also laundry service was nice

loud frogs at night who swim around the pool and hop around the restaurant area

on the territory, and there are no curtains on one window, so this light enters the bedroom - the wifi was a

the breakfast was not enough even for the kids (two toasts per person and some slices of fruits with tiny amount

complex of hair 6 rooms with a nice pool

pool is amazing

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill

requested laundry 3 times and nothing

they had only 3/8 pools available (one was the kids pool) and they were not enough for all the people staying

pool, spa and restaurant staff!

breakfast and lunch are buffet with many delicious and fresh options, dinner requires a reservation

meat selection at breakfast

the breakfast buffet was amazing

but the coffee could definitely be better for breakfast, it s a little weak and bitter

breakfast is ridiculously amazing - chilaquiles made to order

the breakfast buffet was great also

beautiful property, great staff, loved the kids club!

location, family oriented resort with water park

free wifi

when enquiring about transport to other towns nearby and bad information about given about the casino

there is no room service (food): a 5 star hotel requires it 2) the beach is very small (10-15 mt deep) and

they had a great kids program

i checked with the guest services on getting laundry service since we had an extended stay, and i was told they

the pools are great and the breakfast spread was amazing

things about this resort that the few could improve should not be mentioned except for the gym - a disaster

great breakfast, lovely staff, great facilities, great activities organized all around your stay

i a junior suite- 2 bedroom suite, very spacious, clean and very functional fir the family with kids

you don't have any room service and bar is closed after 11 pm

lack of gym

the wifi was a tad spotty sometimes - but it always came back.

and kids are allowed, which also gives a different vibe

be sure to schedule some spa time (amazing

laundry service was super expensive.

it would be good to have a snack/ drinks bar at one of the pools at least

most) private swimming pool in the jungle and the great private cenote (1,5 hour tracking) that was included

also excellent wifi throughout the property

visited the property with kids and it was wonderful

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

wifi in the tent was quite poor

secure parking

) and for our 'giraffe' room the wifi was fantastic

no wifi in the tents, only in main reception/restaurant area which is a bit of a walk from some of the

strong wifi conection

laundry is quite expensive. food is average.not recommend the japanese restaurant .

the laundry was not ironed.

pool was beautiful and beach was perfect

the spa felt like a dream and was worth every cent

stayed as a couple in the adults only hideaway section with diamond club service- and we literally pampered

she provides a very affordable laundry service and there is a cute cafe downstairs

wi-fi reception a bit shaky

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the

has smart tv and wifi

t the hosts offered that we could lig on to their private wifi)

the laundry service was very helpful - we dropped off our clothes in the morning and by the evening

they offer laundry service onsite which is convenient

we also used the laundry service at the hotel, that was quick and good

the laundry service was a huge bonus

good service you could do your own laundry

wifi was good

great wifi very safe

grounds include restaurants, dive shop, pool, spa, etc

we love that it is right on the beach, the size of the pool is perfect for our kids, the beach area is so

great swimming pool

mosquito nets or laundry service (we stayed there a week so needed both) noisy construction site right next door

no uber, there are no restaurants, supermarket or atm near by restaurant closes at 10 pm with no room service

the mescal drinks were fresh and fabulous and the bar tender made them just the way we liked them

tulum center, and the main beach so you have to drive 20 minutes to find a good restaurant or bar or the beach

room service was available, but what's the point when you have to go to the bar to ask for everything

they say you can't do laundry

we got the beach front suite with plunge pool which was beautiful

we were very close to pool and beach.

also no seating at the pool, wouldn t be possible with the existing pool space

the wifi signal could have been better. it was adequate though.

was very small, very loud, and right outside our room), the dryer breaking down when we had our laundry being

they never found them and only offered us the laundry service, which represent an amount under 10$

our kids (10-14 years) loved to paddle around with the kayaks and sups (free)

menu varied, peaceful location, good beach tables, chairs, umbrellas, hammocks, canoes, pools, bar and sitting

no phone in a room, no room service

ready to help in any way, from providing daily breakfasts, laundry, taxi service and all that

it was the only place we stayed (out of 3) that had a fridge and a kitchen on property

our delicious breakfast was always welcome to start each lovely day

we had a room with a big kitchen area on the ground floor, so we just opened the door and our kid just ran out

amazing breakfast delivered to your room at your desired timing was a nice touch as well

very good breakfast/dinner buffet

very good location, good breakfast.

breakfast started at 7:30- no problem! would have liked coffee available earlier

liked how close to the beach we were, and some of the staff - havier, angel and adlai @ breakfast

the bar in the evening also closed really early

pool area and sunbeds were convenient, not to crowded and relaxing

beach is really large, no issued finding a beach chair, you could choose to seat close to the bar with music,

the food was good, drinks included, nice staff, really beautiful beach and pool area

no fresh salsa to go with eggs and omelette with breakfast

great staff if you have teenagers and for keeping kids occupied

great swimming pool

the property is big with lots of trees, a play area and the cenote style swimming pool

car parking close to the cabana

the cabana itself is fully equipped with also a small kitchen

well equipped kitchen which we used for cooking when we didn't order from the delicious restaurant

not a good service on the beach. very very expensive laundry service. very.

the day after i came to the reception specifically asking that i needed the room done and the laundry

just be aware the prices for massage and laundry are extremely expensive

there was also an explorer’s club for the kids which i took my older child to a couple of times and he enjoyed

the spa was beautiful

no laundry facilities

clean, super friendly staff, good food, pools, beach

wifi was given to us when we upgraded our room but we were never told that it was limited to just

was moving sideways easily pillows were thick and not comfortable for adults and kids no hair conditioner in

was a solid 8 but not very popular with the vegetarians in my group they don t have a good room service

property had great food and amenities - their gym and spa was high end

the staff, the food, the room and the pools

spa was our favorite destination

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

the receptionist never bothered to mention there are showers at the main hotel and also at the gym/spa

are going to be dehydrated from extreme diarrhea) or even ginger ale and crackers without a $20 room service

the pools and lobby were nice

clean hotel with great pools and a good variety of food

keep putting them out daily until they're gone, there was no hot food served at the beach between breakfast and

big pool was under construction which we did not know about and that was a big reason we were staying

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring

the water park was just a couple of not very exciting water slides

the breakfast buffet was fair,

great buffet for breakfast and every other meal. nice grounds with pathways winding through the

if you are someone that is used to extremely good service you may be a bit annoyed that the golf cart to take

some employees at the bar area where very rude and disrespectful.

long lines up for breakfast and lunch buffets

4 hours later and 3 more trips down there we finally got them and the kids could finally go to sleep

kids and junior clubs can be better and should have more activities all day long and more

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years

kids club, worse i have ever seen

the kids club at the beach could have been better.

the family selection is ideal for family with kids

the family selection is ideal for family with kids

the kindness of breakfast staff in the nest restaurant

the all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only

great room service 24hrs a day

spa treatment is an awesome too

thing that was not quite up to standard was breakfast service- this was slow and haphazard but possibly because

too many people walking around by the pool and beach trying to sell things.

dresser -urine stain in the tub -telephone did not work (only in the bathroom/ needed to order room service

cleaner pools, and cooler gym facilities.

it had a bigger pool

suites, gourmet all inclusive by karisma but we were placed in the tui sensimar seaside suites & spa which we

drinks came fast and room service was very attentive

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms

the spa available was great went almost every day for the aqua therapy

vegetarian choices are limited shade next to pool is rare

we loved the daily volleyball games in the pool and getting to know other travelers

breakfast til late night room service the foods offered were varied and delicious

food, beach access was great and calm areas of the beach you could enter the ocean water, nice pools, lots of

30 as an option for people who didn't eat breakfast

direct beachfront spa amazing ambience top

loved the swim out from room to bar with an oceanview

food was amazing although we stayed on seaside suites side, we at at palms everyday and enjoyed breakfast and

rooms, breakfast, pool, welcome drinks are quite prestigious

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

great breakfast and clean facilities allowed us to relax

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

) rental as well as laundry service

beds were really comfortable and we liked that there was no tv, they do have free wifi

gorgeous property right on the beach! very attentive staff and great breakfast

water of the pool looked a bit dirty some days

the wifi speed was incredible. better than i have at home.

rental bike and also laundry, you easily find cheaper in the town

unfortunately, they don't have a kitchen

what i really missed was kitchen, there is just fridge and nothing else, no plates, glasses, cutlery

kitchen free drinking water, and fridge available

it's cheap but you also get no extra (no pool, kitchen, kitchen ware that you can use, no real common space to

helped us with taxis, laundry, food, culture

no problems with hot water, very good wifi

breakfast every morning was great

no hot water, pool is sized for kids, very noisy

the pool was cold an located in the foyer, nobody really used it.

price is a bit high. no laundry bags which would be a must for a place of this category.

the laundry service was not working

pool could be cleaned more often, but a lot of wind during our stay so a lot of leaves in the pool

the pool is great and the beach very nice with views of the tulum pyramids

our friend came to pick up the 2 of us up, and they wouldn't allow them to drive into the parking lot to wait

laundry room was above our room and incredibly loud in the morning

no laundry as stated on booking.

possible to stay in room 9am - 5pm because of very loud noise and vibration that was coming from laundry room

very helpful staff when you need them, parking is free but limited on-site

the parking you

the roof pool was also a nice touch

delicious breakfast - i recommed to take french toast :). nice rooftop swimming pool.

no wifi, loud construction, loud guests

nice- well equiped rooms, stunning roof pool, best breakfast ever !!!

besides that, at a point of our stay, the wifi stopped working and wasn't fixed till the very end

had a laundry, and it was well located

the property is quiet and peaceful (not a party vibe), with two pools, a clean gym, and a rooftop area

we also used the pools and gym quite often

path going down to the basement for the parking area is so narrow, prone for the cars to get scratched

parking was super tight and they padlock it at night, but you can just park on the street

breakfast was rooftop as advertised so up three or so flights

there was a rooftop pool, they provide pool towels in room

pool was great

the hotel has also a great rooftop restaurant, bar and pool with pool deck

the pool was small and the glass around it was very dirty

front desk reception was very helpful with laundry, bike rentals, cenote suggestions and others

with good pressure - good wifi - netflix to use - save free parking in front of the hotel - laundry service

nice staff, had a gym

its in the city center - hot shower with good pressure - good wifi - netflix to use - save free parking in front

one thing to note though, there are only 4-6 total parking spots but it worked out for us because it was a slow

very good experience the lady at the desk helped us with everything and they have a laundry

you can you the laundry service

we used the laundry service and it was very good

laundry service is very expensive

laundry so slow i had to take it back as they couldnt get it done within 24hours like promised

laundry took 3 days to return

great pool also, small but for the kids just perfect

nice location, very helpful and friendly staff (reception and breakfast)

has everything you need , the beach , a pool, and a restaurant

friendly staff, cold a/c, excellent wifi in the room and the guys do a great job clearing the beach every day

least 10 paces from the corner according to the transit police who almost issued us a ticket for parking in

parking is just on the street, but we had no issues

loved the gorgeous smelling toiletries, bath robes, welcome drinks and snacks, fully equipped kitchen so we

our shower didn t have hot water and the wifi was very slow.

wifi connection is very weak and often completely doesn't work - but this is a big issue in tulum

best views from the pool

only criticism was the bar

bar and restaurant close early - not many options in the

wifi is weak, but doesn t matter, you can enjoy more the paradise

wifi in my room wasnt consistant, so didnt work inside or on my deck much or would drop out

hotel is absolutely beautiful and the bar at night is lovely, sitting by the pool is great and there were some

there is very loud music till roughly 1am from the rooftop bar

very friendly staff and beautiful rooms, great restaurants for breakfast, lunch and dinner and roof top with

we really enjoyed the breakfast as well- delicious food

to hang out there if you fancy doing a bit of beach time while you're there) great roof top, nice pool altogether

cheap laundry service

staff, chill vibes, very good location, well equiped kitchen, strong breakfast

open kitchen and very cosy garden, great staff (thank you richard for all the great recommendations

the breakfast is minimal, either cereal or make your own eggs

of living in round houses in a beautiful garden + affordable price for tulum + breakfast and kitchen set available

we had our laundry done at the hotel and it only arrived 5 minutes before we needed to go to the airport while

no towels were left in the room after cleaning, we were told they were in the laundry, they didn t arrive

from arrival you are presented with a laundry list of extra charges that all need to be charged to your card

location in national park, great breakfast, room hidden in the jungle

great for kids great for adults

wifi was not working

amount of money, towels with stains of blood i didnt expected, specially when you travel with kids

upon arrival they carried my bags up to my room, and there was parking the first few days.

place was great, a very good pet friendly hotel near the city center

it had a pool and good internet

the wifi was strong (just make sure to type the password exactly--i overlooked the capital letters but

location close to the principal avenue with restaurant and bar but quiet enough, private parking available for