the eating area was not available, and the laundry machines were not working

laundry area should have some written rules on how to take turns etc.

pool was locked and closed

com: listing as pet friendly

pet fee of $75 was exorbitantly high

i liked its proximity to river oaks hospital and there was a stackhouse in the parking lot.

was very comfortable, layout of the hotel was logical and accessible, swimming pool looked inviting, desk staffed

parking, beautiful hotel, close to lots of shopping and restaurants

the parking was good as well

they had a pool and gym if need and in a great location thank you for making an exception and allowing me to

clean, hot water plentiful, laundry for guest use, and filling breakfast

i know how there can be wear and tear i just didn't expect this stay to be something out of a laundry basket

i felt like the pool needed to be open later in the evening.

pool area very nice

typical free continental breakfast. cleanly displayed and orderly.

clean. friendly staff. free laundry facilities. nice exercise room.

laundry is super handy

i love the cleanliness and the kitchen

the little kitchen area; a scratcher-sponge would have been helpful for washing up and wiping the sink and

gym was good, all the machines working

easy check in, very clean room, comfortable bed, above expectation complimentary breakfast.

the staff were exceptionally nice, the breakfast was great, the rooms were great

elevators were quick and parking was easy

just wish the facilities like the pool & gym were open & that we could ve have breakfast

pet fee of $125 at checkout without any notice

i would really liked to have a laundry bag for dirty bag but it wasn t a big deal.

the view from the room is beautiful overlooking the pool and the golf course

the hotel was clean, the pool was nice, the view from the rooftop bar was nice

the hotel was clean, the pool was nice, the view from the rooftop bar was nice

i wish breakfast had been included for the price.

gym, laundry, coffee, egg omlet

also the rooms with a kitchen have no heating element

the direct tv was trash.. kids couldn t watch tv because of service.

space rooms the little kitchen

pet fee is $100.

elevator and laundry room felt like they didn t have air conditioning

the breakfast was good,the atmosphere was nice,enjoyed the indoor pool

great breakfast, comfortable bed, clean, and the pool was great!

the breakfast was good and all employees very helpful.

the room service

laundry room had washer, no dryer, out for at least a month

breakfast was good too

breakfast was delicious and there were many options

parking not very well as far as entrance to motel

parking

no laundry bags to use

tried to get in the guest laundry and the door wouldn't open

had a inside kitchen to cook inside the room if needed to

breakfast was amazing. everyone so friendly. gym was nice.

the breakfast was very good with lots of options

laundry services doesn't have vending in laundry room

booked a king suite with a spa tub and i was not happy at all

started beating on our door @11:03 am and stood there staring @ my kids while my husband and i rushed to get

beds were very comfortable, the bathroom was very clean, the indoor pool was a nice size and heated ( we loved

the coffee machine wasn't clean and some kids kept pulling on our door.

the washer and dryer are out of order! i really needed to do laundry

laundry on site very

the rooms are big, it has a lounge area with a kitchen sink and plenty of room

they accomodated us with a handicapped parking spot and a room on the first floor because my wife is handicapped

staff very friendly, best coffee & breakfast and the room was large, clean & comfortable

room was a designated non smoking room but was located next to the laundry room and cigarette smoke was coming

breakfast was decent, and front desk person polite and very helpful.

breakfast was decent for quick and go

parking lot is a bit small.

was raining outside and while loading my car i went to go back in through parking lot door and key didn't work

breakfast was wonderful - large selection of both hot and cold items

asked to purchase small carton of milk from kitchen and was told they didn't have milk. come on.

the breakfast sausage.

i love the internet accessible tv that was on a swivel, so you can watch in the bedroom or in the kitchen/living

room was very spacious with a full kitchen

no wifi no tv no cell service

wifi was not working

since it was a halloween weekend, the attached bar music was loud till 2am, i booked the room to get rest and

was no breakfast,no wifi, no heat,an the price i was supposed to pay wasn't what i paid for and no tv

and we hoped the microwave would work so we could make our breakfast but it didn't work and the wifi was very

the breakfast didnt exist and the website does not specify the additional pet fees per night

the breakfast was cereal or muffins - nothing warm

the breakfast was very limited and i saw a couple ants in my 2nd floor room

was dreadful, dirty, smelled of smoke and pet urine

smells weird, room floor is bad, bed is not good, they said free breakfast but only coffee in the morning

breakfast wasn t available, location was perfect, easy off and back on interstate

kids knocking on my door and running

no hot breakfast -no eggs/cacon onky toast

there was a major issue with entering the parking lot there were huge holes in the pavement.

the breakfast is basic. they only had waffles, cereal, toast, and yougurt.

easy access from i-20. wifi. not crowded.

breakfast was good and filling

easy access - good breakfast.

bed was soft. so clean. pool was open

very clean, smelled good, pool was nice

there were clean towels and soap, and the laundry facilities were reasonably priced

laundry facility was on site so i was able to take care of my laundry from our 2 week road trip to

large parking lot, comfortable and clean bed, spacious room and relatively clean bathroom

parking in front of the room was a bonus

they are currently under construction so the parking lot is a mess.

just like if you left your wet clothes in the laundry machine for two weeks

desk and requested more towels and were told no additional towels were available because the laundry had not

great location next to chili s, ihop, gas station, laundry center and

no onsite laundry

laundry dryer not working

they should give everyone a refund since there s a laundry list of complaints

walking distance to coin laundry

there was a laundry hamper with a man s shoes, pants, and hats in the closet of our room

to walk to coin laundry in light rain, because facility laundry was out of order

didn't have complementary breakfast, nor laundry room ,pool or gym

the laundry facilities was also broken and not working

a laundry bag would be good

the laundry appliances were also out of order

the kitchenette. gym and laundry facilities.

we were given room 112, right by the laundry so we listened to that all

he stated that the housekeepers hadn t come in to do laundry, so nothing was clean

the breakfast wasn't what i had expected

advertised breakfast no

very clean and comfortable. nice breakfast. first breakfast iv had in a hotel since covid.

it didn’t have breakfast

she was doing the front desk, laundry and delivering bedding to rooms

front desk had me put them in another dryer but the cloths still smelled bad so we took them to laundry

also, there was no on sight laundry facility

you had to exchange your laundry; check out pots and pans as if it was a library of sorts

laundry room

the laundry facility was not working and our kids had to have uniforms washed for the next morning

booked online for a room with a spa bath, and there wasn t even any spa bath

the pool was nice, beds were comfortable, breakfast was great

location breakfast

the location the breakfast was great it was clean and comfortable i had a great stay

towels when we arrived had to go to laundry room and wait for towels had to ask for hair dryer

extremely rude staff, dirty laundry in the hallways, foul food at breakfast

had no quarters for laundry facility

the parking lot was safe and had a gated entry

seemed quiet. very clean. nice bed. great wifi!

was no breakfast

has both smoking and non smoking rooms, one or two beds, coffee and breakfast included in the mornings

the room was completely unsanitary and there was no continental breakfast only

the pool and late checkout and early check in

breakfast choices were mimimum

location, breakfast

ease of check in and check out the fact they offered breakfast in the morning and friendly staff and the fact

great staff, cleanliness, breakfast was great, felt secure.

the breakfast bar was filling and had plenty of options: breakfast meats, hard-boiled eggs, scrambled

breakfast was kinda yucky.

in covid-era hotel stays, the laundry department was very considerate and patient when swapping out linens

but house keeping never came to my room and i had to take my used towels to them in the laundry facility to

there was no alarm clock in the room or laundry bag

when they simply had to walk a few feet to the laundry room and retrieve some

i needed to use the washer and dryer but the laundry services noted were only for the hotel

was a man sleeping on the floor of the laundry room preventing us from doing our laundry and creating an awkward

we were able to do laundry on site, get a good night's rest, and get our pets out of the 100+ degrees we left

entire way the lobby breakfast area is arrange also spacious the room beyond more than what i expected

the breakfast was delicious. staff were friendly. hotel itself was nice and i loved the gym.

i love that the pool is indoors and i loved the on-site gym

they smoking rooms downstairs

outdated rooms, small pool, breakfast wasn't good.

this was a smoking room so i guess the owners think just because someone smokes they don't care about comfort

up my king room and charged a up charge for a room two full size beds because my king room was a smoking room

the breakfast was outstanding!

make sure they had towels needed in rooms but not this hotel it look like they didn't even have a laundry

laundry room was out of service

also the laundry facilities are not working as advertised on the website

it s hot in the south i was very disappointed the pool was out order

didn t have breakfast i can t rate your breakfast. i left too early to check it out.

kept getting night room service order wrong, had to make several trips

incredible staff; gorgeous, huge room; spa tub; historic aspects; incredible southern breakfast included; guest

the breakfast was really nice, i have never been to a facility that you get a menu to choose what you

incredible southern breakfast included; guest pantry - fully loaded, utilizing honor system; cozy bar with

i had dinner in the library bar and it was delicious

no laundry (broke); pool is poor condition.

laundry room and gym wasn't included, and we didn't know they were remodeling, so we couldn't clean

the bar was not stocked

the bed was super comfy i slept well!! parking was good as well. the hotel was quiet no noise

the gym

laundry facility were not available on each floor.

the cross trainer machine in the fitness room needed repair

was plenty of parking

clean, comfortable, excellent location, fantastic breakfast, and wonderful staff

breakfast buffet didn t have apple juice

wifi was rubbish

bathroom door was broken would not shut. lots of weed smoking

love pet friendly policy

wifi at all

the wifi

breakfast was great

the hotel is very clean and the atmosphere is perfect for a family with kids and they even welcome pets

the floor in the kitchen area was not clean and neither was the bathtub.

i had been sent an early check in email at 9am and then the cancelation at 3pm

due to covid-19 there was know breakfast

kids friendly, nice workers!

parking was great

not much parking

my son loved the free wifi

small parking lot

you can t stand next to it you have to angle it into the bathroom - sheets were stained, no diy laundry faculty

liked the overall location of the hotel, the parking was very convenient

rooms were warm ac didn't cool off room wifi was very spotty

parking

to the back door from the parking lot was unavailable so you had to walk around the hotel to enter

so with travel plans ahead, i wanted to do laundry

the laundry room is small and not secluded for an extended stay hotel and has been out of order for

they were cleaning upholstery and carpets while we were there. it had a great breakfast bar.

when i booked for the king suite with 1king bed and 2queen beds sunday morning no one offered room service i

safe area with an excellent restaurant sharing the parking lot

location, how clean, parking and breakfast

the pool didn t look clean

cleanliness, lake view, breakfast

good breakfast

the location was great, they allowed my fur babies, it was clean and they had a pool

hotel laundry used quarters and no one had any. time for a new payment system

kids eat free and the food was absolutely good food!

clean, pleasant staff, spacious room, and kids at free at restaurant.

booking was listed the free shuttle from airport and breakfast included

was very pleased oh the pool wasn't heated

they do have a nice, little gym, a laundry room, and vending machines

laundry facilities a plus

which has a very similar set up, and offers all of the amenities that i mentioned plus free laundry

they have a fitness center and guest laundry room

elevator had pet smell rug wasn t very cleaned

for any hotel), a nice looking lobby, a beautiful fireplace outdoors and indoors, a waterfall pool, nice employees

the coffee in room and at the breakfast bar was truly good coffee

better if breakfast served at 6 instead of 7am

pool and entrance with fountain.

breakfast was very delightful for my family and i

odor in room noisy from dryer going in laundry room hall carpet dirty plaster on bathroom wall appears old and

parking (not hotel fault) custoners parking over two lines

bagged breakfast was a bit lacking (because of the covid-19 situation no breakfast served) with two small

only downside was that i was late for breakfast and the pool was closed due to covid

the pool wasn t open or as large as they had advertised originally

comfort of the suites, full kitchen, access to laundry room, and less then a mile from the mall

overnight laundry staff was a bit noisy with careless shuffling and music

the light in the kitchen area didn t work.

a/c in the room was leaking, the carpet was wet from the leakage and the kitchen was leaking

no disposals for pet feces

all of the little extras like the meet and greet and free laundry were totally unexpected but appreciated

space, pet friendly and free guest laundry

the decor was pleasant and the free laundry was great!

i enjoyed the breakfast. and the laundry was convenient and free.

staff didn't know where laundry room was located had to call someone else and ask where it was

pet friendly! clean. exercise gym. laundry. kitchenette.

light next to the bed didn t work the had to change it out and there was no can opener and no laundry basket

not enough parking

not much parking for bigger vehicles such has moving trucks or trailers.

clean & pet friendly

the laundry room was right above our room. too loud!

dryer in guest laundry didnt work, after 40minutes clothes still wet had to hang them up in room room bathroom

the laundry room was down.

no bags for laundry

the gym was good and laundry room perfect

no tv or wifi

the rude staff, the fact that the pool was closed & the overpriced snacks.

friendly people. well lit parking. nice and quiet.

the shuttle service was very helpful and the shuttle driver was very friendly and professional

site advertises room service

the breakfast was delicious each morning

happy they had wifi

staff not friendly at all, no room service with out a phone call to front desk, but phone in my room did not

the location and available parking were key elements on selecting the hotel

smelled clean, pool was great

location, staff, atmosphere, clean, breakfast

open at night, our door had broken wood where the locks were implying they had been kicked in, parking was

the breakfast was great and we enjoyed the pool.

everything was amazing however the breakfast was only so so.

the comfortable bed and breakfast

could have had a few more breakfast options

the breakfast is simple, small variety of choices

waffles were good. the fruit was always fresh, and there was a nice selection of breakfast bars.

breakfast wasn't great looking, but we didn't have time to eat so not that important

breakfast was nice but definitely was missing the meat...

only room service was available for soft drinks or water

the bar was great

and i wish there was a vending machine or some option for a drink or snack since there is no room service due

the indoor heated pool was awesome as well

loved that is pet friendly as well

didn't provide change for laundry, day time valet drivers were cold and quiet

for keurig machine, maid said they were all out of regular coffee pods; washing machine in guest laundry out of

room was dirty, the pool and hot tube was not usable and there were dirty laundry left in our room from another

) the laundry room was not as clean as i had hoped

pool was gross, no trash can in room bathroom, keys worked intermittently, laundry on floor didn t work (and

needed more options for the breakfast

i left to early for breakfast dining area look nice

parking is not great

not a major problem for us but if you had little kids it might be

the breakfast was good

the parking was very limited but the motel it s self is nice and they have redid them

parking was not available in overflowing lot

kitchen facilities(included everything we needed)

i loved the kitchen and the beds were comfortable

the size of the pool.

expected to pay a pet fee of $15 or $25 for one night for our small dog that stays with us at all times

pool gate was wide open the the parking lot and there were men drinking out by the bbq grill

wifi inadequate in the morning

i asked if the bar was open and she said yes but that she didn t know how to make any drinks

the pool was clean

there was a bar at the lobby

great room, location,and breakfast was included.

the start time of the kitchen and bar.

we didn't get the chance to order from the restaurant and we didn't go to the bar during our stay, but we loved

convenience, included breakfast and bar social

so now it s after 3 am, maintanence man gone kids are tired and aggravated so we suck it up until next morning

pool is huge must have a reservation for a time slot

morning peak check out time the elevators are tied up by cleaning crew with trash cans and laundry carts

couldn t use the laundry as receptionist couldn t give us any quarters

every thing. breakfast was awesome especially the breakfast staff.

problems, cool swimming pool

everything was very professional,great location,great breakfast friendly staff.

plenty of options for breakfast

we had 2 kids with us, so we got the room with a pull out sofa

the pool was small.

great breakfast. good location.

great breakfast

the location was great and the breakfast was fine. really appreciated the laundry room!

loved having laundry facilities and the room was spacious

it was great being able to walk across the parking lot for a quick bite to eat and the pond was beautiful

it was good - easy to get to. everyone was nice and helpful. breakfast was very good.

quiet, safe area, free parking, kind employees, decent breakfast and nice view of the lake

good place allowed late check out

wifi worked well in the room

had a laundry

pool was in a shaded area, no sun, and we booked a room with a spa bath that isn t even available

the friendly and helpful front desk staff, the cleanest room ever, super comfy beds, a beautiful pool atea,

very clean and comfortable. friendly staff. good breakfast. pool is nice with good hours

family and i really enjoyed the pool time

i had booked a non smoking room with two queen beds when we arrived the whole room smelled of smoke cigarettes

i thought since i asked for non smoking room, i would not have to be meat a smoking room

the wifi was a little slow.

bedding old with cigarette holes in sheets, although we were in non smoking room

good beverage, breakfast bar

breakfast on sunday wasn't grand, just the general cereal options, coffee, juice, donuts and a

this one had an easy to use laundry room, great lobby/breakfast, and friendly staff

my husband and i did have breakfast at the hotel, and it was very good

the front desk, the bar staff and coffee/breakfast staff

a dirty towel sitting at the bathroom entrance, upon further investigation, i also found a used bar of soap in

they didn t have no inside pool or hot tub

there were stray cats all over the parking lot

the staff was pleasant the location was okay parking lot okay near highway and local restaurants and

there was a hole in the wall by our bed, there was no wifi and there was bed bugs eating us up

the pool was nice as well

perfect. kids loved it

no room service

i could if brought my kids

breakfast bar was good

by stores, restaurants, skating and bowling rink, onsite laundry, clean rooms and

locating staff to check out was a pain and the breakfast was pretty bad.

no hot breakfast! (i know it s the virus restrictions, but the hot breakfast was so good!)

i booked it did not mention that the gym area would be closed

good breakfast

i have been staying here for 3 weeks and having to get breakfast somewhere else

horrible breakfast. minimal offering at best. no elevator.

advertise continental breakfast but all they had on one occasion was a brown bag of items and the next few days

morning staff clueless about grab and go breakfast

the milk at breakfast was bad twice in the same week.

we were by the laundry room and pool

the shower wall, no bag for the ice bucket, room was half vacuumed, bathroom wasn t swept, no laundry bag for

lack of parking

my husband went to the car that evening and because there isn't any light in the parking lot he fell and hurt

the pool was broke and being repaired really could have used it to relax and become stress

i had access to fitness the fitness center and laundry room so i didn't have to take home dirty clothes

wifi didn't work with last name and room number, so my data was used

the bar was great,breakfast was great and the location was very handy

allowed early check in

i gave them an 8 is ,the pool was closed, the bar was closed, and because of a party they had parking was horrible

laundry area, ice machine, snack machine room smelled very bad

cute little pool, good ice and vending, laundry facilities etc

the only washer and dryer was left unattended by a guest that left wet things , hogging up the laundry facilities

don't use the laundry machines: they eat your laundry

the location and parking

kitchen inside the room

was poor no kitchen ware rooms wasn t close tub was stopped up cleaning had a hole smelled like smoke it was

me and my kids had to sleep in my car

there are no curtains so the room is extremely bright because the parking lot lights shine directly at the

room had a kitchen

all the staff was very friendly. the room was nice and comfortable. breakfast was excellent.

the pool was open until 10 but no lights on in the area of the outside pool

the pool was filthy - the water was green and murky. really, our only complaint.

kids look forward to going swimming when we go to a hotel

great staff, and very clean, great breakfast!