outdoor swimming pool and indoor swimming pools at the hotel, had no time to use them but seem fine

quick check in very helpful nothing too much trouble nice choice of sunbathing areas good snack bar in the day

rooms were decent size. pool area quite spacious. aircon an wifi worked well.

kids club was such a plus

had a great time, our 4 kids loved it. will definitely return.

we did ask at reception but were told they only had a laundry service, which we didn t want

didn't like the price of laundry through the hotel; however, we just went down the street and did it ourselves

no irons available, hotel only offers a laundry service.

an iron in the room would have been great rather than charging for laundry staff to iron for us!

you have to use their laundry service, which of course is not cheap

no kleenex boxes no face cloths no dish cloths no laundry service

only recommendation would be to add a laundry in the building for guests who stay for longer times otherwise

laundry facilities would have made the place better.

no ice in the fridge or trays, no ice machine , bar wanted 2 for a cup of ice

breakfast finished at 10am which was abit early and sometimes had to queue to get a table

someone brought me towels but claimed her shift had ended so she s not collected the dirty laundry someone

self service laundry on each floor

clean laundry every day

the reception was helpful when asking about the laundry (5 )

strong smelling laundry cleaners - please stop using such strong smelling soaps

the pool bar wasn t open for us which was a shame, but on the last morning before we left, it looked like

weak wifi

breakfast was ok, the bar didnt have a lot of choice a kettle is needed in the room

wifi code has to be given from reception - no big deal - just a little unusual

the rooms very clean with balconies overlooking the pool area and part sea view

laundry service

not good for family's with kids

s in a slightly lively area which makes it a lot of fun and lots for kids to do too

can i say, everything on your door step and because our flight was so early when booking we asked for an early

small plunge pool in addition or instead of jacuzzi and the property would beperfect

good bathroom, hot water, cleaning, perfect wifi signal - all was value for money

wifi, very clean, perfect location in the centre of it all, 2 mins from beach, checked in early

pool and when booking we requested a balcony and got a door that opened to a small space you could

wifi of this property is very very poor

i would prefer to have swimming pool.

great addition of a laundry room on our floor - quick access to an iron and washing machine which was perfect

the wasnt an iron in the room bit there was a laundry room with all the facilities for guests to use

the main hotel is spotless and there are free pool and laundry facilities

the hotel has a laundry facility that is included in the stay for free

i was even able to do my washing before i went home in the free laundry facilities

laundry machine as well for an extra fee

its a perfect hotel for families with kids

the pool are was nice and close proximity to the beach ensured you always have space to relax

food was excellent, location perfect, great for kids and adults, beds were in need of new mattresses but then

couldnt find parking

onsite laundry and dryer were not functional (or easy to operate)

e corridors, laundry/washing needs more warmth and colour

didn t like that there seemed to be consistent issues with the laundry facilities

there was also a laundry room available to use for a small fee which came in handy

i also used the self service laundry, very important when you are traveling with kids

the wifi was intermittent, but other than that it was a great place to stay.

the breakfast wasn't great and the side bar was very limited.

was nice as you would buy of the high street, hotel was clean pool side was clean staff was very helpful definitely

breakfast was also

the wifi was very good and the shower in the bathroom was very good.

they were kind to get my much needed laundry back to me the next day

i had laundry done which k was told would be 48 hours and it took 5 days - very disappointing

if you decide to use the laundry service, make sure you fill the form or they will not take your clothes

wifi had to always reconnect

and comfortable room; nice balcony with view on the ocean; the breakfast buffet is fantastic with choices for

the bathtub was dirty and the laundry of the bed had some holes

nothing for the kids to do at the hotel so more for adults only in my opinion especially with a rooftop pool

noisy bar below open to 4

good hotel if you weren't with kids and just used it for shower,

breakfast was buffet style with something for everyone

i used the laundry once but had to pay double the price shown on the laundry list because the computer said so

good selection of foods at the restaurant, kids enjoyed the kids club and all the kids activities

but 4 pools, 3 of which are outdoor, 1 of which is the children's and one heated indoor pool, a spa and table

room was good and spacious, and clean, location was good parking available

at night was just too loud so made evening uncomfortable even for kids disco or the evening games the mic and

the floors were filthy. very tired looking. decor needs update . very 1980s. no laundry

the breakfast is great with a good selection of pastries, english style breakfast options, along with

room when we asked for a double room - not good for a couple who have not been away without their kids for 7

wifi was terrible and the construction in the road outside the hotel was very noisy

breakfast is fantastic has everything great choice

perfect as it was adults only

was a large group of guys on a stag party who took over the pool area, playing their music on a wifi speaker

adults only, clean and friendly staff

wifi was probably the worst wifi i ve ever experienced at a hotel

free wifi was also available

i asked at reception one evening and she told me to check at the bar but that i may be charged for it - seemed

a games room or an indoor spa room would be nice

great location. clean & modern. room upgrade. fabulous views. lovely staff. good parking.

was exceptionally clean and covid aware rooms were so comfortable and a good size breakfast really made me

hotel , staff were fantastic , the pool area is a really nice and relaxing place to be

the pool is perfect for a cool down dip post beach

water in the pool was too cold for me, but it's the end of the season so i guess that's normal.

nice pool

breakfast included and a pool too

room was brilliant for my family we were so near to the pool

wifi painfully slow

pets allowed, parking, breakfast

is a little bit old and the swimming pool is not warmed we need to input the wifi identification all the time

fantastic two bedroom ground floor apartment with living room, fully equipped kitchen and pool just a few steps

is very good, pet friendly, parking available

terrace could have had somewhere for laundry to dry out and a little table to go with the chairs

laundry room downstairs with iron etc

no iron you have to go to main laundry room daily to use one

we need to use the iron in the self service laundry room and can t take it to our rooms, the iron wasn t

better days very worn and tatty facilities in room; no iron in room but available in basement laundry room along

would of liked laundry facilities and my bath tub was peeling off inside.

wifi is absolutely terrible - and also is the phone network from parts of the hotel - when i asked

wifi not in rooms, traffic noise during the night

early check in, nice terrace, fridge room and comfortable bed

we practically had the pool to ourselves and it was lovely and quiet at night time

friend staying with us, who was checking out earlier, was incorrectly told she had an outstanding laundry charge

location is amasing nice reort with lot of activities for kids and adults

location is amasing nice reort with lot of activities for kids and adults

breakfast, though a little pricier than other places in the area, is absolutely worth it

there are free time slots for the indoor spa pool which was incredible and a lovely little gym too

room pool receptionists

spacious room. good parking.

great sized room and location was perfect with plenty of parking

- room was clean - outdoor pool was big and lovely - late check out free of charge - 15/20 mins walk to the

room had nice view and big balcony. bathroom spacious, and nice size kitchen.

the laundry service was a little disappointing

everything on site including food shop, laundry facilities

drinking late night parties waking children up my wife was sexually harressed on her way to the laundry room

laundry service available, only laundry room with two not very clean machines kids club was eur 10

everything. absolute ideal place for kids. 5 and 9 year old loved it.

breakfast great

staff. pools. bar service. food except for two dinners

helpful smiling staff, great breakfast, close to many restaurants, two pools, reception allowed access to their

one which was very clean, not too much chlorine in water, very few people swimming in it - bar and restaurant

drink prices at the bar more than fair

the breakfast cooked freshly to order, the restaurant and the bar facility provide lots of choices and different

rooms with nice view, great breakfast and dinner, big free parking, walking distance to sao rafael beach

wifi was very slow

was advertised as adults only however there were quite a few families with young kids

rooms were nice and comfortable, nice pool and a good bar area

we liked the green initiative to minimise laundry etc

outdoor swimming pool (we did not get to see or use), pool table (1 eur per game), nice bar in the lobby to

staff were very helpful and friendly, the pool side bar was great, with good snacks

no room service

snacks and drinks at the pool bar

the outdoor gym needed a good clean

gym and distance for the beach

the gym was tiny and not very well equipped (no training bench

paying 15€ /person/day for a small interior pool is insane, having three kids this would have been quite

there is no gym, calistenia outside doesn't cover for a gym

an item of my belongings was taken by a cleaner and sent to laundry without asking

the singer in the rooftop bar was excellent nice end to an evening

wifi without protection

alone so it's not a big deal, but this hotel would be totally unsuitable for our family with kids/teens or for

check-in is pretty late at 4pm and we couldn't get a late check out even if we wanted to pay

did say on the site there was a pool bar but it wasn't set up

great location near the beach. good parking options.

location, breakfast and decor of the bedroom

parking garage was unavailable the night we stayed, disappointing since parking was a key factor in

some things like breakfast and a bar were not offered, but that was no big deal for us

not provide an iron at all within the hotel and only do a laundry service which only operates on monday to friday

pool, large room, breakfast, free shuttle

great hotel fabulous facilities and pool area

the wifi wasn t very good and the location meant we had to pay for taxis to get around

pool brilliant for the kids though, max depth was 1

has changed alot of the facilities like the indoor pool, sauna out door jacuzzi that we weren't able to use

beautiful rooms, resort, buffet breakfast, indoor saunas and pool and beach access for hiking

and had a few problems with the hotel booking flannel where not given when ask , glasses after room service

we used indoor pool and sauna during those colder rainy days, and the gym is a plus too

the spa massage was the best i ve had

ice cold swimming pool , although i realise this is normal for the algarve

and comfort at a good price, good indoor pool included in price, excellent breakfast included, late check

had to pay for wifi in the rooms, which is commonly free these days

big breakfast when ordering room service. good value for the location and amenities.

all the facilities were really good - pools, table tennis, tennis, play park, kids play room just so much to

facilities: beach, pool, gym etc

the kids area needs some investment

a variety of food, a nice water spa (available to ocean suites visitors), sport facilities (golf, tennis, etc

decent gym and spa facilities

is more suited to a family with young kids, not a couple

the laundry dryer also did not function, though we discovered this late and did not have the

and she said that we need to complain to management - so,guys, we are complaining sort of :) - kids club we

our kids really enjoyed a lot of the amenities the property had to offer, the rooms were very spacious

huge green complex with a great spa - best massages we have ever had!!

the spa, we had heard such amazing things about and really were keen to book in, again greeted by

kids park plus crazy golf etc

) - free large parking - breakfast has a lot to choose - a lot of restaurants/bars and swimming

there are several outdoor pools and 1 large indoor pool

a consideration - the suite was lovely, but tricky having 2 floors with young kids

loved the buffet breakfasts, the spectacular beach & beach restaurant, the bar was

gym is pretty modern and well-equipped (though strangely missing leg machines)

staff were so helpful, evening meal and breakfast were fantastic, room was brand new and so comfortable, we

stayed there with our 3 kids

the hotel itself is incredible - the pool, the spa, the fountains, the decor - literally everything was amazing

only one thing was the wifi wasn't great, i just used my mobile data, so wasn't a huge deal for me

the beautiful pool area was another highlight, and we really appreciated how easy it was to order something

small heated pool

notably the gym was great and the trainer thiago was super helpful

everything except the heated pool was very small

we greatly enjoyed the 250sqm apartment, the private pool, the hotel swimming pool, the restaurants - and a

staff very friendly eugenio upgrade the room ,sofia etc , excellent breakfast ( with champagne even ) ,very

maybe the lack of gym.

adults only so generally very peaceful

friendly staff ,upgraded room ,breakfast top class plus indoor and outdoor pool and jacuzzi and steam room

parking was a bit of an issue at first but i think it was because it was mainly locals as the uk

pool was too cold, it s not heating swimming pool

it was a stunning place with a fully equipped kitchen and garden furniture and a bbq

golf suites are now dated and need refurb to bring up to standard. ok given price.

wifi was terrible tv stations kept freezing apartment was

no simple healthy food for kids

staff was super friendly, location amazing and breakfast was definitely for champions

having a fridge in the room perhaps having the pool heated as the water is still cold even when it s 29degrees

the food, the rooms as well as the outside area with pool and poolbar are all very cozy and cute

wifi signal was weak

they run all day kitchen , staff are super friendly and the food is michelin star-ish

my kids loved the pool, the trampoline and the playground

large rooms with small kitchen and good pool area

many feee public parking places around the location

the kids entertainers really went the extra mile.

staff were not so friendly( not cleaners they were fine, not spa staff also good)

we played golf, which was all arranged for us and it was perfect

sea restaurant bar on the water front.

the spa staff were insufficient - could not show us the

property and facilities too small for them and disrupted pool side relaxing and dinner at 2 michelin star

property loved the beach and private grassy pool area

did not want to send out to the laundry daily for basic ironing

a little more privacy on the room balconies and maybe some complimentary bar snacks (peanuts) with your pre

pool area lovely hotel staff friendly hotel clean

nice pool area, plenty of space around pool, easy to relax, great spa, fantastic staff, very good breakfast

parking when we arrived was difficult because it's so close to a popular beach and restaurant but

as well as the laundry service and the spa (

two bathrooms, huge bed, kitchen, living room, balcony

attention to detail is wonderful, including a surprise room service with champagne for my partner s birthday

area, falesia beach, location, breakfast, large and clean room, free hotel parking

area with trees and shades great kids club and playground a lot of pools on the property, easy parking very kind

cool pool and kids pool with lots of sunbeds

of them mentioned she has a son the same age as my daughter, and we had such a lovely chat about kids, which

the bar and dining staff were amazing as well

* slow room service * rooms not well prepared * reception rarely answers the

they have some water damage from storm in gym

breakfast is very good, it has many variety and is very tasty

the gym and the facilities were also excellent so we thoroughly enjoyed our stay, a real sense of

great facilities-pools, gym, etc

needs a bit of refurbishing. the noise at the bar and parties on the terraces

the kids club was one of the best in terms of entertainment and care and attention

kids club could be better and maybe the laundry service

right next to the golf course too

wifi slow

more than we wanted too , because it was far too expensive at your bar facilities including the pool area

food is great, so many options in the buffet, for breakfast, lunch and dinner

for our wedding clothes but were informed they did not have irons and we would have to use the laundry service

you don't get an iron for your clothes instead you have to send me off for laundry

rooms, when we asked could we get one in our room we were told we would have to purchase some laundry service

and bars in the old town/new town also, there isn t an iron in the hotel, they offer their own laundry service

the food was nice, many choices the gym is small but not the end of the

our booking did not include breakfast or dinner

5* hotel, we had to take the luggage ourselves, i had to ask them to show me the facilities, the breakfast was

suite had a very small bathroom, breakfast was okay but some food was cold and bland, cleaning staff was very

the gym

restaurant near the pool is closed for dinner and it closes really early at 18h00

parking was available

free parking and kind staffs

parking spots are limited, however we didn't have issues to find an empty space when needed.

wifi poor in room. pool area under repair

friendly atmosphere, sparking clean, big comfy bed, great breakfast, great pool and away from the main tourist

no laundry self service - no options to wash clothes

there was no iron in the room and the cost for laundry/iron service was ridiculous

good wifi

staff were friendly, room was spacious, entertainment was fun but you could also go to the other pool area for

wifi was very poor

pool that was closed none of this info was not shared to us at all prior or during stay, sent for laundry and

the pool is a relaxing place to spend time , the dj's are very talented, and the music is not intrusive

wifi was good

the breakfast buffet is well stocked and has good variety

the views across victoria golf course were stunning

great outdoor space, with pool, terraces and gardens, and open

the rooms are cozy and clean, it has a beautifully decorated terrace, a great pool and cute garden

swimming pool is also great to cool down or do exercises in the morning

the pool was great and we loved the outdoor space on our room

we went for a babymoon so spent a lot of time relaxing around the pool and in the garden which was beautiful

the pool area is nice

parking the car could be called a little far from the room, but the walk to the room is well worth

at the end of a phone and provided very good what’s app instructions to help with location, parking etc…

garden, swimming pool, buildings and interior decoration

free parking lot with fence

) very good gym

and helpful staff, great location, comfortable rooms, great gym, excellent value for money

breakfast has everything one can imagine, and the seating area outside is very pleasant

pool and spa facilities were excellent

hotel, spacious rooms, excellent service, very good kids club, great facilities and delicious meals with a huge

building site next door too many kids - easter

didn’t like that the kids pool was cold don’t like no kettle in the rooms

everything. location. cleanliness. pool area. breakfast. room service.

only minor improvement would be the opening hours of the indoor bar on level 0

the gym wasn't good

lots of parking and safe and secure

in the restaurant, although there is still room for further improvement, dario has improved his bar skills and

very quiet and well equipped apartment. secure car parking. helpful staff.

room is quite nice and the structure of the hotel is very practical with parking below the apartment

great and plenty of kitchen, plates n pans etc

good location, great facilities and very clean. pool and parking a massive plus.

even the free wifi was strong

parking: ample parking, some covered, right outside the front of the hotel

kids really enjoyed the pool and adults enjoyed the silence (there are not many guests around, as

comfortable free parking

no ironing board or iron in the room and only option a minimum 24 hours laundry service

there was no iron in the room , i arrived late so was not possible to use the laundry service

the hotel does offer a laundry service but i was advised this could take over 24 hours

much cupboard/drawer space if you're there longer than a week but they do offer s laundry service

iron available in your room have to pay for laundry service

wifi connection was poor. no wifi at pool side.

ut a small cafe bar was available) and didn t interfere with our

the suite was spacious and comfortable

30 am to be told room service not available, tea at breakfast wasn t very

the wifi connexion in the hotel was quite weak and could be improved.

also, helped us get some laundry done

hotel, orange groves everywhere, lovely pool and pool area

wifi didn't work as it should have. couldn't use phone. it seemed to block it.

no wifi in the bedrooms

wifi in room

accessibility pushchair and cases too many stairs ok for fit types wifi poor

kitchen appliances were quite limited

there is no soap for the dishes and the amenities are a bit limited in the kitchen.

dated bathroom and kitchen area. near golf not marina but we had car.

wedding and somewhere where the kids (all different ages) could play sport and relax in a nice pool

the room was very comfortable and the room service was great

a lovely quiet more family oriented hotel but everything you could want bar nightlife

liked the location due to being golfer whilst my daughter enjoyed access to gym and reduced rate for use of spa

is shallow and not great for swimming, gym is poor and probably just a requirement for the four star rating

staff were good, let us have late check out and held our bags

in the bedroom and there was no iron or pressing facilities available, unless you went for a full laundry service

i went to the bar the first evening for a predinner drink, i was the only guest

nice staff. excellent bar area.

one member of the bar staff was either drunk or high on drugs

amazing buffet, lovely helpful staff and nice pool. great kids club and evening mini disco.

had an excellent stay, staff friendly and attentive, beds very comfortable great locations and shuttle bus

staff were super helpful and accommodating, especially at breakfast as i have some food intolerances

breakfast excellent. pool area well run. hotel very clean and covid aware.

nice personnel and all facilities are high quality. great gym equipment.

it s great for families with kids

great atmosphere friendly people good food and great golfing

lot of parking space, breakfast and dinner was great, friendly staff

enjoyed our stay & looking forward to returning next year great location to the marina great pool area too really

friendly staff, very clean room and lovely pool.

did not realise that the hotel was primarily a golf hotel and would have avoided it if i had known

power cuts fire alarms going off when they shouldn t have and i put clothes in for laundry one was

having casino and beach right at front was a bonus

you can access vilamoura beach just within a minute walk from the hotel swimming pool, the kids pool and

plenty of room service choice if you don't want to go out and loads of films to watch on at a small extra

hotel was unreal great play areas for the kids indoors and out

no dish soap and laundry detergent in the room on arrival.

we had a 2 bed apartment for 2 adults and 2 kids and it s massive and very well equipped

we where playing golf and so perfect for getting to coarse

the swimming pools were clean and the kids loved them

friendly staff, especially at the bar. parking. quietness.

the free shuttle bus service was really good too

spacious suites, with full kitchen and well equipped bath

clean & tidy, nice facilities and amazing spa

can use shuttle at hilton if did not have car (we have stayed at hilton hotel before and used this last

heated indoor pool was not available

laundry could be efficient using the hanging we do not change towels / only do the bed every 3 days

very comfy beds and affordable room service for a 5-star resort

great parking underground for our hired car

room service menu could have been better

a full kitchen, living area

signage for the house bar, aladdin, atlantico, and manzar bar to help guests find them easier

the grounds were meticulously kept, the range of restaurants, pools, shops, mini golf

spa was amazing

the grounds, the utmost care shown to guest comfort, several restaurants to choose from, a divine breakfast,

suite without a kitchen

resort is beautiful and the golf courses are amazing

bar didn t open on friday 14th july, we rang the reception who thought it was open, some people

accommodation, staff and golf

luxerous and comfortable appartement everything available to have a wonderful stay tennis and gym for free

great pool and sport facilities, ,we had tennis lessons each morning on good courts and a good

it is probably best suited to a family, as kids will love it, but we enjoyed it as a couple never the less

friendly staff, location, room was nice, gym and inside pool which offered aqua gym, place for kids, wifi good

beautiful room with a sea view, good breakfast and good atmosphere

kids pool and kids club are great

no room service

iron to borrow from reception, the only way to get anything ironed is to put a request in to the laundry team

maybe just that the bar closed at 12

amazing hotel , loads of entertainment for the kids , huge food variety and always fresh

food was excellent with lots of variety plus a safe place for the kids to wander about on their own,plenty of

pool bar closing to early