several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

bar by the beach, it is different story, you have to order food

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

the laundry was not ironed.

laundry is quite expensive. food is average.not recommend the japanese restaurant .

we loved the pizza by the pool and also loved the grill for dinner

great choice for breakfast, used various restaurant would rate them as good.

the beach was ok, but had a lot of seaweed and kids (not acceptable at an

two restaurants and a bar on site

the pool is lovely and inviting

loved the pool

some english kids squatting the pool and were very noisy, parents were hopeless

easy parking

she provides a very affordable laundry service and there is a cute cafe downstairs

the wifi was slow in my room. thats the only negativ point.

poor wifi connection

has smart tv and wifi

t the hosts offered that we could lig on to their private wifi)

we also used the laundry service at the hotel, that was quick and good

the laundry service was very helpful - we dropped off our clothes in the morning and by the evening

they offer laundry service onsite which is convenient

the laundry service was a huge bonus

good service you could do your own laundry

better wifi connection in the huts is needed

) and for our 'giraffe' room the wifi was fantastic

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

no wifi , hard bed

one of them has the fish spa and you sit on the steps and get your feet nibbled by little fishes

i checked with the guest services on getting laundry service since we had an extended stay, and i was told they

of the drinks could have been improved, the beer at the pool bar tasted like it was watered down with soda water

the buffet breakfast was delicious and the truck was good too

lack of air con at the main hotel restaurant that was breakfast and lunch

it was fun that they have a casino, but they play by different rules and are a bit shady so you have to really

the kids club and family friendliness was impeccable and my daughter loved it

the warm weather, golf cart transportation was the best. bartender at the tulum was awesome.

overall not exactly all inclusive, hard to move around no availability for restaurants no room service, charge

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4

and there is also a small bar where you can get any drinks that you want

good food althrough out the trip but the breakfast buffey definitely stood out

food in main pool restaurants is super tasty, room service super fast

breakfast is the best we ve ever seen, staff is super friendly, everyone is smiling and ready to

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu &

from the entrance to the rooms, the gym, the restaurants, it was all very nice

perfect for family. great and beautiful garden and swimming pool. very nice hosts

pool for kids

wifi slowly

car parking close to the cabana

breakfast was superb

requested laundry 3 times and nothing

the pools were clean and a better option for swimming

liked that the employees on the resort were friendly and helpful especially in the bar and

breakfast and lunch are buffet with many delicious and fresh options, dinner requires a reservation

restaurants, comfortable rooms, kids facilities

no laundry facilities

spa facilty is awesome, great service

were absolutely fantastic, offering us countless enjoyable moments by the nearby beaches and pool areas

there was a nice big spa, a gym, on site pharmacy, oxxo store, gift shop all on the property

breakfast was great, but the overall food

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without

very comfortable beds, tranquil swimming pool

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill

pool is amazing

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

sometimes dinner and bar service could be a little on the slow side.

honestly very hard to fault this hotel, but if i had to pick one thing i would say the room service food is not

the rooms are very spacious and i really enjoyed the grounds

somethings you had to pay like the spa area

you'll have to endure another 30 minutes of unnecessary processes before a further wait for a golf cart to drive

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

the pools and lobby were nice

clean hotel with great pools and a good variety of food

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

wildlife, definitely kept kids entertained

also laundry service was nice

a little more rustic than advertised.? pool wasn t very inviting.

the restaurant had delicious food and the pool was key

complex of hair 6 rooms with a nice pool

the pool is not private for the room as stated in the reservation.

the pool was clean and huge

breakfast was good,lunch was good

the breakfast buffet was fair,

staff is really nice and friendly - they did their best to help us with early check in and late check out,

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring

kids and junior clubs can be better and should have more activities all day long and more

4 hours later and 3 more trips down there we finally got them and the kids could finally go to sleep

also we need more pool towels and more space near the pool

kids and junior clubs can be better and should have more activities all day long and more

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

the kindness of breakfast staff in the nest restaurant

the kids club at the beach could have been better.

- you would get the same food every where at the property, from room service to buffet to restaurants

cost for using the spa

the kids club at the beach could have been better.

the all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

i especially loved javier (who was stationed at the back pool with the bar from 6/12-6/14

decorated hotel- modern whites and greys throughout with a spa scent that hits you as soon as you enter the

breakfast was good, plenty of options, quality of food about the

or outdoor seating which we feel would be a good idea given the current pandemic, an expanded room service and

the private pool was nice with an amazing view of the ocean.

the pool right outside the door was awesome

suites, gourmet all inclusive by karisma but we were placed in the tui sensimar seaside suites & spa which we

it had a bigger pool

without beach shoes, there is a clear risk of injury (cuts) - defect hot pool (was not repaired during my stay

breakfast til late night room service the foods offered were varied and delicious

pool and other amenities, staff

breakfast til late night room service the foods offered were varied and delicious

the shared airport shuttle may be included but it is horrible

beach/pool/facilities very nice

loved the swim out from room to bar with an oceanview

the swim out pool

the room and the walk out to the pool. the buffets were very good.

food was great bar staff was fantastic

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

great breakfast and clean facilities allowed us to relax

verry nice host nice pool great breakfast...

because of the location its hard to check other bars and restaurants in the nearby cities

they would set up their spa hot tubs at 5pm with a bottle of wine

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different hot and

the pool is amazing and our room was the best room we stayed in on our 2 week vacation

the beautiful pool was a welcome relief from the sun and sand

there are millions of places to go and party and have kids run around

kids pool could do with some shade

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just

more food options little music in pool area the sargasso

the facilities of this hotel are not even near a 5 star hotel, starting from the gym which doesn t exist

great homemade pasta, delicious cocktails, well kept pool and beach area

pool not for kids, smaller pool available however not as nice for adults watching over

you don't have any room service and bar is closed after 11 pm

was canceled and i wish they would have given us a refund or credit to use at the restaurants and spa or something

no bar at the beach or service at the beach

pools, the size of the room, the buffet and cleanliness of the rooms, bar service and entertainment

friendly staff, parking available for rental cars

- one night i asked for a martini at the main lobby bar and they served it on a small plastic cup

entertainment is so boring by the pool, you can not hear the music, it s only adults resorts, you could do

the gym was absolutely gorgeous and the shows were fun and pretty quality

booking needs to specify the age of the kids so that the kids are charged properly.

the pool areas were great, lots of activities to do around

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

of things to do for adults & kids

large swimming pool

service, beautiful private beach and great shows family oriented too if you have kids barcelo resorts just has

kids water park is extra charge, mini golf after 7,

i heard the spa is amazing, however i didn't know in time to check it out myself

laundry service was super expensive.

also, my further suggestion would be to add at least one additional snack bar or drink concession near one if

great for kids above 6+ who know how to swim

overall the experience is just great. an addition of a snack bar would be great.

road on arrival is a huge dissapointment with big billboards, also no umbrellas around the pool areas

the property is enormous and you have to walk a lot but for us it was positive as my kids love that they have

the resort was full but we did not feel it (only at the breakfast)

lot of variety in food but lacked flavor, not providing kids life jacket,check out

we had a “premium” room for 2 adults + 2 kids, and we could barely fit

tropical pool bar had terrible staff everyday.

spa, gym

at the beach's buffet were excellent, and so were the staff at the kids club (which they call barcy club)

the place is clean and the spa is very nice

resort was absolutely stunning, lots for the kids to do

breakfast was just okay unless you got a omelet cooked which was pretty dang good

laundry service was not that great

pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers,

not much activities in the evening, casino very small

alexia in room service was not accommodating and rude because we did not have a card on file

we travelled with kids and their faces on arriving in the reception were worth the cost

mosquito nets or laundry service (we stayed there a week so needed both) noisy construction site right next door

we re both normally pretty lightweight, but we had multiple shots of tequila from the hotel bar and were

no uber, there are no restaurants, supermarket or atm near by restaurant closes at 10 pm with no room service

tulum center, and the main beach so you have to drive 20 minutes to find a good restaurant or bar or the beach

the mescal drinks were fresh and fabulous and the bar tender made them just the way we liked them

wafle house down stairs for breakfast

pool filter seemed to not be working quite right, so the pool was a little cloudy

rock-formed pool connected to the canal

breakfast was simple, yet tasty and healthy

room was a bit worn down, and so was the outside pool area, but for this price i think it s a great deal

they say you can't do laundry

access to alcohol was limited after 11 - not really bad but for our stay would have liked for the bar to stay

the mini bar was complimentary and refilled daily

we got the beach front suite with plunge pool which was beautiful

between too much nightlife (ie loud, early 20s, wasted) and full on family places geared towards kids (and not

was very small, very loud, and right outside our room), the dryer breaking down when we had our laundry being

they never found them and only offered us the laundry service, which represent an amount under 10$

the door on our room was a bit tricky so not easy for the kids to get in or out of the room.

pool very friendly for the kids - location of the hotel - very quiet and peaceful - view on the

breakfast place is open air, but the views are the parking place, with dust and mud

ready to help in any way, from providing daily breakfasts, laundry, taxi service and all that

breakfast was lovely

they have security at entrance of hotels and the parking is closed in

the breakfast was nice (and for us enough) and marisa was a great host

the rooms, staff, convenience to places to eat, being right on the beach, having a kitchen

however, staff was quite nice and help us to get our clothes to the laundry with no

the drinks at the beach bar are a bit expensive and no 't competitive with the ones at the bars at the restaurant

gym needs atencion as some equipment is rusty and perhaps a more suitable flooring is needed

we spent a lot of time at the pools and the beach and enjoyed the food and drinks available from the beach bar

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

lift & laundry machines were out of order for the whole 2 weeks that we were there

good area, plenty of room, well appointed kitchen, very nice pool in front of the lagoon.

staff, huge and updated condo, pool/grounds were beautiful

knives in kitchen not sharp and had loose handle

great kitchen too

i needed, yosimar and alexis the car valets knew about my car more than me; good and fast laundry service and

i had to take my kids to a different beach so they could play in a clean beach area

pool bars closed too early

would have been nice to be able to order food and have it brought to you by the pool but other than that we

food was cold both for dinner one night and breakfast one morning

the staff is helpful and polite and the breakfast (we only had breakfast at the hotel) features a wide-enough

location tranquility breakfast

and in my opinion this is huge advantage comparig to noisy city center), few restaurants, good wifi

good breakfast

very good location, good breakfast.

the kids run wild and jump in the pool splashing everyone and their drinks, parents don t say anything

there are not enough pool chairs, so it's a fight to get one

the room mini bar is fully stocked every day - with water, nothing else

we especially liked the mexican restaurant and made use of the option of using the pool of the neighbouring

pool should be open later, at least one

staff are friendly and helpful lots of fun activities including boules, yoga and nice things for kids to do it

great staff if you have teenagers and for keeping kids occupied

no fresh salsa to go with eggs and omelette with breakfast

beach is amazing the buffet food is varied and delicious especially the breakfast the staff are friendly and

reception, chef , the staff at the pool everything was amazing

the kids were thrilled with the roxcity kids club, where they had endless fun and made new friends

the wifi is the worst we had in mexico and this was one of the most expensive places we stayed go

downside was that the lifeguard at the kids’ water park spent most of the time watching videos on her phone

if you have young kids, they'd probably love the free water park

spa is also overpriced at $230 for the cheapest facial

not a good service on the beach. very very expensive laundry service. very.

the day after i came to the reception specifically asking that i needed the room done and the laundry

just be aware the prices for massage and laundry are extremely expensive

the distance where my room was from the pool and beach area.

at the seaside grill, world cafe, room service, maintenance

not that much of an issue, but if one books and adults-only resort, one expects that

inside bar areas and main lobby's of both the hacienda and the heaven buildings are quite cold, the ac was

beach, staff, food,pool parties,facilities. the best hotel for the price !

it was really far to walk from one end to another and no golf carts to take us

lovely greenery, great pool area with a swim up bar and a number of beaches in both parts of the hotel

) rental as well as laundry service

wifi reception was not always strong but it was enjoyable to unplug at times :)

well they are everywhere in the park, bar and food are expensive and not that good

you have it, of course) prior to arrival which makes it very easy to have travel questions, room service,

beds were really comfortable and we liked that there was no tv, they do have free wifi

rental bike and also laundry, you easily find cheaper in the town

unfortunately, they don't have a kitchen

there is no kitchen in this hostel.

it's cheap but you also get no extra (no pool, kitchen, kitchen ware that you can use, no real common space to

kitchen free drinking water, and fridge available

helped us with taxis, laundry, food, culture

the parking staff, the cleaning staff, the kitchen staff, the management, the host

pressure in shower, difficult to mix ideal temperature of water, useless and unmaintainted pool, room service

worked great, daily breakfast included, included bike rentals saved us, good location, great water pressure in

if someone wants to hang out at the beach area i recommend to use the bicycles because the parking is a nightmare

the laundry service was not working

price is a bit high. no laundry bags which would be a must for a place of this category.

swimming pool which in a normal case we wouldn t have needed

we had no fridge in room - kids did

the beach would be better if they ask the tour boats to park further or on the adjoining beaches which are

laundry took 3 days to return

the restaurant and bar staff were also lovely and fun for service at the beach club

wifi was weak most of the time, which required me to be outside the room if i wanted decent

we did also enjoy the pool at the hotel and it was extremely relaxing

the pool, i wished it had been bigger

possible to stay in room 9am - 5pm because of very loud noise and vibration that was coming from laundry room

laundry room was above our room and incredibly loud in the morning

no laundry as stated on booking.

quiet - altough not in the beach area of tulum, you have plenty of places to eat and shop - free parking

very helpful staff when you need them, parking is free but limited on-site

one thing, the views from the rooms are not as they are shown on the website its directly on the parking lot

the wifi is also good

friendly and helpful staff, big room, modern design, free parking, nice rooftop

roof top terrace and pool provided every day chill in evenings

the sun terrace and pool are a frat place to relax

parking is limited but very secure with a full time security guard

there is a bar with lounge chairs right in front and you can walk to other ones as well

wifi could be more efficient

listing said something about a restaurant, spa, and wifi in some areas

views, sand path , the balcony overlooking the sea. inside parking( out on the street as crazy)

had a laundry, and it was well located

location in downtown close to shops and restaurants, modern room with balcony and pool view

perhaps not enough beds by the pool

pool, great apartment and neighborhood, very central location

everything. beautiful suite. gorgeous large pool.

very good experience the lady at the desk helped us with everything and they have a laundry

i gave to the laundry hotel different color of clothes and i got my new white clothes back grey

found it impossible to air dry swimsuits/towels because of this and hotel doesn't offer any laundry services

laundry so slow i had to take it back as they couldnt get it done within 24hours like promised

you can you the laundry service

there was a rooftop pool, they provide pool towels in room

bar/restaurant wasn t open past breakfast

a car that would be better but i m not sure where you could park it because they don t have a parking lot

pool was great

amazing rooms, great service, delicious breakfast

with good pressure - good wifi - netflix to use - save free parking in front of the hotel - laundry service

front desk reception was very helpful with laundry, bike rentals, cenote suggestions and others

location nice pool, balcony and room was spacious

view - it is quiet even though its in the city center - hot shower with good pressure - good wifi - netflix to

huge king size bed, super fast wifi, awesome breakfast with really good local and continental options (waffles

from arrival you are presented with a laundry list of extra charges that all need to be charged to your card

no towels were left in the room after cleaning, we were told they were in the laundry, they didn t arrive

we had our laundry done at the hotel and it only arrived 5 minutes before we needed to go to the airport while

the staff were all wonderful and so sweet with the kids and the included breakfast was a total bonus

are not much to do for the kids

our shower didn t have hot water and the wifi was very slow.

the kitchen is fully stocked

the rooftop deck is absolutely gorgeous, but the tiny pools only entertain the kids for so long

was easy to find with street parking, it's a couple of blocks from the main centro area and even though its on

$13nzd per day from alamo rentals and we could drive anywhere we wanted and at anytime (secured parking was

the pool is beautiful and the restaurant was tasty

design nice and healthy food linen sheeds on the beds airco and wifi fresh towels, also at the swimming pool

the wifi was also not working for almost 2 full days

is a nice rooftop bar which has dj but if you want to relax earlier than 23:00 o clock it s not possible

the pool area is absolutely stunning - especially in the evenings

cheap laundry service

the breakfast is minimal, either cereal or make your own eggs

friendly stuff, beautiful garden, really good breakfast, well equipped kitchen, nicely decorated living room,

nice courtyard area and really good kitchen and co working space

of living in round houses in a beautiful garden + affordable price for tulum + breakfast and kitchen set available