also, there is no laundry facility that guest can use

when we checked in and we were told we had to wait until housekeeping came in the morning that laundry was closed

paid for a smoking room, but i didn't get one my key card didn't work the next day and it was suppose

breakfast wasn t something i would care to have or call it breakfast a nutrition bar with

wifi was fast

didnt see a laundry bag

i even traveled with kids and a pet and facilities were excellent

beautiful everywhere we went. especially loved the buffet breakfast

the staff was very nice. the facilities were very clean. the breakfast was delicious ud83dude0b

i even traveled with kids and a pet and facilities were excellent

staff very friendly the laundry lady i call her ms south carolina she's always gets the job done the cleaning

the laundry room was outdated and took 3 times to dry my clothes

ac filter dirty no laundry access

the smell of pot as you walked to the laundry room, which was about 20 degrees warmer than the outside temperature

room had bed bugs, shady people around 24/7, dead roaches visible in the window of tge 3rd floor laundry room,

there are some updates that are needed, i.e. outdated room doors and the guest laundry rooms

i did not eat breakfast

hotel did not have breakfast

room service

no room service

the walls were cracked & leaking, no dirty laundry bags, hallways smelled like the ventilation is inoperable

didn t have a chair while waiting for my laundry

the accommodations were nice and very clean. staff was very courteous. the breakfast was great.

location was very convenient. staff was very accommodating to allow us an early check in.

they had a good breakfast selections and they had fresh coffee 24 hours so my husband definitely enjoyed that

parking

bed was extremely comfortable, room was clean, staff was great, i needed a early check in and late check out

did not have breakfast but i did on my last stay, location just fine very centralized

bed was extremely comfortable, room was clean, staff was great, i needed a early check in and late check out

the noise level. the outside guests in the parking lot.

refrigerator kept leaking, there was no laundry detergent in the facility, dishes was dirty when i received them

i do recommend they have something in the laundry room to purchase dryer sheets or detergents that would have

there was a grab and go breakfast and they had laundry on site

the laundry room worked, but was very expensive: $2.00 to wash and $2.00 for 15 mins of drying.

it is pet friendly; however, pet owners leave pet feces on the grass

my room was beside the laundry room and elevator

the next night we heard someone asking about water and he directed them to the gym for the water cooler

parking

i was glad that the gym and pool was open to the guest

and they will help you with a drop of a coin over all i injoyed it and the parking is

was horrible, breakfast area was not clean and some of the kitchen staff were not friendly

parking was difficult at times.

staff was very helpful, location!!! gym is awesome!

the element hotel has lowered the fee for pets from $100 to $25. the breakfast was very good.

i was impressed with the fabulous breakfast, so much tastier than the usual buffets other hotels offer

charged $12 for a $3 wash & dry (separate wash & dry)(laundry)

bed stocked coffee bar fridge & microwave spacious br hot water/lots of towels access to laundry matching decor

location is always a wonderful thanksgiving and being able to do laundry and enjoy the blessings amen hallelujah

i appreciated the wifi.

was clean and the indoor pool was really warm

instead i had to walk to laundry with the

a room and once we arrived the guy from the phone call i spoke to guaranteed a early check in but when we arrived

breakfast was not what was advertised

breakfast, room, bed, pet friendly.

hot breakfast was great but eggs could be better.

didn't realize that i would be in a smoking room

everything was good. the boxes breakfast in lieu of the normal was well done.

i somehow was booked a smoking room (unknowingly)

small but efficient breakfast, free parking and location

for example, my 12 yr old child was leaving the pool area at approximately 9pm, headed to our room, and this

morning breakfast it wasn't bad i was able to get ice couldn't couldn't use the laundry room though because the

use the laundry room elevators weren't working my husband had some problems he fell in the bathtub and they

laundry room was broken, our room had seen some things i m sure pete her be respectful and leave

sheets in the room and floors not vacuumed and dirty laundry no ice buckets had to use a bag one trash can water

i did not like how they did not have enough breakfast options.

potholes in parking lot

every room smelt like cigarettes, whether yiu slept in a smoking or non smoking rooom

it was a pretty small area. parking lot was hard to get out of and hard to find at first

parking lot is so tight it's crazy

my concerns were confirmed when i pulled into the parking lot and saw several teenagers loitering in front of

no laundry

the stove top and the ability to cook. the laundry room good and reasonably priced.

no wifi

for dinner and upon return parking lot was yellow taped, police cars, and forensics van outside

the carpet was stain and sticky. and had a lot of burn marks on all the counters and tables.

no microwave in the room nor laundry facility onsite

i was disappointed that there were no gym facilities

and gym closed

breakfast took 45 minutes to get served in the bar area

great. rooftop bar was beautiful & heart! staff was excellent and friendly.

all ice machines out of order, no stove, laundry out of order

i liked that there was an available laundry room

the spa tub was nice

wifi was a challenge but not a deal breaker

ice machine still broke, wifi was in and out of service...

love room spa so relaxing

were fantastic and friendly,great location close to town,has free laundry facilities,overall highly

, fitness center laundry room business center, etc

the free laundry is an added perk as well

extras, such as laundry room with free machines, drinks and snacks at the entrance, patio grills

free laundry!

asked for a non smoking room and upon entering my room it smelled of old cigarettes and smoke i told the front

did not look welcoming at all, the room smelled absolutely disgusting like people have been smoking cigarettes

the room had a small kitchen

set up really weird hardly any true parking only one way in and out

was a lot of things wrong, the parking lot is very far away from the rooms

the staff seemed clueless and a child working in the laundry room

i loved the fact that its a laundry room (very clean) and i took advantage of that as well

there is a guest laundry

kitchenette, great young lady thats knows the hotel that works morning shift

the location on the corner of a busy highway, and not much parking.

offers laundry service (didn t use

i like the hospitality of the staff. i like the tv's i like the laundry facilities .

we’re great with my four kids

as soon as we pulled in the parking lot before we even put the car in park, there was a person that came up to

there was people with little kids there but praise god we all got out safely we stayed the extra day cause we

we were stuck with a smoking room

wifi worked well after the clerk realized he had written the password down incorrectly

somebody was playing loud music at 1am wifi password didn't

asked for none smoking double beds and got about 4 rooms that were smoking and they were really

it smelled like smoke already even though it was a smoking room

the hotel should have a laundry card where customers could get one and add money to it .

i was centrally located, had parking, elevators came quickly and the rooms were spacious

pet fee was excessive

weekend breakfast is awesome but during the week food is of poor quality

have stayed in many hotels over the last several months, bar far this was the best one i have stayed in

dirty, people standing in the parking lot partying at all hours of night .

had a smoking room, and just because you have a smoking room, it should not look like it's been smoked in

people were smoking weed on the third floor

very dark hallways, bathroom very dark,also very crowded parking lot

no air conditioning in hallway, room was damp and musty. no wifi.

laundry facilities were broken and unavailable, they advertise a grab and go breakfast but didn t

there is a sink in the kitchen area but no dish soap or towel

all of breakfast wasn t fully available thru the breakfast hours

we appreciated the 'kitchen' area which included a sink, microwave and refrigerator

there wasn't a hot tub, pool was cold

minor room issues, such as laundry appearance, floor uneven, and closet door handles broken.

the laundry area was gross- filled with trash & spit-out sunflower seeds

could not use excersize room or laundry

no change machine to do laundry.

didn't drain well, guest laundry room dryer was broken, pool was filthy, and the card scanner on our door was

the gym could be much, much better

the pool wasn't open due to 'covid' so they say, but every other hotel in the area has theirs open

room service wasn t the best

pool wasn t open

gym was not impressive - just a few treadmills and free weights

in process was a disaster, laundry attendant had to check me in, no night clerk lied about breakfast couldn't

the laundry facility

your bathroom is was dirty mold all over the walls staff members was very rude and charged for wifi staff members

the staff would not charge me a pet fee, and the manager would find out

i did not use the kitchen, but the bathroom and bedroom were clean

other than that the front desk and laundry attendants were very friendly

laundry

didn t have breakfast like it s advertised or a laundry room for customers that s was in working order

there an on site laundry, which is a definite bonus

when i checked in i asked the guy at the front desk is there laundry machines in this hotel and he said no

pot holes in the parking lot

a king bed but when i got there they said there were none available non-smoking room smelled like a bowling

was no breakfast, when it says its included on the website

kitchen sink faucet on the spa tub or the fact it was a hole patched on the inside of it took me 2 hours to fill

people not staying at the hotel were hanging out and smoking on the front porches all night

room location was horrible and loud due to it being by the laundry room

it was pet friendly and offered free laundry.

environmentally conscious with recycling stations on each floor guest laundry facilities and gym were nice

the room layout, perfect bed for sleeping, full size appliances, laundry basket for clothes, fully stocked

need more light in kitchen area (undercounter lights).

they also offer laundry which was helpful

the walls are thin and the pool needed alittle cleaning

parking is good

i also liked the fully equipped kitchen, and close proximity to the local

couch had pet hair all over it and there was a stain on it possible pet urine

pool was a bit small. laundry was a bit expensive for the size of the machine

the pool area needs a little attention

pool was too small

nice lobby, indoor heated pool/spa was relaxing, comfortable beds.

just pool needs some attention

the laundry room could have better if they were working

dirty tubs, wall paper peeling, dirty curtains, thin walls, you can every thing dirty laundry room, they dont

when you enter you are fooled to believe it is clean because they keep the laundry room open to circulate a

is out dated and not very cheery and needs more for the customer who has an extended stay, like laundry facilities

mattress was broke down laundry was out of order and hot tub was closed

we were also not able to do laundry because someone had multiple loads for the one set of machines

laundry room was spotless

no wifi no tv on my birthday weekend guy on the daytime staff didn t care !

we ate at texas roadhouse which was across from the parking lot

the coffee and the little gym are nice

i also liked the laundry room hours as well as the indoor pool hours

laundry room was a little expensive

fantastic rooms were exactly what we needed and they have a laundry room which was great

breakfast and wifi was great

staff was very friendly from the front desk to housekeeping and cook at breakfast.

i saw trash that stayed in the walkway to the laundry room sit in the hallway all day

good location. friendly, responsive staff. coin laundry on property. on the beach.

i slept this my clothes because the lines looked like they were not fresh without doing laundry

view is beautiful, the beds always comfortable, parking is plentiful and the staff super friendly and accommodating

great price awesome pool right on the beach

infestation, poorly cleaned, kids uno cards under the mattress

infestation, poorly cleaned, kids uno cards under the mattress

not a lot of parking at night

none of the breakfast options are gluten/wheat free.

hard to find nead better signs to direct you through the parking lot

excellent staff and convenient guest laundry facility

laundry prices were a little high

the laundry facilities were a plus as well

the washers didn't work properly and the laundry room smelled

liked the fact that it offered a pool, gym and laundry

had to wait for the room to be ready and laundry to be delivered as it was running late

also luggage/laundry carts would of been helpful

there was a broken laundry or garbage

i was told the manager was doing the laundry and would bring them

that worked the frigerator was broke so all the food went bad not only wasn't supposed to be kitchen at with

she came to our aide in the third night with the laundry facilities

dog friendly, on site parking, free breakfast and close to many shops and restaurants

the wifi was a bit weak but it did the job

the parking is easily accessible and close to the motel entrance

our room and bathroom were sparkling clean! people were friendly and parking was close enough.

had to bring our own towels down to the laundry room to be able to get clean towels

there was no laundry bag, no coffee pot

not sure if it the laundry detergent they

the lighting in the parking lot could have been much more brighter.

was rarely anyone at the front desk, the wifi cut out every 30 min, had to have the remote for the t

the breakfast and breakfast staff was amazing and the front desk staff was always willing to help

kitchen in the suite was dirty

there wasn't anything we did like. the variety for the kids was really good.

great stay!!! bed was fabulous, breakfast was super...and very nice and welcoming staff!

the outdoor pool was a plus for the kids

nice staff, clean, gym, laundry, breakfast excellent

the pool was clean and the laundry facility was also clean

bad wifi connectivity and cleanliness due to renovation in progress.

no pool inside or inside spa

the breakfast was on point, everything fresh and

i found 2 cockroaches, the pathway is kinda dirty and the laundry area is far

laundry room was extremely hot

need quarters to use laundry machine. wish it were updated to using credit or debit card

it was old, rooms were not clean, laundry did not smell clean, cleaning staff unfriendly.

very good laundry facities and walkable to a convienence store

told the pool was open, second night there, the kids wanted to go swimming, got to the desk to get pool towels

the breakfast was very good, clean rooms, clean pool, friendly staff

told the pool was open, second night there, the kids wanted to go swimming, got to the desk to get pool

was very close to my work area and it was a lot of things for kids did we were close to where the hotel

pet deposit is absolutely insane i had to pay $150 just to stay there one night with my pet

inadequate laundry facilities

75 which is great because to wash in guest laundry is 3

wish they had more on the breakfast table. but i also know that the rooms with kitchens.

dealers were in the hotel and lurking in the parking lots

no breakfast and no ice machine, no carpet hard wood floors

not laundry yet

only sheer curtains (which had stains) at the windows, no block out curtains and there was a parking lot light

was on the first floor which is weird because when i got a spa room before i was not on the first floor

pets stay for free on every room regardless of the day

had to ask for extra towels since it was a spa king room

the laundry room was easily accessible,

had anytime to use laundry room

everything was great....the bed the cleanliness ,pool,laundry facility and the bar ..,

the staff and espresso bar and gym !

i wanted to relax while the kids played in the pool and could not

was bugs in the laundry room where i went to get ice it was also a roaches crawling in my

basic cable tv, free wifi as well and a small laundry room nearby

there s a lady who works in the laundry room and she makes a lot of customers uncomfortable because her nasty

we also appreciated the on-site laundry facilities and the spacious accommodations, which offered great value

the laundry room needs to have a push bar on door

she even gave us laundry soap so my son could watch his military gear at a local laundry room because the one

heard water running on and off all day and night, i believe we were near the laundry room

was very nice they provided towels for the pool, theres a fitness center, business center, and laundry machine

didn t like that the laundry cost $2 for the washer and then $2 for the dryer

pool

the laundry setup was inefficient.

the laundry service was fair at best

i was pleased that there were guest laundry facilities available, but only one of the two dryers were functioning

laundry had 2 machines, 1 of which remained permanently broken

hotel could be cleaner, especially in laundry room/bathroom, around pool, in breezeways

loved having a kitchen. staff was helpful and friendly. nice breakfast and laundry area.

the new rules room service is not included on 2 night stay.

breakfast was good

it had no place for us to let you know that we were bringing a dog, although it said you were pet friendly

clean, spacious, full kitchen was a plus.

no continental breakfast

lovely bed, and sofa, great bathroom, soft towels, nice toiletries, plenty of storage, the indoor pool was very

location and parking

the pool water & pool atea was was too cold

plenty of parking

stains on pull out couch mattress garbage left understand the couch kids ob campus were outside laughing and

also demon hosted a kids sleepover so pool area was very noisy and no adults but myself

no white milk for cereal for kids

no white milk for cereal for kids

have a kitchenette added on their site but it's just a microwave, a mini fridge and a sink theres no stove

the wifi was only available for 2 devices

the person obviously selling stolen goods across the parking lot

the kitchenette was a nice touch

they have a $50 cash deposit for a no-smoking room

had a smoking room that was not burnt up or smelled like years of smoke ud83dude01 everything worked and

no pool or room service

the staff was friendly the facility was clean the parking lot was well lit

nice parking

i had known ahead if time that restaurant and pool were closed i probably would have booked someplace else

the water in the shower went down very slow. the pool and gym was closed due renovations

stayed in a smoking room and it didn t have that lingering smell

no wifi!!

people hung out in the parking lot blaring their music all night long like a party was going on or something

t that bad, our rooms smell of cigarette smoke like something awful (but was supposed to be a non smoking room

lie too trucker saying they have truck parking an they don't

that they were already in the room when i didn t have any in the room he told me he was doing laundry and it

carpet was dirty with big pieces of mulch and the bedding smelled like someone's sweaty laundry

i'm sure i saw staff make a drug transaction in parking g lot, and when i picked up the sheets for the one bed

there were people smoking cigarettes and marijuana all day and we were covered in bed bug bites our first

got a smoking room with no ashtray, room smelled terrible, things falling apart, no cable remote, no

i also like the fact that it had a working on site laundry facility

laundry machines only take quarters but they had no quarters at the desk

the sheets should be white and like they came from the laundry

loved the gym and pool.

only two handicap parking spaces and guest showing their underwear.

staff was disappointing and no laundry room paid for stove wasn't one available and seen a bug

no stove no laundry room and had roaches

kitchenette

was very dirty,no ceiling in bathroom was moldy nothing in kitchen just stove &

reserved non smoking room bc if my two kids but got a smoking room that smelled like smoke from cigs & bud

it was pet friendly and no extra charge for our pet

did request a smoking room, however i was not prepared for the terrible smoking smell

the parking.

have a pet policy that's not posted on the bookings page, and it's a policy that the staff rigidly adhere

booked non-smoking room but our room was smelling like smoked room

plus detergent on the laundry service at the hotel

nothing. i just wish the pool and gym could have been open but i get why they re not!

the hotel was full to capacity, and we had to park in the supplementary parking lot, and waits for the elevator

the friendly and informative front desk breakfast

wifi is horrible

no wash cloths they say laundry was

left my keys there and slept in my car in the parking lot

location & price, allowed a early check in! staff was friendly & helpful.

there was no close handicap parking

i liked the late check out i also felt like it was decently cleaned

broken elevator. laundry service

location, good breakfast space for kids and had options for the entire family without having to cook in the room

parking and i wasn t able to get in the pool

breakfast was great this my third time will return in july good communication good service gym and

kids were really excited to swim, but the pool was not clean

one more thing at the time of booking breakfast was in cluded, but they say due covid we didn't provide breakfast

they have no breakfast and also we did not get the room we pa i d for

unhelpful staff, wifi didn?t work, room had roaches. tv didn?t work.

no change for laundry facility on property

had dirty laundry on floor in bathroom

laundry

restaurant was just a weird experience, bar staff should know beer brands, should have someone who will seat

bar restaurant was good, but only open 4-10pm

there were not enough towels in the room- when we requested some- we were told they had to do laundry- there

large nice property with plenty of parking

pool was closed.

of the staff were excellent and we appreciated them letting us play cards in the breakfast area at night

they still have pool closed

on site laundry facilities.

maybe they could offer laundry detergent for a fee since there is a place to do laundry

on site guest laundry $2 wash $2 dry

a guest laundry 24 hours

the one in the laundry doesn't work

at front desk and everywhere else we encountered (at elevator, delivering room service), were incredibly friendly

more so a decent hotel if you don't have kids

amanda behind the bar was an absolute legend.

was grimy and water pressure was terrible, telephone in room was disconnected, no menu in room, room service

restaurant definitely dropped the ball, we received the kids meals and 2 people had starters, the main course

bed bathroom laundry attention of mrs ornella

gym was hot

breakfast wasn t great

the attendant let us use the breakfast nook for our dinner, just asking us to clean up after ourselves

clean not bad area comfy bed good wifi

small gym and pool available room was large and well equipped

restaurants and rodeo bar located in the hotel were outstanding food and service

view bar amenities

i would maybe add a jucuzzi and make the pool a little deeper if thats possible

no mini bar in room

advertises for laundry services but was broken

the only thing i did like is that there was parking available.

people laying in the parking lot owners family i believe going thru bends of stuff in there car yelling screaming

better to sleep in the parking

wifi was free, but so bad it was useless

the internet tv option, how friendly the staff was, the fact y all had laundry stations

parking laundry was easy we were gone like the second half of day and still came back to clean

was great other than the fact we wasnt aware that tye gym and pool was closed during checkin

there was also no room service offered

the on-site restaurant was amazing. the gym, though small, was great.

i called for our laundry on our second night and the lady answered it told us we are

shavonte was more than helpful with accommodating with late check out and making sure we got to our concert on

loved the services like accessible pool and gym along with starbucks

view, the ease of check-in, the staff was outstanding especially iziah and the kitchen staff

good location in downtown norfolk. decent sized gym with good stations & free weights.

there is also a laundry facility on the 3rd floor, $2 for the machines(pay by card), if you don't like traveling

poor driveway and parking set up. very, very limited gym equipment

we were only staying two night and i had three kids with us

the gym is 24 hours, the pool is from 10am-8pm, there is a tennis court, pool table, lounge areas, a

miguel and the the other lady in the kitchen assisted us in giving us gloves and a trash bag to help us find

did not get dry cleaning and small laundry back on time, nor next day

of course room service might be an option but i didn t see anything about that in the room (no menu)

staff were great from the front desk, room service, and valet

great view; very nice room; gym was good.

loved the location and the fact that i could bring my pet