the members rewards are great especially the late check out

the late check out of 1pm when joining their members for free

i was offered a late check out as a member, and they helped me sort out parking

clean and friendly, was also given breakfast included, and a late check out of 2pm for free which was really useful during a difficult covid xmas

special mention to toby who helped us sort out our parking and a late check out

leisure centre (its a fiver and brilliant) how much is breakfast and what times, how much is a late check out, i ask for an extra 2 hours a little expensive at 20 but the staff were amazing as

no room service. beds left unmade and cups not cleaned or replaced

in the morning room service staff opened the door and we had to shout that we are in there

spa facilities

the health club is great, with small gym, pool, jacuzzi, sauna etc

we asked for a late check out but they wanted to charge 10 per hour

staff were very friendly explained everything about our stay,and the kids were happy to have use of the pool and jacuzzi during there stay ,breakfast was lovely too

play area for kids was a bonus for us.

the staff at check-in was lovely, the room was nice and clean and the wifi worked perfectly

lovely breakfast

room, great view of campus, comfortable bed and late check out (12pm) as standard

the bed and the pillows are really comfy - cleanliness - staff agreeable and flexible for late check out and always there to help - the parking is huge and free next to university campus -

also in a very quiet location with a gym and lovely bar

early check in arranged for no extra cost, which was brilliant for us as we travelled from over 2

maybe the gym could have been bigger

given late check out at no extra cost by reception host he's always welcoming

of wine and a powerful shower,staff were friendly and professional nothing was to much trouble room service was great, the service was fast and the food was excellent

had a lovely stay as we were going to alton towers for 2 days, the location was great, ample parking and food and drink great in restaurant

room service staff were excellent

they are in a chain with hungry horse where you can just order food/room service the lovely receptionist, rebecca was very welcoming all throughout the checkin

asked for a late check out.. arranged immediately

breakfast was yummy didnt really use anything else but hotel was very nice and clean

service was impeccable, specifically alex at the poolside bar and john at breakfast

leaving to catch a flight and missing their first rate full english breakfast

fabulous pool and changing room, staff were lovely

arranged a late check out free of charge (there is usually an extra charge)

no hairdryer in room. phone in room not working so unable to ring for room service.

the breakfast. room design peacefullness

the lady at reception was brilliant and arranged for late night room service with a sandwich

gym could be a little larger

friendly staff, needed late check out and did their best to accommodate this

and sun room, attention to detail with high quality furnishings and seating areas, relaxed bar area with friendly attentive staff, good menu the dinner and breakfast were excellent and

breakfast brilliant !!.

nice bar and good selection of drinks

friendly staff. clean and had free customer parking and nice breakfast

the late check out was good . excellent value for money.

reception staff friendly & welcoming.comfortable room, late check out.

love our breakfast , the eggs benedict and the pancakes which the kids and wife was having daily

room very clean, and kids didn’t want to leave next morning so got their vote

room was lovely and comfy. breakfast was nice. me and the kids had a lovely stay.

hour concierge, we were on site at a couple of gigs at nearby universities and back late but were able to get food

wifi was free but with location there was loss of signal alot but only on wifi the signal seemed to

fantastic hotel in a great location with free parking

ringing and not answered; several attempts to call reception, almost gave up when wanted room

no one on reception, no room service called many times no answer

get her name bt she was really help ful when we checked in she sorted room service out for us an late check out very bubbly girl always had a smile on her face would definetly come back bed was

good beers good food child friendly has most amazing minstrel ballroom ideal for wedding parties parking at a price

excellent staff, very comfortable. nice bar and restaurant.

love the old place.. easy parking and located in town centre. big comfy bed.

the food, we wanted an early night so got room service for dinner and food was bland

were lovely, sorted me out with late check out at no additional cost which is nice

stafford were very pleasant and i'm grateful for the early check in and late check out

excellent breakfast. very efficient check in and nice late check out time.

breakfast in a morning also rooms & wifi was brilliant

the wi-fi was fast enough for streaming, and the breakfast was plentiful with a good variety of options

they accommodated an early check in and late check out, plus provided access to the property because they knew we attending an event,

they accommodated an early check in and late check out, plus provided access to the property because they knew we

rooms great; kids ate there before the evening reception and all 3 very happy; breakfast outstanding and served

bar - excellent food - very good but would welcome more vegetarian options

there are warm fires downstairs they serve a lovely sunday roast there is a full bar and breakfast is included which was delicious

facilities were full of children and the bar, breakfast was bordering on cold, and payed for late check out but housekeeping came banging on the door at 11am on 3 occasions claiming they

one of the receptionists gave us a late check out for free to compensate us for some of the other staffs rude behaviour

to get the tyre changed in the morning and they were nice and understanding enough to give us a late check out ud83eudd79

schedule for the kids to use the pool was inconvenient

spa facilities were amazing