pool was amazing

the $75 pet fee should be known up front and it was not. what a surprise!

of checkout (before check out time) we re unable to use our door keys for the side doors to the parking lot

great location. quiet and not so busy. hot breakfast and friendly staff.

pet friendly with an area for dog to use outside along with bags available for waste

we had been outside smoking earlier and the one man was grilling outside for 6+ hours, that's not an exaggeration

once i arrived i asked for a non-smoking room because my son who smokes did not accompany me and they told me

it was a smoking room and that's all i liked about it

then he argued with me that i was in a smoking room

there is no gym

room,quiet ,good location,friendly staff and nice breakfast

breakfast and clean rooms

pool could have been warmer, no weights in the gym

the pool was too cold.

at 9am room service were knocking on door.

didn't take advantage of breakfast. i'm a late sleeper.

the breakfast was great. being able to get away and spend time together was nice.

breakfast was great!! staff very friendly

the staff, especially the person making breakfast was very nice and polite.

parking lot had trash everywhere

the fact of no laundry was a big disappointment

i would have liked a hot breakfast

how to access the hotel from the main road at first try - i had to turn around in the sam's club parking lot

amenities, parking, breakfast & staff were totally great

good breakfast, bed very comfortable, loved the pool, helpful manager.

comforter (apparently nobody does laundry on sundays and they don't have extras)

it smelled in the room like dirty laundry

there was a male staff member pushing a laundry cart, he was walking behind my son and i

the wi-fi did not work the whole 3 days the people in room 324 stole stuff from us while doing laundry and the

no accept breakfast

breakfast was also very good

with a small fitness center and pool

heated pool and well equipped exercise room

with a small fitness center and pool

traveling with children and made sure to ask if we needed a travel crib and told us the pool and fitness center

not knowing our king size was near to the laundry room and it was noisy at night, we could here the staff

the wifi wasn t working

of pool could go longer into the night for older adults who don t like swimming with kids and get

1 of the 2 kitchen people

the pool was nice and clean

liked vending machines there,atm machine, breakfast foods, laundry room, and the staff was great

everything was great. the breakfast was really good also. staff was very helpful.

breakfast gravy was not visually appealing

adjacent bar was great

friday and saturday night the noise was pretty bad, people yelling and carrying on outside in the parking lot

breakfast was a yummy variety, every staff member we encountered was friendly and helpful!

area to purchase snacks and drinks. the heated pool was amazing. room was perfect

cleanliness of room, pool and lobby. friendly staff.

no wifi unless you join some type of hilton

parking very difficult especially at night

the laundry room cost way too much!

has a laundry room if you need to wash clothes

friendly staff, big room, nice tv, free wifi, all-around good value for the price.

was in the same parking lot as a strip club

banging wifi 6

also, the room was next to the industrial laundry room so we would hear staff all through out the night

breakfast- the staff member at breakfast was so nice and helpful.

pet fees were ridiculous

more parking spaces.it was completely filled up thursday night.

the private pool, the breakfast, the cleanliness, and the nice staff.

the laundry room gets hot.

hurt my back the next day was sore , needs a new mattress in that room , took my grandkids for spring break to

friendly ,easy access to casino

too many kids for a hotel connected to a casino

pool was small and water was somewhat green.

laundry room was below us & on saturday night (overnight) all i heard was water running, stopping,

as i was grabbing all my items i walked past the laundry room and the manager was speaking to a co worker in

we unfortunately were right across the hall from the laundry facility or housekeepers closet

no laundry facilities

friendly staff. easy to find and ample parking. the spa tub was lovely.

the indoor pool was cold!

is very friendly, the breakfast is great and the hotel is in a good location, next to a lot of stores, dining,

the breakfast was great

the pool was very cold

indoor pool was freezing cold

the breakfast was unreal! delish!

breakfast. brad!! nice room. would come again

i slept very well and the staff were amazing. and the breakfast was really good

i would have liked more breakfast options and the pool is really small.

was kids at the pool when we took our kids in, they was grabbing kids and throwing them in,one was even telling

poor, over 20 car break-ins, and glass all over the parking lot from windows being smashed

breakfast

should ve said pool isn t open, i have kids and i was specifically looking for a hotel with a pool

breakfast and location were both great

breakfast was great

hallways downstairs near lobby open doors in several of rooms were open storage and supplies and laundry

laundry room didn't say how much it cost, i put a quarter in each slot but it wouldn't work

other than that the room was nice, clean, & was able to do laundry however $3 to wash laundry is not bad

tight parking

location and pool

there was a fight in the parking lot one night..

the carpet is pulling up by the spa tub and nail/tack strips poke you if you step out in wrong place

didn't like how the spa still had hair in it and the fridge was dirty and there were crumbs all on the top of

also liked the fact you had an option of smoking or non-smoking

nice ac. and smoking too.

filthy dirty hotel, room dirty, lobby smelled like a dirty laundry basket and marijuana guy at front desk not

we had to wait until laundry was done

breakfast excellent..staff fantastic

very nice room and great breakfast. staff was friendly!

wifi did not work

i couldn t sleep because i thought i was allergic to the laundry soap used on the bedding

only one complaint the wifi kinda sucked.

they still provided breakfast as they said my grandkids liked it

tons of people hanging out in the parking lot drinking and doing donuts in there car

here are helpful and friendly they explain everything to you before you go to your room about the breakfast and

com and asked the guy if it had a swimming pool and he said yes it did that it was out side pool

tv had like 12 stations that were not clear, the wifi was more like dial up service, the jacuzzi tub did not

i had a smoking room and they are hard to come by.

up the tub, the bathroom door looked as if someone tried to kick it in, beside the room being poolside i wouldn

wifi didn't work and you got maybe 20 channels but if that's not important to you, like it wasn't

costs $2 to wash and $2 to dry in laundry facility and there are no gluten free options for breakfast (like

there was never breakfast as advertised. i smelled coffee but only saw it in the laundry area.

dryers in laundry room didn't work had to use pubic laundry

they also had no laundry

no i didn't have complaints they even had a laundry room.

the laundry facilities

my room was next to laundry room used by very loud associates throughout night and early am!!

the lack of some amenities, especially a swimming pool and cramped parking spaces.

the room was clean, the bed was comfortable and the breakfast was great.

gracious with late check out and for anything else we needed

the room service was served in brown paper bags, with no style or grace ! terrible!

get that bar back up and running plz

came home with my young kids and wife from the hockey game and there were at least two homeless individuals

the free perks! was given two $12 passes to the hotel bar with my room key!

the bed was very comfortable and gym clothes were available for rent!

there is also laundry and the receptionist have coins to change

in my bed room its complet for cooking and laundry

room - floor, bed, sofa was shaking probably due to some machinery as laundry room or something like that

shaking of the floor and after reporting it to the staff, we were told that this happens when the laundry is

good gym and the self-laundry facilities

the laundry service as my clothes came back with a 'damp' smell

so we came somewhere expecting things that the hotel couldn’t accommodate our kids were wanting that for

charged us for our kids meals then didnt take it off when i talked to

the pool and exercise area was really nice

kids ate free.

rooftop bar had excellent downtown views

modern new comfy hotel with great vibe - great bar and food

warm interior, restaurant on site, bar on site, coffee shop onsite. it was lovely.

the description boasted of the many restaurants including kids meals and room service

the coffee shop, lounge in the lobby, adjoining restaurant, and rooftop bar were excellent and the staff in

i am assuming it was a wifi issue

we also requested a late check out time which was easy

breakfast is going to be included in a more expensive nightly rate, then there should be no

breakfast at the keep was a bit pricey, but excellent taste

room service is not up to par with the rest of the hotel.

the rooftop pool!

the roof top pool was amazing and a highlight to our trip

no pool :( housekeeping also came before checkout time

connivence to the fireworks .. the pool was amazing .. friendly hotel staff.. great environment

my daugthers were able to go to sleep with us talking, however apparently the next door neighbors kids were

a laundry list: - an early entry was submitted and confirmed from management on three different

were suppose to do for showers and using the bathroom and she said they made an agreement with a gym a couple

loved the converted bank building. really nice room with a kitchen. excellent value.

service staff was nice, the hotel restaurant / bar was nice, access to the power gym was nice

i believe it is the only columbus downtown hitel with a full kitchen

no room service

pool and spa were amazing

staff location pool jacuzzi

upon arriving we find that the hot tub is closed, and the wifi wasn't strong enough to allow kids tablets to

huge gym. veey nice receptionist.

wanted to use the laundry (advertised amenity) , but there was no way to coin changing (counter or machine) on

they had only one working elevator, it was down all week, and the cleaning staff had to take the laundry and

pop machine and laundry machine ripped me off.

this is to include security no ppe, laundry no ppe, social distances need to be adhered to

it s close to wolfs ridge and is pet friendly.

the food was fine, but the kitchen closed at 6:45p on a sunday per the person running the bar/restaurant

the hotel and hotel room was amazing the roof top restaurant and bar was amazing loved it

they have a wonderful roof top bar and walking distance to the short north

fantastic view from rooftop bar with great food and cocktails

self service laundry was much appreciated during our three week stay in the usa

offered laundry facility

was not a fan of how long it took to get a menu and our food/drinks from the kitchen + bar restaurant it took

hotel allowed pets and had a grassy area with pet poop station; the elevator security to access my floor (card

stay was great until my last night there, it was a ton of kids next door to my room, i got no sleep

would like to see laundry facilities available, as i sent clothes to be laundered and most were dry cleaned

and also maybe put a laundry room in the laundry service is to

(they had younger kids that talked alot)

room service was ok when ordering food

my husband never left the vehicle and they were incredibly rude while we attempted to get our 5 kids out of

location, restaurant and gym all excellent.

50 wifi fee too

room service was a little lacking.

it was clean and had a good gym. the location was great.

the wifi was laggy as well

there is no guest laundry facility, something that all hamptons usually have

no laundry available.

not really a nitpicker, but if we didn't love something, it would be breakfast

the room was beautiful and large. the breakfast was good. the service was excellent.

parking is too expensive imo. room service was lacking.

staff were very pleasant and helpful and it was a real bonus to have the hotel gym open 24/7 to use

pretty much everything! the rooftop bar and grill was great though!

bar in the hotel could be a little bigger and better service

breakfast and the latte was good

we did not eat breakfast.

gym was clean and well equipped

i love having breakfast in the lobby bar- nice selection

pool was small but perfect for the kids

the pool was dirty and stained. the pool area had a weird smell to it.

good breakfast.

breakfast was continental, however, still had fruit, waffles, cereal and juice, coffee, tea, etc

the swimming pool was way to small. should have smoking rooms.

i was only there 1 night so didn t use the pool, the laundry, or the exercise fitness area

the room we are in is bedside the laundry area and it is kind of noisy.

very clean, very nice staff, pool was great, patio with fire pit was fabulous.

room was comfortable and clean, the location was great, good access to parking

also appreciated the free parking

elevator is smelling very bad laundry is very bad koridor are very bad room is very cold

only bad thing is the laundry is in the hotel across the road

we would have liked laundry facilities.

additionally, i would have loved if there was a place to run a small/quick load of laundry

great free breakfast, free shuttle to and from os medical facilities

swimming pool was not open and the dryer in the laundry facility was out of order.

we arrived there was a pile of soiled laundry next to the elevator

this was evidently some sort of save the planet program so not so much laundry was generated

inside was really cool with the tropical feel of the indoor pool

comfortable bed, awesome and convenient breakfast, cold, at 4:00 am

the location was great and parking was easy. breakfast was good as well.

very good breakfast and very friendly staff

i loved how pet friendly the facilities were. it was beautiful.

very pet friendly

that the pool was over chlorinated

clean, close to where i needed to be, laundry available, full size iron and ironing board.

wifi

nice pool and huge hottub

hotel, clean room, great deal, friendly staff, easy parking, safe location, lots of food choices nearby, easy

trying to make a left out of the parking lot on a busy street.

i also enjoyed the heated pool and spa, which made it nice to get some exercise and refresh myself,

parking lot was pretty small

parking lot was small

clean quiet even though the parking lot was full.

also difficult to turn into and leaving parking lot because of all the traffic and no traffic light there

free wifi

the breakfast is until 9:00 and the people that want to rest can not eat

property doesn't have breakfast

breakfast was not as good as many motels of similar price range where i have stayed.

adequate outlets & lighting; good wifi connection

no free wifi

the gym water tank was empty

room above us had kids and they ran, jumped, and screamed every morning

the bar is beautiful and the outside deck with live music was so much fun

location was good for the trips purpose, convenient rooms, ok gym, good parking.

did not have coin onsite for laundry, no bellman carts, wifi wasn't available, toilet tissue was hard, shampoo

patrick was very pleasant and even engaged in conversation with my kids

patrick was very pleasant and even engaged in conversation with my kids

the pool my kids loved

swimming pool was perfect for the kids to enjoy

my kids loved the free breakfast: there weren't many healthy choices but it was convenient

breakfast was wonderful

cold pool

didn't like the pool was that small and no spa

pool was closed and too many kids in the gym area just playing on the equipment

also, the shuttle taking us to the easton

i wish the restaurant and bar was open. no breakfast

very close to the airport. the airport shuttle was available at 4am.

loved to be able to take the shuttle to the easton mall.

you had to pay for wifi access, limited menu for room service that was a little expensive.

breakfast was so delicious and hot

i love my kids enjoyed themselves at the pool

the kitchen needs a upgrade on amenities

suite had everything i needed for my stay, cleanliness, the tv and cable/wifi, the pool was nice, breakfast was

kitchen staff were so friendly, i think her name was miss bernice

kids used jacuzzi like a baby pool all night

for shuttle to airport 20 minutes

nice clean,comfortable beds,breakfast was awesome,staff friendly,great pool

i think the carpet needs changing out and the couch wasn t clean to me

ordered a fillet mignon for supper- room service- got a call no fillet

no continental breakfast and a sub standard gym

shuttle to easton. driver was ver friendly and it was very convenient getting to easton.

comfortable room with balcony. good gym and close to the airport.

friendly staff. free shuttle to airport

no free breakfast

location, cleanliness, gym, laundry, and the fact that it had a kitchen in the room so i could take care of my

very clean, good breakfast,

saturday there were kids in the parking lot breaking into cars which in return we had to haul all of our

i loved the convenience of the kitchen in the room

breakfast and front desk was very accommodating

fabulous breakfast!

breakfast time is to short.

a shuttle from the car return to the hotel would have been great.

breakfast was great, love the waffles we will be back

there was a kitchen in my room, plenty of towels, a very spacious room

clean, kids enjoyed the pool, staff friendly, spacious bathroom

parking was less than desirable.

) hot breakfast

7:30 an he says we limited towels really know y'all doint y'all got my money they only went to pool 2 times

the pool wasn t open due to covid, but understandable. kids were bummed, but not a huge deal.

each time were told it would be 40 minutes, then an hour, and they could not help that the laundry people didn

had laundry, close to airport

the shower was horrible wanted to do my laundry there and they had no soap or quarters

of this property with several convienent stores within walking distance and a clean, inexpensive laundry facility

place was dirty, smelled bad, and we didn t even get towels because there was no power to do laundry

the room was ok, but it was across from the housekeeping laundry facility and they were up early and were very

called to the front desk and asked what floor the self-service laundry was on

breakfast to go early in the morning is a nice touch

while we waited for the airport shuttle the front desk agent took it upon himself to get to chairs from the

love being that close to the airport, being able to leave my car at the hotel and use the shuttle back and forth

on the way to the room staff had the laundry room door open and there were people standing outside of the

friendly staff, good breakfast selection, nice indoor pool, guest laundry area, and plenty of parking

still had trash and dirty laundry

the laundry machine was

we did not get to use the self-service laundry because the dryers were un-serviceable.

laundry machine doesn t have timer display.

wide variety for breakfast and it was good

we didn t get a chance to swim in the pool this time, but we did walk by it numerous times with people swimming

great breakfast

they include a typical continental breakfast with waffle maker

no laundry facilities on property

i was terrified if i wasn t with my kids i would stay in my car instead guess what

kids from the cleaning people running around they shouldn’t have there’s own kinds at work

guys going door to door selling drugs, lack of parking spaces, loiters in parking lot

of people drinking alcohol so it wasn t safe for my kids the staff didn t speak english the wifi didn t

dong who went out of the way in helping with quarters at the laundry

- laundry service was very poor - lobby a bit cool - value for money ok but not great

cant rate the pool or fitness center because i never got a chance to use it

the shuttle service from the columbus airport to the hotel was incredibly helpful

the room was very nice. breakfast needs to be included though. enjoyed the pool as well.

i liked that it had a couch area, and that it had a laundry facility.

the admendities of pool, gym, bottled water, breakfast, laundry & shuttle

property was clean, breakfast was delicious. staff was friendly and informative.

was clean towels were replenished everyday breakfast was decent it is close to the airport staff was helpful

in them, very nice pretty spacey we loved it there the tv worked on good chanel s service and wifi was excellent

i arrived all of the dirty laundry was laying all the way down the hallways in front of every door

door didn t close room had drawers open when we arrived bed was rumpled laundry cart was outside of our

are perfect just that refrigerator and microwave were not in the rooms and no laundry

the shuttle should have been used for a 3 mile radius from the resort

breakfast,pool,bed

having the ice machine and laundry options on the floor.

my trash which was pizza boxes and trash can she change trash but refused other trash there was laundry left in

would have liked more choices for the breakfast. however, what was there was good.

nice staff & decent restaurant across the parking lot

parking was awesome

rooms were clean breakfast was good

for the parking lot

great location great room the breakfast was good the room was nice we were only 10min from the casino highly

breakfast had a nice variety including

it was close to restaurants and close to the casino

i love the shuttle bus driver. very friendly and on time.

there weren't any fast food restaurants w/i walking distance. pool to small.

breakfast was good

check in, friendly and helpful employees, superb suite complete with kitchen, clean, good breakfast

breakfast was very good

the washer for guest laundry was also out of service

thought it was the laundry machine, but then felt it was some ac equipment, because laundry doesn't take all

loved the spa room and everything was nearby. even got an oil change.

the little gym cardio equipment in serious need of maintenance.

wifi was great since i needed it for work

the free breakfast was really good

s a perfectly nice hotel, but no breakfast, no parking, etc included, and the price would warrant complimentary

on site laundry , vending machines and ice machine

an ice machine, laundry room, vending machines, microwave, and free coffee/ tea

was dirty it smelled bad the night staff was rude the laundry facilities were out of order and it was way

the room was clean and nice and it s always a plus to have a pet friendly hotel that s decent looking

only things that i would personally change is more bags for the pet area

beds comfy. gym was good

the lobby, ice and vending machine room, free breakfast, parking were all above average

were in our stay shopping wad good bar was great the reception girl was very friendly cookies were

breakfast

neither bar or restaurant ppen and not indicated on

there was a loud fight in the parking lot late at night

the $10 pet fee was decent. it should have been free after the experience we had.

the staff was super friendly and helpful, in front of room parking

until the morning after, the staff that checked us in was rude, and the room smelled of urine and pet odor

up the handle to turn the water looked like it wasn t installed properly and we got a non smoking room and

a little noisy as my room was next to the stairwell and guest laundry.

pool was nice and clean

john noticed and offered us a well lit parking spot easily observed from the hotel lobby, thereby enhancing

gym little small

the pool was dirty

the pool is open later than most hotels which was nice if you arive later i the day

pool open at 6 am not 8 am for adults who like to exercise

breakfast was delicious, and the beds were comfortable to sleep in

breakfast was simple but tasty

wish the pool was a bit warmer.

machine and laundry on second floor was out of order

there was a guest laundry room which came in handy

the price is reasonable. there's plenty of parking space and the room size is decent.

very pet friendly. shout out to abby front desk staffer. very friendly and caring

the continental breakfast was also very good as

breakfast was nice and the value of this hotel was amazing

generally speaking, i m never impressed w/the continental breakfast offered as the eggs consists leave

pool could have been bigger and breakfast could be a bit better but not terrible

the breakfast could have offered a better selection.

pool could have been bigger and breakfast could be a bit better but not terrible

the laundry machine was old and the dryer did not dry the clothes at all

the laundry room dryer can be better.

loved the breakfast and the location was perfect for our group.

not enough parking. got in late one evening and there were no spaces available to park

guys fighting loudly in parking lot

and helpful ud83dudc4d ud83dudc4c reasonable price and very well operated, vending machines and laundry available

over toothbrush in room power went out twice laundry in office had trash every where and desk clerk was using

was told they are for pets only and if i had a pet i could have one

kids can fall from 2nd

too many people hanging around outside, heavy smell, and no parking spots around our room

downside is pool is not open and laundry room doesn t work properly

when calling down for new towels, was told to call back because they were doing laundry and might have some in

the mini laundry mat they have isn't the best. it works but not very good.

to covid-19 restrictions they have only breakfast 'on the go', swimming pool is closed and in the fitness room

booking online said it allows pets but did not inform of $45 pet charge

24 hours laundry room, small gym

i love that there was laundry machines

friendly staff, clean, delicious breakfast

wifi is horrible

great location, functional kitchen.