register this until i sniffed the other towels and discovered it wasn't an unpleasant smelling laundry detergent

spotlessly clean room. friendly reception really good breakfast quiet room fast wifi

out due to covid packed bacon rolls, yogurt, fruit, cereal, bottles of pure orange , breakfast bar and coffee

place,people,rooms,food,parking etc was excellent

facilities, very clean, friendly staff, free parking, good price, couldn t fault it in any way

loved the large room, large comfortable bed, the welcoming bar with real ale and most importantly the staff were

we were quickly booked into a lovely room and straight into the bar for good bottle of shiraz and delicious

on the ground floor as requested the rooms are set away from the inn so are quiet and very clean parking is no

room, comfortable bed, plenty of parking, really friendly staff and the food was excellent - nothing to not like

could hear people walking around in the room above, in fact the ceiling was shaking when kids were running

convenient location with good parking

had a kids play barn and they were making a bit of a row.

staff comfortable room nice bar area good breakfast and ev charge point a bonus

the green emergency light in the room,had to put cardboard over it, mirror was in a dark corner, wifi dropped

good location as we were playing golf at celtic manor which was 5 or so minutes away

golfers going for a drink took all places close to hotel and we had to carry are bags from the laundry building

tired, derelict which is off putting, sheets and towels hanging over and out of the fence in the laundry and

the cleanliness of the hotel wasn't up to scratch either, food plates and dirty laundry was left throughout

stairs leading up narrow and cans of water and laundry left at bottom of hallway

in room - under bed not hoovered - a shaven beard hair on the sink unit - bottom sheet still had laundry label

however the room was noisy (room 4127) as it sounded as if we were next to the laundry room or some sort of

very nice and clean hotel and steam room, sauna and pool are very good

to many kids aloud in the pool at one time

wifi was hit and miss.

she was great with kids and made the experience after being so helpful

there was a gym

also i think its tight making guests who don't play golf walk to the conference venue

the food and room service was also fantastic and staff were very helpful around the desk

well a bit noisy as we were next to the gym

helpful staff great selection for breakfast

very friendly staff, lovely as newly refurbished room with a better wifi this time.

exceptionally clean and spacious accommodation complete with air-con and wifi

there are elevators and small kids play area with some playsets, it will be great

great buffet breakfast with lots of

beds a bit hard. rubbish wifi

were too high i guess - i was expecting a spa but more of a swimming pool vibe including full of kids, hopefully

communication with guest services and the golf academy to secure activities and the evening meal for a birthday

the pool and spa and gym were incredible unexpected bonuses

a really nice room with a sofa and additional tv , breakfast was amazing

and spa were really nice however lots of kids at 7pm in the pool

never seen cleaners and dirty laundry on other visits in the corridor not a good impression

didn t provide bath robes, laundry bags or hand cream in the rooms

changing room other guests had left their used towels on the benches and chairs i didn't notice a laundry bin

coffee, mini bar, laundry etc

swimming pool crammed full of kids

great bar and location decent

weekend stay at beaufort hotel the staff were brill, hospitality was great with ricky behind the bar annie, lucy

was very clean and nicely decorated, the staff was very friendly and helpful, and the on-site parking was very

hotel had parking and with motorcycles that is important

the staff were excellent , lovely bar i can't comment on the food as i never ate there.

disappointed when i booked again to find out that breakfast is no longer available

excellent rooms and facilities. breakfast delicious

great location, clean and comfy, breakfast was superb, choice was great, freshness and again the lady was so

great breakfast!

wifi could have been a bit faster for the now tv

noise from laundry (?) at night, low level but continuous dog poo bin needed

room must be above the laundry woken both nights as washing machine noise on a fast spin

there was a nice selection for breakfast, and the parking was easy

located in the centre of caerleon, with plenty of parking

lovely place, great restaurant, staff fantastic throughout, free ev charging.

tawdry 1, sop 1, toilet paper 1, overs three days bend no charge, no kitchen for breakfast

no info about the wifi in the room

absence of microwave or kitchen

unstable room doors, bad lock system, no wifi, bed sheets not clean

wifi didn t work

i went to the floor above but there was no laundry or maintenance room there

we really appreciated the late check out following our race.

omelettes, wifi and nearby dodger pub

good location with free parking. comfortable room, helpful staff and a nice breakfast.

checked in very late- not a problem and then i asked for a late check out-not a problem

ordered room service

wifi was poor which wasn't great as a business user. parking expensive.

there were no robes in our room and room service was very expensive

no phone in room, no room service

before, it’s central and it’s in the town we live, great to have a cheeky night away from the kids for great

breakfast in the morning was also incredible

well situated close to tintern abbey, nice garden, easy parking, good food

it was great to be able to have breakfast in the cafe too

there is a large covered bar area and a fire-pit for when the weather might be less clement than we experienced

breakfast very good value, friendliness of all the staff, a special mention for kirsty.

it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were

pet friendly and good price for a budget hotel

the wi-fi worked perfectly and the breakfast was superb

of parking, comfortable bed and friendly staff

nice friendly staff very good value great breakfast.

could have been better communication in the rooms of how the covid room service/laundry worked

had breakfast and evening meal and the food was superb, i am dairy intolerant and nothing was too much

nothing was too much trouble (including the girls from room service helping me look

hotel, loved the room, it was lovely and warm, room service was fantastic, dinner was lovely in the restaurant

level of service from the staff restaurant and bars are very good the spa , swimming pool area is

wifi wasn t great

the hotel has a very comfortable lounge/ bar area and there is a pleasant garden to the side of

wifi was poor in my room, but an old building, but for value for money, second to none.

bar well stocked and good car parking

of the guests were in the bar until very late and were extremely noisy

kids handprints everywhere

great wifi

was superb from the parking, to the reception team, to night porters

staff were all friendly, good car parking, handy location

we stop at the hotel regularly to use the ev charger and now we will be staying overnight often too

room tidied and laundry changed more regular.

bar and restaurant times and room service availability would be helpful

the parking was an issue but there is plenty of on street parking further up the road.

i know due to covid there was no room service but it would have been nice to have had a proper glass and not

wifi could be better but not a problem

a great place to stay after our trip to cardiff. excellent spa facilities and breakfast .

lovely bar, restaurant & pool

food was tasty from the bar too

restrictions of times for kids in the swimming pool

difficult to find a seat in the bar in evening

when departing the room in the morning nearly tripped over laundry that was right outside our door that have

had a very early flight) we were told there was no early check in

relax environment nice pool

shower not easy to get hot and the last hour suddenly no water so my kids need to move to the next

bar fridge in the room , kids running around the lounge area

to come back twice just because they messed up the card number and online it said they offered laundry services

bit disappointed no room service but it christmas

coffee, breakfast and small bar in reception

we had a drink in the bar but no food so unable to comment on breakfast

the wifi password

very friendly the owners bar staff very good ud83dudc4d

the pub is right in the middle of town with outside seating and a really nice bar area

interesting place with lots of history and breakfast was delicious

i was a bit worried that having a room overlooking the high street and above the bar might be noisy but it was

room was shabby,badly kept, dirty carpet , extension electrical cables everywhere,( dangerous); our pet found

would've been nice to have laundry service.

very pet friendly

easy to get to, the wifi was fast, the breakfast was nice, but more selection could have been offered

faultless for the price, big warm rooms, breakfast was good and included, wifi worked fine

amazing staff. great with our kids and dog. very helpful!

laundry on site and

replacement bedding and towels ie laundry service amazing

and private huge place with good facilities and with restaurants laundry with 24 hr staff close by

bed, plenty of room and had a laundry

laundry room available (requires chips though)

and the corridors could do with some more consideration as it feels like you're stepping into the laundry/service

keep having weird sounds from the wind, no heater in the toilet, laundry took very long time, light is not bright

service from staff, the floors were dirty in most places, poor amenities, and their laundry service is insanely

disused floor by mistake as i was greeted with missing carpet, a plywood floor and piles of dirty laundry

laundry on the landing outside our bedroom was there both days receptionis has stains down her

first room we were offered was in the basement, our door was between the laundry storage room and the bar/

one next to bathrooms used by restaurant guests, directly below a noisy bar and adjacent to the laundry/

nice to have a garden to sit in - also quick and efficient laundry service

and they had to be carried down into the garden exposed to the element was told we could get laundry done, but

to detail ,also stairs to the 3rd floor , laundry bags left in the hall way for a couple of

) the hotel is very pet friendly

the huge green space outside makes a massive difference when stopping with kids who have been bouncing off the

good choice at breakfast & we were able to eat in the bar area as we had our dog with us

we loved the look of the bar and restaurant, even though we didn't eat there and the reasonable room service

whether this was due to the fact we had a pet friendly room i wouldn't like to comment

into a wall, the door didn t close properly, on leaving the room for breakfast we had to move laundry bags

at 5am the noise from a flatbed trolley being dragged around immediately outside by the hotel's laundry

the stairs were quite steep and we were woken at 6am on sunday by the laundry being delivered

the wifi was free and fast

the vegan/vegetarian version of the same, a croissant with ham & cheese, eggs and toast, a kids option, etc)

the room laundry sheet provides options for both dry-cleaning and laundry, but when i tried to hand in

it may have been a laundry cupboard at some point

the stairs for the people like me who have mobility issues, and the housekeeping staff dragging laundry up so

our room was opposite the laundry rooms, often with laundry piled outside which we had to stepover to and from

preferred communication by email or a message through a platform that i can reply to based on a wifi connection

room had laundry baskets in front of our door and a rolled up old carpet when we arrived

there were always laundry bags lying around in the hallways

the corridors seemed to be full of laundry bags during the day, don't know if this was in relation to the

laundry facility was available but i did not use it

i did not use their bar this time, but i can assure anyone reading this review that the bar set up is fabulous

in the restaurant and was super yummy but a little on the expensive side for us but happy the kids got to eat

and fresh refurb, quiet atmosphere, friendly staff, very generous breakfast , good food at the bar though bit

great location just outside bristol, onsite restaurant and bar. lot of parking

wifi didn t work on any of my devices

the room service meal was nice

reception area was full of crates and laundry type items on arrival which felt more like a hostel than a hotel

the restaurant and bar fabulous and all the staff are really welcoming and

there wasn t any phone in the room and the qr code for room service didn t work

the room service from the bistro was fantastic, the room service from the bar was equally good

excellent meals and bar service, superbly spacious room with excellent amenities (and the bed was ultra

a small onsite laundry would be great , particularly for overseas visitors

the staff made this place incredible! they went above and beyond to make my kids feel special

and gym and restaurant being simple, but elephant, and offering the same

bar was decent enough too

mini gym was a real bonus: well equipped, cool, see the world go by outside - and i had it to myself

room was above the laundry and was noisy in the morning.

the breakfast

lovely hotel staff at bar really nice, clean and lovely rooms

better gym facilities

i loved it. the staff were very attentive and the breakfast was delicious.

odd, but suggests something was not right in their laundry process

were not allowed to put drinks or laundry on a tab to settle on departure: immediate payment was required for

when we poped out later on we found there was a laundry bag with 1 toilet roll and extra coffee, teabags ect

where on 2 nd floor and looked over reception bar area , would like to be higher so can have a better

property was absolutely amazing even when i didn t want room service or towels changed i arrived back to more

a portion of fries (room service) and was given an eta of an hour they also didn t send out laundry bag

most people came by 9 and you have to wait 15min for the table, ( but still wasn't enough tables )kitchen was

breakfast choices. prefer à la carte menu

a little expensive, as was parking, though this was offset by reasonable ev charging

we loved the room and our kids loved the breakfast!

laundry and cups etc in hallways while housekeepers were cleaning rooms in hallways

we eventually had a room the walk to it though the corridors was littered with dirty plates and laundry piled

we booked in at approximately 5pm, there were bags of bedding laundry outside many of the rooms, which did not

corridor up to room had three piles of used dirty laundry left on the floor , we arrived at 7:20pm and took

laundry and food items left in corridors

multiple times at 3-6am on a bank holiday monday morning hearing very loud thuds of beer kegs and laundry (

when we went out for breakfast the cleaning staff had all the dirty laundry and dirty plates from the other

the gym was a little small but adequate, the spa area was very nice so worth a visit.

spa was a fanatic addition to our stay

the spa was lovely and the staff were very friendly no

helpful staff location discounted car parking at cabot circus lighting in the room was good for kids sleeping

useful luggage storage when early check in was not available

the lobby was great, friendly staff l, plenty of space and kids had a great fun

pet allowed but can t be left unsupervised

we arrived early and they were able to sort out an early check in

was out of service all weekend leading to congestion especially for the poor staff trying to move laundry /

the 1 remaining lift had to be shared with laundry trolleys only big enough for 3 people

nice late check out (12 (-) we pushed for late check out and another staff member said we could have early

no bar fridge to store cold drinks but it was not a huge problem as i only stayed one night.

the service was fantastic, bar staff friendly, quick check in

if laundry facilities are available, that should be excellent

there was also a strange incident with the laundry service: the service was advertised, and the price list was

the smell in the room was of laundry washed in an old washing machine with a dirty filter - especially the bed

we would like to reuse our towels to avoid unnecessary laundry, but the towels were taken away anyway, despite

reception, early check in and friendly.

incorrect info on available laundry facilities.

great location, excellent facilities, good gym, friendly desk staff

we were able to get room service late, and the room was comfy and clean

on both evenings we sat at the bar listening to the pianist and saxophone while having a delicious evening meal

there was free wifi, a safe, ironing board and tea and coffee facility in the room

over getting my laundry done receptionist said today after 5 pm but due to holidays laundry was not

friendly housekeeper, request an early check in and room is ready at 1 pm

super nice staff, amazing breakfast, well equipped gym, cozy rooms.

free wifi

room we perfect, moved us to a quiet part upon booking in and seeing us with young kids

laundry service here could be a bit tricky

very early sat morning

the hotel was fab! perfect for what we needed and enjoyed the room service!

market and shops , very near the carpark , friendly helpful and informative staff , nice quiete bar lounge ,

early check in, clean and tidy, staff were very friendly

room could've been a smidge larger the housekeeping staff seem to leave the trash and the dirty laundry in the

for hygiene evelyn & crabtree bathroom bottles but no conditioner room 305 is next to the guests laundry room

handsets - two did not work and previous guest's laundry still in the drawer when i arrived - no big issue though

laundry required own

room could've been a smidge larger the housekeeping staff seem to leave the trash and the dirty laundry in the

i would leave that to laundry staff, except there were none

there could be a laundry room for guests to use as the hotel laundry service was very expensive.

no laundry room

nice kids’ activities on the lobby (table football, 2 gaming stations).

bar stuff that we're working on friday the night 9th june 2023, in particular the young lady, she