wifi moderate

location for my needs, tricky to find and parking could be difficult but fantastic room, will be back

adding a touch of light between the parking and the entrance will make the whole thing perfectly

better or more parking signs to guide you up the small dodgy lane to the coach house, in the dark it would be

wifi was between erratic and non existence but it certainly didn t spoil my sister s and my

seeing laundry being brought in thru the main doors in the morning

wifi was virtually non existent. car park is not well sign posted

parking arrangements are a little awkward in hexham if you want to park nearby for the whole day

the bar and restaurant area is always busy and has a great atmosphere

early check in

(not their fault) the parking bays right opposite are suspended at the moment

look for the white lined parking bags, they're free for 24 hours

bar area had a great buzz

a 7am start for breakfast rather than 7

nice bar too

little bit of noise from bar stea

it was very dog fry and they even provided the pooch with a cooked breakfast

wifi slightly temperamental.

not easy to find parking

to have the choice of a full vegetarian breakfast on the breakfast menu, portion was large, very filling

clean, well decorated. beautiful listed building with bar and restaurant on site.

as expected noise from the bar area but not an issue

local beer on tap at the bar, wifi throughout

easy parking

comfy bed, good parking. food is excellent.

brian, the owner, was very kind and generous with his time and allowed us to use the laundry facilities knowing

clean, comfortable bed and bedding! very accommodating for very early check in.

the kids had a great time and described the stay as a wonderful experience

room service - breakfast. was cold

beautiful hotel and grounds lovely restaurants and bar first class decor

- to order room service there is a 7 tray charge, more than the cost of

pool was good free ev charger

gorgeous marble bathroom and cosy bar for cocktails before dinner

laundry service was poor

wifi didn't work

staff and food were excellent. golf and clay pigeon shooting.

breakfast and a great way to welcome in the new year

room was spacious and clean - with all the comforts we needed

staff at the laundry room outside the hotel were making a lot of noise at 07

very attentive, free hotel parking, free wifi, good quality food and drinks , comfortable room good selection

parking for recovery truck - hotel was very clean and well presented - the evening meal in

charge for room service, and had limited menu

room, good bar, good breakfast, friendly staff, ev charging points in carpark (didn't use them)

the inn has a warm room which was very useful for drying our boots and socks, and offers a laundry service at

very handy having the drying room for laundry and wet hiking shoes

room, good facilities including drying room/laundry service, close to hadrian s wall path, good food

residence parking pass was useful as we left the cars there while walking hadrian's wall

also disappointed that the only coffee available at breakfast was filter coffee

the chance to have laundry washed and a packed lunch made for a long walk the following day (pennine way) were

the breakfast was excellent and good value when considered with the overall cost of the room

the pool although not very big was ok to get you working

the service of breakfast and diner served at my room due to covid was excellent

the setting for the hotel is perfect, the pool great, food amazing

it was nice to relax in the bar with a pint after a long day

the staff were nice and the food tasty. the bar was spacious with a pool table and tv.

to the main road i wasn't unduly disturbed by traffic noise, and the rooms are well away from the bar so no

dining or drinking options, but that wasn't rogers fault as the kitchen and bar staff left during the covid

arriving back at around 5 pm on our second day we found the bar closed and no obvious means of ingress to the

breakfast time was very busy

stayed here on our wedding night the bed had heart shaped in red petals and we had a card to congratulate us

fully equipped kitchen, lots of shampoo etc, clean

spa was a bit of a let down

the food we had as room service from the prego bar was excellent

location, easy parking

breakfast was filling with a good range and friendly staff

wifi and hot water fine

cosy bar , great ales ,delicious food and a warm room.

wifi worked well in bedroom but not (for me anyway) in the bar/restaurant

pet friendly hotel which allowed us to stay close to the airport.

room service was speedy and good quality

when i asked for a refund on the pet fee just paid (though this fee wasn't mentioned when i booked) she finally

nice bar & restaurant

as i live a distance away it is ideal to stay the night before when you have an early check in the next morning

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

wifi connection information should be available without needing to go to reception

will arrive earlier next time to make use of the gym

point but gym equipment in miles rather than km would prefer option to order eggs at breakfast

24 hour room service menu could do with a tweak and the quality of what you receive at that time isn t

the beds were comfortable and all laundry and towels were like new

too hot in the room and the laundry underneath us made a lot of noise during the night

an early morning bumming noise like laundry machinery.

super fast, pet friendly, super clean, bed super comfy, perfect temperature (even for me and i am basically

the wifi was excellent

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

i hate to think of all the wasteful laundry that will be needed

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

my friend and our three kids , two are 12 and one is 9 stayed saturday to sunday, we were very impressed with

ordered breakfast in the room whilst hubby went to gym

room service left over trays and items from night time orders were still outside room doors (in

late check out at no extra cost.

room very good bar staff good when it arrived food (noodles) tasty thanks on first night kitchen service better

nice to be able to get room service for breakfast after travel & late night arrival

staff were really friendly and helpful, always greeted with a smile. breakfast was delicious.

clean, parking, great food

tv for a family room very small. food very expensive for the portion size. no kids menu.

the room was quite tight with the bunk beds, which was ok for younger kids

have catered for kids evening meals more

wifi very good and consistent

tv back dated no usb connection no hdmi connection poor wifi

big, comfortable bed. early check in.

downside would be the wifi is not very good in the room but worked better in the

very poor wifi and no breakfast included in the price.

the pet elephants above us

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

laundry dotted around the hotel as we were going to our room didn t make a first good impression

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

adults 2 kids and a dog, dog bowl and bed in the room for the pooch

is too tight walls to close to beds and the office desk to low for tall people and opposite of kitchen

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

would have loved laundry facilities but that s me just grasping at straws. it s excellent

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

laundry shot was quite near our room which made a bit of noise

nowhere to wash clothes. no public laundry.

early check in - this was very accommodating

thank staff enough, come to newcastle for a rvi hospital appointment and we got free late check out due to an

wifi reception ok and easily available

love that the hotel is pet friendly and the welcome gift and letter for our dog was such a lovely touch

easy to get to, parking for the car, quick bus ride to city centre, nice bar for a few beers and an excellent

wifi is of excellent strength & no dropout

and would definitely recommend , and specialthanks our midweek cleaner grace did an excellent room

excellent location - great bar next door - friendly helpful staff

wifi was free

the room was conveniently situated, but the laundry was operating close by and there was some noise into the

was friendly, including the reception & bar staff, as well as the staff in the swimming pool area

will definitely be back the hotel was amazing and so clean, comfortable bed was sooo comfortable, breakfast was

big, clean rooms, nice bar and leisure areas

son loved the pool and the gym

99 for a school kids pack up lunch (small carton of juice, apple, cereal bar and a muffin)

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

lot of parking spaces, even during busy season

very friendly staff. comfortable clean rooms. plenty of parking in an excellent location.

plenty of parking would stay again & recommend

staff and laundry

a drink on our second morning, no spoon with soup so drank from bowl and i really begged for an early check-in

the lobby and bar of the hotel is very stylish and the location is very

great breakfast room service

the room was a well rounded room the gym was a decent facility

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

room access through laundry and far from main entrance

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

staff and laundry

of city centre, helpful and friendly staff called our room to let us know we were able to use the spa facilities

nothing really, other then i slept in and missed breakfast so it’s no the hotels fault

of the staff didn't understand why either) it was on the 6th floor, in a room that didn't have a kitchen, so

bed a little firm, wifi needs a boost,

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

couldn't connect to wifi in the room.

if you ask for early check in, you get an automated response saying they will try their best - they don t

lots of facilities (although we didn't use the gym, etc)

rap music in the bar of the hotel, with volume increased and inappropriate, vile lyrics.

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

butler robot was brilliant for room service

gym is annoying not being able to go right in and have to go to the desk first

small but perfect gym

the room service robot is something my kids will remember forever

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

liked the room, bathroom ,gym and the lovely more than adequate breakfast to start the day

great use of the gym as well

the bar prices are excessive.

found several items missing, such as the safe, iron and laundry requests

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

would have liked a laundry service

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

probably is from the laundry but it s not pleasant

no one aviable to help with tray food for kids to room

the gym is a treat, too

breakfast was brilliant

good wifi

room service for meals was very good and the food great

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

we booked the townhouse room which was perfect for a family of 4, our kids ages 9 & 7

staff are friendly and helpful, snacks available to buy at the front desk as well as room service which is

well equipped and laid out gym

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

cosy feeling, luxurious. great choice for a first night away from the kids

also early check in or late check out available for 15 pounds per hour, give me a

for a late check out, received a call then telling us our late check out wasn t on the list

location. breakfast fantastic

again, a minor thing but the gym is geared to people who want to use very heavy free weights, i would have

the bar was card only. cash is freedom. we need to still take cash.

if i wasn t with kids and had been out partying it wouldn t have been an issue - as it was, it was not

closing at 10pm and extremely limited room service (choice of 3 sandwiches only

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

laundry room has no venting

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage

the hostel has a free laundry service with washing machine and dryer

staff were helpful and friendly and having a laundry room helped with 3 young children

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

liked the staff. liked the parking. liked the room and breakfast. loved the wifi

moreso for people staying more than one night especially with kids

for wifi was initially wrong; advertised with capital letter, however this was changed immediately

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

the suite was lovely with a great choice of snacks and mini bar choices too

staff is amazing and helpful, bar was closed but room service is still on even until late (and quick)

continental breakfast was just ok

no pool or lounge areas

excellent kitchen facilities. property modern and well equipped.

wrong wifi code, tv didn't work, not enough cutlery.

everything except the wifi

the kitchen had utensils and the wifi was easy to connect to

accommodated an early check in. very clean apartment and friendly staff.

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

nice room comfy bed nice staff good bar food

arrived pretty late and was kindly given complimentary late check out which was greatly appreciated

location, great staff who were very accommodating with my early check in and night staff were very helpful with

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

room service.

lovely bathroom ,television and fast wifi

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

gary, the bar manager went out of his way to help

only one fast ev charger, which i struggled to get on as always in use

cleanliness of hotel, free wifi and comfortable rooms

quick, early check in. it was clean.

the laundry service was good

room with lovely fresh laundry

no laundry bag in the room, and only one shortbread on the tea tray

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

spa staff were exceptional and provided a wonderful spa experience for my birthday and my friend

the courtyard for pre dinner drinks and bar are was very comfy

earlier check in options even if pay a little more free parking more room service options

drinks i have bar expensive but to be expected.

the hotel has a very comfortable lounge and bar near reception, with a cosy fireplace and multiple seating

our room was facing the road and since we were there to get a beak from the kids we spend a bit of time in the

no laundry service - which was a problem for a 5 night stay - no advice at time of booking this would

room service breakfast had items missing with no explanation why

no problem parking and a lovely walk around the grounds too

would be good if there were some dog bins about the place, and i'd like to see the ev charging points noted on

enjoyed having a pub and gym facilities on site