we joined the hotel club for free, which allowed early check in and late check out

breakfast was excellent

it was loud and noisy with kids playing in the streets and sirens and loud music

clean, neat, private kitchenette suites; nice shared breakfast nook & lounge area; with friendly, helpful staff

very clean room and spacious that has kitchen set with tableware, microwave & refrigerator

flexibility in terms of early check in and late check out, comfortable room

location and the fact that they allowed me a one hour early check in.

good hotel, clean, with good restaurant, nice gym and facilities.

they have a great breakfast all you can eat for about $14

it had a beautiful bar downstairs in the lobby

staff gave us late check out till

well located, excellent breakfast

the location and the breakfast was absolutely amazing

great breakfast, various food selection, bar near reception desk

better stocked bar would have helped

stay, had a late check out not the most convenient thing being rushed out but they were patient enough to let

of stations from grand central, microwave, tea & coffee available 24/7, no problem to arrange a late check out

could have provided us with a late check out,as the check out is at 11 and our flight was at 6

hour), a room for storing bags after check out, foc

i did an early check in and late check out, and then they also took care of my bags while i was out of the hotel my last day

were welcoming and helped us get early check in and late check out

m, coffee, laundry)

the bed was not comfortable at all, there was no room service.

there is a laundry room in the building

the terrace bar ophelia is wonderful, view is amazing

location superb, baggage storage and late check out honoured

the atmosphere was very inviting and the bar next door was fun, fun, fun!

right around the corner is a great wine bar, la cave, and several very good restaurants including sofia (a++++) and bar kogi (a+++)

rooms with minimal privacy in the bathroom hotel weren’t able to accommodate our advance early check in request despite it only being 90 minutes pre normal check

early check in was possible decent price

also, we requsted a late check out since we were in nyc for medical appointments

seemed a little run down, also i requested late check out and when i got to the room, 30 minutes before the 1:30 late ckout, the key had been

was very friendly, we had a delay in checking in due to some hotel guests late check out and the staff gave us free

water and muffins pm sheets and linens freshly laundered reception staff professional and helpful room service very

coin-operated laundry coffee/water in lobby

great location, near restaurants and shopping area. the late check out at 12 o clock!

spacious room for nyc, great location, convenient doorman, late check out

we asked for late check out and easily got it

i also appreciated the option of late check out if needed

the choice between a late check out or $10 per person per night for a total of $120 for the entire stay

including providing an early check in and late check out

room was clean and housekeeping was excellent with daily room service

adults and 3 kids)

wifi was very weak. we could hardly get signal.

the only thing was the wifi was very slow.

decor, clean rooms, convenient to madison avenue, hotel were very accommodating with late check out

they gym could be upgraded

the bar is quite small so it is not always possible to find somewhere to sit.

the rooms are huge and comfortable by new york standards. bar and restaurant are great

com does not appear to have access to their suites room service pricing and bar a bit expensive but generally good quality and staff are

i traveled with my baby, hotel provided complimentary late check out and made unexpected pleasant complimentary upgrade for my room for my convenience

provided a late check out for a modest fee

only problem was the cleaners dont respected the warn of late check out or do not disturb

we paid extra for late check out

we asked for late check out and the hotel was fully booked, at check out time we moved to the penthouse stayed

complimentary breakfast and late check out were much appreciated

breakfast staff gave us a hard time because we had paid for 3 people

location room amenities free coffee free wifi music in lobby reception staff refurbished

on our last night, a bag containing personal items – including my medication and my kids’ sweets – went missing from our room

and coffee/tea facilities in foyer huge area for relaxation both downstairs/ upstairs excellent gym

ecial thanks to anna for arranging our late check out)

at the reception, medvei for the smooth check-in and kevens for the late check out

difficult to get assistance on roomservice and no leniency on late check out

us was in short walking distance, very friendly staff

we would have enjoyed going to two e bar & experiencing the tea service

great service, staff very friendly and professional the whole time, gave me late check out which was great without me asking

early check in wasn’t easy to obtain and late check out was doomed to fail

my kids love this hotel so much and we extended our stay

super gym & fitness equipment

breakfast service is a bit slow. i missed the airport shuttle service.

had late flight back and the hotel permitted us the late check out without extra

they charge you for newspapers that you did not order we have ask to gt a late check out until 2 o clock instead of noon time they have refused immediatly in fzct i will not

we had late flight back and the hotel permitted us the late check out without extra charge

no real bar or lounge

tried to go to the restaurant to have a drink at the bar

process to request a late check out as an ihg rewards member is cumbersome and ultimately was unsuccessful

interior, the bar, it really has a cosy atmosphere, late check out and very good service at the various

excellent room location, early checked in and was allowed late check out.

the room was immaculate and very clean

early check in and late check out requests were accommodated

of the staff were rude to one of my companions, even when we requested a late check out they did it on regular time, leaving them outside the room

every day they clean rooms fully. thanks for allowing me late check out.

the agreement to have a late check out up to 4pm

the gym is small and doesn't have much choice of equipment.

the gym is great.

the upgrade, view and late check out

we also got a late check out bc of a delayed flight

us 2 rooms on the same floor and as close to each other as possible and helping us arrange for late check out

the room gave us room on executive floor with best price, best views and complementary late check

no noise in nyc! a miracle. the room is ready early and a late check out

location, late check out, staff friendly and helpful

receptionist was very accommodating when we request for a late check out

check in was fantastic and we also arrange a late check out

i ended up checking in very late at the last minute and was allowed a late check out the next morning

delivery of chocolate milk and cookies for our kids in the evening was a sweet surprise

we also benefited from the very late- late check out

many thanks for early check in and late check out

they gave me a late check out without any discussion, so i could go directly from the room to the airport

the pool is so beatiful， we had. a wonderful time there

pool area could be warmer

the staff was super accommodating with early check in as well as late check out

was very helpful at all times and easily facilitated an early check in

we especially appreciated the early check in and proximity to the airport

the staff was super accommodating with early check in as well as late check out

i had an early check in and when i arrived, my room had not been cleaned but they switched me to a new room

did so much to accommodate us with late check out when guest was feeling unwell

late check out could be a little later for those with late flights.

very accomodating to early check in and late check out!

menu for room service would have been useful, for

very accomodating to early check in and late check out!

staff at check in wasn't that nice and we asked for a late check out at 6pm - they did charge a whole additional day and were not open to any discount

gave us a late check out free of charge

early check in / late check out / upgrade ! what is not to like !

late check out location

we asked for a late check out and they couldn t accommodate, i explained that i m unwell with the flu and

size, view from room, housekeeping, turn down service, breakfast, design, toiletters, late check out,

everything was wonderful, the staff, the food and the pool all exceptional.

beautiful pool in basement

gym is nice and heated pool is excellent

over priced room service

late check out was nice, location was great

pub 2m open on saturday, and the bar after the shows let out - say until midnight.

staff went above and beyond to hold our luggage and to get us a great table in the bar on a busy night

(the bartender mostly)

really but the bar was pretty dead just because it is only for clientele and there are on 25 or so rooms and the

we loved that our room was ready early and that we were able to get a late check out

we stayed in was very spacious, amazing view of ny, lots of storage (needed when travelling with kids), big bathroom, nice big tv

the room was clean. the hotel is well located. you are allowed for a late check out.

felt very safe, it even includes free coffee and a gym pass

the rooftop bar and view were fantastic perfect for relaxing in the evening

they have a gym membership attached during the stay

there was a facility to shower when you get there and the early check in was not available, that would be superb