you still have regular amenities such as access to a clean pool, laundry facilities, gym, and breakfast as well

pool is a little small but none the less it s a lovely indoor pool and outdoor grill/hang out

clean, new, nice amenities for kids, etc

parking is plenty

parking lot is very small

the laundry room for guests was terrible.

laundry closed

laundry on site

there was no laundry bag or extra blanket in the closet

we could hear the next door when they flushed their toilet throughout the night as well as the laundry room

i asked if they had self laundry amenities, staff acted like i had two heads

not reasonable to have no new clean laundry for a five day stay

i stayed two nights, for a soccer tournament, we didn t have a chance to take the kids to the pool do to our

in the breakfast that they offered

however, we were woken up at six in the morning would appear to be young kids young girls running up and down

property is a 10 but the laundry facilities didn t match that

restaurant connected to the hotel, kitchenette with full size refrigerator, eating area, laundry room upstairs

laundry in hall, badly maintained bathroom facilities, ice maker only on 2 floors, slow elevator

the kitchen area had a full size refrigerator and a microwave.

plenty of parking

mext to laundry room

to take a pet down, no easy access

location, clean, comfy bed, nice gym

the bartender was awesome, he played a game with us at the bar and we enjoyed

parking garage was gloomy

free laundry facilities. very friendly staff.

free laundry , a wonderful workout room, a business center with free computers and a free printer

free use of laundry on site

laundry was free

laundry room and fitness center are sort of one in the same so it was pretty warm and moist in

i also appreciated that the linens smelled like fresh laundry

ice and laundry convenient

3 fast elevators laundry was good

clean, comfortable beds beautiful, good breakfast

buffet breakfast and kick back meals, exceptional recreational activities (including the pool and gym)

no parking spots

was a bunch of kids running around unsupervised because they was in town doing a field hockey tournament

very friendly staff and the pool/gym area looked nice

s not enough light in the parking lot for a women not from the city and have to park in the back and walk to

parking lot needs better lighting

i had to do laundry and had to walk around building at night in cold to get it

things i like best about this property were it's location, the size of the room, it's features, laundry facilities

laundry room had 1/2 of the machines working and only out of order signs on 2

the laundry was open and usable

the staff was very friendly. i liked having the kitchen area and refrigerator.

the guest laundry facilities were out of order

laundry room, water fountains were out of order, hallway rug was stained in numerous spots

piles of dirty laundry in halls

great property. the pool was lovely. the grandchildren loved it.

lobby, gym, and pool area were clean

not much. they don t have towels at the pool.

free breakfast, hospitality, and cleanliness

pet cleaning fee

breakfast was fresh, gym and room were clean.

pet friendly, although the pet fee wasn t disclosed until arrival ($75)

no laundry facilities

no laundry area

if you had a laundry room

great rooms. friendly staff. wish the pool had been open but it was october so i understand

the outdoor pool is very nice with towels

hotel was great aside from that oh and the laundry room wasnt cleaned out the entire time of stay

floor elevator buttons broken unable to use, laundry room excessively hot due to no ventilation and mold visible

laundry was supposed to allow debit cards but wasn t working

laundry wasn't working on this visit

breakfast was offered

no laundry, the ice maker was broken

nothing works, the laundry room machines don't work, most times the key card will not work

location, staff, security and the parking lot

we also liked having a kitchen

free wifi

spots small laundry facilities were not working

if you want to go out, it's near alot of shopping, and restaurants or they have a great pool with bbq grill

the hotel was so clean- including the pool

pool area and bbq needed

the sidewalk where handicap parking was; a sheet of ice

i appreciated that the hotel has a laundry room.

some young kids were enjoying banging on our door and running off

they also had the best breakfast i've seen anywhere

style, ie, included small kitchen and sitting room areas

did not eat breakfast

the cleanliness of the rooms and the fact that it was not pet friendly (allergic to pets)

had a really petty moment when i was checking in

they also have a small pool (although it is not heated)

indoor pools/jacuzzi and free breakfast being as though i travel with 3 kids in tow

clean and accessible. super early check in was great.

he provided service with a smile, along with detergent and dryer sheets so that we could do laundry for the

didn t like upon check in the staff said the pool was considered out of order but the website didn t state

it didn t come with kitchen or sink at all.

didn't like the fact that the pet fee wasn't mentioned on any info packets or the website

free breakfast

nice breakfast and great coffee

the hotel also has a nice swimming pool and free parking

com as pet friendly hotel

everything was great and the front desk allowed me to have a late check out.

everything was great, a very clean room, and free parking. many options for breakfast.

very clean facility with on-site laundry facilities.

there are also laundry facilities and plenty of convenient parking spaces close to the entrance

the laundryroom

grab and go breakfast not bad , room was clean and they have kitchen stuff that very helpful

the parking was close to the building

my kids love the chocolate waffles and yogurt

my kids and i enjoy staying at this hotel every year

the breakfast was horrible.

not much of a choice for breakfast but was nice enough small gym and pool

not much of a choice for breakfast but was nice enough small gym and pool

the laundry machine didn't work.

staff's kitchen or laundry room was sharing the same wall as my bed and woke me up in the mornings

for example laundry is on the second floor but it says it's on the first floor

hot tub was not hot...guest laundry was broken and bathtub looked dirty.

used the laundry facilities and for the cost of washing and drying i expected my clothes to get dry in an

there was plenty of free parking

our coffee maker didn't work and the kitchen is not stocked with napkins, plates, or basic silverware

great location, fast wifi, nice staff

the staff, the room, the pool and fitness room.

everything especially the pool

nice and clean and had a laundry room on site.

wifi issues

room with a kitchen but no fridge

the open drug dealing and prostitution going on in the parking lot

no forks, spoons, knives or plates to go with the kitchen set-up

i absolutely love that there's a laundry facility on the property

the room included a full kitchen, and the room and the bed were clean and comfortable.

pet friendly and on two different bus lines for easy entertainment and shopping

a room with a kitchenette made the stay very enjoyable

kitchen

wish they had laundry machine

is a pool and kids were playing loudly at 10:30 at night

even though it was full of kids staying for a soccer weekend

clean, room service delicious

service was poor, i had the rooms got two days and never saw room service

close to restaurants,had laundry facility

continental breakfast available in nearby econo lodge, no laundry, etc

i booked a non smoking room but in the bathroom you can smell smoke and other thing.

bed was firm and comfortable, wifi connection worked great

the non smoking room smelled like smoke and the light was out over the sink

left with a headache and needing to hit the laundry mat

staff was friendly, price was ok. parking was easy.

room on 1st floor right next to exit and parking spot

the parking by my building was full n not enough light

i was not comfortable due to a lot of people activity and noise in the parking lots

location was ideal, the price was reasonable, the room was very clean and the free breakfast was a bonus

breakfast was also more than what we expected and very good

pool area not cleaned from friday thru sat when i departed

breakfast is really impressive, staff was nice

had to pick up my own lining no breakfast and the pool wasn't

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

the fact that guests from neighboring double tree hotel were allowed access to the hotel laundry facilities

as far as front desk employees and the laundry dept

room looked fairly clean. had a kitchen as promised and the room was fairly spacious.

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

they promote laundry and the facilities but nothing works

parking access to building clean property

my girlfriend had an asthma attack, there were homeless people hanging out chain smoking in the parking lot,

both kitchenette and bathroom sink didn

no room services at all shower problem (low flow) not good breakfast

the newcomer who told us that the hotel did not have laundry facilities - only washing machines that the guests

for covid to be somewhat contained so that we could used the pool and or other features of your hotel

the gym is small but adequate, indoor pool, rooms are very very nice, staff is great

room service was wonderful

dark.. the rooms had poor lighting as well as the bar area

i went downstairs to get quarters for laundry detergent and desk clerk gave me a box

laundry that worked

the pool. the laundry. the hvac.

we utilized the on-site exercise room and the laundry room

need to pay more attention to laundry. stains on towels.

great attendants which help me with change for laundry and all

great attention from the staff. very clean! good breakfast.

the gym was very clean and smelled very good

the wifi didn't work and i was charged $7 to park in the hotel parking lot

pool was locked when it was supposed to be open

the machine ran out of laundry detergent and i couldn t get my money back without having to call a number on

people wandering the parking lot at all hours of the night

the rooms have a kitchenette but no utensils

the kitchen floor was dirty and coated the bottoms of my brand new house slippers with a black sticky

wifi was ok i couldn t complain bout that.....

i also enjoyed using the excercise room and the laundry service

the breakfast bar was pretty good, but nothing spectacular.

also, there was a kitchen with all utensils, plates, glasses, and bowls a coffee pot too

was blown away by the breakfast options, the room layout, the friendliness of the staff, the cleanliness of the

breakfast was different daily

on site laundry is reliable and accessible

one guest waiting behind me in the lobby kept going to the door to watch the laundry area because, his words

laundry facilities dirty with several out of order machines

i liked the extended stay facilities, laundry and refrigerator.

pet friendly don t have a pet as of now

laundry room dirty

staff is now careful with the laundry, i had two towels that hair embedded in them and a pillow case that was

easy check in, no deposit. laundry room and snack machines.

having a kitchenette and laundry room on premises was also a plus as i had planned to stay a few weeks but

breakfast was good

the gym equipment needed to be wiped down, maybe put a sign up to ask people to wipe down equipment

is no room service, i tried to call to order room service for food pick up the operator, front desk, or

way they charge for drinks at the bar

only 1 bar of soap, only a single packet of coffee

pet friendly hotel. lovely staff. room service available. easy on/off access to the highway.

we had hoped to have two meals each day in room but was difficult with few kitchen items available

the look of first generation hotel. breakfast. kitchen.

the pool was dirty!!! my kids really want to use the pool but we could not!

great staff nice breakfast

the staff were very friendly, room clean and spacious, and the breakfast was incredible!

free laundry

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

it was close to my work place and had free laundry

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

good price. very pet friendly

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

the bar had some amazing cocktails and everybody was amazingly friendly

good value for the money. free parking as opposed to places closer to downtown.

easy off and on to highway good parking

it was heated, when we arrived the pool had no water also no drink menu with prices at the lobby bar a cheap

there was no laundry service or washing machines available.

arriving at 10:30 at night to music blasting into the parking lot and lobby was very disconcerting and unfair

was concerned about the pet policy

clean rooms and pool

location, ease of access, parking, staff, amenities, pets allowed

my family loves the pool, and i love the laundry facility

the hotel does not offer any room service or laundry service and no one uses hotel phones anymore

breakfast was great and we're going back this

the parking is tiny

my family loves the pool, and i love the laundry facility

powdered eggs. guest laundry very small.

location was convenient with plenty of parking

chlorine in the pool was over the top

pool closing times more charging port areas more medical items to be available at front desk

room spacious and clean, bed very comfortable. decent breakfast buffet.

you had to request housekeeping wifi was very spotty no laundry and air-conditioning did not work well

didnt like how the room had a musty smell and there was no laundry facilities

would have been nice to have more vegan options for breakfast; other than that it was great

not a single dish in the kitchen area, bathroom floor had hair on it

due to rain the gym was closed because it gets wet

i did laundry while i was there and the cleaning people took my hangers

clean and neat laundry room

very welcoming staff, clean room, easy excess from parking, laundry machines for guest use.

laundry is coin operated, but also has phone app pay option

nice to have a laundry room, refrigerator and a microwave

wifi

i guess the pool area could have been a little nicer/neater.

room and gym, easy check in, good breakfast -- and a pool table and pinball in the lounge

staff was super friendly and the amenities were well maintained, except the swimming pool area

the breakfast their was a full serve yourself and was great

we were across from the laundry/housekeeping room

we liked the self serve laundry.

was really efficient at check in and when the dryers were not working in the guest laundry she allowed us to

bathroom drain was clogged up but sunday it was good. laundry room dryer was very slow.

we also truly enjoyed the pool and appreciate that it was placed in a somewhat private spot on the property

they have a nice gym, jacuzzi and pool, and a laundry room

i was able to utilize their laundry facilities and parking was always easy to find

it was a mess, plastic hanging, drywall dust, and had to walk through the admin offic and hotel laundry room

we were on third floor, but it sounded like perhaps the laundry area was below us

the use of the laundry was a little steep.

room appeared clean but i m not sure if it was the laundry detergent used or something else but my family was

like where we could eat as they had no staff to run the cafe or bar on

dinner and bar not open , only breakfast which we paid for in advance but had to run back and forth from desk

the bar area was nice

great location. breakfast could offer more for the price. no meat apart of the breakfast.

were brilliant, lads on night shift were so helpful knowing we had laundry to do and yet laundry was not working

we checked out at 3:30 am because we could not sleep due to someone in house keeping washing laundry right

i thought you all had a full out breakfast bar

breakfast was great; eggs fluffy (not rubbery)

great hot breakfast

clean, nice staff close to parks golfing shopping. guest laundry.

big rooms with couch, clean room and linens. guest laundry and offers weekly rates.

no wifi

our room reeked of stale marijuana even though it was a non-smoking room

the spa bath

i used the laundry room to wash clothes super convenient but the stairwell smells horrible they need to fix

coin laundry avilable on property, only one machine though. breakfest was pretty good.

closet had a checklist for laundry if we wanted to have items cleaned, but there was nothing to put the laundry

we also used the laundry machine in the hotel

had issues with the dryer in the laundry center

there was noise at night. sounded like someone doing laundry.

the dryer was out of order. therefore i had to wash the clothes outside at the laundry mat.

smoking through out microwave and refrigerator in room breakfast was good guest laundry free wifi free parking

the laundry facilities were unavailable as the machine was broken, and i was forced to find a

could not wash clothes at their property due to no soap available in their laundry room

we enjoyed the breakfast, use of the lovely pool (a nice surprise), and opportunity to have a glass of wine at

please turn up the gym lights.

i loved the terrace with fireplace just wished it worked

we just left because i was tired and so were my kids

were put next to a family with 2 crying kids

s no laundry service to wash clothes

wish they could have had a laundry facility

the property didn t have a laundry accommodation.

wished there were laundry facilities room could have been vacuumed daily

really wasn t a dislike just more of want for breakfast it was no bacon and my family loves

cleanliness and professionalism and laundry and breakfast.

it said the property had an indoor and outdoor pool

the price was great and having breakfast was a plus

left my charger in the room. they went and got it next day. good service. good parking.

the free breakfast!

hallway carpets are dirty, outside has trash everywhere, laundry room was not clean

laundry room has multiple machines out of order

the fitness center actually had dumbbells up to 50s and the laundry was free to use

the smoking room given to me and the floor was no vacuumed.

i liked that it had its own kitchen

there 4 nights (with no laundry service as we requested) but needed extra towels and coffee for the last night

entrance floor at the back of the lodging building was the basement which was next to the laundry room so was

eventually walked through the laundry area to find someone to assist

( property has breakfast restaurant and pool and gym facilities, but didn t use any)

it was a pet room and should've had laminate or hard wood floors

laundry machines are so close to the rooms- other guests used them to dry their shoes from

no complaints. staff was good, good breakfast, and clean room.

outside lighting and parking could be better

hotel is in the midst of complete renovation so expect alot of storage containers in the parking lot

wifi was not good

the parking

there's no breakfast

deal in parking lot on arrival, dirty linens and bedspread had holes all over and was absolutely disgusting

check in, he laughed and told us we didn't get a smoking room

nice location plenty of parking grounds were clean

they have been very accommodating, making sure that i have non-smoking room on the ground floor to make it easy

there wasn't happy that free breakfast was solely coffee no food and i hated the fact i booked a smoking room

i booked a non smoking room. this definitely wasnt the case. dirty. delapitated. loud.

the breakfast was delicious and there were many kinds of food

breakfast guy was amazing

able to walk across parking lot to fast food restaurants, supermarket and restaurant with outside seating

large spacious room, excellent breakfast

great breakfast

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

door to shut properly, keys kept not working, no laundry said the machine was broken

the guest laundry room not working

the cleaning staff was not allowed in our rooms so we had to put laundry and garbage outside our doors in the

the hallways are bright and have good lighting; they do not have any laundry facility on the premises but there

a clean laundry area

need the breakfast buffet back

website stated the amenities had an indoor pool which is why i specifically chose to spend a little more for

they didn t bring clean laundry every day.

i asked for a non smoking room and was given one

ample sized rooms. well lit parking lot.

wifi didn't work at all

easy parking

towels didn t seem super clean. gym was tiny.

hotel was really nice - swanky and modern amidst the old stature of the building - having a pet allowed was why

the restaurant and bar downstairs has an upscale but casualness that i always enjoy from a small boutique hotel

was good but a limited room service menu during thanksgiving night was disappointing

the gym needed attention and was small.

i also worked remotely for one day and the wifi was strong

the wifi wasn't very good in the room and it was slightly loud due to the downtown location.

no wifi connection in my room - parking situation - no breakfast and very limited in the area, if you

no bar or restaurant facilities

so it was completely dark and the alarm went off at 5:49 am unprompted which woke me and my kids up

on premise laundry would have been nice.

no guess laundry

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

no laundry

huge room, nice staff, free breakfast, easy city parking

dirty laundry sat in the hall way over

breakfast we received was room service delivered the lady whom took my order over the phone and then delivered

its hard to say, there was no wifi in the gym and swimming pool

in the bar area

distance to everything we wanted to see and do and if you need a ride they had a complimentary shuttle

only 1 small bar of soap to be used for both hand washing and shower

com and i wanted to make sure that when i arrived with small kids after 10pm that i would still have my room

ordered breakfast via room service night before and it never arrived

the staff particularly the shuttle drivers were warm and friendly

the lobby was nice the bar very spacious hotel. in walking distance to different things

room service and the choice of room

the location was great and the shuttle service were a wonderful addition to the property.

small room, $4.95 a day for wifi, overpriced parking...not a good value for the price.

staff was helpful, loved the shuttle, spacious room the pool was clean but not immaculate.

location, wifi, room layout and features

we were there for a field hockey tournament and so had dirty clothes but the laundry machines on our floor were

location, pet friendly, breakfast included, easy access to parking

not sure if it's the case for all floor 19 rooms but we could hear the music from the rooftop bar on floor 20

the elevators, check in, parking, breakfast were all confusing and being given no explanation was frustrating

the pool was very tiny in the bar overlooks it

excellent complimentary breakfast spread in the morning!

the kitchen.

wasn't very plentiful, and we could never get it to work in the bathroom sink, didnt use the kitchen sink

9 mi) of the altria theater; free parking, free breakfast

finally, i am really getting tired of the hilton wifi system

everything is perfect, only one question was about laundry

laundry should definitely offer the contactless option to pay for the service (now it s coins

the laundry/ice area on the second floor smelled like urine.

tried to order room service but they were so busy i never was able to get breakfast

the staff were incredibly friendly, and we loved that it was pet friendly

the pool was not working when we went.

i was sad i didn t get to check out the pool but i will next time

bar area is large and comfortable and buffet breakfast excellent with lovely omelet station

room was very nice. clean and well appointed. i appreciated they pet friendly option.

was an indoor swimming pool, but there was no hot tub