the staff is so accommodating (need an early check in/late check out- sure

laundry, ice, and maps were available as well

was awesome, she has been working there a long time, very friendly, helpful and accommodated an early check in which was very much appreciated

on the 3rd floor when kids weren't running and yelling or adults talking in the hall

quiet once the kids in the park out back left (7:30 pm)

requested for late check out only to find out i was billed for it when i got back to my country

location, room size, late check out

room at the end of the hotel; wifi was not working, i had to pay for roaming data, i asked for a late check out as my flight was at 10 pm at night that day, but was granted only a check out of 12

the staff were so firendly, the facilities were exceptional from the gymnasium to the continental breakfast in the morning , everything was perfect

do wish the rooms had more drawers or a hanging bar for clothes

allowed for a late check out, which was definitely appreciated since we were there after a surgery

the pool was was to small.

the swimming pool is small but warm, excellent for kids

kids always seem to end up on the pull out couch, which is ok, but not a nice super comfy bed

breakfast was just a muffin pastry

i tried to get a late check out due to the timing of my flight and the amount i was being charged was ridiculous to

they accommodated my late check out

late check out and my room to have a working tub

in bedroom malfunctioned - got bad info about food on 16th floor, but had a great meal in bar on 2nd

room service and toiletries we had forgotten were to our room especially fast

very comfortable big bed,smart tv, early check in and late check out.

very comfortable big bed,smart tv, early check in and late check out.

there was a reasonably stocked gym

welcoming by staff, clean, breakfast pretty good, parking option worth it (must pay), 24 hour gym

beds were really comfortable! the gym was well equiped and clean.

i was asking late check out if possible - my flight was at 7

thank you soooo much for everything and the easy handling of our late check out request

stayed over new year's eve and the hotel had a late check out the following day which was a bonus

we didn't eat breakfast so can't comment on this.

suite was very spacious and had a walk in closet, bar area, sitting area, bed room with doors opening to the sitting area

appreciated the late check out option as well as a coupon to use towards onsite parking and restaurant charges

the pool was awesome and that was the best temp in a hot tub i've felt in a long time

i only wish there were a towel bar - otherwise perfect

complimentary wifi with hilton honors program

except for the wifi, the stay was amazing!

they were nice about late check out

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service, the food is a-ok henrietta is a lovable restraunt over all we five

no do it yourself laundry

d brought it up to our room as there is currently no room service) and it was outstanding

great gym and breakfast

password so it s ridiculously dead slow) no late check out

the most conerning thing was that i was granted a late check out, which i appreciate, but when i had been out and returned to my room to get ready

very clean and comfortable, staff was very accommodating with early check in and late check out

the roof top pool is incredible! great vibe and staff.

wifi worked

great value, small but cosy, late check out

no laundry bag was provided

breakfast and the bar were real nice........bartender chris ..great guy

perfect location for seeing the city. restaurant and bar on site with very friendly staff.

the cafe downstairs was delicious, great for breakfast and a late night dessert/drink

location is fantastic being able to walk to all the shops also, they were able to provide a late check out

excellent location! asked for the late check out and i was promptly attended!

for late check out went well

very comfortable bed, late check out

advertise late checkout on weekends but they don't actually have late check out, no fitted sheet on bed, and

comfy bed, great location, and the availability of a late check out

would have appreciated a late check out option

when asked for late check out, i had no problem

ich i would have been happy to pay for) or some other solution to enable

he was friendly and efficient and agreed to give us an early check-in and a late check out which worked well with our travel plans

they were able to accommodate an early check in and late check out

- we missed the first night because our flights were cancelled and the second night we arrived late to be caught up in the global it outage - and this is why we have rated this so highly = with

clean rooms, bathroom pods always kept clean, neat decor throughout building, gym was small but also clean, staff was amazing

perhaps adding a laundry service on site would make it better

fast and strong wioth no hoops to ump through, gym small but surprisingly well equipped, cowork space downstairs, coffee at cafe excellent (la

we also received a complimentary late check out

the room service was out of this world. all of the food was delicious.

ordered creme brulee from room service

didn’t hand me an item i stored with luggage for my kids’s camp

location, extremely friendly staff, fantastic room, great bed, spacious, amazing bar and great service

friendly front of house staff. very helpful. great location to explore boston. late check out.

we were given an early check in and nicer room for our anniversary

the bikes were an amazing perk. also early check in and late check out was amazing.

we like room service so a lot can improve in this domain .

gym is small

very late room service so not always done when we had been out for the day

rooms very comfortable beds, wifi easy, shower great, nicely warm at a bitterly cold time of year

asked for late check out so we could sleep in and the maid staff were very loud in the hallways and banging

late check out

requested early check in on day of arrival and late check out on the day we were leaving and this was arranged without any fuss or extra cost

the bed was extremely comfortable, the room service was very attentive and polite.

booked a big corner room with a view over the city, travelling with two kids

safe location, everything you need i could not recommend the staff enough, very accomodating to late check out, always greeted by staff everywhere in hotel 5 stars

liked the location, facilities including the gym and games room and free laundry for guests

the gym is state of the art & game room is really fun

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

laundry and dryer machine is free

good selection of food at restaurants close to a mall if you like shopping late check out to allow enough time to pack and eat before traveling home

early check in and late check out were so very appreciated. the staff took great care of us.

late check out procedures, 3am fire alarm going off in neighboring room, extremely loud rumble from

excellent breakfast and dinner in the hotel restaurant

were extra comfy, the kids loved the view from this he room and the chocolate chip cookies available in the foyer

did their best to get us in our room early as requested ( 1/2 hr) and offered a late check out of 2pm that was (+) also requested late check out and i was accommodated (+)front desk let me check in early and have a late check out (+) looked after us and allowed late check out

good location. good front desk. nice gym. comfy rooms

well the gym could have been a little bit bigger

the ambiance of the entrance and bar area was very inviting

the gym was tiny and small

staff was wonderful and location was great.very accommodating with late check out

we would have had to pay for a late check out and the hotel was quite expensive anyway.

requested a late check out and they accommodated us

bed was amazing and late check out was an excellent amenity!

hotel needs improving in terms of late check out, if people are running a marathon they shoul be more flexible and not just offer for

the hotel staff 100/10 *claps* also let me late check out which was great for me

free early check in, late check out, comfortable beds, free giddies in the

got three different versions when i asked for a late check out, there was no room service and no spa facilities when i tried to

the staff went above and beyond for us, allowed us an early check in and late check out no problem, offered us free drink vouchers for the bar upon check in and the rooms

late check out

the late check out time and proximity to groceries/pharmacy/hospital/coffee was perfect for my family

it's in a busy place and no where around to walk to - but not a problem thanks to the shuttles!

nice staff. the gym was nice too and convenient because of our room location.

just right for relaxing, heat worked consistently and quietly, shower was lovely, coffee in the bar was strong and tasty, staff we met were all friendly and

breakfast was good. cute vibes down in the bar area

staff, and great manager who agreed to allow a late check out as i've been running the marathon and couldn't come back in time

also wanted a late check out and was told i can only have an extra 30 minutes because they were fully booked

it was newer and decently clean. large bathroom. accommodating with late check out.

use more features like pool and better wifi connection or even smart tv so you can connect you phone to watch streaming

love the lounge downstairs they had a great bar and great simple menu for lunch and dinner

very accommodating with late check out till 2pm

one bartender - regardless of their proficiency - cannot service the bar, the dining room and room service without someone receiving less than excellent service

very big bed, friendly staff and the gym had a peleton.

one evening bar didn't work, when i planned to get dinner, but it was a minor thing.

wifi didn t work, when we landed we were hit with a $30 charge for each day which wasn t made

free parking and late check out

pool and sports deck all in one is the best thing ever when you have kids

i liked the pool and recreation area great for kids

the safety bar in the bathroom was detached on one side and was constantly dripping dirt from there

the restaurant and bar was excellent and great that it was in the hotel, had dinner and breakfast there and that was

easy check in late check out super comfortable great location polite staff

we wish the bar had been open.

the gym was small and needs some updates

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it had a fun but classy vibe

the gym treadmills were out of service