natasha was lovely and let me have a late check out at no additional cost, meaning i could relax and admire the most spectacular views

the staff were very friendly and accommodating allowing us all to check in earlier and have a late check out

had lost their wifi and you can imagine it takes them a few days to fix it

for ev drivers, the ev charger is only a three pin socket

to find, lots of parking outside and a separate door to let your dog out of the main door is locked

staff friendly - accommodated a late check out and were very helpful

the room, staff, room service were excellent

staff from reception, restaurant, room service to the gardeners just can t make you feel anymore welcome

room service and the food was fantastic, really enjoyed it

poor wifi

i appreciated the late check out which helped with specifics on my stay

allowed early check in which after an early morning start was very useful.

staff - check in was very easy clean white bedding and nice welcoming room late check in and late check out breakfast was

easy check in, spacious rooms, very clean, easy to find, comfortable stay and late check out

to check in earlier than planned with no issue, breakfast was freshly cooked to order, plenty of parking and easy access from the

free wifi was available in the rooms

but the staff provided very nice sandwiches with salad & fries on room service

location, food, excellent service, very clean late check out

bath robes for use also good size tv and sofa with coffee table and usb ports in the lamps also late check out at 12 plus taxi service cancelled be arranged at the

the late check out was great, the bed was really comfy and the breakfast was amazing.

on the top floor was immaculate and very spacious with a sofa an armchair and a desk chair

enjoyed the gym and pool and good staff making the experience easy

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

late check out, great hotel

limited choice of breakfast and same menu on a daily basis.

an early morning bumming noise like laundry machinery.

with two young kids, we appreciated the extra seating area and thoughtful room layout that provided both

clean, comfortable, secure. complimentary biscuits. late check out.

the bed was comfy room was clean staff very friendly good late check out

late check out is a bonus

could offer early check in and late check out

value for money lovely and clean comfortable room late check out

they allowed me to have a late check out they had 24/7 reception

parking, good location, staff super friendly, cheap late check out, what more could you ask for

early check in, although for a fee.

no lamp in room, kids don’t like sleeping in total darkness, had to leave a set of main lights on

were really friendly and helpful, they arranged ,2 hours early check in time

for late check out and i ve been told they were too busy

amazing 2pm late check

the staff also allowed us for late check out

had the king room and the late 2pm check out

friendly and welcoming staff, room was immaculate and very spacious and the bed was massive and very comfy

clean, great food, spacious room, late check out. will def stay again. ate too and food fabulous

breakfast was excellent - comprehensive tick sheet the previous evening and a time of your choice

we ate in the bar at night - it had a lovely atmosphere and food was good, as was breakfast which we pre ordered

bar food lovely, great room and breakfast

great food, bar and sky tv

as a member the early check in and late check out was a massive bonus

room given, blood on curtains, was rudely disturbed in my room 3 times by cleaner even tho i had late check out added on

thank staff enough, come to newcastle for a rvi hospital appointment and we got free late check out due to an afternoon appointment for our child

staff helpful with early check in and late check out as we are ihg members

breakfast was absolutely lovely. so fresh

late check out was booked and paid for in advance, still a very unfriendly woman with a clip board

i didn’t want to call reception and ask for someone to sort it as it was late and i needed to sleep

the bed was comfortable and the late check out was awesome

arrived we got a complimentary upgrade and late check out

late check out (well 12 noon on sunday), mezzanine lounge with complimentary coffee and

late check out was bonus and well received

breakfast was room service due to covid but was on time and very nice

the view was phenomenal, the room service was spot on!

i never found the gym ...does it exist

rooms are cleaned everyday. view looking over the tyne. food and bar service very good.

excellent location and late check out

met my needs very helpful staff complimentary late check out

2 staff on when we arrived were excellent lots of friendly banter , got in room early plus got us late check out with hampton honours , perfect location, breakfast excellent, room nice particularly

great check in and out times - late check out suited us

had trouble trying to contact the hotel to request and earlier check in and late check out until the morning of the stay, this was a bit of a worry for me incase it couldn’t

also a very easy late check out process, rules clearly stated so did not mind paying the extra to stay a few hours

out asked for late check out at night as i wanted a nice sleep in i was then harrassed on my misses birthday on

staff were lovely, great location, lovely breakfast and great late check out time

they gave us late check out which was lovely we are always rushing out for 10am check outs so this was great

wifi in our room

room was huge you can pay for late check out they can hold onto your luggage the staff are 10/10 the view was

open window cleaners kept knocking on door even when we told them we paid a extra 30 pound for late check out very

complimentary late check out of 12pm

good location and good late check out!

a late check in arriving from london and they gave me a late check out the following day which was

early check in & late check out. window opened much appreciated.

good that it was a late check out

lovely decor and beds are super comfy and the late check out was great.

they also gave me a late check out with no extra charges

easy check in, late check out, lovely spacious clean room, lots of choice at breakfast

free late check out.

also early check in or late check out available for 15 pounds per hour, give me a

for a late check out, received a call then telling us our late check out wasn t on the list

offered late check out for no extra charge

we had a late check out and they also looked after our cases

everything is extra charge

easy to request late check out even after we had checked in

te check out 10 an hour , bathrobes and slippers extra 13)

location, room was spacious, late check out

we also paid for a late check out but found our key card didn't register this and we were locked out of our room

offered us free breakfast, minibus transfer to metro and late check out on the

early check in and late check out

strange setting for a hotel in a housing estate,easy parking and access to hotel

we stayed one night so friendly paul the bar man was brilliant and john doing the entertainment and heather the owner all the staff were so

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

clean rooms friendly staff good value. great late check out time.

late check out at no extra cost.

staff were really friendly and helpful, always greeted with a smile. breakfast was delicious.

the kids loved the swimming pool, which although small was never too busy and always quite warm.

my two grandsons loved the pool we only stayed one night but used the pool three times the breakfast was lovely with plenty choice for

friendly and helpful staff. clean comfy rooms. nice late check out so no rushing.

late check out so didn't feel rushed at all

staff allowed us a complimentary late check out and done anything to help us

very friendly staff in the bar who were welcoming and fantastic with our little kids

a bit dated, no in room fridge, no twin beds for 2 kids just doubles

staff were nice but after asking for late check out which was not carried out we were not happy

we even got free late check out which was very much appreciated

the staff were so pleasant and kind!! would definitely come back! and late check out was perfect

late check out at 12

good flexability on the late check out which is good for

ideal location central to everything,beautiful dining room ,superb breakfast and late check out

more explanation about fitness room and breakfast facilities, we only stayed one night and did not venture in the hotel to

fantastic staff in reception bar and dining room

my light bite at the bar was excellent and the service very good

order room service i had to actually go to the restaurant

hotel staff very accommodating and gave me late check out when i asked the breakfast is self service and best i have seen in a while

late check out if you are an ihg member too

i also appreciated having the late check out option for free by being a member

not allow a late check out and never has

helpful and friendly staff, early check in and late check out for free with the ihg app