the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

they offer laundry services for 3-6 euros, depending on the load

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the

the laundry service shrank/damaged my clothes beyond repair

couldn t do laundry because it was saturday night and there is no laundry on sunday

they have laundry service

laundry service was reasonable price

the laundry service is high recommendable

they also do laundry for a good price

speedy laundry service

they offered us laundry services if we needed but since it was the beginning of our trip, we did not need to

central location, kind staff, quick laundry service. had a great stay.

its location to the terrace, from laundry services to the cleanness, it has been a fantastic experience, thank

best of all same day laundry service for when you return filthy from volcano ud83cudf0b hike

nice location, cheap laundry service, balcony off lobby

laundry service across the street and center is a block away

the rooms are very basic and the spa was closed

the ladies serving breakfast were so lovely and polite

great breakfast quiet good roof top terrace

unable to shower after a long travel day caused significant discomfort, especially with young kids

quality cotton bedding and there are laundry

we also benefited from an excellent (and super, super fast) laundry service for a very reasonable price

good customer service resourceful and friendly my laundry was done ( for a fee)

great price for doing laundry

not like that i did not have wifi on my room, i had to go out to the patio to be able to connect ud83eudee0

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

also, the parking spot provided is only in the cabin

room given to us was next to the maids room and next to the laundry room so you could here the staff chatting

first room i was assigned was in a dark corner next to the laundry room

placed next to public coffee and laundry room

staff was helpful to arrange for expedited laundry services after an outing to acatenango

asked the sheets to be changed and they gave us a new one with even more stains laundry service really expensive

besides all that the stuff is not welcoming and the breakfast was very poor

the breakfast was tasty and the staff were friendly

there's a restaurant and a bar at the hostel

while breakfast was included in the very affordable room rate, the restaurant was quite expensive if you

the breakfast consisted of a platter of fruits and a little pancake

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

the room off of the bar is noisy

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

pet friendly can improve

the wifi sometimes stopped working for a few minutes but then it was good again

the wifi there was very fast compared to most other hotels and locations in guatemala

place was really clean and the staff was amazing, i never had a problem with the wifi

good breakfast included with a great view of the volcano

very good breakfast

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

laundry service offered

staff were helpful with all our questions, organising tours, laundry etc

clothes came back from laundry looking worse than before

also, their laundry service was fast and did a good job for a fair price

15 - a dingy room at the very back, noise from the laundry next to it

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

the mattress was very old and uncomfortable, and the noise from the bar across the street was loud enough it

working wifi

only thing was no iron in the room or laundry service. we managed.

the laundry service was efficient and fairly priced

excellent laundry service (the best we had in 3 months in central america

laundry service and the beautiful garden and seating area

laundry service and attentive to things

also they charge 40q a lb for laundry which was literally outrageous

after the upgrade, wifi is not stable enough for videoconferencing

the cable and wifi were free and rather reliable

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

parking lot leaves you wondering

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and

centrally located had parking

since we drove, parking was import to us and the hotels free parking in a small courtyard perfect

because of the easter week processions, their off-street parking became a real plus

i also got completely ripped off with my laundry and charged $120 for a few

damp, so the third one was the one we took, which didn t have any natural light sadly, and wifi didn t work

room smelled musty. wifi was poor which made major hard ships

there s a great restaurant and bar and the staff were friendly and helpful

no hot water, no wifi

parking is not on the premises

the breakfast was unbelievable

the parking situation is a little difficult to coordinate each time you want to park or depart

beautiful, impeccable, nice staff, amazing breakfast

breakfast was delicious

cheap laundry prices

laundry and spa services were good and easy to get from the concierge

food for breakfast was great, as was the rooftop setting

am with their noise a b day did nothing about screaming kids running around the courtyard did not like it when

friendly staff, clean, excellent breakfast

laundry service was the worst

they did change the room, however it was right next to the laundry room which meant

wifi sucked

i liked the spa tub and the security of the place. it was also very quiet and clean.

limited facilities like no spa or pool, bathroom could have been a bit more spacious

they do laundry on site too for a very reasonable price which is very handy

they also offer meals, laundry service, and airport shuttle although all three are extra cost

they have a own laundry and they wash everything after a customers visit - even the blankets

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

friendly and very helpful stuff and the convenient spot, the useful extra services like laundry and the nice

we did laundry and it came back same day

breakfast was appreciated :) room 3 was nice and quiet even though this hotel is in the center of

the a la carte breakfast menu is an amazing touch and served in the beautiful open garden space is even more

it is huge and has high, vaulted ceilings and a large fireplace and sitting area

poor wifi, only works in the courtyard simple breakfast regular personal service not in line with the

great hotel, good location and cheap laundry service !

wifi would sometimes cut out, but it was good for the most part

no room service or other amenities , no water to drink

they have wifi, in our room we didn t get any signal, so we were forced to use our mobile data, but either

location, very clean and regural room service, hot water, very friendly stuff, quiet and

in room 101 i stayed, it was close to reception and laundry area so hear washing machine as well

the hotel is in a perfect location 2 minutes walk from everything, market, supermarket, laundry and restaurants

the wifi worked really well & there was a smart tv in our room

nice, clean rooms, very quiet. wifi was perfect too!

the only thing was the wifi signal that at times was slow and would not connect at times

was excellent, the room was clean, the wifi was fast, and they even do very cheap and fast laundry at a very

location, rooms were clean, you could do laundry at very good price

the lady that runs it was great and did an amazing job with our laundry which was really appreciated

for an extra charge they did my laundry and it was much appreciated

this place has a great location, helpful staff, laundry service, good security, and a great value

great location. lovely staff. laundry was done very well.

there was a broken window that didn't open and one window that opened into the laundry room

excellent location, kitchen to share

noisy no wifi bad bed

there is a communal kitchen, living room and patio area along with a rooftop deck

laundry was a little expensive although convenient

room was spacious, staff kind, facility beautiful, laundry service was fairly priced and prompt

the wifi is almost unusable

our kids really liked the playing area and the garden

wifi not good

), did the laundry for free

wasnt available 2 out of 3 mornings wasnt clean and the laundry was done in the kitchen and sitting areas

wifi was terrible, we did not get any signal whatsoever

wifi is included in stay

room was right besides the kitchen so it was very loud in the morning with other guests grabbing

great location. wonderful breakfast. very helpful staff.

they send you a what's app message as to when you want breakfast so it's always freshly made and hot

the location, the service, the facility to get you tours, breakfast was good and the price vs value, worth it

the room was clean and comfy and breakfast was good

the breakfast was excellent: eggs, beans, papaya, bread, and great coffee

we love the safe and secure underground parking lot

didn t like that they charge so much for the mini bar and that they charge gratuity on it as well which they

good to also know that the rooftop area is very small (you'd have to buy a drink at the bar upstairs and take

nice rooms, extremely comfortable beds, secure and spacious indoor parking at the property.

everything but the spa was out of service for renovation

there is a great and reasonably priced laundry service

really enjoyed the coffee in the room too + the laundry service

they helped us out with an early check in since their check in time collided with a wedding ceremony we where

had a spa tub that looked wonderful but we could not use it

big spacious comfortable bed, and the suite has a jacuzzi spa tub

laundry service just around the corner as well

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

good laundry service around the corner called 'cafe siete' if you need it

the free breakfast, room and bathroom was spacious, water pressure was good with hot water, location was

however, we had 2 kids, 1 fully grown and one teenager to be

location is good, breakfast is great. employees friendly.

the location was fine and the laundry service offered was good.

not a great deal of information provided unless we asked: breakfast time and location, wifi

wifi was strong

poor wifi internet signal... impossible do my work online.

wifi did not work in the room we were in and got an immediate upgrade

the facility is beautiful and clean it is 5 blocks from the center. they offer secure parking

the bar area is a bit dated/closes early

activities for the kids

is great, breakfast is amazing, and spa is so good, i really recommend getting a massage there

love the rooms and pool

there is a kitchen, a laundry service, free water and coffee and tea

free filtered water and coffee/tea facilities friendly staff paid but very quick laundry

laundry for a reasonable price

they offer a laundry service, and have complimentary tea and coffee for most of the day

fair price. good and speedy laundry.

my room was right above the laundry room, don't was loud at times

laundry is located just 1 minute from hotel

we used the laundry service the hotel recommended (and is affiliated with) and one shirt was damaged

wifi very weak

in general, wifi worked well (except from the balcony), so i could work from home easily

breakfast included was pretty small and not enough for me

they prepared us a packed breakfast because we had to leave early in the morning to hike acatenango volcano

wifi didn't work, property was locked at all times and sometimes the front desk person wasn't there

i expected wifi, but the one provided was working for 2 min in the main hall about of 15 min blackout

is super nice, you can see fuego the shower is warm no key but always someone at the door breakfast included it

would have given this place 10/10 were it not for the loud noises coming from the bar downstairs when i was

the views from the rooftop patio are breathtaking while the bar and restaurant is of the highest quality

the breakfast was tasty and the rooftop bar was excellent

there is a nice terrace where you can eat your breakfast and watch the volcanoes nearby

breakfast was good

wifi not good on the room had to sit outside but that was fine as we had no table inside the room

hotel is really nice, clean the staff is friendly and their breakfast was delicious, their pool area just stunning

location, has a nice parking spot and very good room service.

rooms were very basic, the bar extremely limited, the breakfast was just okay

hotel is really nice, clean the staff is friendly and their breakfast was delicious, their pool area just stunning

shower was warm but not hot, wifi didn t reach the rooms

wifi is not existed

beds were comfortable. room service was great , cleaned properly.

good breakfast, too

breakfast was terrific

close to great food & drink options, with the hostel 2 doors away providing a good laundry service & rooftop

is near the hotel that offers laundry and yoga classes

late check out

colorful blooms & hanging ferns were our view walking to our room and while having breakfast

room, amazing patio area, amazing view from 2nd floor terrace, free breakfast, free parking included

just make sure to get the wifi password for the rooms

wifi doesn t really work in the rooms

wifi only worked in the ground floor

the breakfast is great

staff was lovely, breakfast was tasty

their laundry service is great and fairly priced

we could store our luggage and they could help us with our laundry very quick

laundry service was poor

great location, modern and clean rooms, strong wifi and an awesome staff.

the wifi was everything we needed, the hotel is in an incredibly central and walkable part of the city,

wifi

good stable wifi

nice and clean rooms location access to kitchen roof terrace good wifi

clean facilities, friendly staff, comfortable, and great wifi

wifi was very stable and fast

are basic but clean, smells like fresh laundry as soon as you enter

breakfast was delicious and the location is great

was very friendly, the facilities were clean, and breakfast was very yummy

breakfast or at least free bottled water & coffee in the morning.

no breakfast available.

photos distort the size of the courtyard pool, which is just for decoration

the breakfast was fantastic

the breakfast is included and it was delicious - served in the rooftop restaurant which is beautiful -

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

staff, excellent breakfast, nicely decorated rooms, thick mattresses, and access to the large pool of their

they even helped us to send out our laundry to get it done

they also had parking, which worked great because when we arrived we realized parking was difficult in town

allowed for early check in since they had space

was a plus for us to have safe parking for our rental

parking available

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

good breakfast, although not included for kids in the reservation

breakfast was great it was nice to take a walk on the park of the hotel, and the also have a mini gym on the

the parking is very small

my husband and kids said they had the best burger ever

pet friendly the guest next to us left her dog in the room when she went out, left the tv blaring &

wifi is basically nonexistent

very noisy kids running around screaming until after midnight

wifi in the rooms was poor

wifi poor in room. outside good.

we can use also the kitchen for quick lunch

staff, rooms, atmosphere, and breakfast were all great

the breakfast was delicious

perfect location and lovely breakfast. clean and comfortable bedrooms.

breakfast was great

a 5am start), and their laundry service was quick and could be done overnight

good wifi

hear the traffic very well and the requirement for a vet certificate and $15 per night for a pet should be

the breakfast was good. the coffee in the coffee bar is great.

restaurant, friendly staff, good wifi, nearby parking lot

and the wifi generally worked pretty well, too

room service - no silence policy after 22h00 and before 07h00 - no hanging space for clothes

additionally, the laundry service was efficient and convenient, which was much appreciated during our extended

updating some of the hotel's art while we were staying there and the owner,gustavo, covered our laundry service

and a great laundry service

they also do laundry at the front desk

close to everywhere, good wii fii, they also offer laundry and transport service for extra charge

it s a complex for weddings or celebrations where the family could stay, they don t have pool or nice

convenient location, lots of small areas to sit down and chat, great breakfast too

rooftop terrace is amazing spot to drink fabulous mojito s or sangria expertly made by the bar and gaze at

sheets, warm staff, small number of rooms, impeccably quiet location, good breakfast, attention to detail,

breakfast was not included

wifi best in public areas

also, the wifi really works only in the common areas

you can getvyour laundry done across the street

breakfast included was perfect

wifi rarely available in second floor room

we stayed 10 nights and were very happy with the comfortable bed, hot shower, breakfast and cleanliness of the

the central garden was a beautiful and relaxing place for a nice breakfast and for an evening drink

wifi could ve had stronger connection.

the bad wifi.

2) there's no working wifi

we had wifi as well

laundry service prices were excessive,there was no view from the room, location was fine just a 10

the community lounge area was such a nice place to relax in the evening, as was the very cold pool (didn t

it has beautifully placed chandeliers, water features, a pool, multiple seating areas, and greenery on display

lovely room - cosy fireplace in the corner and beautiful terrace.

was a well stocked mini bar and snacks - all charged for but a free coffee making facility in the room would

breakfast, beautiful rooftop terrace, friendly staff & service, and very intimate atmosphere all

breakfast was delicious, room was gorgeous, lovely terrace, all round great!

the garden, the pool, the hangout room, the terrace, and your room (even up to the bathroom) are all beautiful

taking breakfast on the rooftop with a view of agua volcano was magic

property and rooms, big fireplace, beautiful bathrooms, loved the rooftop terrace with mountain views

the front desk arranged airport travel and laundry for us

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

wifi was not reliable and our rooms were next to the restaurant

breakfast was fantastic.

laundry dryer sound can be a little loud at times

great location, comfortable beds, good wifi! staff we friendly and rooms were cleaned every day.

wifi worked well, bathrooms are always very clean

the room was a decent size, the bed was comfortable, wifi worked well, pillows were decent, location was great

breakfast was delicious

didn t take advantage of the breakfast

also, the breakfast was delicious

breakfast served a little late

very good breakfast indeed

good location, walking distance to the centre (12-15 min), quiet laundry service is available and got it back

friendly staff, cheap breakfast and laundry

laundry service is available, i think a small bag is 30 quetzal and a large bag is 50 quetzal

we also used the laundry service which was a reasonable price for the area (50q for a mid-sized load)

location, on the edge of the city centre - walking distance to coffee and laundry facilities

laundry service

a sound of a laundry next door.

the staff is super sweet and helpful with arranging outside services like laundry, drivers, etc

hotel, great design, good attention and amazing restaurant, with a social approach to help kids in communities

great food and bar here too

location . place . rooms are big and cozy.good breakfast. very green and quiet place.

quiet, comfortable courtyard: beautiful, secure staff: incredible, friendly, and speak english breakfast: simple

finding the hotel was easy, there was parking, staff were extremely friendly and on top of things

the breakfast is also quite nice

oh, and their traditional breakfast is delicious

wifi in the rooms, no hot water in shower, jacuzzi and laundry facilities are not available like

is served till 9am and there is no room service

beautiful property, very quiet and good breakfast

so i found it hard to understand why they put people with a very young and loud (we understand kids don’t like

water the whole stay and i asked several times and they did not fix it, the weather was cold my kids could not

they have laundry available

we used the laundry and spa services, both were super great

we also used their laundry service and it was extremely fast aswell as cheap

the 'presidential' suite is no larger than a deluxe room and adjacent to the laundry room

the breakfast was amazing and included in our room rate

free laundry

coffee and cake are always available and the staff helped us with laundry and even ordering a pizza

is as beautiful as it appears in pictures, the staff is kind and attentive - they helped us with laundry and

friendly and helpful staff, fast laundry service

wifi was rough, it worked but it was very weak

hotel had onsite laundry service, which was convenient, though a bit pricey at q10 per pound compared to city

i don t recommend booking a shuttle or doing laundry through the hotel

of their way to help us - we had lost a bag and they retrieved it for us, they took care of our laundry while

reasonable laundry service too

laundry serv is available for a small fee

no parking site.

wifi was spotty so watching tv at night was frustrating

parking is 2 blocks away (plus they have free transfer)

it was also great to have wifi in our room and fresh drinking water each day (i appreciate that they provide

wifi is spotty at times and if you walk at night, the area around the hotel is not very well-lit

it advertised rooms for adults with direct access to spa areas; there where screaming kids everywhere outside

look & feel - room was really spacious - excellent hot water & shower pressure - restaurant & bar were

location, bad room service / not possible to have breakfast (waiting list of more than 1 hour)

everything! the location, spa, hotel design, breakfast & restaurant...

the room was very large with a wood burning fireplace

laundry

they did our laundry and it was very good

the staff are helpful - we arranged shuttles through them & got laundry done with a quick turnaround

used the laundry service and the clothes came back a bit wet

laundryservice

good location, nice quiet inside room. small deck upstairs to dry laundry.

their laundry was slightly expensive compared to full-fledged laundries

good laundry service

they were nice enough to let us do a bit of laundry in their basin and had a great spot for hanging it up on

there's use of the kitchen and it is very well provided

room, friendly and competent staff (they actually separated our wool from other clothes at the laundry), lots

strong wifi

building nice peaceful location, nice staff, everything was very nice apart from that the wifi was dreadful

also ample on site parking

building nice peaceful location, nice staff, everything was very nice apart from that the wifi was dreadful

pool very small

pool also, but small enough that i'm not sure you can actually swim in it

private parking lot was available though it was small, it was convenient

parking.

the pool was heated, courtyard beautifully landscaped perfect place for coffee or a gallo