help me a lot for staying, laundry, facility...everything. and the location

the wifi signal was weak on the third floor but the view from the balcony was great.

no wifi on the upper floor and bare wires protruding in the bathroom.

the wifi was sporadic and unreliable

wifi in our room quite good

- fantastic dinner at the pool - very friendly staff of the restaurant - good music

breakfast coffee had to chase staff , they need little training to avoid

bar area was nice

kitchen was well equipped

excellent hotel, good choice of food at breakfast the restaurant was exceptional

plenty of parking, nice showers

the bar looked nice and the beer was nice and cold

door to use instead of going through the bar is tricky to use - hard to open when shut and doesn't automatically

for my needs the location was spot on friendly staff good price plenty of parking space

parking is next door which is good

the laundry service is convenient, but also means there are no iron/board in the room.

laundry service helped out in a pinch

the pool and pool area were very good

dining excellent, staff friendly, room and shower were great, excellent parking, great swimming pool and bar

bar tenders and reception very professional and helpful

loved the small detail of the honesty bar and the breakfast was great

we opted for breakfast every morning which was of a very good quality and gave us a great start to the day

lovely breakfast

we had a family room with our kids and it was spacious and comfortable, the shower was also really good

great hotel, good breakfast easy asses to the metro to valencia.

dont give you an iron, you have to buy the whole laundry service to get an iron

outdoor pool was closed and no loungers around outside area

pleasant room, clean, very nice breakfast

smell in the corridors poor wifi no phone list in room to connect front office or house keeping

good breakfast

nice breakfast and drinks

very nice coffee in the morning and good wine in the bar in the evening

the buffet breakfast had ample selection of various foods including spanish specialities

clean, convenient location close to airport, large parking lot, restaurant on-site and very good breakfast

lovely place to stay and rest, beds good, breakfast nice

the laundry delivery service was right outside at 2am and made all the noise possible

no laundry a bit ............

enough parking places in front of the hotel and one may need to park his or her car outside the hotel area

- spacious free parking

breakfast was excellent, and the bathroom was clean and very well utilated.

they have a coffee bar attached, but it was closed when we were there so no breakfast available

francesca supervised breakfast on both days and she enabled us to change rooms as we had no wifi signal in the

good wifi

comfortable bed, good wifi

no bar or restaurant

unusually for spain there is ample parking in the central square (plaza mayor) providing you are not too late

in a pleasant quiet square in the heart of the old town close to the castle and offers free car parking

building and rooms pleasant but the hotel was pretty much closed - no restaurant running, no bar open - the

suggestion i would make would be to provide more pet amenities in a pet friendly hotel - e

free parking right outside

wifi signal was very weak in our third floor room, had to park a long way away, although were able

only got wifi occasionally in the room sometimes i had to go downstairs to lounge area.

helpful staff, excellent value, street parking easily available nearby, lifts to all floors, good wifi, fridge

clean, quiet, comfortable bed, good wifi. i would stay here again.

the wifi didn't work from my room.

wifi worked well

breakfast is good!

a lot of local people use the restaurant and the bar

breakfast continental but nice and cheap

the only other bar open wasn't doing food either

they offered breakfast for a fee but we opted out and ate on a local cafe/braque one block away, to support

stayed for 1 night in clean comfortable room followed by a very good breakfast

the shower pressure was nice. the hotel was pet friendly.

right next to the airport, clean rooms, kind staff and good breakfast.

wifi in the room worked perfectly well

wifi

wifi signal inside the room is present, but it is

the staff was wonderful, the beds were firm, the room was clean, and the wifi worked well

if you ignore the first bar across the street walk to the left and up to the main market there are several bars

restaurant / bar area inside the hotel lovely staff near the airport, we walked to the hotel in just 10 minutes

the villas are located in a secure complex with gym pools etc

was amazing, beautiful oasis, with everything you need and a ton of things for the kids to do

the water in the pool was pretty cold early april

pool, location, peaceful - trees and calm, rabbits, facilities and staff (especially pepe and

i would recommend the place any time especially for families with kids

the wifi was also good

food was fine { i alwys trust a place where locals come to eat] , coffee excellent and bar had everything that

glassing, so traffic no problem, big room with air conditioning, clean throughout, plenty of parking, comfortable

clean, fast wifi, easy parking, friendly staff. bath.

plenty of parking in front the hotel

the pool anf sauna where great

the mini bar was dirty and the bathroom sink doesn't have a good flow.

good wifi and air condition system

good breakfast, reasonable wifi, very well-located towards the airport and the area arround valencia

of things: - spa and pool were closed - the usual covid excuse

there was no laundry service or iron in the room

like how close the people at the reception (tatiana) and at the bar (alejandro) were with the guests, they made

ana in reception fantastic pablo in the restaurant super tania at breakfast very

breakfast could be earlier

located with lots of free parking

no provision for laundry but may not be big problem as there is a public laundry few minutes of walk away from

did not have breakfast but it looked good

limited room facilities, no coffee machine, very poor wifi, very week aircondition

poor wifi.

there is also a lively, firendly bar (las palmeras) which serves good value excellent food including tapas only

no tv or wifi at all

there was no wifi in my room

wifi did not reach very well in the bedroom in all parts

got the wifi to work

it is noisy. wifi is slow

own fault for not understanding- but do not get your laundry done here

the walls are very sound-proof and you can hear all the hotel guests doing their laundry and using the toilet

staff was nice, laundry service very quick

we asked what is the possible extra services, she mentioned only laundry (unnecessary for one night for us)

good: room, bed, bath, wifi, breakfast excellent: price some very nice local restaurants in walking

we had wifi issues during our stay in which the connection was weak.

wifi sucks

stayed for 2 nights and couldn't sleep until 2am in the morning because people sitting in the bar were really

wifi and hot water pressure

the wifi was also quite slow

the bar was amazing, especially the people

the burger i had on room service was excellent!

lovely room, pool service amazing atmosphere

good gym and swimming pool, all accessed without having to pay extra

mini bar refrigerator really wasn't a refrigerator

116 eur for laundry service - really expencive. no pool bar.

aaaaand by mistake my shorts went with the laundry, instead that i received in my room an extra pillow case

wifi was not working in my room

breakfast, 2 adults 3 kids which only had fruit and it was 75

also, the gym and sauna

very efficient and relatively inexpensive laundry service

housekeepers stole my laundry bag from my room

were disappointed that the outdoor swimming pool didn t open until june as the weather was glorious

the service and the breakfast

quality of the wifi was good.

morning spent at the rooftop pool - amazing views and great to relax

pool at 25th floor,gym and sauna

no bar at poolside as advertised

room service app not working. couldn't connect to wi-fi for more than 1 person in a room.

the location was fine for us but may be a challenge for older people or people with kids.

rooms the rooms ware cleaned: the laundry changed almost daily accommodation with a fridge in the room parking

the front desk was very helpful, giving us a map and informing us of where we could do laundry

on the request to wash our clothes we were informed we could use the laundry service but for the regular rates

swimming pool: it is a shame that the outdoor pool is situated in a location that is covered by buildings

staff parking wifi

sheets laundry detergent got both of skin allergies reactions, till now 5 days later arms / legs skin

staff, very quiet and comfortable room, close to markets, laundry, restaurants, shopping, and both walkable

wifi at times slow in room

they even give crayons and stickers to the kids

on last day, they gave us late check out since our flight was later in the afternoon that day

no iron. clearly to make people pay for their laundry service

public transportation available, hotel facilities were great, even used their laundry service and it was pretty

we would like to use laundry, i asked about price list, in the reception said: 'okey, 10 minutes and we will

i was informed that i could only use there laundry service if wanted any ironing done

complimentary like soap, they gave us only one, no free lotion, toothpaste, toothbrush, only one laundry bag,

i wish there was a laundry service as well. everything else was perfect

facilities are a bit old overall, also there gym is quite small but none of it really mattered during our

wifi connection 'clunky' - had to ask several times for password, reboot etc

the gastro bar food

clean hotel rooms and daily room service with change of towels without the need to ask.

no laundry service.

as local restaurant kitchen was about to close the receptionist looked after our belongings allowing us to make

kitchen staff wasn t very attentive during breakfast, many items ran out and we had to ask for

staff, lovely room with a huge double bed, bathroom with a spa bath and double vanity, close to lots of

the spa bathtub was not clean well

free wifi

room service is also on the very high level, our room was cleaned every day

center are well-insulated against noise and equipped with air conditioning, complimentary wifi, and a flat-screen

many vegetables served at breakfast, flexibility in terms of check in when travelling with kids, poor restaurant

wifi service for streaming requires one to pay for it

swimming pool is small but has good temperature water which is good for kids

ample free parking

free parking in basement car park

good lighting in the room tv good and a mini bar plus beds very comfy

location, price, clean room, wifi, parking

laundry service was good albeit somewhat expensive

if you need laundry, there are many around, just few minutes walk

restaurant in the hotel where breakfast is served could be better managed

friendly staff, and also an amazing breakfast buffet

the gym was very small and lacked air conditioning making it unusable in the heat

appreciated the fact that there was a laundry, right next-door where we could wash our clothes and, as a bonus

a guest laundry facility

inexpensive laundry service

great location..free wifi, good breakfast

wifi was fast

limited information from. staff about laundry services. please provide a sign

or in the nearby rooms), too firm pillows, very limited breakfast, very slow and unstable wifi

the place was clean overall and wifi was good

breakfast was fine but eggs or meat could be included so not really a negative

the breakfast had only sweet things.

curved toiletries didn t smell nice restaurant closed service minimal - didn t even drop laundry put in back

gym a little dated.

the gym could use a little attention.

the location, staff is friendly, room and bathroom agreable. wifi is good. will come again.

only thing that i didn t like was the gym, which is essentially a very small room, equipped with a treadmill

laundry practlically not operating

kids loved the rooftop pool

staff were really lovely, the room was great and the pool area is an absolute bonus

very nice staff, good rooftop lounge with a small pool to refresh on hot spanish days

lovely pool but wish it could be bigger!

smell of laundry

wifi was fairly strongish - on the negative side there was no safe or fridge which would be great

nice personal, great location if travelling by train, close to sights in the city center, kids liked the star

because the kids like harry potter, i asked for that room in advance via booking

free mobile wifi and kids 'package' (stroller, bag, etc

also we asked for laundry the first day and the say

beds too hard.ridiculous laundry prices!!!!!

i also called to ask if there was a laundry nearby and the lady that answered said she would call back but she

gym is outdated

a pity, for a 4 star hotel at least some fitness/spa amenities should be available

the wifi was worse than useless

staff was very friendly, our room was comfortable and perfectly ok for a family with 2 kids

we travelled with a pet and this hotel really makes it easy

wifi was horrible.

family friendly hotel so can be a bit noisy if kids are running around

our laundry was not collected from our room even thought we placed it in their laundry bag

the wifi is on and off at the 3rd floor. you have to log on very often.

all the room facilities worked,wifi was good

it even has a pool on the top level

newly opened rooftop pool was absolutely heaven, especially on a really hot day

the suite was a good size and had kitchen facilities

gym is small (which is ok) with a multifunction resistance machine (which is great) however the

in my room wifi was not always stable

was very spacious and overlooked the plaza great walk in shower and bathroom

size bedroom, clean , included a small kitchen area for use if needed

no price list provided in the room booklet for minibar items and laundry services

iron in room or available from front desk - only option given was the laundry service

iron available - only a laundry/ironing service for a fee - i find this unacceptable and very rare

would have liked a bigger pool/sun deck on the roof

i was very impressed by the hotel with regards to cleanliness, the room, staff, fast wifi, and the location

looking fountain was generous as regards size, with a well furnished bathroom and small separate kitchen area,

location large room (room 208) with unbeatable view generous breakfast good wifi

it was a great room and enough space for the 4 of us (parents plus 2 adult kids)

not sure if all rooms are like this, but ours also included a mini kitchen with fridge, drawers, and sink

best location and i would recommend it for with or without kids anytime

they got us set up with doing our laundry which was appreciated

the only thing i missed was a little notebook to pen down the number of laundry pieces

let me also add that the hotel has room service, mini bar, laundry service and more

also, and this won't be a problem for most people, but the wifi is an open network

(superior king room) great price, fab breakfast, including hot buffet, ealry check in and late check out and

nice vibe in downstairs bar

ceiling height is so high (which is great) but i was cold for several hours on my first night the gym is nice

everything was perfect especially the breakfast

the rooftop bar was undergoing repairs

fresh towels are provided daily, and the room service is excellent

no laundry machine

no room service for drinks or food available

rooms were kept spotless by room service

very comfortable beds, frequent changes of bedlinen and towels, room service every day

the central location and immaculately kept rooms. good free wifi

furthermore, the prices for laundry service were literally a mockery, i

supplementary charges (laundry, bar) were very high

wished the bar and relaxation area was a little bigger

could be added & maybe a future idea is provide tea & coffee between breakfast & evening bar although they do

the gym was basic but spacious and had 24 hour

roof bar closed 2 nights running, so only room service available for end of day drinks

as it was pretty quiet the bar man wasn t always available as i believe he would have to do room service too

roof top bar was not a roof top bar, it was a roof with room service that was extremely slow

important, but there isn t an evening restaurant (but they have a small menu for food for room

the best part - i did not expect such an amazing hotel as i've had previously bad experiences in barcelona and

damaged my travel companion s clothing in their in-house laundry but refused to compensate for the 800 loss

damaged my travel companion s clothing in their in-house laundry but refused to compensate for the 800 loss

channel - bed is big and very comfy and with nightly turndown service - slippers, bathrobes + laundry bag provided

to request a few room service expendable items during our stay that were not replaced during room service

decor is amazing the lladro bar is lovely to have a relaxing drink surrounded by lladro porcelain

the curfew and covid rules it would be nice to have a bar to have a late night drink, but this is just bonus

wifi is a bit iffy

best reception team and cleaning room service!

only bad experience here was to do with the room service (which isn t actually run by the hotel)

room service was closed by the time i got back

limited menu and opening times of rooftop bar compared to expectations from description.

roof top bar and restaurant was lovely, the views were superb

hotel bar not open to guests in the evening when we stayed from march 11 to 15th

the breakfast and evening bar food was pricey

hotel doesnt really have a lobby or bar or anything like that, and they did not have towel slippers for the room

i did not remember (special thanks to her exceptional will to help), clean an neat, free laundry/ironing room

there is a laundry room in the top floor (6th) but it didn't had any air conditioning, and with an outside

spacious apartment. laundry facilities. lift.

laundry facilities on site

great to have basic kitchen facilities and access to the laundry

sent lots of items to the hotel's laundry and one of my tops returned totally shrunk, it could not fit a 5 years

no proper laundry service , i

staff , room , breakfast , bar , room service , cleaning service and location .

the rooftop bar wasn't open however this was probably due to covid times...

they have an awesome system of late check out just for some more instead of paying for a whole day if you

the gym was very small and equipment was limited

gym was minimal - weights were dumbells up to 10kg - no other weight machines

very friendly, helpful and speaks good english, room was clean, modern, comfy bed, great shower, wifi was strong

drinks in bar area were reasonably priced

to the technical problems, i didn t have wifi for 2 days

location right next to the wall, laundry, pharmacy, bakery, and stores

shown by reception staff or the cleaners to even go look and see had they been rolled up with laundry by accident

and selection, we received a nice surprise for our wedding anniversary, there is a self service laundry right

room was next to the laundry and the storage room, slammed doors since 7 am, spinning washing machine running

staff are friendly and helpful and their was a laundry service next door which i used and was easy to use and