reception had organised early access to room, and late check out if required

on our stay the pool was closed- we weren’t aware until went to go swimming- but not a big problem

a map of the college to show where pool, gym bar where, we couldnt find any of them and no staff around to

gym was very good

there was a gym and pool if wanted it

hotel happily accommodated all my requests of preferring a bath and needing an early check in and late check out which i was very grateful for

the area of the bar just outside the kitchen entrance obviously serviced the tables etc but it did give a rather

breakfast

for us, the hotel happily accommodated all my requests of preferring a bath and needing an early check in and late check out which i was very grateful for

best to book a table, although residents are always accommodated even if it’s in the bar area, which we loved anyway

staff are incredibly helpful- late check out, organising surprise for my dads birthday- it was great

spa was lovely but again the shower head was

just the breakfast room and breakfast itself was a special experience

if we were pushed to find something it would be the size of the spa

good car parking

we were able to get a late check out on new years day as well which was really appreciated

breakfast was nice, late check out as standard

breakfast was super and bar staff helpful and friendly

irish lady running the bar and reception made us feel very welcome and organised our lunch, drinks and taxi brilliantly

we requested an early check in because i have some serious health issues

the location was perfect for our needs and we appreciated the free late check out of 11am

allowed me late check out and luggage help as been i’ve recently

not accommodating with slightly late check out

staff were brilliant in the pub and through check in and breakfast

beautiful inn in the heart of bourton-on-the-water. great bar and good food.

they also allowed us a late check out so we didn't have to hang about in our wedding gear too long

), cooked breakfast & buffet were delicious with a great pub & italian restaurant within the premises for a

in the heart of the town with good parking

hotel was brilliant, the staff, the room the breakfast, the night meal,the location, the car parking on site,and in particular the staff who were exceptional and nothing

kids booked this hotel for our 50th golden wedding anniversary and the staff couldn't be more

nice romantic getaway extremely comfy bed in executive room

guest had a complaint about something with their breakfast - incorrect order, missing items, lateness etc

commend patio room) late check out beautiful

guests throughout the night so they gave us complimentary scones and tea the following day, and a late check out

excellent room service and the staff made an effort to remember our names.

very flexible with the late check out!

great atmosphere - very cool and friendly. bar billiards a bonus!

good accommodation. lovely food and unusual to see a bar billiards table in a pub these days

nice dinner in the bar too

also bar staff excellent

could not have been more helpful, nothing too much trouble late check out and breakfast, no

we had a late check out due to preparations for a wedding

the bar and restaurant areas are so cozy with a log burner roaring away

cosy bar area, good food, great breakfast.

a great dinner in the bar too

nice late check out of 11

breakfast was lovely and more than expected

the wifi had its moments but on the whole did work. a booster on the 1st floor might help.

wifi was slow!

breakfast was great, and we enjoyed the free drink we had by connecting to the wifi

excellent and welcoming, the room was immaculate and very comfortable, was able to have a late check out at a reasonable cost, car parking on

haven t to walk past mountains of dirty laundry at entrance

wifi connection was very weak.

garden is fantastic for the dogs and having room service so that we could watch crufts in our room was a brilliant

service could have been better and information could have been shared about accessing the spa facilities when we booked in

good to have a late check out and breakfast until 11am and being able to leave your car in the hotel car park

got back after going to the theater and room service was not available

the shower/bath hard to use. wifi not available in room

we always use the gym & this is good as some places let themselves down

lovely restaurant and bar area and cosy snug and fabulous breakfast

fault tbh, if there is anything i wish the check in was earlier and maybe an option to pay for late check

no kids menu in the restaurant

screaming kids in corridors at 7 am and in spa..

no real outside area for kids to let off

this meant that it was difficult for the kids to sleep once sunrise hit

late check out also a plus for us

clean tidy and fresh. staff were very good and room service was excellent

the rooms were very comfortable and modern also room service available

room service did take nearly 2 hours to arrive and we had to call to chase up, it seemed the order

was excellent, staff very helpful, location good, nice gym, room comfortable and good access to wifi