we used the elevator near the laundry facility, it's fine, but very small and required a little more walking,

at least the pool was opened for use.

too many lil kids in the hot tub

comfy wifi worked

easy access to premises, lots of parking available at any time.

room service + there was no water in the room (bottle) or in mini fridge

.good bar restaurant on site .very pricy.

great parking into building access

pet friendly

i like the cleanl i ness of thr room, breakfast options, gym facility and snack area.

laundry on-site was clean and well kept

customer appreciation dinner...very nice.... laundry area and whole grounds very clean...

i like that each room had a usable kitchen

beds comfortable and kitchen is nice

the location and being pet friendly.

was helpful and laundry room area was clean and efficient and affordable

we informed the front desk and were told our option was to wash all our clothes in the laundry at their expense

the laundry area was small

i liked having a full kitchen

pet friendly

had a room across the hall from the vending machines and ice along with the laundry so needless to say i was

our room was right across from the laundry and ice maker, so it was noisy at times

staff was friendly, liked the free breakfast.

limited breakfast for diabetics, wife liked biscuits & gravy

the wifi did not work well at all.

the laundry was in desperate need of new machines!! were extremely dirty and old.

the friendly staff! pool, breakfast, i wasn't nagged i felt at home. huge room.

pool was cold 1st nite stay

pool area beautiful. bathrooms could use some updating

cleaner pool and area.

had to get our own towels, take used to laundry shoot

pool and we loved the quite time 9pm-9am the hotel offered for the guest as well as the free breakfast,dog

materials all over parking lot, debris on entry road like screws and brackets

our son enjoyed the heated indoor pool and we loved the quite time 9pm-9am the hotel offered for the guest as

the breakfast was delicious and the lady working there was extremely friendly

vending and ice on every floor, not the 1st floor with laundry

this hotel is considered pet friendly please shampoo the carpet if you know a pet has been in there or really

the gym was not open at 6:15 a.m

liked that fact that it offered handicap rooms, free breakfast and the front desk staff was excellent

enough lights in parking lot

laundry and gym were also closed for renovations and not available for use

hard to find the entrance, and not easy to get out of the parking area.

parking was tight. i have a camero ss and there wasn't much room to open the doors.

hard to enter parking lot

allowing us a late check out on our last day

our room was also in the basement next to the laundry room, which woke us up at 9am every morning

the room was cozy and there was plenty of parking

barely any parking

very friendly and accommodating staff; pet friendly; great location

the gym is so outdated and only had 30 pound weights

the breakfast bar was not very well stocked.

they had on-site parking.

good location. sufficient parking available.

one lady working the parking lot in and out of cars prostituting herself all night

the wifi is constantly going out.

room was very dusty, the towels were no absorbent, scratchy, very noisy and no laundry bag was in room

laundry room is a little expensive. but i do appreciate to have the ammentity.

no washer and dryer. they really should add laundry machines.

asked if i had a service card and kept calling him a pet

the staff was excellent! the breakfast was wonderful.

a bit noisy on the weekend due to the number of pets staying at this property

liked the pool , and things to do for kids

nice set up to have kids with a high chair, little play area, and tvs

the fire alarm went off at 1:00am and i had 2 little kids and my elderly grandma to get down 3 flights of

poor gym

the pool was nice

the breakfast was average. coffee was good, though.

pool could be bigger/warmer.

clean and comfortable. kitchenette was very convenient.

parking was so so. breakfast was crowded. not many cereal choices.

close to everything you need (cranberry mall, sheetz, getgo) upmc hospital and turnpike laundry on every floor

dryer was broken and the one that worked took 2dollars off of me,no quarters at front desk for laundry

working ice machine and laundry on floor

we arrived late and were hoping for a late check out

they travelled home with my kids

the kitchen and laundry are still under construction, and the free breakfast is granola bars and fruit

couldn't access pool, workout room, no laundry

laundry is available, takes cards, no coins needed which is nice

no laundry service like advertised

staff doing laundry in main lobby

no laundry bag in room but that's a minor concern

i also didn t understand why there were not trash can liners or laundry bags

the indoor pool and workout facilities were beautiful

breakfast was great with gourmet coffee and the waffles my daughter loves

room very messy and no room service

paid extra twenty five dollars for an early check in due to traveling, and they told me the room would be cleaned

i called the next morning to see about a early check in because i had to get ready for a funeral

the gave us an early check in so we could sleep before work.

desk said they were out bc they had no staff to do the laundry

convenient location, free laundry, nice fitness area

free guest laundry

bed was very comfortable to sleep on, also having complinmentary laundry as well was a bonus

facilities include free laundry room with washers and driers

add laundry facilities

no laundry

mentioned above, we were across from the laundry facilities and could hear the staff talking in the hallway

the bar was closed and no wifi

amongst plenty of food options, it was a bit difficult to locate as it was sitting in the back parking lot of

to pay for wifi

pet friendly

no breakfast and wifi cost

gym and pool

clean, great location, nice gym.

the room was great, and the pool was beautiful!

gym and pool open. classy and comfortable.

parking was easy

seems a challenge to access the so called free wifi especially the faster connection if you're a

but the kids still loved it

any used laundry had to be thrown down the laundry shoot by us

was located across from the laundry room

need to close all the way to block parking lot lights, make sure not spots on sheets and tv remote didn t

parking was tight because a getting a new coating on half

i liked the location and free breakfast.

had a guest laundry

combination laundry/exercise room

t daily cleaning of rooms and when asked i was told to place my items in the laundry shoot myself and bag up

staff was courteous and explained everything they had to offer upon arriving, such a breakfast, the bar, and

nice staff, super clean room, comfortable beds, and really good breakfast

i had to do some laundry and the machines did not clean the clothes well at all.

covid having many things closed like the breakfast, bar, pool

pool was too cold to use

we got an early check in around 1, there was an empty food service tray at the door down the hall from us

even w/ all the extra rambunctious kids there, the staff were still very patient, friendly and helpful

the staff was all friendly the pool was nice having laundry facilities available was great

the laundry area was great so we didn t have to travel back home with days of dirty clothes

breakfast is bad

breakfast was great. parking was easy.check in was easy.

the pullout was covered in stains of the unknown, it was caked in white pet hair (hence the title of this- as

it was clean, pet friendly and conveniently located to everything.

comfortable bed, gym, pool, staff, breakfast.

breakfast line to the waffle machine was long and packed from the taylor swift concert but was good

nice breakfast

breakfast was also good- loved the waffle maing machine

additionally, the wifi is terrible

pet friendly. location. parking.

pet fee was ridiculous

was easily accessible, close to restaurants and shopping, and there was plenty of convenient parking

still left over in the pool area over night still wet wanted to use the hot tub in the

tv remote didnt work, air vent for bathroom missing, no laundry bags

no laundry room

when we pulled into our parking space

motel was clean, had a good selection for breakfast and a nice indoor pool.

pool was wonderful

wonderful , healthy breakfast.

breakfast was very good and lots of choices.

nice suite and staff was kind and breakfast was good.

excellent breakfast daily with lots of variety hot and cold

the room was huge! the pool was open and the hot tub!

the laundry room was a mess with garbage all over the floors

for anyone sensitive to things like scented laundry detergent it was very

with wifi intermittent service in room

the free breakfast was very good with a variety of food

bright, friendly staff, comfy beds, great breakfast.

no early check in. (1 hour). wifi connection was like a 7 step process

friendly staff, clean and well stocked breakfast area and convenient location.

had to go to light turn around and then turn into the parking lot had trouble finding how to get in at

only issue we had was the wifi wasn't working

pool area was nice. staff was friendly.

the gym, steam room, and sauna

bar was great

the gym/spa was limited and the sauna was not hot.

overall your hotel is excellent. sauna, pool, jacuzzi, and a real fitness room!

restaurant and bar were not open - but these are challenging times

breakfast was decent. it had several options.

the breakfast was not exactly what i would have loved

breakfast was good

cleanliness, personnel and breakfast selection and quality.

great breakfast

laundry facility came in handg

to pay to wash laundry

the breakfast was hot and fresh, the dining area was very clean and was set for times were you didn't

breakfast was awesome.enjoyed the hot tub while son swam

it was so easy to run out and grab free breakfast for the kids and bring it to my room

the pool and the windows in the pool room need cleaned

early check in was awesome. nice location to shops, university.

one of the reasons we picked this hotel was because of the swimming pool for the kids

one of the reasons we picked this hotel was because of the swimming pool for the kids

did not care for the breakfast

i love that the laundry facilities are no charge, except for laundry soap

the laundry was free the employees were excellent

the exercise room and free laundry were a bonus

good location, nice size rooms, big kitchen

great pool and a nice breakfast spread.

the same as the laundry bag

no breakfast, no laundry, and no cart to transport my property from the car to my room

no housekeeping service due to covid and yet bags of dirty laundry laying in the halls

i would love a full hot breakfast until 1030am, i would love a pool

the long-term parking is not well-lit and that was worrisome

we were next to the laundry room and we heard strange loud buzzing that woke us up one night

wasn't busy at all and we were right beside a family with a baby and kids

very clean. comfortable rooms. friendly, helpful staff. good breakfast. good location.

parking is limited.

the morning staff was very cordial due to the extra work put on them having to serve breakfast.

used on site laundry and staff was v

the receptionist seemed a little put off when we asked her for change for our laundry.

smell in room,clammy polyester bedding,trash overflowing from cans in parking lots,sticky drip on elevator

the morning breakfast was well stocked and satisfying

the continental breakfast has everything you need

this was the end of our trip and being able to do laundry on site was really handy

very friendly staff. so helpful. nice laundry facilities!

good location, great laundry prices compared to surrounding laundromats. good size room

convenient location, friendly staff, good facilities. plenty of free parking.

the parking is too crowded with trucks during nights.

the laundry area was out of order. i had to use the laundry facility at a property next door.

the friendliness of some front desk staff. no trash bags in rooms or laundry bags. thin walls

like to have breakfast be available later than 9 am

pool is small and only 4 but good for horsing around

pool was a bit smaller than appeared in picture, but kids still loved it.

were 3 adults and 3 kids 6 and under, so it was important to stay in the same room and the 2-bedroom suite with

bedding, large pool and hot tub, good free breakfast with waffles and hot foods, convenient parking and elevators

full kitchen! netflix and pandora loaded on 42 in tv.

was awesome and easy to find, shopping center was close, plenty of parking, swimming pool, fitness center, and

also i was charged a data service fee when free wifi is a part of the amenities

there s a laundry room which was clean

parking

no dish ware or utensils in the kitchen

poor breakfast

suite, granted our two queen bed request, ample parking, good internet, firm but comfortable beds with clean

clean and quiet. always saw someone cleaning. the free laundry facility is great

also the laundry was free all you have to pay is laundry soap

free laundry service

location, super clean, awesome amenities (cooked for my college kid and he got to do laundry) nice staff,

i was unable to use the on-site laundry facilities due to payment restrictions

area near office and laundry area smelled horribly of pot

i had to take my used towels to the laundry myself and request fresh towels

know to use the laundry i needed quarters, nothing was really said about it and didn't know it even existed

room is smaller than expected. laundry facilities were outdated.

laundry service due to renovation

layout of room, updated kitchen, breakfast, social gatherings. free laundry for guests!!

it was nice that i didn't have to pay extra to do a load of laundry

laundry for guests, spacious and comfortable rooms, and a delicious breakfast

i really appreciated how friendly the staff was and the laundry room was excellent.

other than my room being right next to the laundry room, it was a good room.

laundry facilities is a huge concern when travelling out of state for a hyatt i expect much more

is no guest laundry facilities

shuttle service is really great

free parking

only complaint at all that i had was the pool was a little dirty (brown gunk around the top of the pool), no

no laundry

then there was the gentleman josh stanson cna who went out of his way to find me a place to do my laundry ( we

was like it wasn't part of the hotel: we entered in the back, went through the aisle where the laundry facilities

late check out as our flight was delayed.

awesome breakfast and pool!

the fact that there is a laundry facility on site it should be a easier process of getting quarters

shower room and changing room attached to the pool

wish pool and breakfast were available.

kids running the hallways all night long

the swimming pool water was chilly for the kids but other then that it was great.

he went into the laundry room and folded some towels from the dryer for me

laundry attendant, exceptional

staff was not always at the front desk when needed they would be in the laundry room speaking to other staff

dirty laundry was piled out to the evaluator

) there was plenty of parking, though

there's also a laundry room where you can wash and dry your clothes for $4

the staff, breakfast, snacks, laundry..

laundry facilities

i liked the kickback and that the hotel had a laundry facility.

i booked i call directly to the hotel to make sure they have laundry facilities

laundry, pool ,breakfast coffee 24 hours and most of all the staff

not even an option, which was a bit disappointing- but we enjoyed making our own waffles and the kids did love

breakfast was what we expected, parking garage under hotel was awesome. extremely quiet!

gym, location, staff,breakfast and room, clean, and quiet

kids loved the pool and it was a nice area

laundry aide was appropriate location privacy provided wifi connection

laundry took four hours to clean and dry

but they could at least clean it literally takes a rag and some soap and throwing stuff in the laundry

doors and guest laundry room

the laundry is very affordable and there are alot of great restaurants nearby

amelia in laundry and the rest of the housekeeping staff were

a very good laundry room

no traffic noise. friendly staff. good breakfast. good sized rooms. laundry facilities.

manager/owner was very kind and assisted us when we had to call in order to request early check in

friendliness of the staff. hot breakfast.

laundry available

trashcans overflowing, dirty laundry in the hall for day

wifi was out

bad breakfast (nothing there actually), no wifi, swimming pool under maintenance

wifi signal in our room didn t keep hot breakfast available until end of provided time window

of laundry services, $27/night parking was a surprise, the toilet and microwave were dirty when we

they left dirty laundry in a basket in the closet

key room card maker, ice maker, laundry room, printer for receipt)

pool closed

kitchenette

location isn t too far from the things we wanted to do and there was ample parking which was wonderful

the smallest bar had great drinks and good nibbles

had 2 rooms 3 adults and 2 kids

grab and go breakfast was warm and ready on time with delicious house-made ham and cheese croissant, fresh

great staff and support with shuttle for our activities. great bar!

dirty laundry left in room

was room service trays/food sitting in the hallway outside our door when we checked in and was still

the pool was a little to cholrified

got cash to spend at casino. shuttle service to and from casino and breakfast was great.

had issues with the wifi on both my laptop and mobile device

several times were turned down for towels because they admitted they didn t do laundry for several days

had laundry bins and appeared to be doing laundry or packing it or something right in the front lobby

the condition of the gym equipment was poor

( casino and downtown) great breakfast

liked the location, the clean new look, the in-use indoor pool, the available parking, and the great room that

asked for laundry service on saturday evening and i dropped my stuff at the front desk

no plastic bags for laundry

housekeeping did not clean the room - left trash and dirty laundry

fantastic location, close to lrt / food / bars. great breakfast.

breakfast,free wifi,parking on site,great location,walking distance to lots of places including royal casino

nice location & the roof top bar was so convenient

has valley parking a bar and a restaurant upstairs with the most amazing view the elevator ride the lobbies are

rooms are very big, and it s pet friendly

nice bar in the lobby

small gym, with no guaranteed access to the rooftop bar i would not stay here again

the hallways were littered with trash and piles of dirty laundry on our floor

the room where the pillows and blankets and laundry is kept was open most of the time and it was disgustingly

not having laundry facility

the rest of the building was dirty . laundry in hallways , trash on floors and in elevator .

restaurants/ bar on site court yard for our pet

no way to get laundry or dry cleaning. bar and restaurant could stayed open later.

website says there's laundry facilities in there or not

services. no laundry. amenities. parking

there is no laundry or in-room dining facility, things we take for granted in india from hotels that claim to

kids running in hallways

did not have a laundry room and i needed a dryer

just wish it would have a laundry room.

nothing within walking distance, and no laundry room on premises.

no laundry facility

kids like making their own waffles

laundry

pool had long hours. laundry available. it was clean. staff were awesome!

this was the end of our vacation, and reluctantly we had to do a small load of laundry

were 2 or 3 bus loads of kids that stayed there at the time we were there so there was a long line for breakfast

rooms are enormous with all facilities and they have lots of spots for parking

great guest laundry too and complimentry breakfast was great although i would prefer not to have so many

has laundry too for long trips

had an issue with guest laundry

great, but holly was exceptional ud83dude0d our 2nd floor room was conveniently next to the guest laundry

couldn t get wifi to work. very rude people/guests in hot tub/pool area

for a small family but just the little extras at this hotel that were the bonus - swimming pool, laundry room

also they were folding laundry in the lobby of the hotel

the suite's kitchen was well equiped

i liked the gym facility and that the staff was nice.

and i get this, it wouldve been nice if the bar was actually open, but really i think that was

guest laundry and complimentary soap. room was nice and quiet. temp control was effective.

no room service

good location, nice gym

i would like and inclusive breakfast, but the stay was amazing.

location, valet parking and the outdoor atrium. the attach bar was very cool.

no laundry facilities

gym and common areas were not as clean as i would expect

we're a family with grown kids and everyone liked it

i love the fact the the gym have to be key access only and the building as well

was amazing for pnc park and rivers casino

staff that was at the front deck at 11:00pm she was not nice to my kids at all we needed a maintenence man to

i wish i would have taken advantage of the 24 hour room service

there was no room service, no housekeeping, no shuttle, no gym

rooms were comfortable, clean and well equipped. free wifi. great pillows.

location was great, the onsite restaurant- bills bar and burgers- was fantastic

one of the bath towels had a wad of chewing gum stuck in it after going through laundry

no too many options for f&b limited services for laundry

no free wifi

room was great, bed was amazing with different comfort pillows and room service was wonderful

we understood with the pandemic that they were not doing room service, but we were upset when we brought our

i also used the free laundry facility which was very handy and a nice perk

operated laundry facilities, but there was no place in the hotel that could provide any quarters for the

wifi connectivity

when i called and told the girl at the desk that there is no way two kids can sleep on that, her response was

restaurant had limited hours. no room service to order meals

laundry soap that is used to wash sheets and towels should be unscented

more laundry facilities

comfortable bed, great bathroom, kitchen, safe, valet parking

awesome breakfast and staff in the kitchen area

much,had to wait on room to be cleaned and inspected even tho my request for early check in was submitted and

and also liked the fact that there were kitchen and laundry in the room

historic building, good location, convenient suite with full kitchen and laundry in unit if that's needed or

coffee offerings in room were great, they offered laundry detergent, dishwasher detergent, dishes

location, the kitchen and a decent view. the staff i cannot say enough about them!!

the kitchen pans and some cutlery were left dirty

there was a coin laundry so it was convenient to use

amenities were plentiful-pool, hot tub, gym, laundry, outdoor patio, free breakfast &

the pool and hot tub , the laundry facilities, and rooftop patio were all great

that they offer are impressive: breakfast, the early evening drury 530pm kickback, and a guest laundry

helpful staff, guest laundry

there is no mineral water available even in the minibar no regular laundry service although you can ask the

breakfast was good

the rooms, gym and wine hour.

in terms of the room, we chose to spa king, and we loved the funky decor, the delightfully comfortable bed,

from reception to check out, the service and the services, including restaurant and bar were really a cut above

staff checked us in and made sure to acknowledge my 6 year old daughter and got her a kids pack of crayons and

the mini burnt almond torte i received via room service was pure pittsburgh

staff were pleasant gym was good holiday decorations were nice

quality was the best i've ever had and i travel frequently room service timing and quality of the food was

no room service

were out of things (chicken tenders) and you can t purchace laundry stuff after the gift shop closes

pet friendly

- clean - comfortable - expensive pet fee

i loved the bar the food was so good

super loud kids in the room next door until early morning hours.

there was no laundry service

partner & i were traveling with our pet dog on holiday, and this location was perfect for exploring the downtown

had awful trouble connecting my iphone to your wifi

the staff was so friendly. hotel employee on the night shift was a the best. had a great gym.

wifi and tv worked well

room was very clean, i travelled with a pet and found the room to be nicer than expected

pool area was super cool on the roof n all

my son had a zoom meeting and they gave us early check in

location was perfect. nice bar and good breakfast

one of the main reasons why i booked that hotel was so my kids could swim

good breakfast choices. very nice staff.

breakfast could use some improvement, but it was ok

also as a bonvoy member i felt i should have been with the protected wifi service

spacious, clean, comfy room, great shower, great breakfast with great view over the monongahela, super friendly

i wish i had stayed longer so i could've had a chance to use the gym but it looked well equipped

i liked the laundry facility onsite also

not enough soft chairs. doors slamming,laundry room across the hall to noisey.

hotel was fancy, it had a fancy feel and look to it, plus they had a laundry area and an indoor pool which is

in laundry room had to stand out in weather for hours

i loved there was onsite laundry facility as well

no laundry no goods staff no cleanliness

or laundry bag

breakfast cut way too early

convenient parking, and a good breakfast in the morning

to me, he told me my king room wasn't available, it was being renovated(i like to get rooms with kitchenettes