room was cold but fan heaters provided. late check out - appreciated parking great staff nice

the staff are really friendly. the rooms are great and the breakfast was the best yet.

restaurant, bedroom,and bar all on the same level food good and served with a smile.

although it was situated above the restaurant and kitchen area the noise was not intrusive - i've certainly stayed in much worse places for noise

well run with excellent staff and good kitchen/food

room was very clean, the staff were a little funny, i asked to have a late check out and they agreed, then i had a call asking if i had left and not paid for the bill

room location far at end of corridor effected wifi signal strength dinner, restaurant 56 only available for events / private dining

no.proper bar service.

loads of parking avaliable

clean, reception very helpful , comfy beds , spacious room, tasty breakfast!

late check out available.

late check out available at additional cost

cosy bar for a drink and a fantastic cotswold breakfast cooked to order

good location very friendly staff comfy rooms excellent breakfast

location with plenty of parking

could not have been more helpful, nothing too much trouble late check out and breakfast, no

we had a late check out due to preparations for a wedding

geared to food so just having a drink and sitting in the bar a little challenge but all sorted

the bar and restaurant areas are so cozy with a log burner roaring away

food was very good, nice bar too. wifi good and nice location.

really nice room and bonus late check out.

who stay again and upgrade to executive to get the late check out

:) i really recommend this hotel for families and i would like to thank the staff for the 3 hours late check out

a really lovely welcome when we arrived and we were given a free upgrade also and a late check out

late check out compared to other hotels

late check out of midday appreciated

that we are both vegan/vegetarian, the staff offered a fantastic vegan/vegetarian option for breakfast and provided really good quality food

breakfast was excellent and though continental, it was very fresh, good variety and cleanliness was

continental breakfast

it's more than i had expected and the breakfast was out of this world

late check out as standard

clean and modern. facilities were good. late check out time is handy.

when i told them it was my partners birthday, they gave us 2 free drink vouchers for their bar and when they saw us come in with a caterpillar cake,they immediately got us plates and a knife

they are adding a bar this week in the front area, which will a add a new element to your stay

have recommended to friends and will be back with the kids and they'll love the pancakes and milkshakes

happy to give us a late check out and book us a taxi

the breakfast was excellent and the ladies who served it were very pleasant

breakfast was fantastic.

breakfast was brilliant, kippers and scrambled egg was excellent

very clean, excellent location and lovely breakfast. nothing to not like!!!

we really enjoyed late check out

even gave us a very late check out due to our flight delay at no extra

nice room and big shower room, lovely big pool, late check out, helpful receiptionist

really nice touch giving the kids a voucher for a drink

i really enjoyed the swimming and spa pools and also the sauna

the lady who had checked us in was nice and friendly and i had requested to have a late check out which was accepted which was very kind of the receptionist to accept

we ordered room service so could sit outside but the breakfast was very poor

parking was perfect onsite and plenty of room

the bathroom but i made the receptionist aware on checkout and she was kind enough to deduct my room service bill to make up for the inconvenience

had room service for our evening meal and the food has been very good on both trips

spacious and modern facilities - very good customer service late check out

fitness & spa facilities were good and a late check out meant i could make the most of them

bed into a table and broke his elbow, after being in a&e until the small hours of the morning, a late check out and complementary breakfast to the room was offered and delivered

i asked for a one hour late check out and was refused because hotel was full

excellent reception, bar and breakfast staff.

nice early check in and late check out

nice early check in and late check out

rooms were very clean and great to have a late check out time of 11am especially on a sunday

could have done with better lighting going around in the dark from bar to bedrooms .

the bar shut at 20:30 sunday

bar cosy and hotel decor just beautiful

the rooms and bar are comfortable

they also allowed us a late check out so we didn't have to hang about in our wedding gear too long

and bathroom was beautiful and spotlessly clean, staff friendly and welcoming, parking was a bonus, breakfast was also

lovely staff, great room and nice breakfast

the breakfast was exceptional!

was clean, the guest room was large and well equipped, the restaurant had great food, the bar area with lounges and couches was very comfortable

the location was perfect for our needs and we appreciated the free late check out of 11am

allowed me late check out and luggage help as been i’ve recently

not accommodating with slightly late check out

beautiful inn in the heart of bourton-on-the-water. great bar and good food.

breakfast was delious in fact all the food was excellent