lift & laundry machines were out of order for the whole 2 weeks that we were there

pool was a bit dirty and dated.

great kitchen too

the beds were neatly made, lots of available kitchen supplies, and i could not have asked for better

huge beds, extremely well equipped kitchen and a good shower

however, staff was quite nice and help us to get our clothes to the laundry with no

need for food with dozens of restaurants, pharmacy, shopping , you can book excursions and rent golf carts or

eenery), enter hall, background of the hotel (gym), swimming pools, pool with bar, large room, beds (comfortable

wifi is dreadful so be aware of this although there is a free business room with computers and

- nice pool - rooms are well designed really a great choice for a mexican beach holiday

i needed, yosimar and alexis the car valets knew about my car more than me; good and fast laundry service and

spa was very

for kids it s so overstimulating be prepared that when you ask for something or order something,

all the staff and the kids pool aerea

the pool was lovely, the staff very attentive, and the food and drinks were excellent

the food was great. the pool area was amazing. the kids classes were great

the food was great. the pool area was amazing. the kids classes were great

annoying that many guests get up early only to leave their towels on the sunbeds next to the pool

there are not enough pool chairs, so it's a fight to get one

we especially liked the mexican restaurant and made use of the option of using the pool of the neighbouring

breakfast was fantastic, fresh made to order and plenty of choice

small pool at the front, beautiful view

wifi was fast

pool filter seemed to not be working quite right, so the pool was a little cloudy

they weren't open for breakfast so was disappointed didn't get to try the waffles

one last thing, if they invite you to the vip breakfast so they can promote their membership programme, don

could not find napkin or life guard in the kids water park when my daughter got a bloody nose

spa is also overpriced at $230 for the cheapest facial

there is 24 hour room service which is amazing for late nights

quality of food , water park and everything was super clean

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite

lovely greenery, great pool area with a swim up bar and a number of beaches in both parts of the hotel

had room service lunch and no one came to take the plates away

the spa was ok, but definitely not as grand as i expected considering i had read on the website that it

laundry service was not that great

got overcharged for my stay and for an all inclusive resort, they charge for room service

the room was spacious enough for a family of 4 (with 2 almost grown kids)

enforce the rule that small children shouldn t be playing by the pool bar

not much activities in the evening, casino very small

great beaches, clean resort grounds, amazing gym facilities, breakfast was great.

no restaurant on seaside for breakfast and no terrace for

we much rather have door from the snack bar by the pool or room service

it was a great hotel with a lot of options. the kids had a blast. the food was pretty good.

you re traveling first time and with young kids beware of this place

wifi is unstable in most parts of the hotel receptionists need to be further trained

breakfast buffet was always a hit it was standard american food with other international options,

pool bathrooms got yucky during a busy day. need cleaning throughout the day.

the breakfast option could have added more non pork products. add turkey sausage, bacon ect.

we wished there was a snack bar near the pool/beach

lunch buffet by pool was bad and almost never replenished

kids water park is extra charge, mini golf after 7,

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

grounds are lovely and the pools and beach are

service, beautiful private beach and great shows family oriented too if you have kids barcelo resorts just has

the pool was great and swim up bar was fabulous.

fitness center and pool

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

lines for the bar were long as there was one bartender

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

there are several resorts in one area but we wanted the adults only

wifi was 3g which was too slow especially in the evenings, could not swim at the beach because of

the pool and the views are beautiful

no bar at the beach or service at the beach

is no bar service at the beach and the staff were very polite but without good training, they don t

there are millions of places to go and party and have kids run around

there are millions of places to go and party and have kids run around

kids pool could do with some shade

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up

hot water in room not working until the last day, but we were offered free spa treatments in apology

the spa did not have many options, but the massages were fantastic

there is very little going on in the evening and the bar closes at 10pm

very nice and clean pool as well

the pool is amazing and our room was the best room we stayed in on our 2 week vacation

the beautiful pool was a welcome relief from the sun and sand

breakfast buffets were amazing

the swim out pool

restaurants are very limited for breakfast and lunch, and the menus for breakfast and lunch very limited

the spot is amazing all the staff in the spa superfriendly

would have preferred that the pools here a bit cleaner

breakfast til late night room service the foods offered were varied and delicious

the spa available was great went almost every day for the aqua therapy

without beach shoes, there is a clear risk of injury (cuts) - defect hot pool (was not repaired during my stay

we loved the daily volleyball games in the pool and getting to know other travelers

breakfast til late night room service the foods offered were varied and delicious

the pool right outside the door was awesome

more options for breakfast

breakfast is served in one of restaraunts only, but it also full of table

personal concierge, excellent food, restaurants, room service, and staff

pool was amazing, the swim out rooms were great, and the food was excellent

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

great breakfast and clean facilities allowed us to relax

verry nice host nice pool great breakfast...

verry nice host nice pool great breakfast...

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

the all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only

it you need a spa, gym, restaurant in any mexico city or town your personal butler would do it for you

too many people walking around by the pool and beach trying to sell things.

our room far exceeded our expectations, it was spacious & comfortable with stunning views over the beach

facilities are great, big gym with lots of space, several pools and bar areas

cost for using the spa

kids club, worse i have ever seen

kids club, worse i have ever seen

- you would get the same food every where at the property, from room service to buffet to restaurants

the kids club at the beach could have been better.

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest

but easy to get around by frequent golf cart service

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

staff is really nice and friendly - they did their best to help us with early check in and late check out,

wifi is really bad

the beach bar line gets long

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

we didn't know where to park the car with our luggage and there was no apparent parking for the check-in process

4 hours later and 3 more trips down there we finally got them and the kids could finally go to sleep

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

the breakfast at helios was a glorious spread, but there were flies everywhere and nothing was chilled

all spa services are extra cost including sauna na s steam room

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

keep putting them out daily until they're gone, there was no hot food served at the beach between breakfast and

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

also if you ordered room service late there was no one available to collect the dirty dishes or to call

for example, lobster in room service was previously included and the chic cabaret show too

-golf carts took forever and you can t take just any golf cart, unless it s specific to your

facing us plus helios restaurant for our breakfasts

no laundry facilities

room service doesn t work properly

the pool bar staff, aurelina and clara are amazing

breakfast was great, but the overall food

tv was hard to manage for ordering room service, it did not work

the cabana itself is fully equipped with also a small kitchen

the breakfast and coffee were truly incredible

it has now spoiled all the other hotels for us. the bar has been set way too high.

the pool is so pretty, there are toys and playground for the kids and you can enjoy peace and calmness

you'll get great breakfast ( even to go in the morning if you leave early/ thanks again for this

laundry service was pricey.

the room service, buffets, and the seafood dinner are the worst i've had

you had to pay for room service, i thought it was all inclusive

the kids club staff were excellent

the gym

also we were disappointed that all pools close at 6:30pm when we noticed that at xacaret mexico some children

com as check-in for all rooms, except adults only fuego block, is stressful and reception staff not the best,

if you don't have kids and can afford it book casa fuego

best places for cocktails rooftop pool bar at casa la piramide and arenal

for 6 days with 2 young kids, 4 and 6

we love that it is right on the beach, the size of the pool is perfect for our kids, the beach area is so

great swimming pool

ha restaurant is just an overgrown beach bar with the most average food

free secured parking

some english kids squatting the pool and were very noisy, parents were hopeless

we also used the laundry service at the hotel, that was quick and good

they offer laundry service onsite which is convenient

the laundry service was very helpful - we dropped off our clothes in the morning and by the evening

the laundry service was a huge bonus

good service you could do your own laundry

she provides a very affordable laundry service and there is a cute cafe downstairs

wi-fi reception a bit shaky

poor wifi connection

t the hosts offered that we could lig on to their private wifi)

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the

the laundry was not ironed.

laundry is quite expensive. food is average.not recommend the japanese restaurant .

abraham (waiter by pool) had everyone's drink full and was so friendly

amazing gym and spa very high service quality nearly

the spa and grounds are beautiful

no wifi , hard bed

the on site restaurant and bar are great and it's not a long walk into the town

property has an on-site restaurant and bar (

) and for our 'giraffe' room the wifi was fantastic

better wifi connection in the huts is needed

the base level rooms are all very big and private, each has a small pool and you could easily chill out for

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

mary's charming and personal service and made our sunday breakfast a delight

finding someone who would get me my rental car from valet parking tested my patience, too

paying for spa entrance

everything. the pool

we treated ourselves to hydrotherapy at muluk spa - a dream

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

each summer we bring the kids and watch the turtles nest

4 restaurants, sushi bar & 24 hour snack bar

bar by the beach, it is different story, you have to order food

as for the buffet, get them to make you an omelet for breakfast

dj on the beach (very cool sunset sessions), even kids enjoyed dancing on the beach

beach bar was great, the coffe place

very late check-out option without extra fee), amazing and very spacious rooms, incredible staff fulfilling

even the most loyal meat eaters (but they do have non-plant based options if you need them) the room service is

main reason i chose palmaia was because it was closer to playa del carmen, it was very kids friendly and also

we had a little accident when after breakfast we came back to our room and one important bag was missing - but

we especially loved the beach area and the kids really enjoyed the slides in the family area too

wifi working on and off all the time (including in the rooms, pool, beach etc)

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy

the massage at the spa was very good.

location, friendly staff, large spacious comfortable rooms with mini bar (all included), large swimming pools

the landscaping, proximity to the beach, the pool and food options.

also the main pool was missing a few floor tiles and my friend cut her foot

ac, broken flush from toilet, broken socket, noisy fridge, leaking toilet, broken shelf, mini bar was still with

beach, pool and activities were fun but the food is pretty bad

adult pool cleanliness sport bar cleanliness

we were in a room with two full size beds with 2 adults and 2 kids (10 and 11) and the room was enough space

adult pool cleanliness sport bar cleanliness

bit too loud around the adult pool areas (but it's ok if you don't stick by the pool)

the variety of restaurants and the kids pool

the kitchen top stove does not work properly

lots of towels, lots of kitchen gadgets and pots were available

please change the clock in the gym

like their facilities of kitchen

the roof top pool has an incredible 360 view of playa:) my room was always kept clean by the staff

i loved the foam party in the pool this year, it was great

i mean the pools are perfect for the kids, they are not dangerous, but i feel more comfortable with life guard

my kids and wife were asking to don´t come back to boston the last day

long lines for breakfast as there s only one place for breakfast ckreaky

was well maintained, pool in a great location

expensive laundry service and high charges at the atm at the hotel.

the only minor downside is that the gym equipment could use an update

additionally, the spa services are very much overpriced

better kids area would be

service was top notch everyone at the bar was really nice especially this guy form the 24 hrs bar

i checked with the guest services on getting laundry service since we had an extended stay, and i was told they

burgers at pool bar so good

the buffet breakfast was delicious and the truck was good too

party vibes and a big bar in the pool and the other a walk away with the kids club, play park, water park, kids

check-in process, need additional shows and events. the gym was below average.

from; room service, breakfast, lunch, pool side service (for drinks and snacks) and dinner, all meals

we found that the royal hideaway adults only beach was the best when compared to the other resort beaches along

looked elegant, all you can drink and eat, beach side chairs with hoods, outdoor beds near pool and a couple on

also, we ordered room service for breakfast and the entire order was wrong

gym equipment was sparse and broken

not having our own laundry room accessible.

it also wasn`t very ecological to throw soaps away and once used towels to laundry daily

gym hours and pools hours they close way to early the beach was a 50min walk food was the

however, the place was really good; the staff, the room, the food, the girl at the kids club

bar staff should be trained not to over serve intoxicated guests

also, we used the laundry service and was a clear rip off, as we were charged 70 for a little bag, which

payed 11 days of all inclusive service, after checking out from room at 12am, the food and drink bar service

and they could do an earlier show for the kids, take after sandos caracol maybe

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front

gym was not good

gym well equipped

breakfast buffet really good

i recommend for a family vacation with kids or for a quiet romantic vacation

complaints: seaweed on beach that they do try to clean up, no swim-up bar in pool, and no poolside/beachside

enjoyed the live music in the evening and the aqua gym

do not have laundry service and work with a laundry service that is not reliable

staff was lovely and the view was the pool area very nice hotel

great place! comfortable, super clean, internet , parking, pool , great location

also they were super helpful and gave us a late check out

is a very comfortable hotel with a small swimming pool

breakfast buffet, house keeping up to par, laundry service great, all services used were great

we had an incident with the hotel laundry service, which ruined some of our clothes and it took 3 days to get

kids club doesn’t really exsist - 15 minutes once a day by the pool and they are back

the mayan massage at the spa was so great they have very good deals , request melecio or rebecca best masseuses

beach dirty, small parking lot, hard beds,

didn't have (such a real ac because they temperature on my room never got less than 24 ; or real wifi that just

some bars in the smaller pools were closed like the one close to me

all the pools had entertainment

pool bar closing at 5pm

free wifi

in mexico, but in europe it would barely qualify for a 2 star hotel: there was no hair dryer; no laundry service

the breakfast was great very friendly staff and attentive

gym was very old with no a/c there was no bar as detailed although one of the ladies did make us s

location, service, no wifi, nothing to do

was a little strange, but the room was great, pool fine for a cooling dip, good views across the golf course,

good if you are not picky. nice pool and meals are ok

location and free parking

breakfast is good and enough

coffee was really good, breakfast fine

great service and excellent customer service also free wi fi and clean pool

we used the spa for a swedish massage, it was amazing

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the

to start our room wasn't ready thenow the mini bar was never stocked properly the room had a loud noise that my

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

facilites - laundry, pool

i also appreciated the climate control in the room and the ice machine down the hall and the laundry room

good laundry service is a plus, easy to wash and dry.

the pool is open until 10pm

location worked perfectly i could save on parking by walking or riding bike to the nearby mall

the breakfast was probably the best food at the hotel

the gym is very well equipped too

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu &

breakfast is the best we ve ever seen, staff is super friendly, everyone is smiling and ready to

breakfast is ridiculously amazing - chilaquiles made to order

i had laundry service as well with fantastic price and as well i had time to stay close to swimming pool,

nice garden with a pool overall a wonderful stay and we will be coming

the pool and internet/wifi slow and drops a lot

pool awesome well maintained

it was mainly felt at the room area, not the kitchen, not the living room, not the bathroom

requested laundry 3 times and nothing

they had only 3/8 pools available (one was the kids pool) and they were not enough for all the people staying

pools, very comfortable beds, easy to move around the big resort with the golf carts, lots of

no all-day buffet as expected - kids water slides not working 2/5 days - non-existent beach due to sargassum

screaming, listening to music and singing very loud during the night as they were going from the bar to rooms

pool was dirty

pool hours too short

great pool area, very good restaurants, great staff. nice rooms

also there was many people slip on the pool area due to

breakfast buffets is good just the lunch and dinner buffet are no so good as expected needs more or

center of everything, excellent pool, 20 meters from the ocean. all was ecellent.

small shallow pool

room cleaning every day was good wish the pool looked a little cleaner maybe it was the rain

the pool is small but nice and refreshing

wifi is

the location and the roof top pool are great

great breakfast and great food

i love the location and the rooms are very clean and big. the pool and rooftop was great

the rooftop pool is amazing

enough, bathroom was flooded, towels were not in the best condition but okay, and there is a nice laundry place

bones breakfast available for $6 usd (great breakfast for same price across the street though) & laundry available

very dated, staff very unhelpful (lost most of my laundry which was incredibly expensive) with no apology

cleanliness, safety, a laundry service in front of hotel, delicious cheap food next door, comitive transport

clean rooms and great pool

was zero wifi in my room ( #1)

no wifi in the room, too loud outside, felt unsafe, mould everywhere

it's a shame the wifi doesn't work everywhere.

the landscaping and pool wonderful

calm and quiet, nice little swimming pool, close to everything

the wifi signal doesn t reach the rooms properly, but honestly it was a perfect way to disconnect

i saw other reviewers complain about the wifi

distance to everything, the beach, walmart, convenience store, laundry, the fifth avenue i mean to everything

wifi was spotty

the wifi was spotty at times but, worked well enough

but enough far not to hear noise), friendly stuff, cleaning and fresh towels every day, good wifi

wifi just in lobby

really friendly staff too who helped us with getting some emergency laundry done when we arrived after a very

the wifi was amazing

there is no bar or restaurant but there is fantastic kitchen facilities - really clean

free parking and luggage storage are super

old loved seeing the turtle pond at reception everyday and there is even a tiny slide for little kids

next to the hotel is a lady who does laundry, the best italian place cafe italiana playa and a lot more

location is great, facilities and breakfast super healthy and enough for an entire morning.

great pool

my room, the pool, the gardens, breakfast, staff, its the best

the room is very clean and the balcony and mini kitchen are the plus