lastly, we requested a bag hold so we could go to brunch after a late check out was not granted

got a free late check

staff was super accommodating and provided a late check out when asked

cheerful, great lounge and restaurant, thank you for the late check out, loved the decore and

pool, bar location

& helpful staff - the location (subway station was 1 min away) - the roof top view - the free late check out - bed was comfy - the room was small but had everything we needed and a wonderful

top deck, the code stuff instead of a key is different, but dont get intimidated its easy, got a late check out just by asking someone at the desk

we were very appreciative of them accommodating and early check in

very good location. little treats and candies available for free. early check in was possible

was warmly checked in by the night reception and offered a noon time late check out

on my check out they allowed me a late check out which was so lovely

good location and very accommodating of a late check out and baggage hold

found having room service from the butler really came in handy

location,shower, and room service

the front desk was able to accommodate my request for a late check out

you feel comfortable and quick to resolve any issues and doesn t get on your case if you need a late check out

u need to pay for full day)

no late check out

very accommodating with allowing late check out. will highly recommend to guests!

allowed us to do early check in and late check out

late check out

staff made it seem like i was asking for the world after i requested a late check out

the middle of soho great value for money staff were very accomodating with earlier check in and late check

they allowed us to have late check out without charge because our flight was later in the day

the check-in desk was very patient and lovely given the circumstances and i was able to secure a late check out free of charge to give us more time to recuperate

they also have a coffee and tea bar in the morning

amazing service, amazing bar and restaurant, rooms were awesome!

are nice but small (but that’s new york), good location, nice bar and food in restaurant is good (if not very

bar was a bit pricey for dinner and not as delicious as some of the other restaurants in the group

staff was helpful and accommodated our late check out request

very accommodating as we had a late check out and they allowed us to keep our bags there all day

no way to do late check out.

was no in house restaurant or laundry, but you coould easily order food online and have it delivered or use the nearby laundry

allowed us to leave our bags for a few hours after checkout, location was good, staff provided laundry bag, free water bottles, shower was amazing

i had an accident and was on crutches they were willing to let me have another room with a late check out on the day of my departure

understand the restaurant / bar was under renovation but this significantly changes the product

no mini bar in room or snacks. a bit sterile as far as decor and feel i m the lobby.

no gym.

early check in was arranged

i was able to get a late check out courtesy

the breakfast was good, the beds were comfortable and it was a short walk to the f

- room is spacious and clean and wifi is good

was available only at the first day, can seem silly but with kids have it always would be a must

ice, wifi, tv, fridge, microwave, coffee machine in the room

also, nice to have flexibility for late check out at 1 pm

but, i only learned on checkout that this was only for the bar, even though it shared the kitchen with the restaurant

include breakfast. my kids love the bunk bed.

the staff in the cafe and bar on the first floor do not exhibit the same customer service as the others

everything except nyu kids

of the request, held our bags after check out until we departed for the airport & accommodated a late check out)

asked for a late check out which was confirmed by staff but ended up being woken up 3 times by cleaners

comfortable beds, late check out

we asked for late check out and that was granted

we were then offered a late check out, which was great and

location, quiet but near everything, we walked a lot, gave us a late check out, recommended a car service to take us to airport, it was a nostalgic

there is friendly and helpful, from zillah at the front desk to the bellmen, room service and housekeeping

24h gym

location, bar, music, lift, free kids games

with my kids too

good location in nyc. friendly staff let us have a late check out

wifi. a. c. was cold. bathtub.

i can buy take out from chinese restaurants nearby while kids at hotels

didn't get a better rate, discount or complementary snack/meal for making us wait (we had little kids that were hungry)

the gym is roomy and well-equipped too

location is excellent, plenty of restaurants and shops nearby. no stress late check out.

room service is a 4

the second night, a large family group moved into the same rooms and their kids ran wild screaming in the hallways until 1 am

was really friendly either at the front desk so at the bar and always helpful and polite

if you have kids, check out the color factory which is only 2-3 blocks away

staff are friendly and flexible, i was easily given a late check out

our late check out was honored and we were able to hang out in the communal area waiting for flight

arrived at 3 for check in and was told we had to wait because our room had a late check out we didn t check in till almost 4

we also didn t have room service that i m aware of

don t do room service!!

we had a slightly early check in and late check out for a small charge which was great

enjoyed murray's bagels and bar 6 restaurant a few doors down

staff were excellent - nice bar and restaurant

bar is open until 12 am and there is a lovely restaurant on site

the area is gay with lots of trannies everywhere so don’t bring little kids here

allowed a late check out at no extra cost

very quirky and exceptionally comfy bed comp late check out at 1pm requested and accepted would

the final straw for me was check out where the front desk could not give me an extra hour for late check out after staying in the hotel for over a week

wifi very slow and difficult to connect instant decaf coffee vs. brewed.

tiny gym in the basement

the hotel extended a late check out for us & that was very helpful & appreciated with our later flight

had a big comfortable room and i could get a late check out

and gym were spacious and products were lux

no complimentary coffee in the morning. restaurant closes at 10:30. small basement gym.

was a mini bar and snacks in the room but no prices were posted

gave us a 5pm late check out when our flight was

also we were able to do a late check out

he offered us a late check out

gym could be better but not a big deal

lobby/bar/game spaces were wonderful - colorful, fun, and engaging for both us and the kids

i also liked the late check out at 11

practicalities (early check in, baggage room, 24/7 reception) worked fine - nice and helpful personnel

i was allowed early check in

they allowed for early check in and ability to hold my luggage until the late afternoon of checkout day

late check out, attentive staff, and ice was delivered to our room

anything that we needed the staff were more than happy to accommodate for from early check in and late check out, luggage hold was fab for our day of departure as we weren't due to leave until the

breakfast was fresh pastries, cereal and fruit, it was a great bonus

i also try to rate a hotel on its wifi - some are rubbish some are good - this was a good

room service was clean

we asked for a late check out which was no problem and they happily held our bags for us until we were ready to

asked for a 30 minute late check out and was declined

early check in and late check out, no problem

location, location the view is breathtaking quiet clean late check out allowed at no charge we were able to have food delivered to the hotel ice machine

they gave me late check out thanks for that

we were allowed late check out till 1 p

the gym was large and well equipped

it is very hard to find a nice restaurant with kids within walking distance

on top of that, the amenities are stacked: a laundry room, a gym, and even a computer center in the lobby for getting work done—perfect for business travelers

so we had to spend the day and night in a dirty room with dirty beds with my kids

also appreciate the late check out

good wifi in the room and lobby

what a birthday surprise, an upgraded room, balcony, early check in and as always such a luxurious hotel

), very good continental breakfast

good continental breakfast and wine and cheese happy hour

location, staff, breakfast and late check out.

location was fine. staff was super nice. coffee good. quiet. late check out.

additionally, i arrived at almost 2am and asked for a free late check-out

our early check-in and late check out needs were met

the fact that my room was right next to the gym and the walls were not sound proof

despite, making numerous promises to upgrade and then extend the late check out nothing came out of it

staff went above and beyond to be accommodating with an early check in and late check out

accommodated a late check out as well

they agreed to a very late check out to accommodate my schedule and the front desk staff would ask anytime i was entering

staff went above and beyond to be accommodating with an early check in and late check out

arranged late check out at no surcharge

have liked to sample the drinks on the rooftop bar but it doesn’t open in the winter

gym was too small and the rooms didn’t get fully cleaned every day .

bar and restaurant were lovely highly recommend eating at the property

cleaning, super beds for the best comfort at night, amazing shower, nice rooftop, good gym