breakfast was delicious very fresh and comes

breakfast was a choice of cereals, then toast and croissants and then a full

fantastic breakfast- tasted and felt homemade

the staff were incredible and if i were the owners i'd concentrate on making the exterior and bar area really

exterior a little tired, bar area needs brightening up.

they used the area outside our room as a short cut to the laundry room

hotel where we can relax in the spa which has a hot tub, sauna, steam room, swimming pool and a gym the price

plenty of parking on site

no room service. hotel was selected as it had room service in description.

spa was gorgeous

gym room was closed at 8pm - too early for me

by reception, some of us went to the local spar so we could more drinks and food as there was no room service

here to visit the hospital next door, for which it is very convenient and if course, given the parking problems

a beautiful building on the outside with plenty of parking and a quiet location.

the hotel is lovely and there's plenty of parking available

up all hours a guy shooting beads out the window witch hit me i have a video of the experience no wifi as stated

there is no wifi

no bar in there. but ther doinghotelup.hopefulluy it will be great. for the future.

of the hotel is under refurbishment no wifi at the moment it was clean it was nice to see the old building been

having to go upstairs for the children was not good and the food was all microwaved behind the bar in a room

and welcoming, fabulous gardens which seemed to go for miles, spa is included with pool, hot tub, steam and

the bar is acceptable

we had a cottage close to the spa with a very large room

parking is right by the cottages

my room in a spa cottage was fine for me, but would have been difficult for someone who didn t fancy walking

laundry collection at 7

lots of great free parking

despite being an old building, all the infrastructure (wifi, water pressure, hot water) worked seamlessly

its pet friendly

great location. very welcoming. very clean. great parking.

a bit far from the city center(30 mins by walking with my kids).

95 for a breakfast another 5 for room service

pet friendly and great

pet friendly areas in hotel were good dining was good in pet friendly area we were able to have a

the standard of the room (not a complaint) staff very helpful and friendly, good service and good room service

picky some laundry bags left outside room which i eventually asked reception to get moved, which they then

when we booked in the corridor to our room 206 had a pile and dirty laundry opposite the room and further along

laundry taken out of the front entrance to load into a van not good

the pool and spa facilities are superb, very clean.

the small charge for room service seemed to add to the special stay, sitting observing the view whilst eating

there was just one member of bar staff that came across a little rude.

car parking was great , plenty of room

hotel was very clean and room was very comfortable and clean staff were very friendly and helpful breakfast was

wifi only worked well in public areas and not in bedroom

wifi not available in room

on the new sheets on the first bed we gave up something is really problematic about their laundry supplier

friendly staff and owner, nice rooms especially for family which included a bunk bed that the kids loved, close

efficient check in lift to the upper floors very clean well equipped room satellite tv wifi tea/ coffee biscuits

the bar was very reasonably priced, the breakfast was delicious and with plenty of options, it had

room service, clean

little more info on the spa and menus in the bedroom would have been useful.

after previous bad experiences at other hotels the imperial really set the bar above and beyond

gym and swimming pool perfect

wifi good, breakfast excellent

enjoyed everything breakfast dinner room excellent, staff were very kind and helpful to me it was the first

parking facilities have met requirements

at the bar you need to sell nibbles like walkers crisp or nuts would be nice

no room service

staff in reception, the bar and restaurant couldn't do enough for us

that it matter but i arrived late and thought about getting room service instead as was supposed to be available

on the second day , when they had a room service, they had forgotten their cleaning material

very tiring walking up to top floor. no lifts with heavy bags and kids

staff great value for money so great with kids lovely location right by the centre but also right by the sea

i m amazed at how pet friendly the hotel was

i also appreciated that the room included free wifi

laundry being moved in the dining room whilst eating

the smell in the corridor was vile due to other residents staying and throwing dirty smelly laundry in the

comfortable,straight onto the beach,loved the full english breakfast had room service very good

wifi was a bit unpredictable.

only gripe pool out of action. but problems happen

when we checked out, we were held up for 15 minutes while laundry was delivered and picked up

laundry not available

one lift to service the entire hotel from the guests to moving dirty laundry

room service was good but a few items were forgotten each day @ breakfast

30pm) so no access to ev charger

laundry

closing lounge bar without any notice as resident would have conciderd bar available later

clean shower worked staff were helpful good atmosphere great location balcony to sit out from the bar wifi worked

the hotel doesn t do snacks in the evening and it s not possible to buy a coffee at the bar in the evening

the staff from the reception to the cleaners and waiters and bar people

might be worth changing the pet policy to only allow pets in public areas of the hotel that are content around

wifi or a tv in the family room to keep the kids entertained for 5 mins

location was beautiful, lots of room for my kids to play after a day out exploring

some work being done at the side of the building and no kitchen facilities for evening meal

wifi or a tv in the family room to keep the kids entertained for 5 mins

laundry was piled up on each of the landings as we climbed to the top floor

woken up at about 7am on first morning due to noise and quite heavy vibration from laundry room

situated next to a laundry room with the washing machine being on most of the night doesn t aid a good nights

there is a self service laundry facilities which is a bonus

be so small and it was up so many flights of stairs which we found really hard with two small kids

lovely bed and breakfast with the advantage of a fabulous restaurant with great offer nights if you choose to

my only concern was the free wifi.... mine only worked downstairs

no wifi n room

parking. the weekend we were there it was not easy to find a parking space.

no wifi n room 9

beds towels all freshly laundry

bar for cocktails etc

lounge area & bar not comfy enough for us.

comfy bed and good wifi and staff

breakfast was hot and plentiful the location was great the pier just over the road and the shops bars restaurants

we always found parking within easy walking distance, so we didn't need to use the hotel parking

we had a drink in the bar lounge as well as outside with no issues

however, having checked the room book, they do in fact do room service

looked good, areas to sit. nice bar area, staff excellent and helpful. really good service

no parking was reserved

not a tidy hotel, laundry & other items of sorts lay about in hallways hotel needs a lot a refurbishment,

the breakfast staff were also friendly

restaurant and bar area we could not go in due to lockdown rules

my lad love his prince room, looks the part, yet his tv only played dvds and without wifi he ended up sat

breakfast was beautiful, evening meal was out of this world the food was one of the best we have

there is a laundry but you need pound coins to use them which i didn't have

beautiful locations, great parking, staff were extremely friendly. food was beautiful

pet pricing

, well maintained in all areas , easy access to lifts , well paved approach to hotel , plenty of parking and

highly recommend this hotel and the spa we will be back again in the summer

213 was located above the service area to the rear of the property: brewery and laundry deliveries started at

only issue we had was our room was close to either a laundry or supply cupboard so early morning staff were

the welsh hills and clear running water mountain stream , a lot of clean air and peace and free parking and

outdoor bar area is so beautiful, we had food and it was lovely, the bar staff were all really friendly

location and parking

lift was taken up with bags of laundry left in all one day - so my wife, who has mobility problems couldn&#

decent wifi

great to keep the lads entertained with the pool table/dart board & the tv showing the football matches

stayed a night with me and 2 friends, we were really surprised by the fact you could book the spa room which

good price. clean. comfortable bunkhouse. good hotel with bar and pool table.

easy ev parking

by the front door, dogs allowed everywhere accept the dining room - but option to eat in the bar area

the service at breakfast was simply outstanding, every drink poured for us at the bar came with laughs, smiles

wifi was a bit dodgey.

cannot critise this hotel at all but if you would like me to nit-pick, id say; room service to the cabins would

should be more indication that parking fee is eradicated by your check in

clean and quiet and with a parking.

in north wales the staff were all extremely friendly and helpful lovely cosy restaurant and bar area where the

we had a back room over the kitchen, which was a quite noisy in the evening.

the kitchen wasn't open on our arrival day so we had to travel into betws-y-coed for dinner