the staff was accommodating and the breakfast adequate

they had a lot of breakfast selections; i

breakfast, while not gourmet, was quite good

got to breakfast 20 mins before it closed

the breakfast was a full breakfast

laundry services but liked how it was a locked room so didnt have to worry

did not close and the parking lot light was shinning real bright in my eyes while i was trying to sleep

the hot complimentary breakfast was a very nice change to what other places offer

very friendly, helpful desk staff. great breakfast.

the space in the room was very cramped as well and the fact we had to pay for wifi after already paying a crazy

the wifi wasn t working

no breakfast

no help with connecting to wifi

more choices for breakfast

internet wifi in each rm only in area by deck

, breakfast, and clean

nice and clean. good breakfast.

liked the location,and the staff was very nice and breakfast in the morning

they have bathtubs that can actually be filled. the breakfast is good. it's very clean

location and parking

that the room with the children was directly across from the staff laundry, which was loud

and elevator was broke had to carry everything up to 3rd floor, guest laundry had no heat in dryer

we were given a room outside the laundry room &they blasted music at 745am

laundry facility was free

good selection laundry available

laundry was in a wonderful area

my kids liked the free paper cranes at the desk

the parking lot is well lit which is great for women traveling alone or with kids

the gazebo for smokers. the kids enjoyed the pool.

my kids liked the free paper cranes at the desk

they are white so i assume bleach is used to wash the laundry

free parking was a plus

i didn't like people smoking in the hallways. i was disappointed that the pool was closed.

was good other than the pool and spa was closed due to construction

i was disappointed that the pool and hot tub was shut down.

great location, friendly staff, nice breakfast, and very nice rooms.

ighbors were very audible) and us were probably heard too (sorry) , cold pool

smallest pool ever and cold not heated

the breakfast was good, the pool was nice, and though we didn't spend too much time at the hotel, it

only stayed one night, and didn't use pool or fitness area

away from restaurants and other amenities like laundry because the location didn t have a laundry facility

i wish that it were slightly cleaner and that they had guest laundry.

location, also rv parking of our traveling friends was ok.

the swimming pool is nice

parking

clean room laundry facilities breakfast location

couldn t break it up because she was too busy answering phones, checking people in and doing laundry

was kind of tricky getting to the hotel parking lot with the weird one way street u-turn direction and the

loved the outdoor pool. sun was shining the temp was great. and the breakfast was pretty good.

breakfast choices

breakfast could have eggs

breakfast could be a little bit better with more options

even the outside parking lot and all was clean

the parking spaces were a little better, had some questionable cars parked next to me but no damage was

the breakfast was ok i just thought there would be more of a selection.

breakfast was good , clean hotel , staff was extremely nice

pet fee was pricey and pool being closed

the hotel itself is kinda in the middle of nowhere but the parking, price and cleanliness are on spot

indoor pool could have been heated for this type of year but was still enjoyable to the kids

group of kids playing and loud at midnight.

liked that they had coffee at all times of day. had a place to do laundry if needed it.

to have a bar tender there so you could actually use the bar

couldn t get in pool it had a sign that said only 4 people and it was always occupied plus the sauna was not

they even had a nice little bar with a little bit of food for the menu to fill us up after a long day

water in shower didnt drain well and pooled up

laundry room - 2

was discriminated against both me & my guest we tried to enter the laundry room with our keys several times the

friendly staff and great breakfast!

spelled of dust/smoke, no hot water on arrival, gym closed, area just outside hotel had what appeared to be

com to purchase my room, where there was no option to select that i was bringing a pet

breakfast was excellent all three days of our stay

it was very clean, had a gym open 24hrs, bar open super late it was great.

wish the bar and pool stayed open later than they do

it was nice having breakfast available, especially on the days when there were little cheese omelets and quiches

homeless people outside and the gym window getting busted out

guest laundry and gym

staff, laundry not available because of broken machines

laundry facilities on site

the property was clean, and we appreciated having access to a laundry room

breakfast was very good

the facilities were not great, the gym was so extremely dirty

about this hotel was a surprise, from the decor, to the art gallery, to the restrooms, to the bar and restaurant

breakfast was not included in the rate but it was very good and reasonably priced

service was down, restaurant was full of pictures of gay men, did not provide room service for breakfast as

we ended up wondering around the hotel trying to find the gym and spa area because we weren't told where it

laundry amenities and kitchenette

very comfortable rooms with kitchenette, on top of nice breakfast provided in the ams.

there were a lot of noisy kids and families at the lobby/breakfast room

delicious breakfast

as much as people pay for the stay, there are no tubs to soak in, no jacuzzi in the pool area, the least they

the bar was well stocked and the staff were friendly and

uncomfortable and not pet friendly, although they accept pets

partner could not access the wifi on her phone

the valet,the front desk and the bar was excellent

also - the pet fee is $150

we were able to meet with larry johnson and he took my kids and myself around and showed us the oak room and

hotel provides no in-room information about its own restaurants (hours, menus, room service availability)

there was no room service

the hotel offers room service but room service was paused

our family members have sever allergies so having the hotel being pet friendly seems ridiculous to inconvenience

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

good breakfast, laundry, gym, pool, game room, office, and coffee

wifi was bad and confusing

we also enjoyed the breakfast in the morning as it provided with an omelet bar and waffle station

the valet both was all confused. the shuttle service was terrible. it did not run on time.

in room book says daily laundry service monday to saturday but upon depositing laundry on saturday morning before

parking expensive, road noise from interstate, food and bar expensive, no laundry

find any laundry bags that are usually the norm in most hotel closets to pack up dirty clothes

thing i would recommend is microwaves in the rooms and laundry on-site

where to wash your laundry

guest laundry also a bonus

roof top bar was excellent food was very good

the rooftop bar was great, and the food up there was way beyond what we expected

i used the gym in the morning, which was clean, easy to access and available 24/7

we even had an delay the next day with our business in town and they allowed a late check out

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

lab the shuttle bus driver was superb guiding us around the town

the fresh towels and daily room service are a nice touch

i would love it if they ran a shuttle after concerts

es the shuttle service is amazing)

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

i would have liked for them to have a guest laundry room

the pool was disappointing, no laundry, no room service.

no hot tub or laundry area for guests. not really really a relaxing place.

the gym was large with nice treadmills and plenty of weights and machines

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

my kids enjoyed the atmosphere

the music, atmosphere, bar and porch restaurant was 5 star

kids cancer alliance gala

the pool was a decent size

there were also no laundry facilities

but just want to use the sauna, the spa is available only between 9 and 5pm, there was no laundry service

beautiful decor, a rooftop pool with a bar and cabanas

overpriced. nothing for kids. 100.00 a hour to bowl is absurd. food choices not that great.

pool and gym are fantastic and the key reason to stay at the hotel

breakfast made to order clean pool the kids enjoyed

breakfast made to order clean pool the kids enjoyed

many breakfast options nearby

in door pool is a nice addition to the hotel and the free cookies are a nice

breakfast made to order clean pool the kids enjoyed

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos

clean and had good facilities (decent gym, laundry and fresh cold water bubblers)

fan, no change machine and no one had enough change at front desk or the hotel shops to use the laundry facilities

love having the restaurant and bar onsite

downstairs bar only had a few selections

but we ate and then went to the bar for after dinner drink to complete our evening

laundry facilities are downstairs with a great-looking fitness area

night and there was obviously a lot of people in town so you would think you would staff the bar and restaurant

pet friendly

this is the first hotel we have stayed at that had games in the lobby for the kids

to remind people that comes with pets ,they were moving around the food and bar area too much

room service was a little slow i called and order extra towels it took over an hour and a half to

music that meets you at the curb to the energy and cool city vibes spilling over from the bar and restaurant

the bar area and the rooms

room service was quick

everything about this hotel was fabulous. a special shout out for the staff at the bar .....

laundry room nice perk

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

you had the choice to either have room service or not, which helps the environment

pool was open

breakfast was great as well as the location.

the free breakfast offered went beyond what is being offered at other locations

we had to walk from the top to bottom with 4 kids & all of our stuff

good location breakfast was average

stated breakfast wouldn't be served nor the pool open and the gym closed

pool was too cool for me but, everyone else had fun in it.

it could use more sound proofing and self service laundry.

laundry tickets provided in rooms but reception said there was no laundry service, took no

room was great and breakfast was a nice bonus.

staff were friendly and attentive. indoor pool is a great amenity.

breakfast, but its this way due to covid-19

laundry facilities were great and front desk exchanged for quarters and detergents

loved being able to do a load of laundry

upon checking in desk lady very friendly room was beautiful pool nicely heated

privacy and flexibility, kitchen access, gym

very clean. great breakfast and nice staff!

laundry room, exercise room and pool were all closed

the laundry area was ok

there is a gym and laundry facilities

waffle mix at breakfast was the only thing that wasn't excellent

food bed hospitality pool wifi

the gym had all the required equipment, a swimming pool, and laundry facilities

it was a great time the breakfast could have been better but the actual hotel was great.

friendly staff! great breakfast.

lobby is well kept, breakfast is delicious and the gym was clean and quiet

very tiny swimming pool and no hot tub.

gym facilities well equipped and well maintained

pet friendly

bar was incredible

general lobby, bar and breakfast area needs to have some kind of sound control to lower the noise level

petty but

laundry service bar shut 2 of our nights' stay (monday and tuesday) location no breakfast

everyone from the valet, front desk, coffee shop, to the rooftop bar is so friendly, kind, and welcoming

lovely clean comfortable rooms in trendy neighborhood. great beds. pet friendly.

we finished the night upstairs at bar genevieve talking with others about everyone's distillery tours, super

the downstairs bar was closed and the breakfast wasn't advertised well

the laundry facilities are super helpful

quarters to use laundry facilities

i liked the bed and the easy laundry with soap at the front desk $1.00!!

the laundry room could have been bigger

dryer in guest laundry not

the hotel rooms added kitchenette is a big plus as well as the laundry room.

location to expo center. breakfast buffet, laundry, and newness of hotel. lots of parking.

laundry in sight

comfortable room, great to have fridge and kitchen

clean, spacious, very comfy beds and the small kitchen is a nice bonus.

this is the weekend fir big basketball tournament and not having the laundry option was

2 nights with 3 kids to visit kentucky kingdom

the staff was phenomenal, welcoming. breakfast is good, does cost but kids undee 12 eat free.

kids eat free breakfast

how close to kentucky kingdom it is. the kids enjoyed the pool but not a fan of saltwater.

i like the cleanliness of hotel and the access to laundry was a bonus

location and laundry facility great

was all good--great having the shuttle available all the time

pet friendly, super convenient to the airport and expo center where our event was being held.

the breakfast was awful, we ended up going to burger king down the road.

we did not use the pool or anything like room service or laundry

to change room because first one smelled like kitchen, probably had some ventilation from the kitchen just under

the room service would be more for my money

homeless guy was on the parking lot begging for money as we were unloading our vehicle

they had a shuttle take us there

i love the fact that even after we checked out, the hotel provided shuttle service to and from the theme

the surrounding area which made me feel slightly uncomfortable leaving my car in the outside parking bay however

eating in a filthy, old and outdated hotel room with three kids is not pleasing

late checkout, good location, free parking, flexible polite staff

shuttle driver was very nice and drove us to churchill downs and picked us up

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

room was nice and clean, parking was easy

having flavored creamer for coffee for that reason we didn t eat breakfast we went else where

would be good if had more options for breakfast and wifi is open its not secured connection every time need to

parking

staff has always been friendly and helpful including the shuttle bus service

the fitness center was more than adequate and everything was in working order

parking isn t great. the ac in our room didn t get cool enough for our liking.

property was very clean and had ample parking

of hotel, breakfast and coffee was a welcomed bonus, convenient ice machine and laundry on each floor was amazing

i needed quarters to do laundry

thus, the kids couldn't swim

pool got shut down one the 1st day there and never got open, and i had very unhappy kids as they were looking

the hotel is just across the parking lot from the kec but the other surrounding hotels provided shuttle

staff - desk, shuttle driver, etc

plenty of parking spaces are available at the hotel

very close to airport, 24 hour shuttle, 3rd party parking on site.

not enough parking for the amount of rooms. only allowed one car per room rental.

the breakfast was really good, and the shuttle service was good

but the young lady who checked me in was nice, explained the laundry situation, (that s how i knew to go next

lack of laundry facilities

no carpet. decent breakfast. ev charging.

breakfast, location, cleanliness

limited parking. the hotel is a little too pricey for what it is.

i had an issue getting my laundry cleaned, it was never sent out.

the property was clean and they made sure that the parking lot was for guests only which was such a relief

breakfast was fair

and room service was knocking on the door 3 hours before check out

rooms were nice, the lobby was nice and we were with a group, so the kids could play

my room, the pool, and laundry room was clean

my kids enjoyed the pool area

she was very helpful and gave me great advice about parking for the airport

room was spacious and we didn t feel crowded with our 3 kids

pool wasn't open the entire time for our stay and the kids was kinda upset they didn't get to swim like the hope

not having laundry room for self laundry. no microwave in the room.

first night there were bags of dirty laundry and garbage in the hallway

was near the amusement park, which we were not aware of, and the hotel was filled with kids and teens

no food service of any type. room service would have been nice

the breakfast buffet was delicious

laundry was broke ,no sign on it and ripped me off 2 dollars.

need clean laundry

location pool and breakfast

pool closed

convenient to exposition hall. comfortable. clean. breakfast.

there was no shampoo or laundry bag in room

as if it was flooded before and now it smells like wet old laundry

laundry rooms

check in left me with one of the rooms next to the laundry room

courteous staff, clean rooms, pretty good breakfast, pet friendly

laundry room needs to be cleaner

they didn't even charge the pet fee because he was so well behaved

clean, new, super comfortable beds, nice fitness room

everything the full kitchen was a surprise

decent fitness center

the entire room reeked of pet urine

wish the bar would have been open so we could of had a night

what they considered to be handicap was that there was a shower chair, a taller commode, and a bar on the wall

pet friendly, which is fine

and trashy in back - where our toolmaker was / people with pets in back - $15 each pet per

vending machines always broke or empty,laundry never

way there got dropped off and told me i could not book the room because my wife had her head on a laundry basket

laundry room although it's indicated on their list

was no mini fridge in the room there was no guest laundry i put on website breakfast was

the accommodations i was counting on without a vehicle there were not what i was told at all , no laundry , no

like the space kitchen but no utensils or dishes due to coronavirus free laundry

clean hotel love the kitchen and free laundry room

i also like the laundry room

i liked that it was 15 minutes from everything and they had free laundry facilities.

there s a gym and free laundry

but no laundry facilities the dryer was broken

microwave and no laundry area, and staff at front desk is very rude

abandoned buildings around hotel and parking lot

questionable activity going on in parking lot late at night

there were also people hanging in the parking lot so we couldn't sleep

very cumbersome to do laundry to get change from desk and 50% of machines were down

room was for some reason across from the laundry on the first floor and they had huge carts in the hallway that

laundry facilities are good

nice, staff was amazing, clean, room was amazing, u r able to do laundry there and the breakfast is always a

the laundry was out of service, which sucks, so i had yo bring back all my dirty clothes

no quarters available for laundry facilities.no vending machines.

breakfast was good. we loved the pillows and the cleaning staff were fantastic.

there were kids tuning up and a the halls all night slamming doors

can t remember her name, but loveddddd the purple hair ud83dude0d my kiddo loved the indoor pool the most

staff was nice. very clean. breakfast was great!

has laundry on the second floor if you need to throw something in the dryer real fast like we had to

free parking, excellent breakfast and courteous staff

they did not even do room service for a

the breakfast was awesome frinedly staff all around

the very best breakfast i have ever had at a hotel!

laundry room price

laundry room could have been closer

facilities were unsanitary, the iron in the room had burnt plastic on it, the guest laundry wasn't working, late

roaches. laundry room always out of order

pet friendly

quiet and comfortable, good breakfast choices and clean

otherwise, the room was great, loved the kitchen/dining area

breakfast....need to more

air was off when we got there so room was hot. pool area was dirty from the night before.

by the time i got one, we were running late and missed the airport shuttle

have a laundry basket with extra towels in front lobby for guests

like the laundry facilities

room very clean, laundry facilities good

laundry services is located in the most unsafe area of the property and has no cameras for safety

no microwave or refrigerator. laundry equipment didn't work nor did the drink machine's

needed to do laundry and it was no charge, wow, this was very good, never ran across this

to find the water fountain needs to keep clean the guest laundry room and washer door was

was no clean towels available there was only one person doing laundry for the entire hotel

supposed to have a laundry center but it was non-existent yet it was in the room info

there was a laundry room or storage room nearby

friendly staff, clean rooms, very good breakfast, they have a nice laundry room (we didn't use it though), they

location, laundry area, breakfast, hot coffee, comfortable rooms.

then when we leave he s in laundry room just looking at us

to me was the first room down the hall from the desk, across the hall from housekeeping and laundry

across the hall was the laundry and maintenance room

if i wanted clean towels it was my responsibility to take the dirty towels to the laundry room and exchange

and there laundry service is kinda on the high side which i just walked across the street

out (instead of calling) that took the cake by the way then i had to find my husband (he was at laundry mat

strip and mcdonald's also professional and polite staff and management also free ice and on site laundry wash

the guest laundry room washer was broken and the smell of marijuana was coming through the room vents

i asked for change for the guest laundry and you d thought i wanted to rob her with the reaction i got

staff pleasant and helpful, parking great one level. laundry facilities great.

the corner of the walk way and it's still there, the constant smell of marijuana in the elevator laundry room,

laundry facilities no option for single load packets to buy

had kitchen, yet nothing

wish it had a jacuzzi and sauna in the pool area

the bar area is open at night and one of my friends had a burger one night

i ordered room service for dinner and the

bed and pillows are amazing, bar is great with wonderful staff and they make a helluva old fashioned with

was a large party on our floor with multiple children who were local utilizing the pool

laundry facilities didn't work with a normal load

other recommendations: an in-room safe, a desk lamp, and a soap dispenser for the guest laundry

spacious, clean rooms. very quiet. appreciated and used the coin operated laundry room.

coin laundry available for guests, with new washer and dryer

the laundry/vending area was nice, but only had one washer and one dryer

the staff was very accommodating and it was easy to do laundry there

convenient laundry facility, since i needed to re-wash uniforms for a weekend basketball tournament

early check in was accommodated; rooms were comfortable

we had stayed at everything was great , and the breakfast was very good , loved the warm swimming pool

pool area was rather rowdy with kids running, cannonballing, and screaming loud enough to hear outside on patio

pool was great, the free breakfast was more than expected, the room was awesome, the staff were super nice and

pool was not very nice could have been better if it was ready for us before we got in the chemicals

pool needed to be reserved to use

having dishes, glasses, silverware, and kitchen tools available in the suite was quite helpful

clean. good parking. safe. i like the full kitchen in the room. waffles at breakfast were great.

we didn't use pool or gym

very clean and comfortable room. we love the full kitchen!!!

breakfast was very good, and a variety of items were available

it s only an oven short of a full kitchen

did not appreciate a $75 fee for a pet

was able to do my laundry and relax before my next job! i need rest!

laundry facility was convenient

no change machine for laundry.

it had laundry facilities

laundry room has very good washers and dryers

there was ample free parking and access to the hotel was easy and convenient

great rooms, great breakfast, and a great location.

plus, there were kids or something on our floor that kept knocking on our door and running away like 3 or 4

breakfast was amazing! pool and gym were awesome!

was there throughout the week (in town for work) i had the pool to myself most nights

everyone from front desk, laundry to housekeeping felt like family

the pool was small. the kitchen area for the breakfast was very small.

outdoor pool was closed. having an indoor pool for kids would have been best.

and enjoyed that experience as well as the nice room and the ice cream we bought i ate as a pre-breakfast

room has a kitchen but no pots or pans for cooking

laundry mat on the premises was perfect for our 7 night stay

room was clean, the pool and basketball court was a nice bonus for the kids

midnight because the mattress on the fold out couch was wet when we went to turn it out for the kids to sleep

breakfast was delicious

love the big kitchen here i came to make candy with my daughter

bed seemed kind of hard, its a memory foam of some sort, but the hotel was clean, the pool, and fitness center

there breakfast bar

very pretty and nice. front desk and staff very friendly. breakfast was really nice as well.

restaurant or bar not open

we had to sit in the parking lot from 9 am until 4:15 pm before i could check in

the pool was a nice feature also having laundry facility was good

laundry was limited, pool was not the best

pool was broken, 2 choices for breakfast, powdered juice, room filthy, laundry room, disgusting

laundry not working properly,they said deluxe breakfast but only bread,cake pan waste breakfast

no drink or vending machine, no laundry on site and no business center.

i stood in the lobby waiting for someone to come , i had to send the laundry staff to get the front desk stafd

this was a bad first impression and then you tacked a pet fee with no notice of warning

pool and a conveniences

the fitness center was nice

breakfast was included had swimming pool staff was very nice

facilities: laundry room as very satisfactory

despite being very busy we were provided with awesome food service at both the kickback & breakfast

it is also pet

the breakfast was the best part!

the wifi is free