find a more welcoming hotel with pool, game room, workout facility, complimentary breakfast, and laundry facility

bed awful. place needs to updated! wifi advertised but not available in all rooms bad signals

custom car show in adjacent parking lot a bonus when we arrived

need to have more handicapped parking only one side space

great breakfast. strong wifi. plenty of parking. friendly owners.

rooms have no phones, laundry facilities broken not working

did a load of laundry and the machines were great

i washed our sons and had to take them to laundry matt and wash again

picked this hotel as it had a spa however it was out of service the whole vacation.

clean, great breakfast

outdoor pool, workout area and firepit

not enough breakfast choices

smelled incredible, breakfast was the best ever

room was by pool so had noisy kids for a while

) to bar any entry in to the room overnight

the laundry facilities should be cheaper. (self laundry room)

to get out of the parking lot, a bit inaccessible

not aware that their definition of pet friendly included a $75 non refundable pet fee

easy access to the airport, clean, comfortable appreciate the shuttle

great breakfast, full sized refrigerator, plates, glasses, and eating utensils

small gym and pool - need some updates and modernisation

excellent breakfast

included airport shuttle system is a huge plus, all we had to when we landed in the des moines airport was talk

to locate, accessible to a lot of stores and eating establishments thanks for the shuttle to the

have to schedule the shuttle

only bummer was that the laundry facility was out of order and we couldn't do our laundry

my plane got into des moines at 12 am so i missed the last shuttle to the hotel and had to pay for a taxi

the art, pleasant facility, good parking

free shuttle, nice toiletries. spacious room, close to airport

free parking bed comfortable

filthy laundry room

i asked housekeeping for extra towels and was told i had to go by the laundry room and get them myself

was wonderful to have free laundry services as

no towels in pool area

despite having a code, the wifi did not work

you come in a door (with a rat trap just outside) to walk into the laundry room

kids waking us up at 2am

the pool and spa was nice

the pool was way too strong smelling of chlorine

finding parking was an issue.

hot tub didn t work, no laundry facilities

there s no workout room there s no laundry facilities

bed had old laundry underneath the right side

were across the pool and did not hear any noise and minimal running by kids

accommodation for pet

the whirlpool tub was amazing

the jets in the spa in the bedroom didn t work. also the pool was not open.

the kids were disappointed

pool not available.

breakfast was lacking eggs & meat!

sounded like i might be near laundry room

able to do laundry and streetch our belongings out in comfortable large room

people were camped out in the hallway waiting for their laundry

great staff, nice rooms, location handy to airport, good shuttle service to hotel/airport

was great pool was awesome me and my grandkids enjoyed it and my daughters

no guest laundry. no fan in the bathroom.

lots of convenient parking and quiet rooms

clean outside pool

cards don't work, beds aren't very comfortable, rooms are very small, had trouble connecting to wifi, weird

wifi is slow and super inconvenient

nice laundry services on two floors

there s a laundry room

wifi worked well, breakfast was quite good, and coin laundry was perfectly located and not expensive at all

pool with warm water, jacuzzi and sauna, large fitness room and guests laundry, very good breakfast with scrambled

a large laundry was very handy too

there was a guest laundry room which was very convenient, and the breakfast was great

laundry room with detergent dispenser (pay with quarters)

we don't travel with our pet often because we know it makes more work, but this staff never made us feel like

no pool or breakfast. i understand that that cannot be avoided.

parking lot was snow packed and slick which impacted safety. front desk understaffed.

the business center, laundry room and fitness area were all conveniently located on 1st floor

clean, accommodating and lovely hot breakfast

i loved the breakfast

the wifi wasn't great.

breakfast was excellant

the rooms were great. breakfast was good too.

pool was out of commission for repairs, but we were able to use the hampton inn suites pool which

we also heard kids running around the building all hours of the night in our hallway upstairs in the stairs

was freezing cold (kids and i couldn t swim for longer than 10 minutes because it was so cold), and the jacuzzi

the room had a lot of space with a couch and kitchen area

oh and it's pet friendly

the coffee bar was astounding, flavorful and a warm welcoming experience

unloading our car with kids was a bit tricky.

rooms, lobby, and bar made us feel like we were in a very high class hotel

lovely restaurant and bar area

the wifi was great and the connectivity was strong

lots of other places to work throughout the hotel in that meantime and good wifi range

we wish there was a gym and that breakfast was included!

no information on speakeasy bar or its location in hotel that sounded like fun

parking garage to hotel (skyways and elevators were out of order at the hotel) and complimentary wifi (had to

beautiful property. huge rooms; we had a fireplace spa tub, and 50 in flat screen.

nicest staff, spa area and room

also, only one mirror in bathroom, really need second in room or over bar area

you don't like clean rooms, top quality beds, unique atmosphere, excellent fitness facility with spa, amazing

awesome place to stay! rooms are beautiful and bar is great!

then they sent me to an already occupied room where garbage & dirty laundry sat in the hallway til about 8, p

airport shuttle made things super easy

kids running around the floor like it was a race track at midnight

we didn't eat breakfast at the hotel.

usually when i go to hotels there is a lot of kids and not really enough for adults to do

the bar was very nice. the valet guys were great

room service sucked

bar was great and i had room meal service on one night, it was very quick and the order was right

i know, lots of high school kids in town

pool and exercise room, omelet station, bar and appetizers.

nice laundry facility

the laundry service being free with very nice new machines was an unexpected delight!

clean, friendly, nice breakfast space plus free laundry facility

laundry, breakfast, location

staff lovely , free breakfast and free evening snacks and beer, large rooms, swimming pool, free laundry

the 5 floor is under a bar ( the republic- west side) and insulation is very poor

my only issue was upon returning to my room late at night from the bar upstairs there was a cockroach crawling

breakfast

the breakfast is not great and over priced.

breakfast buffet was canceled without notice due to low occupancy.

r 2 people for 2 nights), requested more and they told us they were out and had to wait for laundry collection

my husband found the bar downstairs closed at midnight which he thought was odd

went to a concert the bar should stay open later then 11

have been nice if the shuttle had run until bar time (2 a

all of the kids/noise/crowds!

and cleanliness of room, i only wished they had coffee served all day and the bar opened

no biscuits and gravy for breakfast.

bar was not running like it says on website

said there was a bar in the booking ad but the bar was shut down and that was something we really wanted and

the location and cleanliness. didn't wake up for breakfast so i missed that aspect lol.

didn t like the fact that they didn t have a place to do laundry

pool closed

pool and gym area was the only place they seem to have not updated

hotel very clean staff was helpful and kind the view of the river and downtown was lovely good breakfast

was one of the best pet friendly hotels i have stayed at

my sister liked the free laundry

the laundry is closed

was closed to families after 8 apparently an iowa law when not serving food and only alcohol kids can't be in

no breakfast or lunch at this nice hotel

example: cereal for the kids, fresh fruit, oatmeal, toaster/toast

pool was great, they had onsite laundry

dirty rooms nasty showers no soap laundry machine didnt wash pool was empty hot tub was empty sheets were not

handicapped room located on main floor parking access

breakfast was very tasty both mornings.

pet friendly, open space for walk adjacent to hotel, super friendly staff, great breakfast, loved

it was nice to have a full kitchen and plenty of space

very comfortable, clean rooms. pool was nice. the breakfast was a good and had many options.

everything was very nice and clean. rooms were excellent. breakfast was enjoyable.

convenient location, ability to cancel last minute without incurring a fee, gym

the kitchen was a dream - a small full-sized fridge, dishes, a dishwasher, sink and cupboards

i did not use the pool or the exercise room personally but was extremely grateful for the laundry facilities

nice new machines in guest laundry

breakfast was a bit on the limited side. satisfactory but not anything above and beyond.

nice room and parking

the parking lot is in need of repair, sad for a new facility

i thought i booked a double queen bed smoking room. not a kitchenette with 1 full size bed.

was put in the smoking area without requesting it

there were no dishes or silverware to actually make use of the kitchenette

the fact that there is a mini kitchen

i thought i booked a double queen bed smoking room. not a kitchenette with 1 full size bed.

when we asked to exchange a $10 for a roll of quarters for the laundry the front desk let us know it was an

didnt have cups or laundry bag

had to stay up late to do laundry

the breakfast was big and had a variety of options along with having very comfortable bedding and

the kids were running wildly through the hotel

laundry/bedding was left on the floor in the hallway near our room from the time we checked in

despite being a pet-friendly hotel, there was no odor or signs of it being one

hotel was clean, room was spacious especially considering it was just a basic room, half kitchen was a plus,

my kids liked the wii in the lobby

i brought my pet and it's very understandable they didn't want to come in when he wasn't in a cage

pool and no notice before hand about that

wouldn't work at all, couldn't set a wake-up call, couldn't order room service or get info from the concierge

pool was extremely cold

staff, no room service, no one licks the phone

pool wasn't cleaned up from the night before, an overflow of old towels, no clean ones available,

breakfast is great

was pretty hectic since there were young football teams staying at the hotel using the pool etc

clean and nice, great breakfast! nice that applebee's shared the same parking lot, dinner!

you could hear people in the parking lot.

we had a premium room with complementary snacks which is so helpful for my kids after a swim

breakfast was very fresh even during the last 30 min when we arrived

love the professionalism of the staff, environment, room and breakfast quality

waited several hours in parking lot because receptionist couldn't figure system out

the breakfast was awesome

nice pool and hot tub

we were by the pool and it was busy with groups

pool was kind of small, the wi fi was terrible and there was kids running around everywhere, also

there was no towels in the pool

woman at the bar didn't seem to want to work

very noisy - kids running up and down the hall while trying to dleep

breakfast, free parking, guest laundry, bar, free wifi, room darkening shades, couch in room, noon checkout

wifi is slow so it was hard to watch any tv or tablets

we loved the location. this is a very clean hotel and pet friendly.

the hotel parking and room spaciousness leaves a better then home feeling

microwave was in kitchenette downstairs

sheets had a strong smell of laundry detergent.

cleanliness of the hotel and the staff were really nice. the pool was nice and warm

the food at the bar and grill was really good, i loved the room

pool area under construction and that was one of the reasons to stay

very kid friendly. a nice pool area for our littles and bigger kids

the 2 bedroom was a great layout and pet friendly

with younger kids a tub would've been better

the rooms were clean, breakfast was good, and the pool was nice to go swimming

having 2 bathrooms with a full kitchen was perfect for 5 women

breakfast wasn?t great but was ok. pool needs some fixing.

i loved the fact that the room had a bed tray. my kids thought it was amazing.

and coffee/tea not replenished on the 2nd day of our 3 day stay, dirty socks under one of our kids beds (separate

breakfast was ready early and yummy

though we did not use the facilities, i was impressed the hotel was offering use of its pool and weight room

didn't need a full fridge, full dishwasher, stove and kitchen sink

room was above the facility laundry service and there was a washing machine that was out of balance enough to

flimsy plastic fork used for breakfast

the gym and drinking pool were properly attended

the shower head, and breakfast. what brand and name is the shower head?

heated pool, gym'

the guest laundry facilities were dirty and really old and beat up.

also the shower stall right with handicap bar in the way

kids running all over the hotel with messes left behind

had a great stay and the grandsons loved the pool

great gym facility

no gym, laundry or pool

it was dirty, the pool was dirty and closed, the fitness center was broken and closed, the laundry was broken,

then the guest laundry was not available for customers any more

hotel advertised an open gym (needed for our stay) and the gym has been closed since 2020, so this is false

the free breakfast buffet was delicious and there was always coffee throughout the day.

was no breakfast or laundry police were a resting people left and right it was noisy pool was

truth on website you showed nice pictures we got there different story pool dirty no breakfast no laundry place

i used the on site laundry with detergent i bought locally

roomy rooms, laundry available

the laundry machines didnt even work properly

breakfast, cleanliness

having protein options for breakfast would have been nice.

breakfast times could be longer, and checkout time could be later as well

did not go to there breakfast not a breakfast eater

back parking lot dirty terrible coffee

i have heard that some people put their dirty laundry in drawers

and it was noisy because it was close to the hotel facilities (maybe the electrical room, laundry, or pool pumps

she was able to accommodate my request for late check out which was a bonus since i was here with my family

wifi was off and on.

family friendly- excellent staff at thhe front desk, the cleaning staff, maintenance staff and breakfast staff

guest laundry

laundry needs updated

also laundry facilities were out of order - i was hoping to wash clothes after a long road trip

basically stayed for 2 nights, i traveled with my pets

the website says pet friendly, but they made me pay extra for my dogs.

pool and hot tub were a bonus for kids

pool was fun, the room was comfortable and clean, the grab and go breakfast was wonderful and

best heated pool and hot spa! everything was clean. large rooms. great location!

pool and hot tub were a bonus for kids

the pillows were horrible and there was a bar advertised, but we did not find it.

easy to get to, quiet, laundry facilities, clean, friendly staff

the plumbing noises. our room was not that far from the laundry room.

they had a full kitchen in the room

we had alot of fun at the pool and the outdoor space was great for when my family came to visit

my daughter was able to enjoy her first time being in a indoor swimming pool.

laundry

was clean and comfortable, breakfast was great

friendly staff, comfortable breakfast dining area.

parking lot was a bit slick from the snow.

parking lot at the back is not well lit,also not much ample parking

side doors would not latch to lock nor did the laundry room door read

pool towels are small. i forgot mine. pillows are down pillows.

the pool wasn't open, no room service that weekend

the breakfast was amazing.

i did have issues with the wifi a few times. the breakfast food selections was not very good.

also offered amenities, like a pool and fitness center

like many other pool, swimming pool water is too cold.

like that this hotel has ample free parking, it's pet friendly, has a hot tub and pool with generous hours and

no breakfast due to virus, rates remained the same as what i have paid in the past except this time no

pool and hot tub area could use a little update

reaction and there was no one to tell this to when we checked out, i think it might have been the laundry

our tv was broken had ro move rooms no vending machines no ice machine on floor horrible parking

staff was friendly, place was clean & breakfast was good

very clean room, extremely comfortable bed, excellent breakfast, friendly staff!!

my son swam for a bit, and the pool water was really cold

the laundry room that is on site, dryer doesn't work very well

i called the front desk to ask about laundry facilities

nomicrowave, room was right next to maid laundry room, was very loud and heard doors slamming

friendly staff, clean guest laundry center

fact that people don t respect non smoking rooms , not everyone is ok with that and have certain health

the room above us was either a laundry room or a office because there was noise all day and night

clean, comfy bed, the best pillows, soft towels, ac, fridge, microwave, large room, laundry

hotel was very clean. breakfast was good.

diectv awesome. movie channels. clean, ac, refrigerator in room, shower, pet friendly

charged a pet fee for my service dog, even though i offered to provide documentation

no breakfast included, just high priced room service

toilet did not flush correctly, hot tub in pool area was not working

very clean and maintained facility. shuttle to the airport was very convenient.

we ended up with a king size bed and no room for our kids

lights at night in the bar area - - - seems odd and not where i'd choose to have a late night drink

not clean in hallways and floors and dirty sox laying on floor of entry to laundry room

staff members who were responsible for the laundry started talking extremely loudly with each other at 5:30 am

laundry facilities - the vending machines ran out of detergent and its been two days now without

the laundry facilities and the vending machines were convenient

noisy. out room was next to laundry facilities.

free laundry a plus. solid room . clean room .

most laundry machines were out of order

laundry, free. room excellent. staff excellent, hotel employee is awesome.

the guest laundry was free

loved my room and the laundry room was useful to clean my clothes as well outside there was a tree that had

all was good just not enough parking had to park in handicap or across street

close to many things, free parking, clean rooms, nice breakfast options, pet friendly

comfortable, indoor pool a, hot tub,and included breakfast

no everything was well organize and the parking lot was clean and secure '

free parking, free wifi, & free breakfast for reasonable price.

staff super friendly, breakfast was outstanding, laundry was free, room was clean and bed was comfortable, good

they now have their pool, workout center, and laundry 24/7 which is nice

the kitchen employee blaring her 80s hair band at 0700 at breakfast. put ear buds in.

pool was freezing so the heater must not have been working

the kitchen employee blaring her 80s hair band at 0700 at breakfast. put ear buds in.

there were toenail clippings on the stairs to the laundry room

had a laundry room on site and it was very peaceful and very clean got a lot of good channels and they're

that the laundry was.out of order.

laundry machines were out of order

no laundry facilities available, which was part of my reasoning for coming.

nice pool area for the kids to

nice pool area for the kids to

this hotel was easy, the rooms were clean, pool was open late, and room service was merely a call or click away

have stayed in room 123 with my wife and three kids

the wifi is reliable.

tried to use onsite laundry but someone used and didn't return to empty out their clothing

wifi went out and we were given no discount

it wasn t anything special, but it was clean, staff was nice, beds were comfy, the gym was better than most

loved that there was a pool

breakfast was essentially nil.

the laundry room, the dryer, was broken, and we could not do laundry

they took my stuff to the laundry room and when wanting to check out i couldnt leave because they had

sheets on our pull out couch laundry all over the hallway floor the carpet and pool had a run down

the whole setup is designed for younger kids

was nice for the kids