we asked for a late check out but they were extremely rude about it and do not offer that

also liked that they provided airport shuttle service and late check out

i asked for a late check out, in which the staff did not inform me i'd be charged $75

friendly staff great location had a coffee shop laundry room, sauna, pool to me will be staying there again had all the

good shuttle service to and from the airport

wifi was strong and pool was very enjoyable after a stay at the bar within the

only 55 dollars for late check out at night

ough a little fresh fruit other than banana would help).

unsafe for kids

breakfast wasn't for me but the kids liked it

parking is not a problem

i loved the balcony & the late check out was a plus!

we showed up later than our scheduled check in time, but the front desk was absolutely understanding and very

they did allow a late check out so we couldn’t shower once it was back on

the room pictures showed a spa style bathtub and it was definitely not that

gave puzzles and toys to my kids

great location quiet easy walking distance to restaurants the extra late check out is serdom

it was a very hot day, and the little pool was packed with kids

15 kids under the age of 10 crowded the hot tub

that the pool was closed, but i understood that it was due to covid 19.

staff are great. very clean. nice gym. close to airport and rental cars. food was good.

the price was good asf for 3 nights and late check out is 1p

late check out, clean and spacious good price, goood ac nice and cold and quiet

love that they tried the hardest to have my rooms ready since i requested early check in

it was also convenient for the 30 min late check out

the pool and spa looked lovely

comfortable for short/mid term stay. laundry and something to eat and drink available easily.

breakfast was delicious. kids loved the pool area.

the laundry room is close to our room

staff were super accommodating; they allowed us a late check out so my daughter and her friend could play in the pool longer

great location, added bonus of pool which was great after a busy day in the heat

the pool was such a nice touch and the close proximity of many restaurants and a convenience store,

great location, basic room, great bakery pastry continental breakfast

it is comfortable, clean and a great swimming pool. the staff is amazing and friendly

continental breakfast and late check out

the only thing i need to criticise is the use of plastic cups and cutlery in the breakfast room

the pool was acclimated so the water wasn't cold 3

breakfast was so good, as well as breakfast servers

paying for parking non heated pool

asked for early check in and late check out and was accommodated accordingly

asked for early check in and late check out and was accommodated accordingly

the late check out

use the elevator and it concerned us about the safety of the elevator, especially as our young kids often press the buttons

location ~ entire staff of hotel !! pool !!

very nice staff. bar downstairs with good size wine ours that you could take to your room!!

light was broken when we got there late at night with two kids and brushed in a dark

stay was good, we paid for a late check out however was locked out of our room for over an hour with no apology at all

being permitted to pay $75 plus tax for 4 hours late check out at 2pm so we could catch our late flight

how uncomfortable the beds were, the expensive late check out fees.

they let us have a late check out at noon

water filter was amazing and a highlight, also the gym and the laundry

and also them offering late check out

great dinner recommendations and a shuttle to get you there and back.

the shuttle service, the fruit water and friendly staff

what we ordered for room service was excellent, food was well prepared !

room service, no restaurant except for breakfast, no laundry

friendly staff, clean room, accommodated us nicely with early check in and late check out

they were flexible about bag storage and also late check out, which really helps

paid an extra fee to have late check out, only to have the staff knocking and calling bright and early

my kids loved the breakfast

was told over the phone weeks and days in advanced early check in is available at no charge, the morning we arrived expecting to check in early i was

location. late check out.

when you check in you will see a nice bar on the lobby, they also have a small snacks area

the bar and other things they had to offer.

sent me to the other location and when i arrived i had told her hi i called earlier about an early check in she said u didn’t speak to me i’ve been here since 6 must have been the other

had a lovely room, with an outside terras, double king bed, kitchen, sofa, and more

out water & snacks & utensils when out door dash failed to bring us some lol then gave us a late check out when we slept in a bit more than we hoped

we asked for an early check in because of the rain and the manager welcomed us warmly

location (near 101), specious suites, late check out option was great, staff was wonderful

good location near universal studios and easy drive to west hollywood and even pasadena laundry service provided by chamber maid came as a great convenience than doing it ourselves via

they brought me provisions, did my laundry, replaced my hair dryer, allowed me to extend my stay an extra night and were just

just need a self service laundry facility.

fabulous & went “above & beyond” - incredibly friendly, helpful & even arranged for our laundry to be done

and they allowed us a late check out which we really appreciated

it has a nice pool and gym

breakfast included and within walking distance to shops and restaurants.

food at the bar was delicious

the pool and outdoor fireplace area was wonderful for the family to enjoy in the evening

easy check in & allowed a late check out. beds really comfy.

pool is small and shallow not even enough for kids

i bought breakfast a few days at their bar restaurant. it was a great breakfast each day.

kids were not feeling well and needed a late checkout

the super friendly barista in charlie's bar at 6:45am brightened our morning on a tough moving day

i needed a late check out and they were accommodating by having me change my service fee into a membership,

it's close to my home that's what i love about it that me and my boyfriend can get away i have a pool and there are so many places to eat around the area away

breakfast could have been a bit more varied, but this is a minor point rather than a big issue.

staff was great, room was clean and lots of options for breakfast

there was a laundromat inside the premises so i coud do my laundry (been traveling for several weeks) for little money

of the heating not being on, we were given a late check out

i am happy that there are microwave and mini fridge in room which is very essential with young kids

i am happy that there are microwave and mini fridge in room which is very essential with young kids

and the pool is great

travelling with 4 kids from nz

very accommodating allowed for late check out and a no-hassle reservation change

very quiet parking staff was very nice

parking was great

there was plenty of lighting in the parking lot and it actually felt very safe

tastefully decorated & clean. conveniently located near excellent dining. ample free parking.