

wifi was hit and miss

really loved this place the staff were very friendly- good food and drinks at the bar and at a price that doesn

sunday lunch and breakfast was excellent

lots of parking space, not height restricted, comfortable spacious room with good facilities, bathroom and

the pool was a bit cold

hotel offers everything you need for your stay including pool and gym

bar could have been slightly cleaner and had more staff

busy swimming pool

amazing breakfast friendly staff excellent gym and spa facilities sports bar area

breakfast was great

liked the use of the pool/sauna etc. kids loved it

the pool and spa facilities, the ambience. the staff were so friendly and helpful!

compliments to the chef and the gentleman behind the bar who made us feel very welcomed

no bath and room service terrible

i was on the bottom floor and the corridor stunk of dirty laundry - awful

moved to upstairs room which smelled ok but i think was under the laundry room or something because there was

wifi was very weak

i had requested an early check in

nice bar & restaurant ambience

breakfast cereal buffet bar was far from inspirational, as was the cooked breakfast (not full english on request

and no signal, so don't forget to ask for wifi code which i unfortunately did

wifi throughput and signal strength is not awesome

free wifi had fantastic speed

another thing could be done as well is leave some little information like numbers and wifi passwords and some

they need to change where they store their laundry or use a different laundry service

- from helping me sort out car parking for a client i was meeting in the morning to agreeing a late check out

price would have been right with breakfast included. rather expensive without.

staff was great, room service

we ordered room service a few times and it was very quick to arrive

everything apart from the kids

also told me he would charge for early check in even though you had a ton of rooms available and it was 40

for lads weekends away but nor sure about a romantic weekend away with the missus or a family/kids

not the cleanest either; towel rail not working & poor communication from staff regarding pet charges-

pet friendly allowing us to take our dog

the wifi was a bit patchy.

the wifi wasn't the best but other than that is was perfect

couldn t get the wifi password to work.

ac would have been nice wifi was quite weak by signals

was a perfect setting to relax, the tv didn t connect to the wifi although it didn t bother us

also found a hair dryer and a laundry bag which you can order service for

the hydrotherapy at the spa was a nice affordable option and i was happy to have laundry service i enjoyed the

no laundry service

faced a rather industrial back-end of the building and a large truck was there every night for laundry

pillows and bedding were lovely. bathroom was good as the shower pressure was good. wifi worked.

my room was between the laundry room and cleaners room

room was next to the laundry room so a little noisy. quite basic. extremely small tv.

room 1 is next to the laundry- no worries at night, but made a funny noise in the day

free wifi

en suite bathroom , good breakfast , great location , good wifi , good tv and comfy bed.

no laundry service

my room was right next to the laundry cupboard so was woken early

the kids loved having bunk beds for the night

no frills approach - simple design of rooms, but good towels and tv, excellent wifi

room was fab bed a little hard but slept well. breakfast had very good variety. kids loved it.

a single person i do feel somewhat guilty about such a huge bed and all that laundry that needs to be done

there was no room service or restaurant on a monday either

staff allowed an early check in which helped us out.

the floor underneath the beds was filthy (kids dropped their toys under the bed and it was a horrible job to

the bar prices were good

the service is friendly and welcoming, and the wifi worked too, even on the top-most floor

wifi wasn't amazing but was passable - good enough to go on websites but not to watch youtube etc,

i also appreciated the strong wifi, hairdryer, fresh towels, and coffee/tea facilities

value for solo travellers, excellent free wifi, 24 hour reception , tv , ensuite bath and toilet , wardrobes

wifi intermitent but reception staff said supplier was doing work so probably not hotel's fault.

towels have a slightly sour smell which seems like the laundry is using vinegar for cleaning

i had friends visit this one time and they were exposed to the sight of all my laundry

of course that's not their fault, but the laundry house's, so i can't really comment

on the toilet seat 4) shower water pressure was terrible 5) the curtain handle was broken 6) late check out

loved room service and late checkout

loud noise at 5am laundry being collected/ delivered for 2 hours!

staff were very friendly and we will be coming back with the kids

if you are someone who prioritizes gym and swimming during your stay, this hotel is a perfect choice

pippa at the bar area was also very friendly

great customer service, so friendly! room service breakfast was lovely

it was very noisy at night, maybe our room was close to the their laundry room and sounded like a washer going

gym looked good but didn t use this

we had early check in which we weren t expecting

breakfast was lovely plenty to eat. the location is excellent.

the room was very poorly maintained, with thick dust everywhere and a dirty carpet

no real window; would have liked access to laundry facilities.

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc

the cleaning company who does their laundry put a few holes in one of my shirts

some ketchup to which she looked at me like i had two heads, huffed and dragged herself to the kitchen

small gym was great for getting in a quick workout

there wasn t a laundry bag or even a pen

room service was expensive and getting some laundry done was extremely expensive

with the chlorine levels in the pool which was one of the main reasons i booked this hotel so the kids could

the location is great, the room service was good and the staff were very friendly and helpful

view over cardiff bay the breakfast was amazing the use of swimming pool/spa the size of the

only issue we had was we needed to do laundry after traveling for two weeks, and the hotel laundry prices were

mini gym was very handy

very small gym and no pool

friendly staff, nice size room and comfy bed. excellent food (room service).

was my wife's birthday and they sent room service with a tray of assorted cakes with a happy birthday message

a pijama set went missing the last day, most likely got mixed with linen that was sent to laundry

loved the little gifts left in room and the rose petals on the bed were a lovely little

then we went to plaza to book and they refused and o have to explain th them that i have 3 young kids and we

location, good size rooms, wifi worked properly.

are great however it would have been an idea to be told you needed to book a time slot to use the gym and pool

were a bit tired and noisy during the night with laundry pick ups and bottle banks being

location suite ideal for family , especially as the kids had their own tv staff very helpful all day and

the breakfast was lovely and the bar was nice too

coffee machine in bar area could be better

tiny negative, but only hotel i’ve been to that does not have any kids tv channels.

have been cleaner, there was always rubbish, laundry and plates in the corridors, the food service couldn't cope

dirty laundry was left in a pile outside our room

room size, friendly & efficient staff, spa & pool facilities fantastic, lovely bar area

sultana was very hospitable, friendly with a kind smile o her face and knew how to cater for the kids allergies

great for business stop over but also facilities gym and sauna

having the opportunity to do your laundry for free is also a great advantage

guest's happy hour guest's laundry facilities in room were good

social hour was great, rooms were fantastic and add bonus was the free laundry

i also used the laundry facilities and they were also good

there s also a laundry room in the building, which is super convenient

lift wasn t working and when we first arrived the house keeper was chucking laundry down the stairs and it

early check in, value for money, location.

nice to have free wifi which had excellent service

not impressed with the people next door to me with all their shouting and kids screaming at the top of their

my kids were in another room without this problem and they were

the room maid has removed the pillow case from my own pillow which is now in some outsourced laundry company

was limited i had to squeeze into a space after moving cages of laundry out of the way

no laundry bag or explanation of this service

clean bedding and laundry

something not right with laundry

guest laundry room was very handy

laundry machines only accepted the old 1 pound coins.

dryer broken, but i'm grateful they had laundry on site

dryer machines in the laundry room are out of order, and i couldn't do my laundry.

ther is a coin laundry

private in house car parking not available

was excellent, food in evening and breakfast was excellent and all the staff were friendly and helpful

breakfast, friendly staff perfect location lovely overnight stay

location, very friendly and attentive staff, helped us find a parking space and helped with bags

very comfortable beds,large bedroom. excellent buffet breakfast.

wifi could be better.

disappointed the dining room and bar were closed, but for good reason.

we missed the bar and the evening meal

and although i don’t normally eat in hotels i really enjoyed our evening meal and so did our kids

b&b, fabulous breakfast, lovely hosts, room was comfortable and had nice extra touches, including complimentary

we looked out into trolleys of laundry

then i was woken at 05:00am by the laundry truck collecting crates outside my window

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would

bar staff but miserable but other than that

pet and child friendly, clean and tidy, exceptional service and lovely sized rooms.

great parking

breakfast was very good, plenty to choose from and always hot

the bar area and restaurant were lovely, modern and clean

5 charge for room service for each purchase was far too steep

lots of parking too

noisy in the morning possibly from the laundry but i think our room was close and the window was open, as the

location was beautiful, food was nice but most kids options weren't available.

menu could ve done with some simple and more filling dishes (we had to order room service after dinner and i

plenty of parking space

children’s menu available so very limited options for kids, very expensive for drinks, charged £5

like to see a green policy on laundry and an upgrade to the shower system as depending on room water can be a

dirty laundry outside room and in the corridors

good parking

wifi code given was easy to connect

given wrong room initially but ok as changed it. spa facilities closed.

breakfast was cooked to order

the location, the rooms, facilities and spacious in the bar and restaurant

car parking right.

we dined in the restaurant but the bar food looked delicious too

location good and breakfast superb