the facilities listed stated there was a laundry service and there wasn t , whilst a minor inconvenience and

only reason i giving it an 8 score instead of more, is that the wifi in our room was not working which was a

power bars available near beds for charging multiple devices

there was only one switch for the kitchen and living room, so disturbed my son in his bed

had a small kitchen and coffee machine

maybe a gym can be a bitter bigger.

gym too small

rooftop bar was amazing with fabulous espresso martinis

roof top bar and gym

also on day 2 they forgot to provide the breakfast order form for room service so we had to go to the buffet

sent laundry out and didn't realize the cost

wifi was a bit slow, and even though the room was fairly large there was no desk which indicates to

wifi kept acting up

the wifi signal

no telephone in the rooms, so a trek needed to go to reception, no bar area and no room service or tea / coffee

staff was awesome, hotel pool was great, location near so many great restaurants

hotel with a beautiful rooftop pool and bar

wine list and limited room service menu

no service at the swimming pool before 9pm.

were having some wifi issues during our stay

objects along with map of the city, helped me with taxi booking and managed well my requests for laundry (which

hotel, 4 stars, great fast wifi, which was no need to reconnect each time when you switch on, ideal location

slippers and bath robe in a 4 stars hotel, no room service (but pizza and sushi room delivery), not that clean

the beach was a bit further away but taxi around the corner so not a problem no spa on sight but was

bed with extra pillows, they allow us to late check out, nice neighbourhood, not so far, 20 minutes, from the

we loved the bar and outside terrace

very small gym with little equipment.

to the technical problems, i didn t have wifi for 2 days

nice bar and restaurant

location bar and terrace

location was great right in the the middle of the shopping, we loved the view from the bar, but felt the bar

the 9th floor bar / cafe / restaurant is excellent

the rooftop is really nice, so is the bar but we couldn t enjoy it for too long because of the opening times

the breakfast and evening bar food was pricey

limited menu and opening times of rooftop bar compared to expectations from description.

sent lots of items to the hotel's laundry and one of my tops returned totally shrunk, it could not fit a 5 years

no proper laundry service , i

location in center is perfect especially if you want to go shopping with teenage kids.

good value for money and flexible options for late check out

but we couldn't complain since we asked for an early check in

laundry services ridiculously pricey - breakfast good but also overpriced

we had to pay 30 euro / night for our small pet there was nothing provided from the hotel (e

the spa and bar area is small but still nice.

was very helpful, the spa and the gym are really nice and the room was better than in the pictures

the outside space is ok but not great and no outside pool

think if they had laundry facilities - it s would be beneficial for travelers especially in the old town

noisy with pipe work, for the 4th floor, then was woken pre 7am with the laundry

great hotel, good breakfast, close to everything in the center of the city.

location perfect. wifi worked well. the staff were all very nice and friendly.

breakfast adequate with sufficient choice and the hotel was def value for money

the laundry service is available for your convenient

nice decoration, great breakfast , beds and pillows very comfortable

not really anything i didn t like but if i was to wish for something more it would have been a spa that was

called room service at night and they said kitchen is closed

a small issue, when my wife burnt her feet on the tiles around the pool, she was ok but painful for 24 hours

no laundry machine

wifi could use a bit of an upgrade, as it s quite slow (not sure if it was due to outdated

we had a lovely room with a balcony , very comfortable , daily room service which kept the room spotless

very comfortable beds, frequent changes of bedlinen and towels, room service every day

wifi needs to be faster

would be good if there were any breakfast options on site

cooperation with the lotelito restaurant - breakfast not included.

wifi was quite poor, really hard to work / have reliable zooms

the wifi worked well

there was also a problem with the wifi but it was fixed within a short time

fresh towels are provided daily, and the room service is excellent

everything was perfect especially the breakfast

nice vibe in downstairs bar

ceiling height is so high (which is great) but i was cold for several hours on my first night the gym is nice

the rooftop bar was undergoing repairs

good air conditioning, comfortable large bed, small fridge with minibar, fast wifi

at the hotel only opens during weekends (so no room service either on a wednesday night but excellent restaurants

more choice needed on the room service. the options are rather bland.

30 when the hotel bar closes and also early morning tea if you don't wish to have breakfast in the

shame the bar on the first floor isn t operational

kids next door woke me up just by walking (but you can imagine kids walking making as much noise as

the wifi didn't work

lovely staff, fantastic location and cute breakfast!

decorated boutique hotel in the central part of the city staff really friendly and helpful bar downstairs serves

wifi was glitchy but otherwise, all was lovely.

laundry service excellent

needs more variety of food for dinner options. pizza from room service was terrible.

maybe go for encrypted wifi.

also, a lot of noise every day from inside when the room service starts, usually at 8 am, it definitely not

wifi

i used laundry services and was delivered pretty fast- i got my order ready the next day

hotel was fully booked), but as a consolation we have learnt that the sound was coming from the laundry area

the room rates are great deals relative to the usa, i found the laundry service prices to be a bit high

we waited until 4pm to get the room despite the fact we arrived early in the morning with two kids and that we

amenities, staff, breakfast, cosmetics in the room, super friendly pet policy, flowers boutique - all should

curved toiletries didn t smell nice restaurant closed service minimal - didn t even drop laundry put in back

slow wifi

pet friendly and local parking

amazing rooms, strong ac, and the gym, while sparse, is very usable

the location, staff is friendly, room and bathroom agreable. wifi is good. will come again.

furthermore, the prices for laundry service were literally a mockery, i

supplementary charges (laundry, bar) were very high

could be added & maybe a future idea is provide tea & coffee between breakfast & evening bar although they do

no weights in gym.

room itself and room service impecable

tv image was really bad and wifi very unstable

location was great, room was fantastic. kids love it.

wifi was horrible.

family friendly hotel so can be a bit noisy if kids are running around

no free wifi

smell of laundry

rooms based on films and our room felt a little disney, great if we had little kids but we did not

we stayed in a family room with very young kids and nothing was too much trouble

very pet friendly. we liked the

great value, pet friendly, secure parking, uk news channel, soft towels.

wifi from room was not 100 percent

it was a quad, with a king-size bed for a couple and two twins for the kids

little variety of food, not very tasty, few options for kids

not sure if all rooms are like this, but ours also included a mini kitchen with fridge, drawers, and sink

the ground floor bar was a good place for us all to meet up before going out for the night

ahead to confirm whether there was a laundry service available, but upon arrival learned it was not available

no iron in the bedroom although they did offer a very reasonable laundry service which isn t always convenient

the staff is super friendly and helpful , the reception staff , the breakfast and bar staff and the housekeeping

the location of the hotel. the breakfast was very good. friendly staff. good wifi.

wifi did not work - was completely broken in hotel sewage smell coming from bathroom - clearly from

no price list provided in the room booklet for minibar items and laundry services

iron available - only a laundry/ironing service for a fee - i find this unacceptable and very rare

iron in room or available from front desk - only option given was the laundry service

we got to see the view from the gym/plunge pool on the roof

i need late check out and iron, they helped very quickly

4: appropriate for young adults

the wifi was good

oissant,orange juice) -close to the center and metro -good check in and check out -bed -wifi

wifi was poor and the tv was unwatchable as it seems the dish maybe out of line, but i didn t

wifi works in the rooms

laundry service was returned to my room 28 hrs after i left it and 4 minutes before i checked out

great location. lovely small pool. clean and good value for money.

small gym but it s under refurbishment

rooms, friendly staff, nice late checkout, and early check in - we arrived early but they had the room ready

highly recommend the hotel and if you travel with kids - this is your place

great to have basic kitchen facilities and access to the laundry

laundry facilities on site

i did not remember (special thanks to her exceptional will to help), clean an neat, free laundry/ironing room

there is a laundry room in the top floor (6th) but it didn't had any air conditioning, and with an outside

spacious apartment. laundry facilities. lift.

young ladies at front desk were very nice but i was unable to get laundry done due to fallas even though i faked

excellent cocktail bar cafe madrid part of the hotel. perfect location.

the facilities were very clean and the room service folks kept everything nice and tidy

bar wasn't open when we visited but this gave us an element of privacy on the terrace so we didn't

almost everything! i wish there were more hours for room service.

helping and welcoming staff good breakfast nice room cosy beds

i travelled with my husband and three kids, we had a separate bedroom for us and the kids had a biunk bed and

you have to park the car 2 block away and the pet friendly room was very smal

great wifi, friendly and helpful staff, good breakfast.

family room (double bed + bunk bed for 2 kids) was slightly smaller than i was expecting and only window opened

limited information from. staff about laundry services. please provide a sign

friendly and helpful staff and such a good location in the heart of valencia very clean lovely breakfast

value for money, clean rooms, relatively comfortable bed, kind staff, the availability of free wifi

good wifi

breakfast was basic although appropriate for the price

it's a really nice hotel and room (though no view), great shower, good wifi, the staff was really friendly and

also, we had access to a small kitchen that wasn t useable as it wasn t utterly bare

wifi is very poor

the room was very large and comfortable, mine even had a little kitchenette

wifi good very nice bathroom products, towels etc bed very comfortable staff very

inexpensive laundry service

a guest laundry facility

appreciated the fact that there was a laundry, right next-door where we could wash our clothes and, as a bonus

generally our stay went well, breakfast good, solid wifi

wifi was very poor

let me also add that the hotel has room service, mini bar, laundry service and more

they got us set up with doing our laundry which was appreciated

the only thing i missed was a little notebook to pen down the number of laundry pieces

they even had some extra routers (with password) because my partner needed a secure wifi to do some work

wifi was spotty if you are using any kind of no-track software or business vpn

our laundry was not collected from our room even thought we placed it in their laundry bag

small pool, but nice escape from the heat

it even has a pool on the top level

all the room facilities worked,wifi was good

the pool area was a bonus, and a real treat

rooms are big and spacious, very clean and confortable

a/c in the room worked but was noisy and of course drinks in the bar were

location, fantastic hotel, the whole experience was brilliant from room to spa facilities could not fault one

with big rooms, good restaurant & bar, relaxing courtyard, pool, wellness and decently sized gym

really poor wifi

laundry practlically not operating

we particularly enjoyed the sun roof with bar and splash pool - it's

lovely pool but wish it could be bigger!

late so after a bunch of activities around town the hotel allowed us to use the rooftop bar and pool which really

the only reason the rating is 4 stars instead of 5 is that wifi was only intermittently

my kids loved it

really enjoyed the space itself - master bedroom plus a living area with a pullout couch for the kids, classic

size bedroom, clean , included a small kitchen area for use if needed

gym is small (which is ok) with a multifunction resistance machine (which is great) however the

every thing i like maybe something i want is to improve the gym a little

if you need laundry, there are many around, just few minutes walk

laundry service was good albeit somewhat expensive

great location. very comfortable room with large bed. good breakfast. convenient parking.

the bar service

the room was very spacious and room service was excellent

only issue was the slightly patchy wifi which did drop out a few times

all of the above..and cozy bar for relaxing.

splash pool welcome for a dip at the end of the

while pricey soft drinks and coffee are free in mini bar/room service - a nice touch

the room was beautiful, the pool is amazing, the breakfast is fantastic and the staff is extremely helpful

layout of the cr, not so fast wifi,

wifi was great too, even when i needed to work for a couple of hours (calls included) i didn t

wifi is more than slow and unusable in the room

rooms are huge the shower worked well decor beautiful pet friendly, 10 euros per night the location to the

good wifi (for working from the room), friendly staff (good with recommendations

they didn't have a laundry iron in the whole hotel. ud83eudd26ud83cudffc

lack of iron, you can only use laundry service. we didn t have double bed as requested

they told us they had a laundry service, however that wasn't in service as it was sunday

the first hotel i have stayed in which didn't have an iron only laundry service which was less than ideal due

of my items of clothing got taken with laundry and was never found and nothing was done about it to reimburse

also we asked for laundry the first day and the say

beds too hard.ridiculous laundry prices!!!!!

i also called to ask if there was a laundry nearby and the lady that answered said she would call back but she

wifi was terrible. it made uploading our photos very difficult.

there’s a school next to it so you hear kids all day long

small showers and no laundry facilities, at least self service

great stay. staff is extremely nice and professional, also, the laundry service is great

we were ripped off with the price of laundry cleaning 4.95 for a pair of socks !

maybe a bar open.

restaurant and bar staff also very friendly

no ac and laundry facilities

wifi works good

very clean and good wifi

really good location, friendly and helpful staff, daily room service , very clean

wifi free and very good signal

damaged my travel companion s clothing in their in-house laundry but refused to compensate for the 800 loss

damaged my travel companion s clothing in their in-house laundry but refused to compensate for the 800 loss

channel - bed is big and very comfy and with nightly turndown service - slippers, bathrobes + laundry bag provided

was on the floor near our table until we notified waiter who then proceeded to kick it in kitchen and stamp on

we ordered room service breakfast which was amazing

breakfast was ok but a little plain , busy after 9am

the only coffee available at breakfast was instant

wifi connection was poor, i would not rely on the wifi if you don t have data

was facing apartment kitchen window so had to have curtains closed a lot of the time when in the room

the location, view and the full kitchen.

then out of nowhere there was an avalanche of families with young kids getting priority access to the pool

every day the kids club run from hotel have access to pool and is very busy

service from the staff, pool and gym

its shared also with kids school and residents

only downside the snack bar area

we asked for a double room so our kids could have space but still be with us

loved it, great hotel for trip with friends, loved the pool and roof

as deluxe on the 28th of january we went to the hotel around 12:15 , we asked for early check in, the

good staff. nice room. the pool is smaller than in the pictures but it's very nice.

quality of the gym was average and did not even have a mat for basic exercises

if you want to visit city of arts and sciences location is superb and they are pet friendly.

clean rooms, friendly staff, good location. fine but not great wifi.

ordered room service, 2 burgers and fries, simple right

wifi didn t work 4 out of 5 nights. very small closet

i was surprised we had to pay more for the pet

the pool is not designed by someone who swims - no easy side grip for turning whilst doing laps

i would return :) bar was nice too

before the wifi was patchy but that's not surprising given that it is a large hotel with the high demand

the gym is rather small but enough for some basics

staff during breakfast was also very helpful and kind to our kids

location right next to the wall, laundry, pharmacy, bakery, and stores

they have a phone but no room service and when i asked about laundry service they pointed to the self laundrette

location was super (among other things next to a laundry place)

staff are friendly and helpful and their was a laundry service next door which i used and was easy to use and

room was next to the laundry and the storage room, slammed doors since 7 am, spinning washing machine running

provide more drinking water. room service menu does not have food items.

wifi was patchy

arrived for our anniversary and first time away from the kids so we were super excited

roof bar closed 2 nights running, so only room service available for end of day drinks

good wifi

no laundry service.

the room service is poor

the spa bath and its fittings were very old and discoloured making it look less clean than it probably

staff, lovely room with a huge double bed, bathroom with a spa bath and double vanity, close to lots of

the spa bathtub was not clean well

within walking distance to supermarkets and coin laundry facility

very friendly and helpful staff, they provided early check in and it was very suitable

the room is clean and wifi works fine

pool and buffet breakfast

nothing except it would have been amazing if they had the use of a pool complex.

don't have ironing in the room nor in the room service, the only way is to use the laundry service (no available

this was literally my only complaint but there is a laundry service available at extra cost

air condition was great and wifi with normal speed

and prompt room service with a good selection of pastries and fruit as well as fresh juice and hot coffee

we really liked hotel bar which offered good coffee and other beverages

the hotel has got a restaurant and cocktail bar which visitors can enjoy too, didn't try it but the menu seemed

little gym was great to have as an extra

good scented rooms and hallways, good toiletry, beautiful selection breakfast and dishes at the bar / restaurant

i didn t use the gym but it was great that they had one

kids under 6 enjoy a free breakfast