loud up to 2am monday morning - it felt like a celebration but could not sleep i was promised a late check out and that didn’t happened i was assured an early check in that didn’t happened

i was told i would be accommodated for late check out for them to tell me the next day that there is no late check out

information from different customer service reps about my ability to extend my stay and get late check out

room was nice, the beds were comfortable, the gym was outstanding compared to other places i’ve

but could not sleep i was promised a late check out and that didn’t happened i was assured an early check in that didn’t happened kudos to the parking garage staff very nice staff cafe that

us almost 2 extra hours as late check out

location was close to subway and not bad. they were helpful about late check out.

got 30 min late check out

confusing but it doesn't take long to figure it out it is pretty basic so if you're looking for a gym or spa this is not for

sign indicated it was for gym, water, couple snacks

the staff was super accommodating with early check in as well as late check out

the staff was super accommodating with early check in as well as late check out

i had an early check in and when i arrived, my room had not been cleaned but they switched me to a new room

was very helpful at all times and easily facilitated an early check in

we especially appreciated the early check in and proximity to the airport

it was what we were looking for. late check out.

allowed a late check out

they helped me plan out my visit, awesome breakfast each day

hotel is our spot when we visit nyc because their breakfast is the best (and included with the stay)

everything! great staff, location and shuttle use, clean

decor, clean rooms, convenient to madison avenue, hotel were very accommodating with late check out

com does not appear to have access to their suites room service pricing and bar a bit expensive but generally good quality and staff are

practically a full bar in the room and the selection of treats was amazing

seating in the bar area

decor, staff and gym all classic and good

watched a broadway show and came back late but felt safe walking back as a female and with my daughter

i even asked for a late check out and was granted it no problem

and late check out was allow only to one room

and they have peloton bikes at the gym

we were also supposed to have early check in as a member, but the room was not available

helpful staff. cozy dining area. late check out hours.

they have snacks in the lobby and grab and go breakfast

there is no kettle in the kitchen but i managed to boil water in the microwave

ino kept breakfast food stocked and brought me a box so i could bring food up to my kids

didn't catch the names of the other staff but all were very helpful and my kids enjoyed talking to them very much

very friendly staff and i was able to do a late check out with no fees

too less room if you traveling with kids

the kitchen was well equipped and the wrap around balcony with the fab views of the hudson was amazing

there was an endless supply of clear filtered water in the gym, so l could remain completely hydrated for free, and the exercise equipment was brand new and i

the main issue is that i've pre paid for early check-in and made my plans accordingly, then on the arrival night i've received notification

i appreciated the late check out they offered

good location, away from the crowds and near a subway. friendly staff. late check out time.

the 10$ coupon for breakfast was fully satisfying

rectly from australia)

also room service just didn't show up one day, and although we complained, we had to compalin again on

we joined the hotel club for free, which allowed early check in and late check out

had clean towels and a mini kitchen with fridge, microwave and even a dishwasher with dishes to us

the hotel also offers a fitness room and a laundry room for guests' convenience

clean, neat, private kitchenette suites; nice shared breakfast nook & lounge area; with friendly, helpful staff

very good breakfast

ecial thanks to anna for arranging our late check out)

us was in short walking distance, very friendly staff

difficult to get assistance on roomservice and no leniency on late check out

at the reception, medvei for the smooth check-in and kevens for the late check out

room service waiter, eric, was wonderful

we had late flight back and the hotel permitted us the late check out without extra charge

had late flight back and the hotel permitted us the late check out without extra

they charge you for newspapers that you did not order we have ask to gt a late check out until 2 o clock instead of noon time they have refused immediatly in fzct i will not

no mini bar or snacks for purchase. only 1 diet coke per day.

would recommend the mini bar to have more options

they allowed me to check out at 1pm then charged my credit card $300 late check out fee a day later

cafe at the lobby only open for breakfast, the staff at the reception are rude i asked for late check out and one of the staff said

management allowed late check out

we asked for a late check out and they couldn t accommodate, i explained that i m unwell with the flu and

finitely not) which is not a way to speak to a customer,

flight was rescheduled much earlier than we wanted, and departing flight rescheduled much later

pool was in another building.

is a great hotel, comfortable rooms, nice breakfast, and a complimentary shuttle to the airport

traveling with a kids can be expensive, so free breakfast, and the pool being open like advertised, would have been

lovely breakfast spread. the hubby and kids wanted bacon but you can win em all

late check out

spacious room, clean, gym, pool, sauna excellent, polite staff, great location, quiet etc

with early check in, very friendly and helpful housekeeping staff

my daughter truly enjoyed the salt water heater pool

great for a family with young kids

the choice between a late check out or $10 per person per night for a total of $120 for the entire stay

spacious room for nyc, great location, convenient doorman, late check out

i appreciated the late check in and late check out, as it fit my schedule great

we asked for late check out and easily got it

great location, near restaurants and shopping area. the late check out at 12 o clock!

called the receptionist to give me 30 minutes complimentary late check out and she said that she cannot and she offered that i pay $50 for one hour or $100 for

late check out available

late check out

i requested late check out and my request was granted without any questions at no additional cost

quiet and spacious room with late check out very much appreciated

flexibility in terms of early check in and late check out, comfortable room

the wifi wasn

the room was clean and comfortable, but the wifi was not good

the breakfast staff was amazing. very kind, informative and very helpful!!

the gym facilities were great, internal laundry was a real convenience as well