the restaurant is closed permanently and there only limited bar food until 20:00.

was no restaurant or room service

no room

no room service, no food after 8, limited menu before then, buffet

and toast no butter no jam no cups for the coffee or spoons no sugar 15 was refunded and 3 room

great room and lots of parking

kitchen to offer even sandwiches

lovely surrounding's.. beautiful place..great free parking.

to our dissatisfaction they offered us free breakfast however were told by the waiter that my kids are not

ample free car parking on site and only 5 mins from the m1

wifi variable

early check in

helpful staff on arrival, free parking, lovely hotel with lovely decor and detail, super comfy bed

free parking, early check in was possible

narrow parking spaces... yet very happy they actually have free parking!

of the hotel safe, fridge and kettle in room comfortable bed tv with freeview, netflix etc good wifi

walls were paper thin and could here everything slamming doors, shouting neighbours, kids crying

wifi reception was good

it has plenty of parking, is in a lovely location by the river, the staff were friendly and helpful and it was

there is no full coverage of wifi on the second floor

especially for four days, and sadly it affected the holiday we had carefully planned for our kids

friendly, helpful staff. large, clean room. free parking!

excellent location, lovely staff, onsite parking and nice room

quiet, clean, excellent single room with en-suite, tv wifi, kettle, it s all you need

at the hotel, wifi is poor

along the corridor few meters away from our bedroom door the hotels laundry/storage room was always wide open

a four star hotel we expected their to be a laundry service and room service

location very close a supermarket, fastfoods, laundry, and rail line

the hotel forecourt was blocked upon my departure by a skip and a laundry truck unloading and loading linen,

no one had a solid answer on price and operations of laundry service

free wifi although signal wasn't always great

facilities that were offered are not actually their e.g. room service, was none

location was great, staff friendly and welcoming & the restaurant/ bar area is an absolute

did request an early check in and was really helpful and room was ready .

and welcoming, i'd called a couple of hours prior to arrival and she was able to accommodate early check in

very comfortable room with shower tv wifi coffee making facilities

staff were friendly and helpful, wifi was great and so was the location

reception person asked if we can keep the music down and we wasn't even playing music we had a kids program on

tv didnt work, no wifi

everything was fantastic. clean room, wifi, very nice and helpful owner. safe parking space..

wasn't sure there was a laundry

there were also salons, a little charity shop/thrift store, and clothes clinic did my laundry same-day

great staff. the location was perfect. free parking.

it was also great that there was breakfast and wifi included in our stay

we booked in very late but that was not a problem due to the 24 hour desk

free use of the downstairs laundry if required

also we asked for a late check out as our flight home was later that evening and they were amazing about it

the kitchenette was impressive and quite well designed for a small space

lovely and clean, amazing shower with a rainfall head as well as (much appreciated) air con and kitchen facilities

full functioning kitchen with dishwasher

got to check out the gym which is really nice

we had a look into extra services but had no chance to use them (gym is at the hotel free of charge)

very near to public transportation and restaurant and bar facilities, as well as a gym

have a bar that doesn t sell any alcoholic drinks

i loved that it had a gym

from the swiss cottage underground station, a short walk to waitrose, a pharmacy, post office and laundry services

it is a safe hotel for women by themself or with kids and for families also.

bad quality in the wifi connection

no air conditioning and the room was really hot. no room service or facility to order in.

hotel bar looks like a bit abandoned, some guests could expect a bit more variety in the provided

free parking, wifi and nice touch with tea, coffee and biscuits in the room (really nice touch)

free wifi and signal is strong

lovely people, parking, amazing location

parking, clean, staff was very friendly

location for getting to wembley to see harry styles with free parking which is a bonus in london

very near to wembley part metro station, only 2 minutes walk, plenty of shops for quick bite, laundry, dry

but they have laundry service

and laundry service is a bit more expensive than out of the hotel but that's usually to be expected

staff were amazing, super friendly and gave us free early check in as we arrived really early and there was a

gym was small but adequate

as hotel they don t have laundry

the comfort, the location, the privacy offered, the 24h bar from downstairs and more !

food menu in the room says that there is room service available but there isn't

24 hour room service,

very clean. friendly staff. stunning front entrance. early check in was very helpful.

no proper air-conditioning for most of the stay. condescending laundry pick up staff

the sound of doors banging possible laundry/linen cupboard located on the landing interrupted any chance of

laundry - some shirts were stretched after washed

pool was good for kids.

pool was good for kids.

there is a laundromat 'next door' or use the hotel's laundry facilities bathroom

staff were friendly, but the rooms became very stuffy with no windows, and being placed under the laundry room

there's a tesco express right opposite the hotel, laundry/dry cleaning and some other eateries nearby (within

no laundry no gym.no breakfast

i was sleeping at 6 am start a really bad noises i think from laundry i couldn t sleep

the room, bathroom and even kitchen are quite small but you can manage

kitchen on same floor, right next to the room, was easy access and very well appointed with

kitchen included disposable forks and knifes which i didn't like it too much

having a kitchen was super handy, and everything was clean, just as expected

the shared kitchen and everything in the room was exceptionally clean

lovely breakfast.

huge comfy bed! big batheroom... room service food was excellent! beautiful hotel. loved it!

only thing i wish breakfast finished at 10am as not all customers just want mega early start

beyond expectations. excellent gym with great equipment. staff really friendly

kids running up and down all night screaming couldnt sleep

hotel does no thave their own gym, although you have another gym that is very near your hotel but it is a public

a bit cramped, not super clean and not open for families for long hours at weekends, but the kids still had a

spa outside hotel premises

and banytynes health spa was very poor

a bit cramped, not super clean and not open for families for long hours at weekends, but the kids still had a

no pen,laundry bag, any toiletries

our room apposite laundry room, bit noisy.

they also made us find rose petals on the bed as i requested (for free)

to keep towels close to the shower, no locks available for the lockers, it was noisy and full of kids, no shower

provided us with swan towels, rose petals, cake and a hand written card

shared kitchen space was clean and really great to be able to prepare / eat in comfort

we were able to prepare our breakfasts in the fully equipped communal kitchen and eat them on the lovely sunny

the beds were comfortable, and we particularly enjoyed the shared kitchen and sitting area for breakfast

rooms and bathrooms; enough bathrooms for one floor; well equipped kitchen; very close to public transport

location, cleanliness, number of bathrooms, linen, bedding, towels, kitchen, terrace area

of staff was very polite and helpful trying to find us a room that wasn't either overlooking the laundry bins

mins many others were waiting also and complained too view from window was of recycling bins and laundry over

comfy bed and a guide for the tv, free wifi, free magazines

free parking was a bonus

i called to order room service and they said they were too busy to take an order and it also would not be

wifi doesn t work at all, and limited tv channels. shame because it s a good tv.

good room service

ordered room service on our final night and it was only okay, the desserts in particular were not

not enough room in the bar to sit down

room service served

no wi-fi, no restaurant, no laundry, no room service , no kitchen

room was located in the basement near the laundry room so when we checked in (4pm ish) and we were shown to our

room service including alcohol for a reasonable price fairly close to a local tube station

80 return, free parking during our stay x will definitely be returning with the whole family

in asked the staff to help but fully booked i have to open the door to sleep during the night as kids can't even

onsite laundry for longer stays would be ideal. (currently is outsourced, at high prices).

great location, friendly staff, excellent service. room service was good.

staff so helpful, stores cases, room ready early and offered late check out

and view size of room coffee machine bath and shower staff very helpful fridge treats and water early check in

bar and food good if you don t want to leave the hotel although plenty of eateries nearby

great staff, great laundry, great bar and restaurant. and it s walkable to emirates stadium!

hotel gym was no bigger than a janitors closet but there was a pure gym right next door to the hotel

were very engaging and allowed early check in

room service evening menu limited so if you do have allergies be aware you are limited to toasties

they have two sets of cards (separate cards for the gym that look exaclty the same as the room cards/keys)

very little room and they charged laundry.

didn't use the wifi as you needed to pay for it

i don't recall booking a room with a kitchen in it, but that's what we got and we were pleasantly surprised

easy 24 hour self check-in and out, super accessorised room with all essential products and kitchen appliances

good sized rooms and functional wifi

no restaurant or proper bar facilities!

sleep so can t comment too much on facilities, however staff were pleasant and accommodated an early check in

free wifi

rooms was very comfortable and warm. breakfast was lovely even kids enjoyed.

having 3 kids is hard to find suitable accommodation, but the room was perfect

also, amongst the amenities,laundry is listed but this misleading at best

bed laundry is poor

comfortable room with good wifi and pod style bathroom

easy check in and late check out. very convenient for all of the local facilities.

bar area was relaxed and they served pizza late into the

ve liked if they had more information on the services they provided and the costs, such as laundry

tv kept flashing up a message about the wifi dongle every five minutes so i couldn't really watch tv

room was basic but met all needs, tv and wifi very good

was generally dirty, but worse was when i found my luggage in the shared kitchen instead of my room after i got

was too small, extremely dirty, no good value for the money, wifi didn't work, long distance to the room

area of maida vale and excellent manager who assisted us with our laundry

the smell in one of the rooms was not very fresh. you need to walk thru a laundry room.

bed covers were tired and smelt strongly of laundry very expensive for a pub and no breakfast

no room service

the bar stopped serving at 11pm even for residents.

the workout room has to be re-coded every day, extra charges can t be put on the room charge, laundry very

staff is unhelpful, weird, and lacks of welcoming skill the hotel do not have laundry service (they outsourced

not being able to charge items to my room and laundry service was expensive

in-wardrobe lights couldn't be turned off which the kids found a little off putting

nice lobby bar with a decent menu

there were strange laundry stains on the duvet cover we noticed when throwing back the duvet

was really nice, clean, close to everything - resturants, bars, laundry, main street, trains and buses

the wifi was awful. difficult to connect and frequently disconnected. very frustrating.

complained about is true, grumpy staff, wifi is broken and shower head doesn t stay in place

easy early check in, friendly staff, comfortable bed, good toiletries and a nice bathroom.

to keep the doors to service rooms closed - opposite our room door we kept being faced with dirty laundry and

breakfasts and dinner were delicious and the gardens superb, and the parking was excellent

responded to messages really quickly for last minute early check in

went smoothly, found room fine and clean although near kitchen extractor fan, so it could have been a bit quieter

plenty of free parking

obviously short staffed as bathroom bin hadn t been emptied and dirty laundry left in corridor

piles of laundry in corridors throughout stay

room 1 downstairs, laundry piled up outside of room, all the hotel linen etc

we were expected to sleep on stained pillows with no covers as the laundry had gone missing

new room didn t have towels, when requested, was advised there was a problem with 3rd party laundry company

too short for partner who is 6 ft 1 being next to laundry room - noisy some staff very flakey but not all 5

excellent position and cleanliness, laundry fantastic!!!

loved having laundry onsite as well

laundry room was a bonus

home away from home, brilliantly located and offering everything you need, from a cool bar scene, laundry

easy possibility to wash laundry.

glasses in the rooms, would be great to have some laundry facilities etc in the building to help compete with

she helped with directions to laundry

the wifi was good

wifi didn't really work on my floor(top floor), and it says on the website breakfast is included