staff was friendly and super accommodating. easy late check out and bed was so comfy!

the big swimming pool, serene and tasteful room decor and your very helpful, cheerful and accommodating staff

an outside service for laundry and no money retention in check-in

cleanliness. the pool, sauna and gym were opened this time. we love it

i was working • the tv cable connection cuts out unless adjusted repeatedly • noise from the gym weights dropping reverberates throughout the building • requests for room changes were met

we also asked for a late check out and there was no problem with that either since we were already members

the hotel itself is clean, modern and warm feeling with a decent breakfast included

breakfast was good; glad there was gluten-free bread

the pool was incredible and loved that it was salt and not chlorine

of the cleaning ladies even asked us if she wanted her to clean our room while we left for the gym and pool, the women was so sweet

it was able to get a late check out which was so incredibly helpful. thank you!

i liked the convenience of having the laundry facilities so close to my room

have laundry machine parking free, breakfast offer very much earlier likes 6:00am very close to airport,

such as the guest laundry room and gym are fantastic

friendly staff and great breakfasts

i was a late unexpected arrival and they were very gracious in welcoming me

good gym

no wifi, no shuttle, no room service, room smelled musky, pool area needs attention

my kids are totally disappointed with the service

desk didn t explain the status of the hotel until asked each time about restaurant or pool or room service or anything else

staff allowed a late check out then stored my luggage so that was nice

we had a late check out at 1 pm and luggage stored after that

the front desk made sure we had a shuttle to meet us and they gave us a late check out when we couldn't get a flight

was really disappointed to be declined the request for a late check out by just 30 mins

the location and breakfast

the staff were very attentive and helpful, providing us with a late check out given our

the swimming pool is a bit short!

breakfast was very good, staff were friendly and helpful

pool area not so great but not a deal breaker

staff, beautiful and comfortable rooms the price was a little high as their was no amenities or room service due to the pandemic but they quickly directed new to some great restaurants that

they did everything to accommodate, granted early check in and late check out no extra charge

room was great clean, tidy, comfy bed and the offer of late check out was great, close to airport

no laundry

close to airport with frequent airport shuttle. friendly, accommodating staff.

of the room , no explanation we arrived friday aug/27 /2021 they did not explained anything how laundry service works, we went out all day saturday came back in the evening our room was not clean

we were allowed a late check in past midnight and a late check out which was very

location, possibility of late check out, cleanliness, room size

great customer service, needed a late check out and the lady on the desk pushed it to 3pm

us as due to a flight cancellation we did not check in until the morning and were given a late check out to 5

late check out until 6:30 pm for just 50 cad

got in late on a stop over and checked it

i like the most that they offered the late check out as our flight is late in the evening

tv not working / request made to fix it but no one showed. no restaurant or room service.

00 parking if we are paying over 200 for a room the mini bar with snacks should be accessible whether the bar is open or not and parking should be free

it's very close to the airport with a free shuttle

comfy place to rest. late check out was nice.

breakfast was fine and the location of breakfast room nice and bright

breakfast area is a little cramped, but good breakfast.

the shuttle service to the airport was a great plus

breakfast was amazing, hot omelets with bacon and waffles

letting us have a late check out time to accommodate our flight tonight

the breakfast bar was excellent and the beds were comfortable

customer service, breakfast

bar in shower was not attached to the wall and came off in my hand when i took a shower

breakfast was also great, the staff was visible at all times and kept everything stocked up

there was people running and screaming in the holloway , woke up my 2 year old , also asked for a late check out and the receptionist was rude and said we already gave your room to cleaning and you

breakfast not included, wifi was slow and unreliable, staff could be friendlier.

wifi on the 4th floor was probably the worst i've had in all my travels

t not uncommon with other hotels)but the hotel offered us a

was not clean facilities like gym and pool are closed lol no slippers with your robe in the room which was

we had a late flight that came in at 1am and they offered us late check out (which was free of charge)

nice clean 1 bedroom suite with good size kitchen and bathroom.

clean, quiet, shuttle to the airport, easy underground parking for a week, while we were on a trip

beautiful lobby and good breakfast

to many other ihg hotels ive stayed at, this was on par with your typical hotel with a bonus own kitchen

he was asked if its possible to get a late check out as we wanted to go to church first

they also extended a late check out, even when they were sold out

very kind at the check in, allowed us early check in and late check out. everything was great.

and commercial areas; available and engaging staff, happy to accommodate a generous request for late check out and swiftly address anything else with the room

parkingif you come in an late check in

allowed late check out and stored bags for extra 4 hours beyond check out time

was suitable for my needs - walking distance to st catherines st & downtown area - coin-operated laundry facilities at the 2nd

ev chargers in parking

lobby bar and cafe experience, it closed early and had a limited range of drinks and snacks

room was amazing we had been given an upgrade and wow, we had a massive bed, kitchen facilities a jacuzzi bath and loads of space, plus access to a nice pool

the hotel also provide flexibility in late check out

also, we were approved a late check out because my friends is pregnant and that showed how human the team is

wifi sucked

allowed early check in upon request

is a small 5* hotel with great location, large and comfy room and bathroom, free in room wifi and nice bar

room were very nice. they allowed early check in and a late check out.

the hotel staff was really accomodating for early check in and late check out

two separate beds, a view of the charming street, wonderful staff and a late check out

let us have an early check in and late check out. easy to got to from the train station

flawless wifi, good sound insulation

was ready upon arrival, handy to the bell centre, cora's, late check out, and they were able to store our luggage while we waited for our flight

the hotel staff was incredibly kind, and gave me a 3 hour late check out for free, and helped me with everything that was needed during my stay

requested late check out, which was approve at free of charge, when we asked to stay until 3 pm, then answer

at the front desk was able to provide a late check out and also recommendation for food delivery since i arrived on sunday evening and most

a late check out was possible, thank you for that

they provided late check out

accused me of making up a conversation i'd had with one of her team regarding a late check out

hotel scored big with me just by allowing me to an early check in the morning and one hour late check out the day i was leaving

flight was late the day i was leaving and the management had no problem giving me late check out without

was cleared but they were very professional about it and made the next day easier by giving us a late check out