there was laundry but it was paid

to shops and restaurants, the indoor pool was convenient since it was raining when we went, best part was the

room included everything needed and clean breakfast buffet was excellent location was perfect

plenty of parking

parking was kinda tight.

hotel had guest laundry and pool wonderful breakfast and were great about us checking in late at

big screen guest coin laundry

laundry was usable ($), breakfast okay, people polite, cookies in the afternoon

could not get wifi in room

kids running in the halls unattended late

the laundry room washer/ dryer were also good and clean the clothes well

dishwasher, microwave, stove, sleeper sofa, smart tv, a nice desk, an awesome closet, self laundry is cheap,

never sun on swimming pool

only thing we didn t like was that the pool was entirely in the shade all the time

very clean, great kitchen

it has a mini laundry room, which was

the noise from neighbors on the balcony and the use of the laundry is much too easily heard

wi-fi, t.v., aircoditioner,laundry

easy to find with free parking

appreciate the breakfast that was available due to the covid virus

laundry easy to use and heated pool open till late

had ants in the kitchen all over countertop.

spacious accommodation. well equiped kitchen. multiple bathrooms and toilets.

breakfast was also delicious on a daily basis

room was great and even though we did not use it the kitchen was a plus

laundry facility had no detergent (at the time), but i suppose that's easily solved by bringing

when we came down for breakfast he asked where that nice man was

pillows were uncomfortable & the other guests were incredibly rude (kids were allowed to play in the hallway

the a/c does not cool the room. it's tolerable, but not cool. need better breakfast options.

room is tight when sofa bed is open. kitchen small.

staff awesome,pool is great,lots of restaurants nearby, and they have laundry room on 1st floor

lost money in the laundry center told to call the third party company

my room, laundry, fitness, lobby, pool and parking lot area was very clean

the fact that i had black mold in my bathroom on the ceiling and needs to, be addressed the laundry facilities

the dryers in the laundry room aren't hooked up correctly so the machine takes twice the time to dry

laundry room a+

kitchen, security, quick check in, laundry room, breakfast (grab n go)

the convenience was great...it was clean in the hallways, office area and laundry room...

continental breakfast could be a little better there was only coffee and muffins

the staff were excellent, the room was clean and well stocked, the to good breakfast coffee was one of my

location and parking.

( i booked a non smoking room)

location great price for this area rooms look great and pool was relaxing the breakfast was

rooms are great, really comfortable bed, pool is great

breakfast was yummy, the rooms were great and the staff was excellent and greeted me with a

there is laundry, breakfast and fitness room, all a plus

they had laundry machines on 1st floor

we did not use it, the facility had a gym, pool and laundry room

dryers in laundry room

the laundry room also was plus because we didn t have to take back a suitcase full of dirty clothes

lithe rooms should have a refrigerator and microwave and better laundry service for the price.

no swimming pool and laundry rooms were out of order

breakfast was phenomenal and the hotel was conveniently located next to where i needed to be

only elevators on one side of the bldg and there were a lot of leaves in the pool

next to road nowhere to walk too close by , and although it says spa on the website there isn t a spa on site

no amenities in the hotel available such as room service or laundry

super clean and loved the fast wifi and smart t.v.

noisey a/c, room needs updating, you have to pay for wifi

they are not doing room service at all

with kids paying for wifi was a bummer most hotels already include it

cleanness, leaking the ceiling in laundry room water is over the floor.

the laundry facilities were also a great perk, making it easy to keep up with laundry during a

laundry lady ms keia was every nice and helpful

some interesting characters hanging around the parking lot and in the building, lots of bags of laundry behind

also, it tends to be confusing as there's another extended stay in the same parking lot & a third one just

staff. rooms. laundry room. cleanliness.

smelled bad, torn furniture ,hallways smell of pot, out of creamer, plunger, quarters for laundry, rude stoned

in addition to that, the laundry service was expensive and there are only a couple of washers/dryers not giving

clean. comfort. parking. in room amenities

i love the fact of this place being pet friendly

comfortable room and easy parking

seriously, it took 10 minutes just to get logged into the room wifi and then it started prompting for 4

they have a pool and gym which is always a plus

the pool didn't have a hot tube.

the food and the pool area

pool water cold laundry only one (not enough)too many people

no laundry service

and then traveled to orlando for meetings in winter park, really appreciated having a kitchen and laundry

breakfast was hot and fresh

clean, well equipped, nice pool

only thing i could say is that the laundry room needs to be a little bit more kept up but that's very minor a+

i like the businesses that are in the area for food, laundry, convenience stores, etc.

liked the opening in the parking lot fence that let me walk to a nearby perkins

s run up and down all day and late night,roach is everywhere in the room , has mold behind toilet,wifi is so

this location, had elevator for 3rd flr room & significant handicapped parking

laundry area and nice pool when it s open

was one of them 2 housekeepers on shift saterday morning, went out of his way too escort me to laundry to ensure

laundry area machines were broken

laundry,everything

all the are very pleasant but thanks tammy for giving me a shirt when my clothes where stole from laundry mat

entrance to parking lot

not only that the parking lot was not at all safe

breakfast and no bugs

parking roaches

breakfast & friendly staff

having laundry facilities accessible on our floor was helpful

i have no complaints. i think it was one if the better breakfast buffets we have had at a hotel.

clean, stocked and great selection in hot and cold foods, staff maintained area throughout the breakfast, always

location - good breakfast - great gym area - proper clean equipment

we also ate an evening meal at the bar area and kathleen was our server/bartender she was friendly, professional

tv doesn t have wifi!!

nice staff and very helpful on email with sorting out late check out

no room service due to covid which i understand but the price should have been better

shower bad phone bad room service bad

room was very clean, the lobby and fitness center as well

the laundry room on site was nice

big tv, laundry basket, large fridge, large microwave

the laundry room the key card access to the building

there is a laundry service on the ground floor that charges 2

washers & dryers in laundry room worked half of the time

laundry did not dispense fabric softener and the ice machine on my floor stopped working

all the amenities. gym, laundry, meeting room, on site car rental.

excellent facilities, gym, laundry, parking

laundry room needs upgrade, doors closing too noisy like most hotels

excellent staff. quiet, nice gym and laundry facility. nice breakfast

laundry machine dryer not working and hot breakfast did not have veg option, even potatoes had

we needed to do laundry before we left on a cruise and it took us more time than expected

that breakfast!!!!!!!!!!!!!!!!!

no bar or restaurant in the hotel.

freezing swimming pool

the wine bar is awesome across the street

dirty wet wash rag in tub, no bar soap and stained pillowcases required changing

was sad to learn there was no longer fresh basked croissants for breakfast or room service coffee

property the insulation isn t super great and it is right next to the train tracks and a loud bar with music

walls are paper thein, poor wifi

lovely property has it all- updated rooms, great food and bar, excellent staff, beautiful pool and gym

hotel comfort friendly helpful love the staff and hotel the bar was comfortable and the grounds

the pool area and exercise facility were beautiful

one little thing was that the wifi password was not displayed in the room so we had to call guest services

, service , excellent neighbourhood with museums , restaurants, walking promenades swimming pool

knew that we would not eat breakfast because of our diet

the price for a pet is way to high.. 25$ and we have a small dog

more parking needed and variety of breakfast

parking spaces are tight

the room was perfect just the parking was limited the breakfast was cereal and service was good

very clean great staff but i tell you the most wonderful part about the whole thing was that the laundry was

great place, free laundry, and yessenia at the front desk is awesome, goes above and beyond

we ended up having to do a load of laundry and found out that laundry services were free, and that was mindblowing

and laundry was free

the dryers in the laundry room, only half of them worked. needed a light in the closet.

laundry room offered tap to pay and you could monitor the status of your wash/dry on your phone

other than that the hotel was very clean so they may need to look into the staining issue with laundry company

laundry room update is a must

also fire alarm went off due to fire in laundry room

laundry mat experience is horrible

the fact that there was a laundry room on property that was great

small, laundry washer & dryer not included, vending machine poor selection, breakfast need coffee machine

the laundry room was cleaner then the hotel.

the laundry room definitely needs updating

wifi.

the staff stuck us allll the way at the end of the hallway near the laundry and utility closet

could use more than one washer & dryer in the guest laundry

a long day of traveling and the front desk agent put me in a room right next the ice machine and laundry room

laundry area only has one washer and one dryer and they broke while we were staying there

laundry room was a little dingy and the hot tub was not working.

was right next to laundry room for staff and could hear them early in the morning

they had 2 locations for laundry, or more machines

can't bring pets. coffee was the worst. parking was iffy. sometimes hard to find a space.

don't like the no smoking policy at the pool.

front desk allowed early check in/late check out.

had free parking

limited parking

the in room coffee was not good,the pool was lacking privacy from the bar

has a nice pool as we'll as a hot tube which was nice and clean

booked the hotel specifically because it has a hot tub but there were a bunch of kids and someone hit the

laundry room, only 2 washer /dryers located on 2nd floor

pool, grill, laundry facility, staff and room size

it s a nice place to stay with family and it s pet friendly as well it s good place.

heated pool for kids

the bed was comfortable and the kitchen area was stocked with dishes, utensils and coffee maker

laundry services didn t work

only negative at all is they ran out of washing detergent for laundry, i waited until late so my fault for

the kitchen hour from the website was different from what the actual time was.

fantastic outside tented area with big tv's, bar service, and ashtrays. easy ride to sfb airport

room, pool, gym, and restaurant all looked brand new

after quite a few visits to hotels in the usa, the laundry room in this hotel was very clean, unlike other

had to pay for wifi, and they allow dogs to sit in the dining area while we're eating, i did not like eating my

families had there dogs sitting right at the tables while i'm trying to eat , i get there a pet friendly place

charged $10 for the breakfast bar that at most hotels are free and charges for internet in room

the hotel grill and bar was amazing

hotel, in a better area, that doesn't charge for parking, that has security, restaurants and laundry

being that it was my birthday, the manager gave me $40 credit to use at the bar or hotel store within the hotel

, hotel staff very accommodating for late checkout , large pool deck with plenty of chairs, killer shower head

the wifi was good also

pool and gym very nice

i loved the free laundry

the shuttle drivers

wifi worked well

except the shuttle bus drivers this year

the free shuttle to downtown locations.

no one clean my room for tome came til leave not clean laundry no trash thrown out

room, kitchen equipped with all basics, comfortable bed

advertised this as pet friendly, but definitely is not for 1 night

breakfast was very good sadly the afternoon social was not available

available however when requested front desk they were very helpful to provide for us from the kitchen (my ice

were in a room right next to the laundry facilities and we were woken up early to the sound of the washer and

no laundry room, paying for parking.

wifi connectivity was poor.

i wish coffee options at breakfast would have offered creamer with flavors.

hotel employee made our breakfast experience great

the front desk, bar tender and hospitality staff were great.

room was spacious and clean. staff were super friendly and helpful. gym was great!

gym and heated pool were great, with long opening hours

everything was very clean (which is a big thing for me) and the roof top pool is relaxing with a lovely city

it was amazing, great people, great room enjoyed the roof top pool! breakfast was awesome.

having the laundry close at 10pm was massive inconvenience

not really a dislike, but couldn't understand why the laundry facilities were in the gym.

the laundry is modern and clean

the pool, laundry and gym were all really handy facilities

laundry detergent

location is great, the staffs are friendly, the place is clean, the bar and restrurant are great, swimming pool

the pool closed at sunset. to early. disappointed. kids couldn't enjoy

didn't see any signs for the pool

short staff in the restaurant and the bar hence shorter hours.

pool was unavailable. the are renovating it.

no bugs at all inside, close to where i needed to be, open, clean pool, lots of vending machines, laundry works

shady character's lurking around, bag lady begging for laundry money and lady of the nighti checked out early

had to get our own clean laundry and dump out the trash

excellent the breakfast was great

had the parking space for regular cars for all the rooms and the rooms are a good size

free parking and friendly staff and great location.

parking lot is small, but don't let that discourage you.

is convenient, appreciate the free parking and breakfast

the complimentary breakfast had a lot of options

the wifi is slow and the balcony is not private

no free breakfast and no laundry bag

i had to buy candles for my room and upon returning home had to do all of my laundry from my clothes hanging

no gym access currently, not laundry facilities although indicated on web site

the laundry.

great bar in the lobby

studio kitchenette, free breakfast, eve charging station on site

full kitchen to cook in except an oven but it was great

hotel, the room which we werent expecting the kitchen the dining or the living room was perfect/clean the

pleasantly surprised with size of room and amenities. breakfast was very nice.

staff, cleanliness, parking.

the laundry room is super convenient

laundry washing machine was out of service

the rooms were a great size and the laundry room was very handy

enjoyed most the hotel having a laundry room on each floor

the hotel offers guest-operated laundry which was really helpful

has laundry facility was easy to use and helpful

i didn t like that the room smelt like dirty laundry it was very stuffy.

some trash cans were overflowing and the pool area was messy one morning

kids loved the continental breakfast where they could make their own waffles, many different

spent 3 nights at the hotel, and since i have small kids, my main concern is always cleanliness when staying in

wish there was a laundry

were given a accessible room and it joined another room with noisy kids

nice and clean , nice pool

chose westin lake mary for their thoughtful free stay policy for pets

i liked that we came off of a cruise ship and were able to have early check in

the speed of the wifi

good views, nice gym.

the rooftop bar and restaurant is superb

nice room. great gym. great rooftop ( when open )

gym facilities

repeated request for laundry bags not answered

the rooftop pool is another fantastic feature, providing a relaxing oasis to unwind after a day of exploring

were room service carts with dirty plates left in the hallway for most of the day

small gym, small pool.

the bar was full of people at 11:30am and they were loud it took 10 min for someone to seat us and the

after getting to the 8th floor to do laundry, i found out you had to purchase soap from the lobby, and with no

is limitation for the number of devices that you can connect to the wifi

i liked the fact that they are pet friendly.

the pool and bar area was modern and comfortable

friendly staff, clean facility, easy check in, pet friendly and very trendy

there was access to a fitness room, laundry room and conference room, as well as a business center with computers

laundry service

the dryers in the laundry needed fixings

laundry room had new washers but the dryers were old/one door was off

the airport shuttle is so convenient, and it is cheaper to park car here than at the airport

it was comfortable, nice pool, the laundry was simple and easy to get too, the closeness to the airport

roachesmalfunctioning tv. laundry facilities

there's laundry facilities along with a pool

and were told we couldn't get extra pillows (pillows in our room were quite small) because the laundry room was

laundry detergent no available on site doe laundry

clean close and on site bar and grill

breakfast was wonderful. the hostess was just wonderful!!

dirty i had to make a trip to target to grab cleaning supplies because i couldn t allow my kids to shower or

would have preferred the suite to have paper towels since there is a kitchen, but that's not a big deal at all

pet friendly and we had our dog with us

attentive to customer we had emergency at a hospital near byit was only a five min walkalso have laundry facilities

laundry room was a bonus too as we had been traveling for a couple of days

amenities included a business center and laundry room

the laundry room added to the special touch of travelling with a family

laundry machines kept my money twice, it wouldnt work.

building shaking on the 4th floor from your laundry machines and dirty walls

latoya saw a fellow coworker struggling with laundry bag coming off the elevator and didn't hesitate to help

close to shops and restaurants, clean, no carpet, full size fridge and laundry on-site which is very important

you need to sell laundry soap!

facilities with self service laundry, basic grab n go breakfast, clean rooms with kitchen, utensils available

the pool was nice .

breakfast was typical and coffee could have been better

the breakfast is good

wifi is very slow

people smoking and sleeping in cars in the parking lot made me very uneasy

the laundry room could be larger.

ice machines worked well, laundry facility for self-washing worked well

had to ask for laundry bag and tv listing sheet

the pool was closed and locked so ealry

driving into the location, it shates a parking lot with a self-storage area and the part of town is questionable

room and bathroom, lake view, quite air conditioning, quite room, clean laundry facilities and friendly

pool was open when we arrived

nice breakfast. the room was quiet. lots of restaurants and shopping near by.

had separate little desk/kitchen area which was nice so we weren't on top of each other

loved the pool

we had intended to be able to sleep in a bit later in the morning, use the laundry/bathroom services, then

gym floor was coming apart and looked wet

was convenient, with all kinds of fast food and restaurants, gasoline, malls, and activities for kids

a group of kids came in late and were making a very loud racket for 20 min at least about 10:30 pm

the pool towels were difficult to find, no signage showing where the clean ones are and where the dirty

laundry room had 2 washers and 2 dryers very helpful for me as we are traveling the whole month

also the complimentary breakfast and laundry

only one washer that worked in the laundry room

be sure to let others know that you have laundry facilities & you may purchase soap at the desk

the pool was nice and clean along with everything else

but something that was amazing for me was the fact they have a laundry that you can use with coins

laundry room was cleaned

on-site coin laundry was convenient, as well

the room, the lobby, the parking, the location.

big parking lot, clean, easy to go in and out.

to come back and find out i was not able to get fresh towels till around 2 pm cause nobody starts laundry till

had a reach in my room and the laundry room closes at 9 and i got there after and i couldn't wash my

as far as the laundry room price, how about $1 to wash and 50 cent to dry

laundry was done and the hair in the wash cloth wasn t taken out or washed again

the laundry room

washing machine in the fitness center was broken, but the staff helped with the laundry

maybe the fact that they don't sell soap for the laundry and we had to go out to the supermarket

the rooms were clean and spacious. we had a mini kitchen, free breakfast, gym and nice pool.

coffee kiosk, gym, room size, bed comfort, kitchenette, storage space.

amazing value some of the biggest rooms i've ever stayed in in a hotel, great for kids because of all the space

the carpets are filthy and the room smelled like dirty laundry

had an allergic reaction to the cheap laundry detergent used. i never had this happen before.

big room comfy beds nice big outdoor pool laundry facility close to universal studios

the laundry room was padlocked at night? not everyone has a daytime schedule ya know???!!!!!!!

the room clean and had amenities like a hair dryer, iron and ironing board, laundry bags, microwave, refrigerator

breakfast was fantastic

the free breakfast and the nice room.

had an funny smell but was easy resolve with some disinfectant spray i guess the wetness from the pool give the

nice experience the hotel was impeccable super clean very quiet and breakfast was delicious really nice

location restaurants to eat at, pool stays open pretty late that s very useful for family with kids after a

front desk was out of laundry detergent

i was pleasantly surprised to find guest laundry because it wasn t mentioned online anywhere and i was planning

the hotel provides self laundry service with low price

laundry had to put in dry twice per load. microwave location was inconvenient.

staff was awesome - went out of way to help especially front desk and housekeeping gym and laundry on

laundry available which was nice

everything you may need is stocked in the kitchen, just buy the food

breakfast area is a very tight space

lovely property with an outdoor pool, patio and complementary bbq.

understand pet fee but no one told me it will cost me $150 for 5lb tiny dog( pomeranian)per night

swimming pool dirty and warm midew,need new calk

construction on grounds and pool is rite near the parking lot

we were able to walk to ucf to visit with our kids

we were able to walk to ucf to visit with our kids

love having the cafe and bar available

the staff were super friendly and i could do laundry.

about this hotel resort was great with the staff, food and even gas laundry service to wash your own cloths

matthew's university school of medicine excellent parking

the free wifi had ok speed but was a non-secured, no password required connection, which a place like this

treated myself to room service, the study chicken was outstanding

my kids loved the stay and i will definitely be booking here again

the service at the bar in the lobby could have been better.

my kids loved the stay and i will definitely be booking here again

also room service was inexistant

the pool looked nice although many people felt the same because it looked pretty full

also trying to find parking was a

breakfast was subpar

very clean, friendly staff, daily housekeeping, breakfast included and free parking

clean, kind and attentive staff, great breakfast

i particularly enjoyed the hot breakfast spread, it set me up well for the day

also guest laundry dryer didn't work, leaving me with a load of wet laundry to deal with

may be more laundry and washing machines are needed. 1 laundry and washing machine are equipped.

breakfast was mediocre, laundry room is not maintained and beds were too small

the 24 hr coffee, tea, water was helpful and the laundry facility was good

dryer in the laundry worked poorly

laundry very reasonably priced

great location, full kitchen, large room, clean, comfortable and great friendly staff.

room was also very quiet could'nt hear any noise from pool or corridors

clean, comfortable, great location, great breakfast, friendly/smiling staff.

big trucks in parking lot for updating which is temporary.

decent breakfast

breakfast hours were too short for my family to take advantage of.

the pool was only open until 5 pm

clean and quiet, good breakfast

breakfast was great

no breakfast. cost of laundry facilities

working laundry room

wi-fi, needs more laundry facilities , cost of vending machine

carpets, laundry to small for size of facility 2/2 and one dryer in not working

wi-fi, needs more laundry facilities

regret not getting to try the pool, gym, business center and laundry -- well, we don't regret missing the

us a room in front of the house keeping ad laundry room

great location to ucf and vicinity. perfect breakfast selection. loved bed plus sofa. loved wifi

the wifi didn't work

regret not getting to try the pool, gym, business center and laundry -- well, we don't regret missing the

in the laundry room

is pet friendly and the dogs in the room next door barked constantly including throughout the night

i asked for water to be brought to the room and since they re not doing room service due to covid, we couldn

the bar area and restaurant

wish the pool had a heater!