laundry out of order

broken glass in the parking lot

their were piles of trash and debris against the building and around the parking lot

loud music and partying in parking lot

to walk 300 feet to the nearest exit door to the parking lot

my room was right next door to the laundry room

in my room the entire morning waiting for room service-my room is across from housekeeping and laundry, there

the wifi allowed me to work seamlessly from my room

pool not heated

breakfast was good .

kids uniforms were taken from the laundry service

kiki was very nice and friendly the entire staff was great from kitchen lady to laundry.

full breakfast wasn't available but i appreciated what they had and the cook staff was very

i couldn't log into the wifi through my playstation

breakfast was amazing

that can t be utilized because the property doesn t have what it takes, coin operated laundry during a coin

young kids were left unattended and started fighting with each other

hotel was clean and had everything we needed for a weekend stay-beds, tv, kitchenette, even a grill downstairs

the kitchen. they also have a grill and beautiful patio.

very clean. friendly staff. great breakfast.

sheets and a comforter or a blanket and was told twice that i would receive them when the laundry was complete

assistant manager and the girl working the bar on saturday night were extremely nice and provided excellent

the pool

the spa tub but really everything

order the room with the spa tub and the tub was dirty

loved having access to the laundry and all of the snacks and drinks i was able to purchase

laundry facility didn t have air conditioning and i had to wash some laundry

there were used condoms in the guest laundry room

the breakfast was ok. could be better. pool was kind of dirty looking.

super clean! had mini fridge and microwave. breakfast was good with plenty of options

had to pay to wash and dry your laundry

we were in there 2 days out of the 5 and i could watch my kids directly in the pool

pool and the location

i haven t been able to stay at a hotel with hot breakfast in a while i think that s what i was looking

just that we were disappointed by the pools closing

the laundry room and

on site laundry and right next to a gas station, also tons of food options within a mile

enough vending options, no breakfast, and the cljse laundry room being closed at 9:00 p

free wi-fi,refrigerator,laundry facilities ice machine was down for the last week and a half of my stay no weekly

there security guy was a bit rude to the children, when alerting everyone to get out of pool.

no breakfast no fitness center guest laundry not working remote not working properly

the one i've machine in the hotel didn't work none of the guest laundry worked and i suspect they didn't even

to top it off, the parking lot had homeless people hanging around

there were lots of parking places and it was very easy to get there from the highway

staff was extremely helpful, the room was spacious and clean, and there were plenty of free parking spots

no blankets were in their dirty laundry at

exterior damaged car in the parking lot clearly had been there for some time

there where roaches in the room and the pool has been draining water

non-smoking room smelled like smoke

truck parking

friendly staff. clean room. comfortable bed. wifi and cable tv

free breakfast helpful friendly staff

the complimentary breakfast.

clean hotel. nice pool area.

the free wifi an d the bed was comfy

guest laundry machines were never working so we had to wash clothes in bathroom

friendly staff and clean facility. pool area was clean and safe.

nice and clean rooms...new tv and new bathroom. great breakfast area.

parking

breakfast need bacon

they never went to chat the towels or bed sheets pool didn t work until saturday

5 hrs after) the room was smelly and the swimming pool water was green

this is what i didn t like if is supposed to be you have breakfast is not thrue the first day of my estance

the breakfast was also on point and the serving area was very sanitary

it sure made it feel like home plus it had a kitchen with things needed to cook a meal

maybe if part of the housekeeping staff would pay less attention to smoking weed in the parking lot and more

the room overlooked the top of the front canopy so no view of street or parking lot.

breakfast was great

it s been used or touch they want change anything by the exit a dude was there ejaculating, the pool never

the staff was wonderful the breakfast was good and fresh the room was so clean i love it i really like that you

making your own waffle was fun! having a full kitchen in the room was really great!

breakfast was great, not just fruits bangel..

the breakfast could be better

my wife don't enjoy being around pets or have breakfast with pets around her.

in room kitchen

guest laundry facility was down.

into the parking lot had a good sized pothole and the was trash in the parking lot and around the entrance

the parking was extremely overpriced and the self-parking was inconveniently located in a parking

the size of the room,being picked as a vip,breakfast

great breakfast with a big variety of hot and cold food

that the pool and hot tub was closed for the season bc it was outside

the staff lied about room service

there was a football team staying there also and the kids was running up and down the halls knocking on doors

pool was close

breakfast was good. kids enjoyed it especially. location was good for ocassion and easy access.

sometime the front office did not have change for the laundry

loved that i could go grab the breakfast for my kids, take it to the room and go back and grab myself some

had the pool to ourselves because of the safety measures put in place by the hotel

and no pool or gym access without rsvp due to covid

sign in excellent location close to food and shopping, friendly people, good well stocked breakfast

the laundry room was so disgusting i chose to not even try and do any at this location

used our own towels, replaced the nasty shower head in the bathroom, laundry was out of service, and i never

and the laundry room doesn't have detergent to buy

staff was great rooms clean the only thing that wasn't good was breakfast and coffee ,there wasn't any kind of

parking options also the bedding (comforter) could have been thicker

the staff,the laundry nor the vendig area that homeless people literally live in

had to go down in the laundry room to get sheets with front desk clerk who was knitting

laundry

my room wasn't clean there were fake rose petals left on the floor of the room...

that it was a smoking room and we could see our cars out of the window because of the area.

celan and confortable and pet friendly

too much people smoking weed in the parking lot and inside the rooms

vacuum the carpet in the hallway

i could not pick up wifi the connection was horrible

location, cleanliness, parking, safety, large tv, room nice/large

they have a laundry room but when asked for change they referred me to a nearby store

only laundry with only two sets of washers and dryers

laundry room on site

only disappointment was that my daughter and i were looking forward to spending time at the pool

it was really clean. the front desk staff was helpful. and the breakfast was good.

laundry room only had 1 washer and 2 dryers

the laundry room did not have all its machines working and the pool was closed.

they are pet friendly but theres not really anywhere convenient to walk your dog

wifi was poor and inconsistent

i turned on the shower n the middle of the floor and ultimately i seen a bug crawl behind the kitchen cabinets

it was clean. it was a first for me i even used the laundry facility.

breakfast was excellent and the serving area was very well taken care of

loved everything about this hotel (management, room, cleaners, breakfast and their workers,

the room and lobby were aesthetically pleasing and clean. and parking was incredibly convenient.

extremely noisy, we were located in 113 which is next to the lobby and kitchen / dining

i loved the safety of the laundry room

appreciate the free laundry facilities

newness, large suites with kitchenettes fresh fruit and large breakfast selections free laundry

is supper clean, the room, the gym

the rooms are very spacious for a short or extended stay. very clean! great breakfast!

i was in town for 2 weeks. i was disappointed the ability to do my laundry wasn't available.

rooms were clean and quiet, there was self-serve laundry, a fitness center, and a lovely hot breakfast in the

laundry facilities were not working my entire week stay

no make up remover cloths, laundry bags, or bedding for the pull out bed

plus kitchen and front desk staff were courteous and helpful

liked the amenities, like the gym and the laundry room

breakfast, and very servicemided personel the pool was also ok and that we could use the laundry room

we went in at 9pm (the pool closes at 10pm) there was kids still running

pool area was beautiful and the complimentary breakfast was delicious

the property has superb breakfast and all the facilities, including gym and pool

didn t try to fix the laundry room door, if you stay on the weekends they don t clean your room not so much

the pool was nasty

pool was very small

parking was convenient

pool very small and not nicely appointed

the room was small. pool was really small.

excellent breakfast , lobby clean, and the gym ud83cudfcb was awesome for a good workout

and helpfull personell, clean rooms, big and comfortable beds, good breakfast, cool gym - towels, water for free

free parking

everything was very clean, we needed extra blankets and pillows for the kids late at night, front desk came

they have a very nice kitchen with a full size refrigerator, dish washer, and even utensils, plates and cups

it was nice having a kitchen in the room

no indoor pool or heated pool, we still enjoyed our stay.

property was really clean, breakfast was delicious and staff was friendly.

the only reason i keep making a reservation with you all have full size kitchen.

laundry machine not in service

laundry room only had 1 washer and dryer so it made it difficult to get all the laundry done with

the kids upstairs were running and jumping around all night couldn't even rest ud83dude43

pool and spa were clean

the pool area is great! it was really too cold to swim, but the kids loved the hot tub.

room service never came to clean the room or get new linen

pool was way too cold

the kids loved the pool

gym is nice

i loved the breakfast and friendly staff. the fitness room was also great!

it was very nice and clean. also offered laundry and a variety of foods

the staff was friendly and helpful and the pool was amazing.

i also really enjoyed the gym facilities that they had on the location

cleanliness. kids running through the halls. broken elevator buttons.

super fast wifi 150mbps

rooms were clean and spacious. breakfast was delicious with a variety of options.

the breakfast was delicious and had some of the freshest fruits i've ever seen in a hotel

the pool was nice, like having a small paradise right there

breakfast was really good as was the breakfast staff, great location.

breakfast options were great

breakfast was good, but the country gravy for biscuits and gravy was too watery, needs some sausage

fun restaurants and kid friendly environment all around just a walk across the parking lot

my kids enjoyed the pool and complementary breakfast

the staff, the room, the breakfast, the pool and lounge area all excellent come to town for 'bucket list

great location and awesome rooms. great staff and breakfast

then my kids get there on6/13 are sent to the 6th floor to an occupied room ( dangerous

i didn t like how early the pool closes

very close to restaurants and epicenter which has activities for kids and bars

the pool was also very clean

they didn?t inform me there was no wifi or internet so i was unable to watch any tv

cleanliness and the staff was very helpful and nice free laundry

a/c seem unusually loud, and the workout area was in open room with laundry room, so it was extremely hot in

in the laundry room not friendly loud

rooms are big, have a kitchenette, beds are super comfortable, free parking, free laundry, and did i mention

also, i left my food out in the little kitchen and the ants attacked it

also my room was non-smoking but smelt like a fresh cigarette upon entering the room

for starters everyone should know that there is no wifi at the property, the management admitted to that being

the wifi was very fast

i accidentally booked a smoking room but was quickly changed by staff without any problem.

a non-smoking room and got a smoking room

water in the parking lot does not drain properly

parking lot was full of trash and the water cannot drain out of the parking lot and the west side

check in was quick and friendly, parking was secure, and the room itself was

cleanliness and breakfast

the bed. the pool

did not like that that had same microwaveable breakfast both days we were there

that there was no breakfast and wifi was messed up

laundry facilities

they had no carts for our personal items. we had to use a laundry hamper.

very clean, professional staff, great breakfast, laundry facility

of the above items - great staff, clean facility, clean room, free parking, and a very comfortable bed - which

didn t stay for breakfast but it was offered

guest laundry didn't work

breakfast

price,customer service, location,breakfast, the best staff

some of the staff were very friendly and welcoming especially the maintenance/ pool guy

breakfast was very blah, the work out room was tiny and the pool didn t look very clean

of like to have a laundry facility to wash clothes but with covid cases probably not a good idea

laundry, valet parking (we wanted to selfpark and it wasn't clear how to do that - it was much

laundry was not delivered as agreed

i used the gym

pet deposit was $150 and in roomcoffeemaker still had grounds in it from previous people

and i did let him know i'm already waiting outside in the back waiting on a uber to take me to a laundry mat

was no working wifi, we went to the front desk one night waited 20 minutes even tried calling and no one came

very clean and a relaxing room to relax in and i like the pet friendly. and the breakfast

parking a little rough for a dodge 3500. but managed it.

i never received a receipt or a wifi password

central location. laundry facility. friendly staff

i forgot to mention that in the laundry room i needed assistance and antonio from maintenance was quick to

smell of room. dont know if its the laundry detergent of bed sheets or what. but has weird smell

pool

the parking was convenient but it fills up quickly during the evening hours.

bed linen and towels had a bad smell to them and in good hotels its essential that laundry is done to ensure

the vending room where the ice machine was located was also used as a laundry room for dirty laundry towels

didn't like that they showed they offered laundry services but when i asked at check in about it they said there

roof top bar could be heard late at night in the room

the decor is gorgeous in all parts of the hotel and the rooftop pool sold me.

was the worst hotel ever first i booked a double room with a kitchen refri& micro &2 beds & i get there and they

barking dog in room on my floor, dogs were not allowed in the hotel!! no laundry facilities!!

need a trash can in the laundry room

the laundry was free for guests but also need to fix some washers and make sure they all

it also had an extremely clean guest laundry

it has a good self service laundry and a good fitness room

the rooftop bar and the beyond comfortable bed!! this is a hotel worth staying in if visiting.

tv channels, nice gym

rooftop bar and party for nye

the gym is excellent

small rooms and slow wifi

asked to get laundry done, but they didn't understand and left the laundry bag

the laundry was very expensive

views, the gym was excellent, the location was central to all the fun activities in dallas

it would be cooler if it had an amenity like an arcade or something for adults and kids to go to and enjoy

room service food quality

the food and amenities are good especially the self service laundry facility available for those who wish to

highly priced, but kids enjoyed the atmosphere and worth the ease of travel.

wifi is very bad, shower very weak and not hot enough

the pool was only open to those under 21 during certain off-peak hours.

staff were wonderful, pool was excellent, rooms were clean and comfortable and a little funky

there is a guest laundry - pay for the washing machine and the dryer is free

we had to ask for a a different room when we got there, then the new room smelled like dirty laundry

great location bar and easy check in

the couch bed was awful, my kids who literally are happy to sleep on the floor complained that the bed was so

comfortable and clean all the facilities were clean, the staff was very helpful and friendly, the pool is amazing

there were,therefore, no spare pillows,blankets, or laundry bags

location, clean ac filter, good beds, and pillows. on site laundry.

locked out of laundry and soap machine took money and didn t work

the laundry machines also worked well

dirty, insect, no service for laundry, staff made me wait for long time to find my luggage

i wished it had an outdoor pool

buffet was a bit expensive for what eas offered especially for younger kids

parking, the easy access, the location close by, the indoor pool, the bar and breakfast service, kids friendly

i also enjoyed the bartender at the lobby bar however the food was way overpriced

gym was outstanding and pool was nice, although we did not have time to use on a one-night stay

i needed to do laundry after being away for a while and they have a very reasonably priced laundry ($2

also the guest laundry was very nice and not over priced

close at 10:00 pm at pool gym movie room its no pleasure in staying if people are unable to us these things

the amenities it had to keep my kids entertained.

love the staff and i loved my bed and kitchen and bathroom and the breakfast and i will be coming back soon and

the best thing about the hotel was its self-laundry service for the guests

laundry facility was available

were some renovations going on during our stay, and the breakfast set-up was dysfunctional, there wasn't any

we were moved to a new room and still had issues with wifi

location superb, great breakfast, efficient wifi and large rooms, what s not to love

one and only complaint is that the pool is open to the public

spa en hairdresser

location , coffee place, spa and the store all was great!

having room service and restaurant availability requires looking for food and sodas off premises

the smell of sweaty gym clothes and damn old socks was so pungent that it was nauseating and the mustiness gave

great breakfast, comfy beds, and well maintained!

for bmw dallas marathon breakfasts/options were great appreciated coffee available after breakfast appreciated

and the outdoor pool was awesome

location to convention center. breakfast was great too.

the gym was close

full laundry facilities

parking was $20 a day for an extra car

the pool was not treated or maintained properly,because the bottom of pool was very slippery

the walk from parking garage to the building was too far

probably would have been a nice stay if only two people but we did book for 4 adults 2 kids, so avoid if you

washer out of order but coin operated laundry available in both directions on bus

to covid we weren't able to use the pool and they sidnt have a laundrymat on site for

motel doesn't have a laundry facility for guests

no laundrymat on property

wifi did not reach our room so did not have wifi

the history, the art deco building, location & especially the guest laundry

kitchen area and laundry room

the laundry room needs updating

size of room, on site laundry, flying horse coffee shop, full kitchen in room

the laundry facility was okay, but it came with its own issues

laundry

allowed early check in

i loved everything about this location. the breakfast was great. i loved the noon checkout time.

great location, spacious room, fantastic breakfast and super helpful staff!

the hotel was clean, as was the pool

never get wifi the air conditioner was ver bad its take a long to get cold...

wifi

free wifi is very poor, often cannot connect and when it does keep getting bumped off

was pet food left under the bed

the wifi was horrible

they do not have a laundry service, but got housekeeping to wash clothes for us (enough for 3 days)

the bar staff by the pool was friendly and provided lovely poolside cocktails

loved the early check in, aesthetic, the friendly staff, the room, and the pool area with rentable

room service was rubbish, did not bring items agreed and food was mediocre

the cocktails in the lobby bar were unique and tasty

great location. having laundry facilities is amazing when on a long trip. super helpful staff!

good location. had a microwave and laundry facilities.

the breakfast was great and having laundry facilities on site was a nice perk.

laundry also available

room could have been bigger. laundry could have been free.

laundry facilities

how complicated logging in to wifi was and how the front desk couldn't help.

location was great many things to do and all in walking distance brandon was a great joy at the bar and the

great rooms, excellent pool, very friendly staff.

check in experience with jessie joe, friendly and made our life so much easier by allowing us a late check out

onsite laundry

great location. nice gym. spacious rooms

customer service was great!!!! breakfast area was large enough to accommodate our large family.

nice/large rooms - large bed, large couch, large kitchen, large bathroom, large everything.

kids loved breakfast! nice location for jump over to children's hospital

room was spacious, microwave and onsite self-laundry a plus

shower was always cold, not a great breakfast menu. faulty washing machine in the guest laundry.

the big bonus was a laundry room which is something we were very happy to see on a 5 week tour of usa

location, staff, room, pool, laundry

some leaks in the bathroom. laundry machines out of order

no microwave no fridge no laundry facility smelled bad

the pool, one of the main reasons we chose this location, was out of service

non smoking room smelled like smoke. cigarette burns on blanket.

horrible wifi

also we had a room 234 a non smoking room 2 beds and when we got there the room had a strong odor of cigarette

does not work, couryains does not work, i report 3 times laundry bad service room,2 days did not

also ordered room service about 12 times and each time small additional items were missing that i requested

no room service past a certain hour

the room was beautiful - bathroom was huge, convention rooms were on point, rooftop pool party was amazing

room service wasn t the best and the food i didn t like. the wet bar fridge didn t work.

was amazingly comfortable, the bar and restaurant in the lobby were great and the staff were so friendly and

like that the pool closed so early was not able to enjoy with it closing at 6pm an $39 for parking a lil high

location was perfect!! real exotic pool. great exercise facility.

the late night room service wasn t to appealing.

location. wife lived the spa and the staff. front desk staff was phenomenal.

the laundry room was locked and told them 4 different time and nothing

their laundry room was closed off which caused me to go drive to a washateria elsewhere to wash and dry

it says they have laundry but they said because the dryer didnt work they couldnt open the laundry room, i told

they had a hot tub and pool but when we arrived the pool (which looked inviting and clean ) was already closed

bed room smelled funny bad parking and worst of all was it is literally on a rail road track so there were trains

launder linen and or complimentary bathrobe in scented laundry products which were triggering for my asthma and

they took room service order and called back to say they were out of what we ordered half an hour later

everything bar was nice

clean, food was great, bar selections great, room was spacious and elegant.

and wifi didn't work for most of our stay (as a compensation, we were allowed a later check

for a supposed nice hotel they offered nothing but laundry service

there was no bag for dirty laundry

was adjoined to another and we could here the kids next door the whole time

i had to sleep on the floor so my fiancee and kids could share the two

the concierge, easy & early check in, and the driver who will take you to places in downtown

could do with an updated washer and dryer in guest laundry but this is just small point

good gym, small but had free weights which was great

the room and gym

we given a complimentary drink in the bar while waiting on the shuttle and enjoyed a tasty breakfast

i hardly ever get to enjoy a hotel stay especially without kids and was looking forward to having a cocktail

wifi and tv didn t work or the ice machine on my floor

pool bar and vibe. staff was super lovely!

few hiccups in their room service ordering system, had a few orders go through hours later and one double charge

there is a stocked fridge and bar in the room if you choose (we did not)

the room service was fast and the food was solidly good and warm

broken dryer in the laundry.

alternative was to use freight and walk through laundry area

next, the wifi should be free and high speed

friendly and courteous staff. bar and pool area very nice and inviting

24 hrs room service

location. clean, pet friendly and the price was worth it

the location the pool is wonderful

great area and easy check-in. parking was easy and the rooms were pretty clean.

was a really good, cheap location in downtown dallas with plenty of parking

quiet and great parking

the laundry guy low key fussed at me so needing something else

washing machine room vending machine takes cash only for laundry powder.

free laundry which was a nice touch

to the gym and pool from the north tower, sign says 4th floor, no mention you need to go to the central

the exterior is very dated and looks work out. the main swimming pool was closed.

food was incredible and the setting for vincents bar was beautiful

the restaurant, montage was excellent and the bar was great

the gym was well equipped